“This was my first time as a landlord, so I ......”
5 Star Review
Mar 02,2018
By:
'J.B.'
Mar 02,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LL22
Lettings (as a Landlord)
Postcode: LL22
0
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This was my first time as a landlord, so I was looking for guidance with all aspects of letting a property.
The office looked inviting and I found the staff very helpful, arrangements were made to view the property and guidance given as to what ...
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Comment on agent fees
Enough.
0
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“Toby got us in to our home ASAP just before ......”
5 Star Review
Jan 10,2018
By:
'Anthonio'
Jan 10,2018
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: Yes
Postcode: LL22
Lettings (as a Tenant)
Rent PCM: £525
Postcode: LL22
0
people found
this helpful
Toby got us in to our home ASAP just before Christmas. Quality estate agent along with Dan. Couldn't have asked for more....
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Comment on agent fees
Good
0
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Yes
“Thanks to Ellie I have found my perfect home she ......”
5 Star Review
Oct 28,2017
By:
'Aaron'
Oct 28,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LL28
Lettings (as a Landlord)
Postcode: LL28
0
people found
this helpful
Thanks to Ellie I have found my perfect home she was a great help to Me. I am pleased with the whole package from.the service to the home it's self highly recommended....
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Comment on agent fees
Good
0
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“We where on the market with another agent for just ......”
5 Star Review
Oct 09,2017
By:
'Sophie'
Oct 09,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: LL22
Sales (as a Vendor)
Postcode: LL22
2
people found
this helpful
We where on the market with another agent for just over 6 months with only 4 viewings. We had a leaflet through our door and decided to have a valuation in case it was the price putting people off. When the manager arrived her knowledge of the ...
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Comment on agent fees
They where £500 extra than my previous agent but they where worth every penny and more!!
2
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“Had my property valued for rental, when I called to ......”
5 Star Review
Oct 07,2017
By:
'S'
Oct 07,2017
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: Yes
Postcode: LL22
Lettings (as a Landlord)
Rent PCM: £550
Postcode: LL22
3
people found
this helpful
Had my property valued for rental, when I called to book in I was very nervous but the young man I spoke me and completely put me at ease and even called me about an hour later with three potential tenants!! The manager turned up 10 ...
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Comment on agent fees
Really fair fee's we where quoted slightly cheaper fee's by some agents but the level of service we had and the quality of the marketing is miles better than what any other agent showed us!!!
3
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“Terrible.It was a real un-necessary 'fight' for the return ......”
1 Star Review
May 12,2017
By:
'TLord22'
May 12,2017
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: LL28
Lettings (as a Tenant)
Rent PCM: £750
Postcode: LL28
2
people found
this helpful
Terrible.
It was a real un-necessary 'fight' for the return of the deposit, with delay after delay and even attempts to try and blame us for a broken sink, which had been there before we moved in and never noticed by any 'inspection' undertaken. Fortunately ...
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Comment on agent fees
It was a real 'fight' for the return of the deposit, with delay after delay and even attempts to try and blame us for a broken sink, which had been there before we moved in and never noticed by any 'inspection' undertaken. Fortunately we took photographs on move in to produce as evidence that it was like that beforehand but never got an apology for being accused of causing damage.
I asked a number of times for my grievances to be escalated as a complaint and for their procedures and was just ignored.
Tenants beware and landlords also, as I question whether there are duplicate fees charged to both for this 'check out' arrangement when leaving the property.
I just don't see how procedurally or morally correct it is for an arm of the same company to be the keeper of your deposit and be able to deduct £120 prior to the returning your deposit thus removing the discretion you as a consumer have for withholding money for an unsatisfactory and substandard service.
It was extremely stressful and completely underhanded treatment and would never recommend or go back to this letting agent.
2
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“Booked a viewing with Lewis Armstrong only to be stood ......”
1 Star Review
Jan 16,2017
By:
'Caroline'
Jan 16,2017
Services: Sales (Prospective customer)
Sold price: £210
Would you recommend?: No
Postcode: M1
Sales (Prospective customer)
Sold price: £210
Postcode: M1
0
people found
this helpful
Booked a viewing with Lewis Armstrong only to be stood in the cold for half an hour! Rang the office and phone was put down on me, rang back no answer.
