Leicester, LE1
3.7/5, 32 reviews
69% recommended
50% sales valuation accuracy
71% sales fee satisfaction
89% lettings valuation accuracy
90% lettings fee satisfaction



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“The service I have received from w h brown has ......”

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Jun 28,2015
Minithumbdown
nisha
By: 'mr'
Jun 28,2015
7 people found
this helpful
The service I have received from w h brown has been absolutely terrible!
I feel as though I have been misled, lied to and ripped off by a supposedly reputable company.
The communication between nisha vyas, the mortgage advisor, and the Leicester branch seems to have been non-existent and the communication between w h brown and myself has been appalling.

This is a combination of negligence, mal-administration and poor company policies and practices on behalf of William h brown

I went to w h brown to view a property that was ideally situated in my aria and within my price range at £90'000. They were very enthusiastic to begin with and took me to view the property that same day. I was advised to make an offer of £85'000 by the member of staff showing us the property which I did. Two days later I was informed my offer had been accepted by the seller and they asked me to come in to the office the following day to sign some paper work.

I arrived with my grandmother at the office I was given a convayancing form to sign which I did and was swiftly pushed to use there in house mortgage service which, although I had already acquired an offer in principle from Santander for £75000, I was made to feel obliged. I went straight into a meeting with my new mortgage advisor nisha vyas. Who immediately went about checking my credit rating working out my personal finances and to applying for mortgages in principle. she gave me a list of options which she insisted the second option was the one we should go for and the one she felt most comfortable working with which I felt I had to accept. she then contacted enact, the solicitors for w h brown, and advised me to pay £350 up front for any surveys that were to be carried on the property after the mortgage was cleared. She insisted I would be reimbursed all funds if the sale was to fail on behalf of the seller and any surplus funds after any surveys were carried out.

The letters arrived in the post a few days later and I completed all forms and returned them immediately. The following day I received a phone call from enact asking me to pay the £350 upfront for when the surveys were to be carried out on the property, which I paid by debit card. a few days later I went to another meeting with nisha who informed me there was nothing to worry about but my credit rating was not up to scratch I asked her how was this possible since I already had a mortgage in principle from Santander she said the company she was trying required me to have a good credit rating on Experian and that I should pay off my student debts, enrol on the electoral register and sign up to Experian credit expert so I could check my rating daily and to inform her when my credit rating had been updated.

The following day I rang the Leicester office who informed me nisha wasn't there she was in oadby so I rang the oadby office and could not speak to her because she was in a meeting. I rang the Leicester office the two days later and spoke to nisha and informed her there had been no change to my credit rating although I was on the electoral register all my debits were paid off. she told me not to worry and just wait for Experian to update which should be no longer than two weeks but should be sooner since the election had just finished and that the seller would wait.

I waited a full week in which there was no changes and rang the Leicester office to speak to nisha which I was inform nisha was not there because she was on training in oadby. I rang the oadby office and thay told me she was not at her desk and that she would ring me when she was available. Two days later I received a call from somebody at the Leicester office who told me the seller may want to put the property back on the market and that w h brown has an obligation to the seller. I told him there must be some kind of mistake because I was just about to obtain a mortgage through nisha and there mortgage service. I asked to speak to the seller direct to ask them if they were willing to wait for nisha, he told me there was some sort of conflict of interest and that he would get back to me after he had spoken to nisha.

I waited two days and no reply. I rang the oadby office and got through to nisha I asked why had I not received a call and she told me she no longer worked at the Leicester branch and she was now working in oadby. I told her about the phone call from the Leicester branch and she assured me this was a mistake and that she would be in Leicester in a couple of days and I should not worry, she would sort it out and get back to me in a couple of days. I waited three days and again no reply I rang the oadby office and they told me she was not at her desk. I then sent an email to experian asking them to update my credit rating which has still not been updated. I rang both offices a couple of times a week, for three weeks and have not able to contact her.

