“Terrible customer service, the staff there is untrained and very ......”
1 Star Review
Oct 14,2011
By:
'Sonia'
Oct 14,2011
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
6
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Terrible customer service, the staff there is untrained and very rude. We have had our property with them for over 18 years and have reduced it twice on their instruction they rarely bring people in and when they do they are very slow in the communications. When we put our house on there was the HIP (home information pack). They had a deal where we only had to pay certain amount and they wwould sell our house.
We recently decided to withdraw the house. Connells came back with a huge bill saying we need to pay the remainder of the HIP fee and the withdrawal fee.
All this money just for wasting our time.
I would never recommend them to anyone and would not want any seller or buyer to go through what we have gone through.
What agent could do to change your mind?
Nothing, i just would not go through them EVER again.
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