“The service has been good overall but they expect too ......”
4 Star Review
Aug 21,2015
By:
'Gabriel'
Aug 21,2015
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Rent PCM: £1275
Would you recommend?: Yes
Postcode: SW16
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Rent PCM: £1275
Postcode: SW16
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The service has been good overall but they expect too quick a response in all the dealings, e.g. information that the prospective tenant has to produce and payments, urging us to do so for next day during working days when we are really busy with other things. They do so as part of a very well structured procedure which works well for the convenience of the state agent but no so well for the customers. Conversely when we have been awaiting for them to supply information, we were informed that the lead time in their procedure was a matter of weeks, and failed to fulfill this expected lead time.
In any case, they have always attended emails and phone calls speedily and attentively and the agents and other personnel have been kind to us and professional in all cases.
Comment on agent fees
The seem expensive, but I guess that are in line with London prices
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