Finally got through to be told no one was available to view this house ...
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Comment on agent fees
Unprofessional and disorganised
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“Firstly I must state that myself and my partner are ......”
5 Star Review
Nov 26,2016
By:
'C&M16'
Nov 26,2016
Services: They arranged our mortgage
Sold price: £92000
Would you recommend?: Yes
Postcode: LL16
They arranged our mortgage
Sold price: £92000
Postcode: LL16
1
people found
this helpful
Firstly I must state that myself and my partner are only rating our Incredible Mortgage advisor.
Lorraine was incredible! From our first meeting right through to picking up our very first house keys. She worked very efficiently and professionally and we both can't thank her ...
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Comment on agent fees
Good for the work needed in our case.
1
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“Absolutely brilliant service from start to finish ... we first saw ......”
5 Star Review
Nov 04,2016
By:
'Sarah'
Nov 04,2016
Services: Sales (as a Buyer)
Sold price: £180000
Would you recommend?: Yes
Postcode: LL22
Sales (as a Buyer)
Sold price: £180000
Postcode: LL22
1
people found
this helpful
Absolutely brilliant service from start to finish ... we first saw Lorraine and she found the best mortgage possible for us and it was a pleasant surprise! Dan then arranged and showed us lots of properties and he was great ... arranging viewings was never too much ...
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Comment on agent fees
Good
1
people found
this helpful
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Yes
“Excellent customer service and very knowledgeable. Made the buying process ......”
1 Star Review
Oct 28,2016
By:
'J'
Oct 28,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode:
Sales (as a Buyer)
Postcode:
0
people found
this helpful
Excellent customer service and very knowledgeable. Made the buying process very straightforward. We will definitely recommend to friends and family....
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“Excellent, friendly and very informative! My wife and I expected ......”
5 Star Review
Oct 27,2016
By:
'Jase'
Oct 27,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: LL22
Sales (as a Buyer)
Postcode: LL22
1
people found
this helpful
Excellent, friendly and very informative!
My wife and I expected buying our first house would be very daunting. But we found it to be quite the opposite!...
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1
people found
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“We secured our mortgage with the help of Lorraine who ......”
5 Star Review
Oct 12,2016
By:
'Colin'
Oct 12,2016
Services: They arranged our mortgage
Sold price: £84000
Would you recommend?: Yes
Postcode: LL18
They arranged our mortgage
Sold price: £84000
Postcode: LL18
1
people found
this helpful
We secured our mortgage with the help of Lorraine who proved to be an absolute star. She worked tirelessly (and with a superb sense of humour -needed in our case!) to get us the best deal for our circumstances. thouroughly recomended with no reservations!...
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1
people found
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“Lorraine worked relentlessly on our behalf in finding us the ......”
5 Star Review
Oct 12,2016
By:
'Jtdavies'
Oct 12,2016
Services: They arranged our mortgage
Sold price: £127500
Would you recommend?: Yes
Postcode: LL31
They arranged our mortgage
Sold price: £127500
Postcode: LL31
1
people found
this helpful
Lorraine worked relentlessly on our behalf in finding us the best mortgage as well as our first home. With all of the hiccups that can come with the home buying process, Lorraine was always keeping on top of the situation to ensure timeliness. We could ...
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Comment on agent fees
Reasonable agent fees
1
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Yes
“Kris and his team were professional at all times, and ......”
5 Star Review
Oct 10,2016
By:
'Pete'
Oct 10,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: LL22
Sales (as a Buyer)
Postcode: LL22
1
people found
this helpful
Kris and his team were professional at all times, and made the buying process as stress free as possible, always there to help. We would highly recommend using them, whether you're buying or selling. A big thank you to everyone for all your help and ...
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1
people found
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“I wiuld recommend Reeds Rains Abergele for buying or selling ......”