my grandmother had been trying to find out what was happening with the house on my behalf and the staff at the Leicester branch told her it had been sold the previous month to another customer and they did not know about any other offer, she then rang me and informed me that the house had been sold. I wrote a letter to sector the company that is above w h brown to ask how I would be reimbursed for the funds which I had paid out to enact. A few days later I receive a cheque for £40 because they had charged me £250+£50vat for a service pack that I had not been informed of and £10 for a credit check which was already carried out by nisha vyas.
What agent could do to change your mind?
give me back my money and stop misleading honest people for profit
Attached Filesnbsp;
Comment on agent fees
absolutely misleading
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Opening Hours
Address

William H Brown
16-18 Halford Street
Leicester
Leicestershire
LE1 1JB
0116 251 4131

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 71% £85,000 £320,000
Lettings 89% 90% £450 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 9 3 2 1 1 0 1 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“No stars really!! Had my house valued by Will......”

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Mar 03,2023
Minithumbdown
By: 'Susan'
Mar 03,2023
0 people found
this helpful
No stars really!! Had my house valued by William H Brown . I was not happy with the valuation. It turned out it was 50k undervalued. I feel the valuer just wanted to sell and get their commission as quickly as possible and wasn’t bothered ...
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“Sorry this coming late William H Brown was o......”

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Dec 22,2022
Minithumbup
Geeta
By: 'yusuf jinadu'
Dec 22,2022
0 people found
this helpful
Sorry this coming late William H Brown was our second mortgage broker after an underwhelming experience with the first one. Our mortgage broker was Geeta Divecha Cert CII (MP). Senior Mortgage and Protection Consultant. From the get-go i, it was obvious we were with the ...
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“Unreliable...”

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Aug 16,2022
Minithumbdown
By: 'Paul aldwinckle'
Aug 16,2022
0 people found
this helpful
Unreliable. They contacted me saying they wanted properties in LE2 area. Made the appointment, failed to turn up, they said they tried to phone but could not get hold of me when everyone else who calls me gets through. Unreliable stay clear....
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“A renters perspective on service...”

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Mar 22,2022
Minithumbup
Lyndsey
By: 'Vickie Boulter'
Mar 22,2022
0 people found
this helpful
Since Lyndsey has been my contact for the property I rent, I have had a positive experience. My queries have been dealt with quickly and efficiently and she always responds personally....
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“The maintenace issue in our flat was a nightm......”

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Oct 20,2021
Minithumbup
Lyndsey
By: 'Ben'
Oct 20,2021
0 people found
this helpful
The maintenace issue in our flat was a nightmare that spanned the best part of 3 months, durig this time there was lots of frustration and we were never sure if it would be fixed the next week or not, and there were many people we ...
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“Very attentive and helpful through a lot of i......”

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Sep 16,2021
Minithumbup
Lyndsey
By: 'Timothy R Olsen'
Sep 16,2021
0 people found
this helpful
Very attentive and helpful through a lot of issues I have been having with renting my apartment. I could not imagine sorting all of my issues our without this help....
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“Very good service from our Sequence contact p......”

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Jul 21,2021
Minithumbup
Lyndsey
By: 'Mehboob'
Jul 21,2021
1 people found
this helpful
Very good service from our Sequence contact person. Lyndsey was really nice with all of our requests in terms of our property rental....
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“Our rental property is currently managed by W......”

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Mar 28,2020
Minithumbup
Sarah
Sarah
By: 'Mehboob'
Mar 28,2020
0 people found
this helpful
Our rental property is currently managed by William H Brown. Sarah from Sequence has been amazing, helping us with ensuring our rental property is well maintained. We really appreciate the work by Sarah and all of the staff...
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“Excellent Service...”

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Dec 20,2019
Minithumbup
Sarah
By: 'D'
Dec 20,2019
0 people found
this helpful
I would just like to set out how grateful I am to Sarah Hollands for the service that she has continued to provide in 2019. She is kind, helpful and professional and has helped me manage our property with tact and fairness. She is a real ...
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“I have only given William H Brown 1 star beca......”

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Jul 01,2019
Minithumbdown
By: 'Claire'
Jul 01,2019
0 people found
this helpful
I have only given William H Brown 1 star because the system would not allow me to continue with no stars! I used the Leicester branch back in 2014 to let a property which they then continued to part-manage until Dec 2017. They failed to initiate a rental ...
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“1 billion star for sarah...”

