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Apr 08,2015
Apr 08,2015
6
people found
this helpful
this helpful
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed.
We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We always end up phoning them.
We regulary contacted the estate agents about the repairs and still in February nothing had been done. The estate agents then said that they would give the landlord until 26th February 2015 to organise and carry out the repairs - as this did not happen and they did not hear from the landlord they sent out there contractor on 20.03.15. He came along with 2 other men and pulled all the floor up (making the flat even more of a state) and took pictures of the floorboards and then measured the floor in the bathroom and hall for new floor boards and the bathroom, hall and spare room for new flooring. They left the flat in a state with more rips in the flooring and mess everywhere. He was then to send a report to the estate agents and they would ok the work and it would get carried out.
We rang the estate agents on Tuesday 24.03.15 as we had heard nothing. They said they had not yet received the report from their contractor (even though he came out to the propert at 10am on 20.03.14). We rang again on Wednesday (25.03.15) and they said they had received the report but their were a few things they needed to clarify - it also transpired that their contractor had not included anything about the state of the floorboards (even though he had took pictures of them and I saw them with my own two eyes) etc. so estate agents said she would ask the contractor about this.
The estate agents then rang on Thursday (26.03.15) and advised that the landlord has now said that he will carry out the repairs himself! As if we hadnt been messed around enough!
Still do date (07.04.15) nothing has been done and we have not heard from the estate agents. The landlord and the estate agents have had plenty of chances and time to sort this. Considering it is coming up to 6 months since we moved in and the landlord was aware of the repairs way before we moved in.
Additional to the repairs inside the property which are still outstanding - the secure entry door at the bottom is unsecure and there have been 3 instances in which there have been people within the close who do not live there, smoking, littering and running up and down the stairs making huge amounts of noise. We have to go through the estate agents for any building maintanence needed and they just passed us the number of the building maintanence who then when we rang said that it is not our place to contact them direct and it should be the estate agents who report and arrange the repairs.
Basically the service we have recieved from both the estate agents and landlord has been appualing and I would not wish this upon anyway as it is stressful enough moving house never mind with the continual lack of service and constant battle with the estate agents/landlord which is now in excess of 5 coming up 6 months!
We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they say they will phone back but never do. We always end up phoning them.
We regulary contacted the estate agents about the repairs and still in February nothing had been done. The estate agents then said that they would give the landlord until 26th February 2015 to organise and carry out the repairs - as this did not happen and they did not hear from the landlord they sent out there contractor on 20.03.15. He came along with 2 other men and pulled all the floor up (making the flat even more of a state) and took pictures of the floorboards and then measured the floor in the bathroom and hall for new floor boards and the bathroom, hall and spare room for new flooring. They left the flat in a state with more rips in the flooring and mess everywhere. He was then to send a report to the estate agents and they would ok the work and it would get carried out.
We rang the estate agents on Tuesday 24.03.15 as we had heard nothing. They said they had not yet received the report from their contractor (even though he came out to the propert at 10am on 20.03.14). We rang again on Wednesday (25.03.15) and they said they had received the report but their were a few things they needed to clarify - it also transpired that their contractor had not included anything about the state of the floorboards (even though he had took pictures of them and I saw them with my own two eyes) etc. so estate agents said she would ask the contractor about this.
The estate agents then rang on Thursday (26.03.15) and advised that the landlord has now said that he will carry out the repairs himself! As if we hadnt been messed around enough!
Still do date (07.04.15) nothing has been done and we have not heard from the estate agents. The landlord and the estate agents have had plenty of chances and time to sort this. Considering it is coming up to 6 months since we moved in and the landlord was aware of the repairs way before we moved in.
Additional to the repairs inside the property which are still outstanding - the secure entry door at the bottom is unsecure and there have been 3 instances in which there have been people within the close who do not live there, smoking, littering and running up and down the stairs making huge amounts of noise. We have to go through the estate agents for any building maintanence needed and they just passed us the number of the building maintanence who then when we rang said that it is not our place to contact them direct and it should be the estate agents who report and arrange the repairs.
Basically the service we have recieved from both the estate agents and landlord has been appualing and I would not wish this upon anyway as it is stressful enough moving house never mind with the continual lack of service and constant battle with the estate agents/landlord which is now in excess of 5 coming up 6 months!
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Sep 13, 2015
No surprise there, they never carried out ANY repairs when I was with them either.
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Opening Hours
Address
Lets by Location
83 Cadzow Street
Hamilton
South Lanarkshire
ML3 6DY
01698 892555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 40% | 0% | £450 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 10 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
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Jul 03,2018
Jul 03,2018
8
people found
this helpful
this helpful
Still waiting for a deposit to be refunded since september 2017, and an outstanding rent payment. I have also now had to pay money to a tenant who has just left my tenancy to cover the deposit he paid to location! Location never logged the deposit ...
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Comment on agent fees
Bad
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May 30, 2019
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(1)
I'm a tenant with location went last week shut up no warning whatsoever no letters landlords money been taken from it shut 7 months disgraceful who do I know contact ?? ...
Jul 02,2018
Jul 02,2018
7
people found
this helpful
this helpful
Check the Sunday Mail from 1st July or the Daily Record website to see what really goes on here. Tip of the iceberg....
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Jun 14,2018
Jun 14,2018
8
people found
this helpful
this helpful
We have two properties with the company. We live in south africa, we have not received any payments from them for 8months! We have emailed and called. They won't give us the tenants details or our keys back. We are getting someone to the property ...
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Comment on agent fees
Bad!
