Ranked 818 out of 9469 Agents
Atlantis Property Services Ltd
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Reviewed by apollyon713 on 6th January 2012
I would not use the agent again
- Branch:
- 23/24 Market Place,
- Services:
- Lettings (as a Tenant)
We have rented a flat in West Reading, firstly it was always a nightmare trying to get something fixed ( we have had a 3 out of four heaters broken last winter and they would just ignore it, despite the fact that we have a small child - we had to go to Customer Advise Bureau) and at the end first they tried to make us pay one month of rent for nothing, then after accepting our notice of termination the contract (luckily I've made two copies and asked them to sign it) they've been surprised 3 day before we were hand the keys to the property back, that we are leaving and even now (a month after we moved out) we are receiving a "courtesy" calls informing us that someone will come to watch the property.
Generally it's a one big mess and a pile of rubbish. I WOULD NEVER RECOMMEND THIS AGENCY EVEN TO MY WORST ENEMY.
 and at the end first they tried to make us pay one month of rent for nothing, then after accepting our notice of termination the contract (luckily I've made two copies and asked them to sign it) they've been surprised 3 day before we were hand the keys to the property back, that we are leaving and even now (a month after we moved out) we are receiving a "courtesy" calls informing us that someone will come to watch the property.
Generally it's a one big mess and a pile of rubbish. I WOULD NEVER RECOMMEND THIS AGENCY EVEN TO MY WORST ENEMY./&display=popup&link=http://www.allagents.co.uk/review/17189/&redirect_uri=http://www.allagents.co.uk/review/17189/ "Share on your Facebook Wall"){kind=logo}
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Comments
Andrew Strong, 12th January 2012
Dear Apollyon713,
I am sorry that you have not been happy with our service with your property in West Reading.
If there is anything I can do to at this stage please do not hesitate to contact me.
Meanwhile I will be looking into our procedures to ascertain how we are able to improve our service.
Kind regards,
Andrew Strong
Managing Director
Direct dial: 0118 955 7001
e-mail: a.strong@atlantisgroup.co.uk