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May 22,2019
Minithumbup
Sarah
By: 'ikbal'
May 22,2019
0 people found
this helpful
only one name as mentioned sarah hollands if i could give her 1billion star she is humble down to earth very good comunication skills she is star , she was my letting agent when ever i need she was always to help us ref 14 brompton road ...
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Comment on agent fees
only one name as mentioned sarah hollands
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“Anna is excellent...”

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Nov 16,2018
Minithumbup
By: 'Mr'
Nov 16,2018
0 people found
this helpful
Anna has been fantastic in assisting to sort out our rented accommadation. She worked hard and swiftly on any issues that needed sorting at the house and liaised with us at every step. We couldn't be much more thankful for what she has done. We ...
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“Excellent customer service...”

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Nov 14,2018
Minithumbup
Emilie
By: 'Cara'
Nov 14,2018
2 people found
this helpful
Since renting off William H Brown after living in Spain for a number of years I found that the services I required in renting extremely satisfying.I dealt with a young lady called Emilie who has been an exceptional member of staff , always replied to ...
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“Excellent...”

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Nov 05,2018
Minithumbup
Robert
By: 'Lucy'
Nov 05,2018
0 people found
this helpful
Couldnt ask for a better person to deal with my sale and purchase! All staff were extremely professional, polite, organised and helpful. They went beyond their call of duty and pushed my case through quickly and efficiently. Wonderfully friendly and an absolute pleasure to deal ...
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Comment on agent fees
good rates
Was this helpful? Yes

“Emilie Walker...”

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Oct 09,2018
Minithumbup
Emilie
By: 'D'
Oct 09,2018
1 people found
this helpful
Emilie Walker has done a great job so far with managing my property in Leicester. I work away a lot and found WH Brown Leicester a real asset. Again, professional with very quick feedback. I couldn't have asked for more. Thank you....
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“Helpful...”

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Jul 31,2018
Minithumbup
By: 'FC'
Jul 31,2018
0 people found
this helpful
Sarah has made things really easy, and has been extremely helpful in my leaving the apartment that i have rented for 7 years. Nothing has been too much trouble, I highly recommend both her, and her company. Thanks....
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“Effecient and Understanding!...”

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Apr 13,2018
Minithumbup
Emilie
By: 'Shannon'
Apr 13,2018
0 people found
this helpful
Emilie has been very understanding in her approach with myself and my partner in relation to getting our deposit back after leaving our property in February. She is very approachable and has been very supportive in helping us to have our deposit refunded to us ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Sale of House...”

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Apr 03,2018
Minithumbup
By: 'Paul'
Apr 03,2018
0 people found
this helpful
Highly delighted how they have handled the sale of my property, Staff have been professional and very polite, Selling Fees totally clear to you so no nasty surprises. If you have. Property to sell I suggest that William H Brown are at the top of ...
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Comment on agent fees
One word excellent
Was this helpful? Yes

“Rory,Thank you so much for supporting me and providing ......”

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Feb 16,2018
Minithumbup
Rory
By: 'Sheela'
Feb 16,2018
4 people found
this helpful
Rory, Thank you so much for supporting me and providing me with excellent service! You've been a star I couldn't ask for anymore. As a landlord you made all my transactions professionally with great efficiency. Thank you so much. Kind regards, Sheela...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Paul Aldred
Apr 03, 2018
View all comments (1)
Found the Branch in Halford street Leicester very professional and helpful, I am highly delighted with the way they have handled the sale of my house, their cost are made very clear soon nasty suprises. Would strongly recommend that this estate agent is top of your list when selling your property ...

“Joanne has been excellent, has replied to my questions quickly ......”

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Feb 05,2018
Minithumbup
Joanne
By: 'Nicholas'
Feb 05,2018
2 people found
this helpful
Joanne has been excellent, has replied to my questions quickly and has kept me in the loop with any issues I've had. Great communication and professional I'm very happy to be dealing with this person, wish more people were like her!...
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Comment on agent fees
0 fees so absolutely excellent!
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“My experience with the company has mainly been around Chelsea. ......”

