Ranked 592 out of 9469 Agents
Duck and Hedges
Duck and Hedges has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Duck and Hedges, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
people found
this helpful.
Reviewed by Disappointed on 8th December 2008
I would not use the agent again
- Branch:
- 71 South Side Clapham Common, Lambeth
- Services:
- Lettings (as a Tenant)
Every dealing with Duck and Hedges has been met with rudeness, incompetence and inefficiency.
We encountered several problems when moving in, with extra fees and broken promises because the agent was 'new' and didn't realise despite us very clearly asking what the fees were (and having this in writing) - a complete bunch of lies to lock us into an 8 month contract.
Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service I’ve experienced in my life. Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.
I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so. Save yourself the frustration, avoid Duck and Hedges.
 - a complete bunch of lies to lock us into an 8 month contract.
Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service I’ve experienced in my life. Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.
I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so. Save yourself the frustration, avoid Duck and Hedges.
[[EDIT ORIGINAL END]]
Every dealing with Duck and Hedges has been met with rudeness, incompetence and inefficiency.
We encountered several problems when moving in, with extra fees and broken promises because the agent was 'new' and didn't realise despite us very clearly asking what the fees were (and having this in writing) - a complete bunch of lies to lock us into an 8 month contract.
Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service I’ve experienced in my life. Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.
I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so. Save yourself the frustration, avoid Duck and Hedges./&display=popup&link=http://www.allagents.co.uk/review/1605/&redirect_uri=http://www.allagents.co.uk/review/1605/ "Share on your Facebook Wall"){kind=logo}
Was this review helpful? Yes
Feature This Review
Report Abuse
Comments
greg, 18th February 2009
I am taking Duck and Hedges to Court! They have a complaints proceedure to follow. Please do the same.