Martin & Co
Coalville, LE67
3/5, 14 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
82% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“I noticed a property for rent on their website and ......”

Share on :
Aug 13,2015
Minithumbdown
By: 'Chris'
Aug 13,2015
1 people found
this helpful
I noticed a property for rent on their website and so enquired about making a viewing. The staff were very friendly on the telephone and efficient in dealing with my enquiries. I was told I could view the property at 4.30pm on the following day, which required me to leave work early; however I was happy to do so. Upon arriving to the property, admiringly I was 3 minutes late for my appointment due to traffic however I deem this acceptable, nobody was there to meet me. I made the assumption that they too had been held up with traffic so I proceeded to wait. After 15 minutes I decided to telephone the agent, this was at 4.47. The telephone went straight to answering machine with the message 'please call back during opening hours 9am until 5pm Monday to Friday' it was 4.47pm, why is the office closed? at this point I left a message explaining the situation and how I was disappointed that my time had been wasted and would appreciate an explanation. I never received a call back. Instead I decided to phone again on the following day to seek the explanation for myself. I was told by the agent that she had 4 viewings that afternoon, her first turned up but the proceeding 2 did not. So she made the assumption that I also would not be turning up and left. she did not take my telephone number with her and thus didn't ring to ask me if I was coming either. This is extremely poor customer service! She briefly apologised for being so unprofessional but had no sincerity in her voice. In short she wasn't sorry at all. She added that the first couple decided to take the property and this, I am guessing, is why she didn't care about my viewing. Again poor and uncourteous customer service! She then had the cheek to ask me if she could find me another suitable property. After the way I had been treated I wouldn't give this branch the time of day again. My advice is to stay clear of this branch as the staff do not care how they treat their customers and do not deserve to be working there.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Martin & Co
18 High Street
Coalville
Leicestershire
LE67 3ED
01530 812600

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 50% 82% £420 £675
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 2 3 1 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“worst people to rent from ,was without heatin......”

Share on :
Jan 03,2023
Minithumbdown
By: 'peter powell'
Jan 03,2023
0 people found
this helpful
worst people to rent from ,was without heating for almost 2 months and the management have no idea of what they are legally responsible to do to sort these issues. please do not rent from them or let them rent out your properties....
read full review
Was this helpful? Yes

“One word - Awful....”

Share on :
Jun 06,2021
Minithumbdown
By: 'Bernard'
Jun 06,2021
0 people found
this helpful
One word - awful. I removed all my properties in June 2021 from their rental management service after plenty of errors, mistakes and lies. The staff is incompetent and the managers are aloof and unpleasant. A winning team !!...
read full review
Was this helpful? Yes

“I have used Martin & co to manage a couple of......”

Share on :
Oct 02,2020
Minithumbup
By: 'Robert'
Oct 02,2020
0 people found
this helpful
I have used Martin & co to manage a couple of properties and to write up other rental agreements for me. I have always been happy with the service and have never experienced any issues. I am always alerted when gas certs are due etc....
read full review
Was this helpful? Yes

“Years of renting and a property sale.......”

Share on :
Apr 21,2020
Minithumbup
David
By: 'Barrie'
Apr 21,2020
1 people found
this helpful
I’ve used Martin & Co to rent a property for a number of years. Over the past year or so it’s had a change of ownership and now David & Chris have been the main people I’ve been dealing with. As with all rentals ...
read full review
Was this helpful? Yes

“Georgina, Kasia and Ashleigh are extremely ef......”

Share on :
Mar 17,2020
Minithumbup
By: 'Adam'
Mar 17,2020
0 people found
this helpful
Georgina, Kasia and Ashleigh are extremely efficient, very knowledgeable, helpful, personable and an absolute pleasure to deal with. Highly recommend Martin and co Coalville....
read full review
Was this helpful? Yes

“Customer Service! What customer service!!...”

