“I have sent more than 30 emails to Martin & Co (Oxford) ......”
1 Star Review
Aug 21,2015
By:
'Eric'
Aug 21,2015
Branch: Oxford, 31 Woodins Way
Services: Lettings (as a Tenant)
Rent PCM: £1125
Would you recommend?: No
Postcode: OX11
Branch: Oxford, 31 Woodins Way
Lettings (as a Tenant)
Rent PCM: £1125
Postcode: OX11
38
people found
this helpful
I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times.
From 29 Jan 2015 to 1 June 2015, we reported the failure of essential service of the floor heating on 29 Jan to 15 April 2015. My son suffered in cold winter for more than 3 months. The room temperature was continuously below -2 to 2 degree in month of Jan/ Feb 2015 and most of the nights were 0 deg C in March 2015.
The technician took a month to order and replaced the thermostats, but it fails to work. He told me that, in Empress Court, many units have the same problem as electrical heating mat is not functioning, after 15 yrs. They cannot replace the mat by digging up the floor.
The Manager, Richard Goodwin has promised to compensate us £350 and said this is under his sole authorities, as we suffered more than 3 months of cold winter and also we have to buy a portable heater. After we checked out on June 15, 2015, he said that the landlord disagreed to pay. He has ignored all our calls and emails.
Richard has a good win!
Eric
38
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