Beals Independent Letting Agents

Our experience with Beals was terrible. They were meant to be providing a fully managed service but we felt we were doing it all ourselves. Delayed messages were given to us, incorrect info on maintenance problems and no clear contact to resolve these. Things went wrong at the start with an incorrect inventory which we could never get corrected. Errors on our statements, slopy shoulders from the staff as to whos problem it was to resolve. We tried to get rid of them after 6 months but discovered their huge exit charges with a sitting tenant. Eventually we managed to get rid of them when the tenant left (who was also fed up with them). Formal complaint to a partner at the company just resulted in excusses. They did not send us inspection reports without asking and the ones we got we think were made up months after the event. The list goes on and on. In the space of 1 year I have a spread sheet of issues, phone calls and emails that is over 150 lines long. We are glad to be rid of them.