Your Move

We have got the impression that the landlord's interests don't matter too much as long as Your Move can get tenants in and start collecting their fees.

Our last let in particular was an absolute disaster. The tenants' were in low income jobs but we were told that would be OK because there would be a guarantor. No it wasn't OK. The tenants couldn't afford to pay the rent themselves when the winter fuel bills came in and they left after only 11 months. So we had to pay change of tenancy fees all over again. Had we been told that one tenant had CCJs we would definitely have said no. To make matters worse the inventory clerk used by Your Move must have 'needed to go to Specsavers' . He failed to notice and report the heavy soiling of some walls and carpets (caused by the tenants lighting coal fires in direct contravention of their tenancy agreement) and we were unable to claim adequate compensation for the cleaning, replacement and repainting required.

Your Move then offered us more unsuitable tenants, ignoring our instructions that we didn't want people with pets or in receipt of benefits. This was the head office rather than the local branch. It should have been patently obvious to anyone with commonsense that the tenants they were offering would be unsuitable.

We have now taken our business to an independent local letting agent. They charge only 10% commission, they carry out their own comprehensive inventories and they quickly found us tenants who are totally suitable for our property.