020 7222 2500 Email Agent

Areas covered
  • SW6, SW8, SW9, SW11, SW18
  • N1
  • W2, W14, WC1N, WC2
  • N7
  • E1, E14, EC1, EC2, EC4
  • NW1
  • SE1
  • SE11
  • SE16
  • SE17
  • SW1
  • SW3
  • SW4
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Services offered
  • Sales
  • Lettings
  • Property Management
  • Surveys
  • Conveyencing
  • Mortgage Advice
Valuation and Fee Performance
81% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

 
4 Star Review of MyLondonHome
Nov 01,2011
Minithumbup
By:
Nov 01,2011
0 people found
this helpful
I am very pleased with the service from My London Home. We have a lovely new flat in St George Wharf. Even though it's new we have had a few issues with the bathroom and kitchen. This has been taken care of by MLH in a great manner and very quickly. I would like give some extra credit to my main contact person Lisa Yoshimoto who always revert on my e-mails very quickly and gives me great service. Thanks
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
221 1 490 10 69 0 100 0 90 0

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Fees

Tenant Fees
MyLondonHome are members of The Property Ombudsman (TPO) and The Association of Residential Letting
Agents (ARLA).
Administration fee
£210.00 (inc VAT)
• Processing the application and associated paperwork
• Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from
current or previous employers/landlords and any relevant information to assess affordability).
• First guarantor reference
• Drawing up tenancy agreement

Renewal fee
£72.00 (inc VAT) (An optional £5.00 charity donation to CentrePoint is included)
• Negotiation of new rent
• Drawing up renewal agreement

Change of Occupancy fee
£210.00 (inc VAT)
• Processing the application and associated paperwork
• Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from
current or previous employers/landlords and any relevant information to assess affordability).
• Drawing up tenancy agreement

Check Out
Studio - £180.00 (inc VAT)
1 bed - £180.00 (inc VAT)
2 bed - £222.00 (inc VAT)
3 bed - £252.00 (inc VAT)
4 bed £276.00 (inc VAT)
5 bed £288.00 (inc VAT)
• Inventory clerk to meet the tenant at the property for at least 1 hour
• To compile a detailed report comparing it against the inventory.
• Make any amendments to the report should the tenant address them within 10 days of receiving the report
• Liaise between both tenant and landlord to negotiate dilapidations.

Early termination fee
Cost of the new Inventory and Check in

Breach of tenancy agreement fee
£25.00 (inc VAT)
• Draw up letter relating to the breach of the tenancy agreement
• Post letter to the tenant

Returned payment fee
£25.00 (inc VAT)
• Covers any bank charges MyLondonHome may incur

Professional cleaning fee
Studio - £282.00 (inc VAT)
1 bed flat - £312.00 (inc VAT)
2 bed flat - £336.00 (inc VAT)
2 bed flat with en suite - £360.00 (inc VAT)
3 bed flat - £390.00 (inc VAT)
3 bed flat with en suite -£420.00 (inc VAT)
1 bed house - £366.00 (inc VAT)
2 bed house - £396.00 (inc VAT)
2 bed house with en suite £432.00 (inc VAT)
3 bed house £456.00 (inc VAT)
3 bed house with en suite £522.00 (inc VAT)
• Only to be charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy
________________________________________




Landlord Fees
Management Fee
14.4% (Inc VAT)
• Provide a market valuation
• Agreeing a market price
• Providing sales and Marketing
• Accompanying potential tenants to the property on viewings
• Collect and remit the monthly rent
• Provide the landlord with a monthly invoice
• Pursue non-payment of rent and provide advice on rent arrears actions
• Deduct commission and other works
• Advise all relevant utility providers of changes
• Undertake one inspection visit per annum and notify landlord of the outcome
• Arrange routine repairs and instruct approved contractors
• Hold keys throughout the tenancy term
• Serve notice at the end of the tenancy should both parties not wish to renew
• Make any HMRC deductions and provide the landlord with the NRL6 (if relevant)

Deposit fee
£42.00 (inc VAT)
• Register landlord and tenancy details and protect the security deposit with a Government-authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the start of the tenancy
• This is to be paid at the start of each renewal throughout the duration of the tenancy

Inventory
Studio - £150.00 (inc VAT)
1 bed - £150.00 (inc VAT)
2 bed - £198.00 (inc VAT)
3 bed - £234.00 (inc VAT)
4 bed £258.00 (inc VAT)
5 bed £276.00 (inc VAT)
• To attend the property prior to the check in and take photos and detailed the condition of the property
• To compile a very detailed report which is provided to the tenant at check in

