Birmingham City, Birmingham, B3
1.8/5, 8 reviews
25% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“One of the worst letting agencies I have come across ......”

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Sep 29,2015
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Paul
By: 'Sukhi'
Sep 29,2015
0 people found
this helpful
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before.

It is all wishy washy though. They lack any sense of ownership and customer service. A customer is only mattered till the signing of the contract.

I have sent so many emails with issues in my flat. I have called up the people enquiring stuff; never got any mail acknowledged and called answered back.

I would get a better service from a non-established agent in the smallest of Indian town. Disappointed.
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Opening Hours
Address

Connells
145 Great Charles Street
Birmingham
West Midlands
B3 3LP
0121 212 0800

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 100% 0% £585 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 3 0 2 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Avoid at any cost...”

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Feb 04,2022
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Dori
By: 'Dimitrios Kotsas'
Feb 04,2022
2 people found
this helpful
the worst customer service I've ever had to deal with. have had to approach a solicitor to get answers from them. they failed to comply with the agreement about getting the contract on time. they use teenagers as employees and that's one of the worst ...
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“Tricky one as five stars for the agent (Aisha) that ......”

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Jul 10,2021
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Aisha
By: 'N'
Jul 10,2021
0 people found
this helpful
Tricky one as five stars for the agent (Aisha) that found a tenant for me and managed the process for me but one star at most for the experience with the sales team. I find agents painful to deal with but Aisha was extremely proactive, ...
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“The best letting agents Would highly recomme......”

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Feb 17,2021
Minithumbdown
By: 'Amy'
Feb 17,2021
0 people found
this helpful
The best letting agents Would highly recommended! Staff are really helpful and always go above and beyond. They give the best customer service whenever needed...
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“Useless...”

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Mar 24,2018
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Lauren
By: 'Marryot'
Mar 24,2018
1 people found
this helpful
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal ...
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“To whom it may concern, I am writing to you ......”

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Jan 03,2018
Minithumbdown
By: 'Dalel'
Jan 03,2018
2 people found
this helpful
To whom it may concern, I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp. My property was put up for sale in June 2016 by December 2016 I ...
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“One of the worst letting agencies I have come across ......”

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Sep 29,2015
Minithumbdown
Paul
By: 'Sukhi'
Sep 29,2015
0 people found
this helpful
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before. It ...
read full review
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“Avoid this lettings agency at all cost. The staff are ......”

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Aug 24,2015
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Stan
By: 'Disappointed'
Aug 24,2015
0 people found
this helpful
Avoid this lettings agency at all cost. The staff are very incompetent, and it is hard to believe that you are the ones paying them for a service. They have no customer service skills whatsoever. Promise that they will call/email with an update, it ...
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“We found the photos taken of our property very poor, ......”

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Feb 28,2013
Minithumbdown
By: 'San'
Feb 28,2013
3 people found
this helpful
We found the photos taken of our property very poor, had to get them taken for a second time and on many occasions re-clarify the details on council tax, service and ground rent. They didn't do many of the viewings and we had to push ...
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What agent could do to change your mind?
Supplied accurate information to potential buyers about the property running costs, that were supplied many times, take more care to detail on the photos of the property, taken more if the viewings and booked them properly.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Connells, Birmingham B3 3LP



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