Keatons

We have shutters on the front and back windows. The rear door shutter became stuck which meant obviously that we were unable to exit the property through the back and the living room was very dark due to the lack of light. We called the Maintainance line to advise - we heard nothing for a few weeks, we called again (they're also difficult to get through to as line is always seemingly busy) and again nothing - it eventually took 6 months to get the people to look at it and instead of fixing they unscrewed and removed the shutter (something we could have done ourselves). When they did send the man round to look at the shutters they'd sent a man with a key without any prior notice and the man did not even call at the door! He entered just entered the property - you can imagine how shocked my fellow female housemate must have been.
When our main lighting cut out it took them 4 months to fix it.
The final straw is their brief email to one of the 3 tenants who live here stating that they've changed their direct debit policy and that instead of the 3 separate DDs they take automatically from each of us (and has been for almost 3 years) they have to have it from 1 bank account. I believe that this should have been sent to us in writing to each or addressed to all of us rather than 1 email (not clearly marked i.e. "Keatons" in the subject line) sent to one client's old email address and also more information than basically saying this is how it is now. As the combined rent for the property exceeds each of our individual wages this makes one of us responsible for chasing up the rent.
I would never re-rent through this agency again.