“Do not bother, money grabbing corporate company.After paying a ......”
1 Star Review
Nov 24,2015
By:
'nat'
Nov 24,2015
Branch: Haslemere, 35A High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Haslemere, 35A High Street
Lettings (as a Tenant)
Postcode:
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Do not bother, money grabbing corporate company.
After paying a holding fee by bank transfer we were set to move in. We were called a week before our move in date and asked whether we would be happy to up the price of the rent from £750 to £775 as the landlady had found a private tenant! Confused and upset we said yes as we had our hearts set on this place. We were emailed later by the estate agent saying the landlady had rejected our offer and sorry for the inconvenience. By this point we were emotionally drained and felt as though we hadn't been treated like people.
The following day I asked for my holding deposit back, they said that they would pay the full amount back to me by cheque. I was a little confused as to why the payment would be made back to me in cheque form - why couldn't the do a simple bank transfer like I had before?
I gave them the benefit of the doubt and thought that it would arrive promptly in the post the same week...
It took over a month to get that cheque. We sent various emails and all they did was fob me off with excuses of it being lost in the post. They were forever blaming the post man. We got legal advice and came very close to taking them to small claims.
All in all, it was a stressful time that could easily have been avoided.
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