“I noticed a property for rent on their website and ......”
1 Star Review
Aug 13,2015
By:
'Chris'
Aug 13,2015
Branch: Coalville, 18 High Street
Services: Lettings (Prospective customer)
Rent PCM: £550
Would you recommend?: No
Postcode: LE10
Branch: Coalville, 18 High Street
Lettings (Prospective customer)
Rent PCM: £550
Postcode: LE10
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I noticed a property for rent on their website and so enquired about making a viewing. The staff were very friendly on the telephone and efficient in dealing with my enquiries. I was told I could view the property at 4.30pm on the following day, which required me to leave work early; however I was happy to do so. Upon arriving to the property, admiringly I was 3 minutes late for my appointment due to traffic however I deem this acceptable, nobody was there to meet me. I made the assumption that they too had been held up with traffic so I proceeded to wait. After 15 minutes I decided to telephone the agent, this was at 4.47. The telephone went straight to answering machine with the message 'please call back during opening hours 9am until 5pm Monday to Friday' it was 4.47pm, why is the office closed? at this point I left a message explaining the situation and how I was disappointed that my time had been wasted and would appreciate an explanation. I never received a call back. Instead I decided to phone again on the following day to seek the explanation for myself. I was told by the agent that she had 4 viewings that afternoon, her first turned up but the proceeding 2 did not. So she made the assumption that I also would not be turning up and left. she did not take my telephone number with her and thus didn't ring to ask me if I was coming either. This is extremely poor customer service! She briefly apologised for being so unprofessional but had no sincerity in her voice. In short she wasn't sorry at all. She added that the first couple decided to take the property and this, I am guessing, is why she didn't care about my viewing. Again poor and uncourteous customer service! She then had the cheek to ask me if she could find me another suitable property. After the way I had been treated I wouldn't give this branch the time of day again. My advice is to stay clear of this branch as the staff do not care how they treat their customers and do not deserve to be working there.
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