Castle Estates

Absolutely disgraceful! I was dealing with the Bletchley branch near Milton Keynes. They are all very friendly when you are a prospective tenant but as soon as you've signed things rapidly go downhill!

I had so many problems I can't possibly cover them all in this review. There were numerous faults with the property when I moved in and they reassured me that they would be fixed ASAP, (they were never fixed during my tenancy).

I had an infestation of maggots. When I notified them of this they weren't interested, eventually when they did come to address the problem, they sent out a guy with a vacuum cleaner and a bottle of bleach! After getting bleach on his shoes during his laughable efforts to vacuum up the maggots, he them trampled bleach all over the carpets. I ultimately had take time of work and go and sit in their office until they arranged for a professional pest control company to come out.

There was extensive damp throughout the property, but again they were disinterested; as long as they were getting my rent they couldn't care less.

They were supposed to carry out periodic inspections of the property, but these didn't happen (probably because of all the outstanding issues I had). I reported all the faults again and again but nothing ever happened. I have a folder full of emails and letters, explaining all of the problems I encountered.

And then due to a bank holiday my rent payment went out late and I immediately got a snotty letter of Castle Estates threatening me with solicitors if I didn't pay.

I can't convey the amount of frustration and dissatisfaction I've had with this company. Even on the very rare occasions when a contractor was sent out, even they had a very poor opinion of Castle Estates. When I came to move out certain employee's lied through their teeth, just to get more money out of me!

PLEASE, PLEASE, PLEASE consider yourself warned. I would rather live in a cardboard box than rent another property off this company! They are a bunch of cowboys!