Check In
Studio - £96.00 (inc VAT)
1 bed - £96.00 (inc VAT)
2 bed - £108.00 (inc VAT)
3 bed - £120.00 (inc VAT)
4 bed £132.00 (inc VAT)
5 bed £144.00 (inc VAT)
• Inventory clerk to meet the tenant at the property for at least 1 hour
• Walk through the property with the tenant discussing the report and the property
• Inventory Clerk to point out appliances and show them how to use each one
• Make any amendments to the report should the tenant address them within 10 days of receiving the report

Renewal fee
14.4% (inc VAT)
• Review rent in accordance with current prevailing market conditions and advise the landlord of the current
valuation
• Negotiate the new rent with tenant
• Direct the tenant to make payment change as appropriate v
• Draw up the tenancy agreement and provide to all parties for signature

Additional property visits
£72.00 (inc VAT)
• Arrange visit with the tenant
• Inventory Clerk to attend to the property and compile a report on the condition of the property v
• Provide report to both landlord and tenant
• Advise both landlord and tenant if there are any improvements required


Termination of Management
24% (inc VAT) for one duration of the remaining term
• Action written notice received via the landlord 3 months prior to terminating

Energy Performance Certificate
£66.00 (inc VAT)
• Completion of an Energy Performance Assessment and issue of an Energy Performance Certificate
• The payment is made to the Energy Performance Assessor

Gas Safety Certificate
£108 (inc VAT)
• Carrying out a Gas Safety Inspection and issuing a Gas Safety Certificate
• The payment is made to the gas safety engineer
Created at 10:37 AM 06/01/2016. Last updated at 10:37 AM 06/01/2016 by allAgents


Daniel Quicke Daniel Quicke
Property Consultant
113 reviews

About Daniel No description set View full profile
Hannah Taylor Hannah Taylor
Property Manager
48 reviews

About Hannah No description set View full profile
Lisa Yoshimoto Lisa Yoshimoto
Property Manager
62 reviews

About Lisa No description set View full profile
Adam Anker Adam Anker
Senior Property Consultant
51 reviews

About Adam No description set View full profile
Andrew Griffith Andrew Griffith
Director
15 reviews

About Andrew No description set View full profile
Thomas Meilak Thomas Meilak
7 reviews

About Thomas No description set View full profile
Tom Gilchrist Tom Gilchrist
Property Consultant
46 reviews

About Tom No description set View full profile
Natalie Pringle Natalie Pringle
Personal Assistant to the Mana
9 reviews

About Natalie No description set View full profile
Steven Herd Steven Herd
Founder & Managing Director
1 reviews

About Steven No description set View full profile
Marija Vanaga Marija Vanaga
Acting Head of Property Manage
1 reviews

About Marija No description set View full profile
Maciej Rutkowski - no image available Maciej Rutkowski
Lettings Manager
10 reviews

About Maciej No description set View full profile
Billy Hayes Billy Hayes
2 reviews

About Billy No description set View full profile
Wendy Gould Wendy Gould
Sales Progressor
33 reviews

About Wendy No description set View full profile
Christian Barr Christian Barr
Property Consultant
16 reviews

About Christian No description set View full profile
Ellis Street Ellis Street
17 reviews

About Ellis No description set View full profile
Jack  Warren Jack Warren
-
13 reviews

About Jack - View full profile
Adam  Carter Adam Carter
-
23 reviews

About Adam - View full profile
Adam Solomons Adam Solomons
3 reviews

About Adam No description set View full profile
Sami James Sami James
2 reviews

About Sami No description set View full profile
George Chambi George Chambi
Property Consultant
1 reviews

About George No description set View full profile
Alex Tindall Alex Tindall
Property Consultant
7 reviews

About Alex No description set View full profile
Laila Braam Laila Braam
Property Consultant
3 reviews

About Laila No description set View full profile
Elliot Rainbow Elliot Rainbow
Off Plan And Investment Specialist
24 reviews

About Elliot No description set View full profile
Piroska Koch Piroska Koch
1 reviews

About Piroska No description set View full profile
Matthew Ross Matthew Ross
7 reviews

About Matthew No description set View full profile
Thomas Barratt - no image available Thomas Barratt
5 reviews

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Remzi Halil - no image available Remzi Halil
2 reviews

