Winchester, SO23
2.3/5, 4 reviews
25% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



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“We trusted Savills to act in as if we were ......”

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Sep 14,2015
Minithumbdown
Jenna
By: 'Bad'
Sep 14,2015
5 people found
this helpful
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood our situation, and on the surface was happy to be of service. However, in hindsight we should not have trusted they would act in our best interest.

We though we were renewing our tenancy with the extra rolling months, and when the first online contract was issued it was 100% correct, with the extra two months. However, for a technical reason we could not sign and asked for the contracts to be resent. Sadly, we trusted Savills enough not to read the second contract and proceeded to auto signature, the documents. Only to find 6 weeks later, we were to be moving out in two weeks, due to an email asking to set a date to check out flat.

AFter a week of trying to contact someone at Savills, we finally spoke to our agent, who denied any knowledge of our previous request to be keep informed of any changes to the situation. We then escalated this to the manager of the branch, who said they only have an obligation to communicate to their client, the owner and never to tenants, as they are not the client, about changes.

Having trusted Savills to work with us during this time, we are 100% disappointed and it is clear that tenants are nothing more than the people paying them and the client. This has cause both my partner and I to change flights and business appointments to accommodate Savills, lack of communication which could all have been resolved much earlier if they had been honest.

The flat we rented for two years from brand new, still does not have an entre system that works, the showers only run hot water never cool / cold, the underfloor heating is irregular and the wardrobes still dont close property.

The sad thing is that we had a very large 6 figure property to sell, and had been considering Savills for the sale, and we were right from the start and our friends feedback on the winchester branch having too many young in experienced staff, that dont understand customer services means everyone!
What agent could do to change your mind?
Been honest about the situation rather than going behind out backs and not telling us we could not extend two months.
Attached Filesnbsp;
Was this helpful? Yes
By: Savills Lettings
Sep 14, 2015
I am very sorry to read your comments regarding the service you have received. Savills takes all feedback seriously and I would like our Head of Renewals to investigate the comments and issues you have made in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills

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Opening Hours
Address

Savills
1 Jewry Street
Winchester
Hampshire
SO23 8RZ
01962 841 842

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 0% 0% £1,350 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 1 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I've never been particularly impressed with m......”

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Jul 13,2021
Minithumbup
Lindsay
By: 'Kristina A'
Jul 13,2021
0 people found
this helpful
I've never been particularly impressed with many agents however I am so glad I contacted Savills to give me a valuation on my property. Lindsay was amazing, incredibly knowledgeable and enthusiastic about my property and I ended up listing it with them. I was particularly ...
read full review
Was this helpful? Yes

“We trusted Savills to act in as if we were ......”

Share on :
Sep 14,2015
Minithumbdown
Jenna
By: 'Bad'
Sep 14,2015
5 people found
this helpful
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood ...
read full review
What agent could do to change your mind?
Been honest about the situation rather than going behind out backs and not telling us we could not extend two months.
Attached Filesnbsp;
Was this helpful? Yes
By: Savills Lettings
Sep 14, 2015
View all comments (1)
I am very sorry to read your comments regarding the service you have received. Savills takes all feedback seriously and I would like our Head of Renewals to investigate the comments and issues you have made in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills ...

“I was going to use savills to let my property ......”

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Apr 09,2014
Minithumbdown
By: 'Hawthorn'
Apr 09,2014
7 people found
this helpful
I was going to use savills to let my property in winchester, untill "*"the manager"*" opened her mouth, she treated her staff like dirt, I have never seen a manager act in such an unprofessional manor Bullying staff very very off putting. I went elsewhere....
read full review
Was this helpful? Yes
By: Savills Lettings
Apr 23, 2014
View all comments (1)
I am very sorry to read your comment regarding a member of the Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the comment you have made in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills ...

“The Agent, did not respond to problems with the heating ......”

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Nov 06,2013
Minithumbdown
By: 'bad'
Nov 06,2013
7 people found
this helpful
The Agent, did not respond to problems with the heating in an appropriate time. They were hard to get hold of, did not do a thorough inventory check, and charged us £200 admin fees for exiting the property which was taken out of the deposit. Excessive ...
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What agent could do to change your mind?
Dealing with problems in a timely manner. Not charging extorshoante exit and entry fees into the contracts, as well as disproportionate renewal fees.
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Customer Services
Nov 06, 2013
View all comments (1)
I am sorry to hear that you are unhappy with your recent experience with Savills Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the matters raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Theresa Wallace Head of Compliance and Customer Service, Lettings Savills ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Savills, Winchester SO23 8RZ



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