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Castle Estates
Castle Estates has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Castle Estates, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Reviewed by monkey2184 on 15th December 2008
I would not use the agent again
- Services:
- Lettings (as a Tenant)
We used the Norwich branch. Appalling. The manager is rude, hangs up on you if he doesn't like what you're calling to tell him. Problems not rectified for weeks. We went without hot water for over a week! Noone knows what they're doing. Manager can't keep hold of staff unsuprisingly! STAY AWAY Do not use unless you want to be ripped off with fees tehy seem to make up on the spot!
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Comments
monkeyboy, 10th February 2010
I agree, the manager is rude and likes to fob people off for as long as he can. I would never use Castle Estates again. If I was going to give anyone any advise stay well clear of Castle Estates.
The staff try and help you when you have a problem, but the manager doesn't seem to care, unless you are giving him money!
investigator, 10th February 2010
Nothing has changed tradesmen not paid hence repairs not completed in a satisfactory time. Rude, actually obnoxious to staff, tenants, landlords and tradespeople. Seems to find every step of adding money in a process and keeping deposits. Does he actually put these in the secure TD scheme?
2184monkey, 6th September 2010
Still having the same problems, actually had to call out environmental health to get the damp and mould problem sorted, had to change the bed sheets every day as the damp was so bad the sheets were wet!! Awful people. Is there any way of contacting anyone else making reviews as we are trying to build a case against them due to even more problems.....?
JH.Victimised, 8th November 2010
Try adding me on Facebook by searching for hackman2009 @ live. co. uk and we can try and find other victims of the Norwich branch! Boy do I have a story! >:(