Share on :
Feb 16,2020
Minithumbdown
By: 'Michelle'
Feb 16,2020
1 people found
this helpful
Customer Service! What customer service!! As you can see from previous reviews it seems that this branch find it acceptable to put the phone down on customers when they are being challenged. The Manager clearly needs to look at the attitudes of his staff especially ...
read full review
Was this helpful? Yes

“Brilliant service....”

Share on :
Jun 25,2019
Minithumbup
Ashleigh
By: 'Alexandra'
Jun 25,2019
0 people found
this helpful
Brilliant service from Martin&Co coalville. Speedy, friendly and simple! No stress whatsoever. Ashleigh and Georgina were very helpful and professional throughout the whole process. Would recommend if you're looking to rent in the local area ?...
read full review
Was this helpful? Yes

“DO NOT USE DAVID MCKNIGHT...”

Share on :
May 29,2019
Minithumbdown
By: 'NOT'
May 29,2019
4 people found
this helpful
I would absolutly not recommend this branch, To be honest more perticularlly David McKnight! He is a vacant in helping us rent our mothers house the second you pay him some money he is gone like a ghost. He never gets back to us when ...
read full review
Comment on agent fees
The fees are cheap so is Davids service
Was this helpful? Yes

“This agent manages a number of my properties and I ......”

Share on :
Feb 21,2017
Minithumbup
By: 'rj101'
Feb 21,2017
0 people found
this helpful
This agent manages a number of my properties and I have always found them to be excellent. I live overseas and is it important to know my property is being well looked after....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent customer service. Lettings team were really helpful and I ......”

Share on :
Feb 09,2017
Minithumbup
By: 'Dawn14'
Feb 09,2017
0 people found
this helpful
Excellent customer service. Lettings team were really helpful and I love my new property. I would definitely recommend them to others looking to rent....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Martin & Co are the best estate agents around. I have ......”

Share on :
Sep 08,2016
Minithumbup
By: 'KateM'
Sep 08,2016
0 people found
this helpful
Martin & Co are the best estate agents around. I have dealt with many different estate agents over the years and it's a refreshing change to have a genuinely honest and proactive agency on my side. You just don't get this level of service from any ...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes

“Very very poor customer sevice they mess me about for 2 ......”

Share on :
Jul 08,2016
Minithumbdown
By: 'Customer'
Jul 08,2016
1 people found
this helpful
Very very poor customer sevice they mess me about for 2 weeks I really wanted a new property to rent, I rang every other day they told me the same thing every time (we will call you back) they never did then mid week I rang ...
read full review
What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
Was this helpful? Yes

“I noticed a property for rent on their website and ......”

Share on :
Aug 13,2015
Minithumbdown
By: 'Chris'
Aug 13,2015
1 people found
this helpful
I noticed a property for rent on their website and so enquired about making a viewing. The staff were very friendly on the telephone and efficient in dealing with my enquiries. I was told I could view the property at 4.30pm on the following day, ...
read full review
Was this helpful? Yes

“This is the first house my girlfriend and I have ......”

Share on :
Jan 22,2015
Minithumbdown
By: 'vincent1992'
Jan 22,2015
2 people found
this helpful
This is the first house my girlfriend and I have lived in together so it was very important for it to be pleasant. After handing over our bond,admin fees etc. martin & co stopped being at all interested. lets start at the front door. it ...
read full review
What agent could do to change your mind?
The only issue I have is they are paid fees to provide a service, they have provided me nothing
Attached Filesnbsp;
Comment on agent fees
The only issue I have is they are paid fees to provide a service, they have provided me nothing
Was this helpful? Yes
By: Martinco17
May 07, 2015
View all comments (1)
We are very disappointed with this review., as we always aim to deliver first class customer service! We are not sure which property you are referring to or whether this is a property that we manage? We are not aware of any of the issues raised. I can assure you that a gas certificate is always in place before any tenant moves into a property. Please contact us so that we can address your concerns and issues? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Martin & Co, Coalville LE67 3ED



Find the Best Agent to
Sell or Rent Your Home