Ranked 9466 out of 9469 Agents
Townends Estate Agents
Townends Estate Agents has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Townends Estate Agents, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
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Reviewed by Unhappy from Chiswick on 31st October 2011
I would not use the agent again
- Branch:
- 1693
- Services:
- Lettings (as a Tenant)
It has taken 4 months to get a new tenant added to the lease of our property. The person we were dealing with started out fine, but in the last few weeks became rude and threatening. Probably because we felt we needed to contact her daily in a vein attempt to finally get things sorted out, given it had dragged on for 3 months already at this point!
She was extremely slow to respond to correspondence and calls, and has taken far too long to do something which in my opinion is the bread and butter of this company - a tenancy agreement! We started the process of getting a new tenant addes to the lease on the 3rd of August, and only today, 31 October, has it been sorted!
Thankfully our case was taken on by someone else, and what this first person was unable to do in 4 months, Candice was able to sort out in half a day.
This is besides the fact that we had an awful experience when we first moved in, with Townends giving us and our Landlord different dates for moving in, among other things. And then threatening to cancel the move if we didn't comply. An obvious tactic to scare us into just complying since they had got themselves into a difficult position. Since we had given notice on our existing place, we had no choice.
Do not use this estate agent, especially if you are a tenant - with the exception of one individual their customer service is the worst I have ever encountered.
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