“We found the service of the lettings department to be ......”
1 Star Review
Jun 28,2015
By:
'Harriet'
Jun 28,2015
Branch: London, 1 Thomas Street
Services: Lettings (as a Landlord)
Rent PCM: £1150
Would you recommend?: No
Postcode: SE28
Branch: London, 1 Thomas Street
Lettings (as a Landlord)
Rent PCM: £1150
Postcode: SE28
3
people found
this helpful
We found the service of the lettings department to be aweful and we had a terrible and stressful experience.
We had let our property out with Mann countrywide for 2 years, and throughout the 2 years have had 4 rouge tenants, which damaged our property or not pay rent. Furthermore, the last tenants removed our furnishings without our consent, stating that it was the agents that had allowed them to do so.
After many emails we still have not had an answer as to why this happened. Not only we are out of pocket but the flat was left in a state.
We now let our property out through a different agent that has advised us that the hatches for the Gas checks (flues) were put in all the wrong places, the company in which Mann countrywide use.
Which is now costing us £70 (EACH!!!) to replace and redo!!
We highly DO NOT advise anyone to use these agents, as they have lack of experience and do not care for your property.
Not only was service slow, but Above all are VERY DISHONEST.
As they are such a big company, you are just a number to them.
Go with a more local agent where the commission fee is smaller. (Mann countrywide charge 15%!!! )
It's 15% a month, then a finders fee of about 4/5 weeks rent.
That's a big chunk out of your profits a year.
And with our experience over the 2 years, with 4 tenants, that's a hell of a lot of money.
At least with a smaller agent there is more of a bargaining power.
Bigger companies are not always best.
Especially with These agents.
As a final note:
~#*STEER CLEAR!!!!!!!!! #~
What agent could do to change your mind?
When an email was wrote to the company asking for answers as to how and why certain things were approved without our permission, they didn't give us a straight answer.
We also wanted compensation for the items of furniture removed.
Giving us a something free for the next tenancy sign up is an insult as
We will NEVER use them again.
And would NEVER recommend them to anybody we know.
Attached Filesnbsp;
Comment on agent fees
We are now using a different agent and able to achieve a higher rental for our property
3
people found
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