Express Estate Agency
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Reviewed by Misled Seller
22nd August 2011
I would not use the agent again
- Peter House Oxford Street,
- Sales (Prospective customer)
- No postcode selected.
I am currently on the market with this company and now experiencing problems with them. Our property had been valued previous to contacting them but not on the market. We were looking for a quick sale obviously at a fair price but willing to take a drop in exchange for the quick sale. We talked through and showed the valuation which we had and they agreed was accurate and achievable but in order to get most interest advertise the property considerably lower to attract most potential viewers (as this they stated was their tried and tested method.) The problem we now have is we explained to them the lowest price we could afford to sell our property for (£12,000 lower than the valuation report) but the offers we are receiving are around the price they have it advertised (£25,000 lower than the valuation report) viewers are expressing things like - 'Wow we thought there was some thing major wrong with it being marketed so cheap' etc but they are obviously only able to place offers in the region they can afford i.e. savings or mortgaged offered. These offers are not hitting out minimum and yet Express are advising us to take each one as our property has been over valued. Yet they agreed with the valuation!!! Also with the useful tool of the Internet I have been able to track my area and see properties both marketed and selling for the prices we were looking to achieve. I believe this firm to be mainly interested in hitting sales targets and not achieving what is best for the people using the service as even purchasers are being misled by the low marketing price. I would love to be able to sell my property so cheap and give someone a real bargain and foot on the property ladder unfortunately unable to do so. I feel so let down by this company and stuck with them for a 12-week sole agency term before I can do anything about it. I would not recommend them at all; they state high street estate agents over value property in order to get your custom, well guess what so do they as they sat in our house and agreed it was all achievable and within days!!!
What could Express Estate Agency do to change your mind?
“Stuck by the things said, or if they strongly believed house over valued said so there and then not write it on paperwork for office staff to then relay back over the phone weeks later. Exeptionally misleading.”
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