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Jan 19,2018
Minithumbup
Chelsea
By: 'Sameer'
Jan 19,2018
1 people found
this helpful
My experience with the company has mainly been around Chelsea. She has always been very helpful and extremely friendly. I have spoken to many agents but Chelsea definitely shines and knows what she is talking about at all times. She has helped me and my ...
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Comment on agent fees
Good
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“Emily dealt with my heating problem quickly and efficiently. Keeping ......”

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Nov 27,2017
Minithumbup
By: 'Michael'
Nov 27,2017
0 people found
this helpful
Emily dealt with my heating problem quickly and efficiently. Keeping me updated along the way .great customer service thankyou very much...
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“Emily has had a very positive, professional and calming approach ......”

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Nov 20,2017
Minithumbup
Emilie
By: 'Jas'
Nov 20,2017
1 people found
this helpful
Emily has had a very positive, professional and calming approach when dealing with the many inquiries I have spoken to her about. She is truly a credit to William H Brown....
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Comment on agent fees
Fees about average compared to other High Street agents
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“Very accomodating. She helped us sort us our deposit and ......”

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Oct 19,2017
Minithumbup
Emilie
By: 'Rufin'
Oct 19,2017
2 people found
this helpful
Very accomodating. She helped us sort us our deposit and managed to talk to the landlord to say our thank you....
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“I find any of the staff very polite & helpful any ......”

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Jun 30,2017
Minithumbup
By: 'Prudence'
Jun 30,2017
1 people found
this helpful
I find any of the staff very polite & helpful any queries are dealt with quickly & they get back to you with answers asap....
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Comment on agent fees
Having not had any experience with another agent I trust that the feesPrudencewith you are average for this service
Was this helpful? Yes

“Liars - they had myself an my friends fill in ......”

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Apr 27,2017
Minithumbdown
By: 'Joe'
Apr 27,2017
0 people found
this helpful
Liars - they had myself an my friends fill in the booking forms as well as having extensive conversations with our guarantor only to tell us that the landlord had already let the property. Especially bad business practice that they couldn't have checked in the ...
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“Eventually sold our house through this agents but more by ......”

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Mar 11,2016
Minithumbdown
By: 'Jasper'
Mar 11,2016
0 people found
this helpful
Eventually sold our house through this agents but more by luck than any effort on their part. Awful customer service! They dragged out a perfectly straightforward sale for 6 months, rarely replied to our calls, gave out our keys without permission, ignored our concerns etc. We ...
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What agent could do to change your mind?
Promised us the earth to get us to sign up for a very expensive which never materialised
Attached Filesnbsp;
Comment on agent fees
Promised us the earth to get us to sign up for a very expensive which never materialised
Was this helpful? Yes

“We decided to rent a property through this company last ......”

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Nov 01,2015
Minithumbdown
By: 'lucy'
Nov 01,2015
1 people found
this helpful
We decided to rent a property through this company last year. When viewing the property it was in great condition. We went in the following week to sign the lease, and no sooner had my signature been put on the paper I was informed there ...
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“The service I have received from w h brown has ......”

Share on :
Jun 28,2015
Minithumbdown
nisha
By: 'mr'
Jun 28,2015
7 people found
this helpful
The service I have received from w h brown has been absolutely terrible! I feel as though I have been misled, lied to and ripped off by a supposedly reputable company. The communication between nisha vyas, the mortgage advisor, and the Leicester branch seems to ...
read full review
What agent could do to change your mind?
give me back my money and stop misleading honest people for profit
Attached Filesnbsp;
Comment on agent fees
absolutely misleading
Was this helpful? Yes

“Possibly the worst customer service experience I have ever had. ......”

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Aug 04,2014
Minithumbdown
By: 'A'
Aug 04,2014
2 people found
this helpful
Possibly the worst customer service experience I have ever had. Two failed appointments, no courtesy calls. There is a mass communication breakdown within this office and to me it seems they do not want to sell properties but string customers along. Both occasions exactly the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Leicester LE1 1JB



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