Harrison Murray
Melton Mowbray, LE13
1.8/5, 5 reviews
20% recommended
20% sales valuation accuracy
50% sales fee satisfaction



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“Totally feel sick and physically drained from how rude they ......”

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Jun 24,2015
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Sandra
By: 'h'
Jun 24,2015
6 people found
this helpful
Totally feel sick and physically drained from how rude they are.
During the Sale of my flat Sandra argued with me saying I'm biting of my nose to spite my face if I didnt accept the low offer the buyer had offered. At this point I pointed out that she was being rude to me on the phone. I asked to speak to the manager mike ford who never called me.
Then when me and my partner went to see the mortgage advisor which is in the Harrison and Murray branch , we could loudly hear the staff in the staff room swearing about how much they hated someone. At that point the mortgage advisor excused himself and asked them to be quiet, my partner said to the mortgage man 'i hope that wash about you' which the mortgage man replied its unprofessional. I then was left a four minute answerphone message from Sandra beesleys work mobile, where it had obviously dialed out in her pocket while she spoke badly about another client. Then I rang harrison and Murray to ask a few questions about my Sale and had attitude on the phone from another member of staff Julie. I said to her I know we may ring up and ask questions alot but its only because we lack knowledge on the sale but there is no need for rude attitudes and huffing on the phone and then again asked if i could speak to mike. She Sai she would raise it with mike in Monday mornings meeting. Mike called me leaving me two answerphone messages. Emphasising the word complaint and telling me this is the First time the Melton Mowbray branch have ever recieved a complaint. I later took a call from mike. He said he had listened to the staffs opinions on I all and he stated that he didnt want to talk about what's been going on as he Said 'im the issue' he also said that he believes his staff and that I'm the one with the problems and thats because of how I am and that I wont listen. I then told him I wanted to speak to him as i myself run my own business and know complaints procedures. Mike then raised his voice and refused to take anything on board I had to say. He Said he refused to speak to someone like me and that he was terminating the call. This shocked me as he was down to earth and realed us in to use him as an estate agent quite well. I realised he was just as fake as people had told me he was and he shouted at me and pushed me around on the phone because he was just as much of a bully as his staff where. I dont feel hanging up the phone on a customer is right . Nor is shouting at them. I kept calm throughout the call. Although I felt upset and dis heartened by how unprofessional Harrison and Murray deal with customers. Criticism should be taken on board and dealt with properly. I was told to go to head office but I doubt any complaints would reach head office .
Was this helpful? Yes
By: Me!
Jul 09, 2015
I have heard a lot of things about this company too, it is very sad that people get treated like this when they put their trust in them! It's a shame that Sandra hasn't changed since she worked at Connells! Hope you get everything sorted H Marshall.
By: h marshall
Jul 09, 2015
Have recieved a letter back stating staff have made untrue statements using vocabulary that I have never used in my life. Its clear now this matter will stand unresolved as Harrison and Murrays support manager only supports Harrison and Murray. No apology was made to me .
By: h marshall
Jul 06, 2015
I have asked that this be removed. The area manager is now dealing with the complaint.

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Opening Hours
Address

Harrison Murray
34 Market Place,
Melton Mowbray

LE13 1XD
01664 480580

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 20% 50% £120,000 £240,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 1 1 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“they refused to let me view a property...”

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Jan 30,2019
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By: 'Elaine'
Jan 30,2019
0 people found
this helpful
The same thing happened to me as it did to Jon. I feel so strongly that I shall put a note through the vendors' door about the service that they are not getting. I shall never use these estate agents and I shall spread the ...
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“Refused my request to view a property...”

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Jan 11,2019
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By: 'Jon'
Jan 11,2019
5 people found
this helpful
I telephoned the Melton Mowbray branch of HM to enquire about viewing a property only to be told that unless I agreed for them to build a profile of me and my personal data they would not be able to process the request – surely at ...
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“Very happy with the service we received from Harrison Murray ......”

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Oct 21,2017
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By: 'Pilot'
Oct 21,2017
0 people found
this helpful
Very happy with the service we received from Harrison Murray when we instructed them to sell. They found our buyer by matching our details with buyer's requirements before our property was even advertised. We were under pressure to complete subsequent purchase in a short time ...
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Comment on agent fees
Average fees charged - similar to other agents in the area.
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“I feel i should write about my experience with Harrison ......”

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Nov 19,2016
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By: 'The'
Nov 19,2016
6 people found
this helpful
I feel i should write about my experience with Harrison Murray, 4 years ago i tried to sell my house with them. I had no interest at all with the £115,000 price they valued at, it turned out to be at least £7000 over the odds, i had ...
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Comment on agent fees
I cant comment currently, but previously it was very high
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By: Steve
Jan 11, 2017
View all comments (1)
We had endless problems with this agent. Would not recommend. Physically drained me and my partner. The other agents were alot more professional. Staff attitudes need addressing in this company too! ...

“Totally feel sick and physically drained from how rude they ......”

Share on :
Jun 24,2015
Minithumbdown
Sandra
By: 'h'
Jun 24,2015
6 people found
this helpful
Totally feel sick and physically drained from how rude they are. During the Sale of my flat Sandra argued with me saying I'm biting of my nose to spite my face if I didnt accept the low offer the buyer had offered. At this point ...
read full review
Was this helpful? Yes
By: Me!
Jul 09, 2015
View all comments (3)
I have heard a lot of things about this company too, it is very sad that people get treated like this when they put their trust in them! It's a shame that Sandra hasn't changed since she worked at Connells! Hope you get everything sorted H Marshall. ...
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Complaints Procedure

No procedure available.

Awards won by Harrison Murray, Melton Mowbray LE13 1XD



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