“Incompetent is an understatement. From the time we first went ......”
1 Star Review
Jan 15,2015
By:
'Kate'
Jan 15,2015
Branch: Hove, 20 Church Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: BN3
Branch: Hove, 20 Church Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: BN3
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people found
this helpful
Incompetent is an understatement. From the time we first went with them we've had nothing but problems. When we first moved in we were mislead about fees and now that we have moved out they are not returning any of my calls or emails regarding the return of my deposit. It's been a month since I moved out and feel that the house was left in an excellent condition. Since then we have heard nothing and every time I call their office all I get are excuses, such as 'oh I've been on holiday for 2 weeks' or 'we haven't managed to talk to your landlord yet'. Surely they have the power to act in 'the tenants' favour and help then recover their deposit. This government deposit scheme was supposed to safeguard us against this but it feels like their is a giant loophole, as the landlord is allowed to have as long as he likes to decide whether or not to charge us anything or to agree to releasing the deposit back to the tenants. How is this fair?
What agent could do to change your mind?
Respond to phone calls and emails. Actually keep the tenant informed.
Attached Filesnbsp;
Comment on agent fees
Over charged for a very poor service and missed advised when agreed to the letting.
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