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Charles Jordan Charles Jordan
New Homes & Off Plan Specialist
0 reviews

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Sarah Murphy - no image available Sarah Murphy
1 reviews

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Joshua Bassi - no image available Joshua Bassi
2 reviews

About Joshua No description set View full profile
Bradley Hever Bradley Hever
Property Consultant
5 reviews

About Bradley Working predominantly in off-plan sales, Bradley, is a dynamic and driven salesman operating within the London housing market. Bradley cut his sales teeth selling freehold property in rural Northampto View full profile
Kristina Pascuzzi - no image available Kristina Pascuzzi
Property Manager
2 reviews

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Jennifer Boardman - upload your photo Jennifer Boardman
6 reviews

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Arran Sterling Arran Sterling
Property Consultant
1 reviews

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Fatma Azakli - upload your photo Fatma Azakli
1 reviews

About Fatma No description set View full profile
Mitch Oakman - upload your photo Mitch Oakman
1 reviews

About Mitch No description set View full profile
Jack  Miles - upload your photo Jack Miles
3 reviews

About Jack No description set View full profile
Laurie Jillions - upload your photo Laurie Jillions
1 reviews

About Laurie No description set View full profile

Complaints Procedure

MyLondonHome Complaints Procedure


MyLondonHome strives to maintain the highest standards of customer service and have built our
reputation based upon our integrity and dedication to providing the best service for our clients and
customers.

If you feel that we have fallen below expected standards then please let us know as soon as possible.

We’ll do our best to put things right so that you can continue enjoying your experience working with
MyLondonHome again.

We will of course use any feedback given to improve our service wherever we can.

We are fully committed to addressing all complaints, fully and fairly within the timeframes prescribed in our
procedure.

We will always respond to you in writing and ensure that you are given a comprehensive explanation
into the investigation we have carried out as well as the conclusions we have come to.

When we receive your complaint it will be assigned to the Manager of the department you have a
complaint regarding.

The Manager will ensure that they contact you in writing to explore the concerns raised further and to present a
resolution.

If after liaising with the Manager you are not satisfied that the complaint has been dealt with
appropriately then you can request that it is looked at by a Director of the business.

The assigned Director will investigate the complaint and the measures taken to reach a resolution taken up until
that stage. They will respond in writing outlining their findings and the proposed solution that can be offered by
the business.

Should you be dissatisfied once a Director has dealt with your query then you can request that the
complaint is given direct attention by the Managing Director of the business.

This escalation will only occur in the most serious of cases where the steps taken have wholly failed to identify and address the issues encountered.

We feel certain that due to our passion for providing the highest standards of service and customer care we will
be able to resolve your complaint through our internal process.

In the unlikely event that your complaint is not resolved during this process then you should refer the issue to the
Property Ombudsman who is an independent body providing fair and reasonable resolutions to disputes between members of the public and estate agents who have registered with the TPO (The Property Ombudsman) under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme.

Details on how to submit a complaint can be found on the website of the Property Ombudsman
http://www.tpos.co.uk/

Below you can find the procedure and steps to be taken should you wish to make a complaint to
MyLondonHome.

Following this process will ensure that your concerns can be addressed as quickly and as efficiently
as possible.

1. Raise your complaint with your Property Manager or Property Consultant handling your case.
2. If the Property Manager/ Property Consultant cannot resolve the issue for you please email the Manager of the department concerned.

Sales: Adam@MyLondonHome.com
Lettings: Daniel@MyLondonHome.com
Property Management: Lisa@MyLondonHome.com
Inventory and in-house Property Maintenance: Lisa@MyLondonHome.com & Dean.Gowers@MyLondonHome.com
Accounts: Aaron.Jameson@MyLondonHome.com

3. The Manager will acknowledge your complaint in writing within 3 working days and start an investigation.
4. A written outcome of the investigation will be sent to you within 15 working days of the receipt of your
initial complaint, in line with The Property Ombudsman guidelines.
5. If you are not satisfied with the written outcome from the Manager of the department please email our
Managing Director Andrew Griffith MD@MyLondonHome.com.
6. The Managing Director will then respond to you with a statement of the final view of the matter within
15 working days of receipt.
7. If your issue has still not been resolved please contact The Property Ombudsman, an independent service whereby fair and reasonable resolutions can be provided to disputes between members of the public and Estate Agents. http://www.tpos.co.uk/
Created at 8:40 AM 04/10/2013. Last updated at 10:37 AM 06/01/2016 by allAgents


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