Ranked 634 out of 9469 Agents
Manners Residential
Manners Residential has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Manners Residential, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Reviewed by unhappy renter on 7th January 2009
I would not use the agent again
- Branch:
- 26 High Street, Woking
- Services:
- Lettings (as a Tenant)
Deposit put down, Manners took nearly two months to complete the referencing with FCC Parragon. We still did not know the morning we were supposed to move in whether we had been accepted. Leaving us homeless with our possessions in a van outside their offices. Inventory incomplete on moving in. They led me to believe for the first 5 months of my 8 month tenancy that the property was not managed by them, when it was. Very unhelpful throughout.
Tried to charge us fee for professional cleaning, when we had cleaned the flat top to bottom, over 20 man-hours.
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Comments
123abc, 13th February 2009
I am having this very problem with Manners at the moment. They are trying to pinch every penny of my deposit!
sylm, 14th September 2010
I had exactly the same experience. It took 45 days to return my deposit. I am now thinking about taking them to consumer court as I have finally received my deposit.
stevo, 8th November 2010
Unfortunate turn of events there, it's probably too late to write into them to voice your concerns but if you had I'm sure they would have listened. Regarding the deposit deductions under The Tenancy Deposit Scheme a Landlord/Landlords agent CANNOT deduct any monies from a tenants deposit WITHOUT the tenants authority. Therefore the agency can't "pinch my deposit". I doubt it took 45 days to return a deposit and if it did then you should've used the free service relating to the Deposit Scheme they are member s of....