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Jun 10,2018
Jun 10,2018
13
people found
this helpful
this helpful
Not only is it bad enough having to deal with con man Kenny, you have to deal with ** who insists people are not owed thousands! ***
I'm hearing of increasing numbers of landlords, tenants and tradesmen all owed money by this firm and that they are ...
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Comment on agent fees
Shocking
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Yes
May 30,2018
May 30,2018
8
people found
this helpful
this helpful
This "company" should not be allowed to operate any kind of agency. They withhold rents. Do not look after properties, allowing a state of disrepair that costs huge sums to put right. Don't return calls, are never available, make false promises over and over again ...
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Comment on agent fees
Extortionate for the "service" they provide
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May 29,2018
May 29,2018
11
people found
this helpful
this helpful
Please save yourself the heartache and avoid this company at all cost - either as a landlord or a tenant. Kenny Stenhouse owes thousands to landlords, he doesn't lodge the tenants deposits, his staff avoid answering the phone (as they must hear complaints all day ...
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Comment on agent fees
he hasn't just taken the fee - he has taken every penny that my tenant has paid to him
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May 21,2018
May 21,2018
14
people found
this helpful
this helpful
Kenny Stenhouse will assure you your tenants deposits have been lodged......they are not!
Criminal proceedings are being investigated and there's other options to follow outside of property law. **They will always get caught in the end!...
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Comment on agent fees
Shocking
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Dec 24, 2018
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(8)
I can confirm no deposit made my on behalf of my tenant either. Leaving £595.00 to be paid by me on tenants behalf. No help or co-operation from Hamilton office for myself or tennant. Trading standards informed. ...
May 21,2018
May 21,2018
6
people found
this helpful
this helpful
Here's me thinking Kenny at Location was just avoiding me!
I'm shocked by how many people are owed money by him! At least the police are involved now and it's no longer a civil case.
This agency did not lodge my deposit and refuse to ...
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Jun 02, 2018
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(3)
I am owed money too and now as Location will not answer the phone i just bombard The Surface Works at Motherwell with phone calls instead. is there a facebook page for people wishing to pursue this ? ...
May 21,2018
May 21,2018
5
people found
this helpful
this helpful
I have worked with a few letting agents and this is by far the worst. There is no word bad enough in the dictionary to describe this business. Repeatedly, I was told my deposit was safely lodged in a deposit scheme but it never was. ...
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May 15,2018
May 15,2018
6
people found
this helpful
this helpful
Renting my home to Location was the worst decision I have made in a long time. Kenny is in charge of finance and you have to constantly chase money and paperwork. I am ringing the office on a daily basis now and he doesn't have ...
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Comment on agent fees
Attrocious when I am receiving nothing !!
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Jun 02, 2018
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(3)
i have also spoken to the Property Ombudsman and Location are not registered with them as they told me . so a lawyer it is and i am going to tell my tenant not to pay Location at all. id rather be out of pocket through the tenant than location getting another penny off me which i will never see ...
May 10,2018
May 10,2018
5
people found
this helpful
this helpful
THIS IS MY SECOND TIME WRITING ABOUT THESE DISGRACEFUL PEOPLE. THEY HAVE KEPT MY TENANTS RENT FOR 10 MONTHS NOW AND REFUSE TO RESPOND TO EMAILS. I HAVE ASKED THEM FOR EVIDENCE THAT THEY SUBMITTED MY TENANTS DEPOSIT TO SAFE DEPOSIT SCOTLAND, THEY DONT ASWER EMAILS ...
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Comment on agent fees
HIGHEST FEES IN THE BUSINESS, I HAVE PAID THIS GUY 14 per cent to illegally with hold my money!
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May 10,2018
May 10,2018
4
people found
this helpful
this helpful
Never dealt with my heating, a year and the broken window was never fixed and refusing to deal with my deposit even though the landlord has emailed them saying it's fine to pay back in full.
*They have the worst service I've ever received. Told ...
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“Worst letting experience of my life! Most unprofessional agency i've ever dealt with!!...”
Apr 16,2018
Apr 16,2018
6
people found
this helpful
this helpful
Be VERY aware of getting involved with this company in any way. They tell lie after lie about the reasons for late payment of rent, do not respond to e-mails or calls, and develop mild amnesia when asked about why the same issue recurs month ...
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Comment on agent fees
I wouldn't pay them a penny to walk my dog, never mind manage my property
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Apr 17, 2018
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(1)
Hello Bill, we can't seem to find any client this name would relate to. Please can you contact us with your name and property address and we can investigate your issue and reply accordingly. Many thanks- Location. ...
Feb 23,2018
Feb 23,2018
13
people found
this helpful
this helpful
Dreadful service, always late in paying rent over.Impossible to get hold of on the phone, always got excuses for late payment, promise to improve, never does...
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Comment on agent fees
not worth a penny
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Jul 16, 2018
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(2)
Have taken out Simple Procedure claim against Stenhouse for rent owed and non registered deposit sums. Have sent you a facebook request. ...
Sep 03,2017
Sep 03,2017
15
people found
this helpful
this helpful
By far the most incompetent estate agency I've ever had the displeasure of dealing with. Did not protect my deposit for four and a half years, then only done so in January of this year. Failed to provide me with the deposit protection scheme despite ...
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Apr 08,2015
Apr 08,2015
6
people found
this helpful
this helpful
We have had continual problems with this estate agents. We moved in over 6 months ago and there are still outgoing repairs which are yet to be completed.
We contact them regulary to chase up the repairs as we cannot speak to the landlord direct, they ...
read full review
read full review
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Sep 13, 2015
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(1)
No surprise there, they never carried out ANY repairs when I was with them either. ...
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