5 Star Review
Oct 10,2016
By:
'Yvonne'
Oct 10,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: LL22
Sales (as a Vendor)
Postcode: LL22
1
people found
this helpful
I wiuld recommend Reeds Rains Abergele for buying or selling
The whole team are helpful and communicate with each other
Well done Kris great team...
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1
people found
this helpful
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Yes
“As a first time buyer I was unsure on the ......”
5 Star Review
Oct 07,2016
By:
'Steffi'
Oct 07,2016
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: LL16
They arranged our mortgage
Postcode: LL16
1
people found
this helpful
As a first time buyer I was unsure on the entire process of getting on the property ladder and how to go about getting a mortgage. Lorraine made it all seem so easy. From the word go the communication was fantastic and she really went ...
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1
people found
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“My partner and I approached Reeds Rains with the hope ......”
5 Star Review
Oct 07,2016
By:
'Ashley'
Oct 07,2016
Services: They arranged our mortgage
Sold price: £110000
Would you recommend?: Yes
Postcode: LL18
They arranged our mortgage
Sold price: £110000
Postcode: LL18
1
people found
this helpful
My partner and I approached Reeds Rains with the hope of speaking to someone regarding mortgage deals.
We spoke to Sian who was extremely helpful and recommended a 100% mortgage, she gave us the information we needed and then arranged a meeting for us with Lorraine.
...
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Comment on agent fees
Good
1
people found
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Yes
“Without Lorraines help I would not have been able to ......”
5 Star Review
Oct 07,2016
By:
'Caz'
Oct 07,2016
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: LL29
They arranged our mortgage
Postcode: LL29
1
people found
this helpful
Without Lorraines help I would not have been able to get my mortgage, as it was different circumstances with my NHS pension being the deposit....
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Comment on agent fees
Reasonable under my circumstances
1
people found
this helpful
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Yes
“Absolutely brilliant people to go to for your mortgage and ......”
5 Star Review
Oct 07,2016
By:
'Karl'
Oct 07,2016
Services: They arranged our mortgage
Sold price: £200000
Would you recommend?: Yes
Postcode: LL22
They arranged our mortgage
Sold price: £200000
Postcode: LL22
1
people found
this helpful
Absolutely brilliant people to go to for your mortgage and buying/selling needs. Five star service from Lorraine and Dan and always so welcoming and friendly. Lorraine went way beyond the norm to help us and made the mortgage journey easy. Dan is a gentleman ...
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Comment on agent fees
Excellent.
1
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“We wouldn't like to thank all the staff at the ......”
5 Star Review
Oct 06,2016
By:
'Melissa'
Oct 06,2016
Services: They arranged our mortgage
Sold price: £235000
Would you recommend?: Yes
Postcode: LL31
They arranged our mortgage
Sold price: £235000
Postcode: LL31
1
people found
this helpful
We wouldn't like to thank all the staff at the Abergele branch. Everyone we dealt with were more than helpful on many occasions from helping us find a property, to the mortgage application and insurances. Lorraine Kenny was out mortgage advisor who's service was exceptional ...
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Comment on agent fees
Well worth the fee as mortgage was sorted in a few days and got to view the whole market as opposed to one lender at our local bank.
1
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“Excellent customer service, friendly and approachable, great knowledge.....a pleasure ......”
5 Star Review
Oct 04,2016
By:
'James'
Oct 04,2016
Services: Buying agent
Would you recommend?: Yes
Postcode: LL22
Buying agent
Postcode: LL22
1
people found
this helpful
Excellent customer service, friendly and approachable, great knowledge.....a pleasure to deal with!!
Very informative and assisted us in looking for our future home, very helpful....
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Comment on agent fees
Expensive
1
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“Dan and all the staff in the Abergele branch have ......”
5 Star Review
Oct 04,2016
By:
'Ryan'
Oct 04,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: LL22
Sales (as a Vendor)
Postcode: LL22
1
people found
this helpful
Dan and all the staff in the Abergele branch have been brilliant with selling my house and have kept me up to date with what's happening throughout I would definitely use this branch in the future...
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Comment on agent fees
Good
1
people found
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“This agent, alongside others in the area, seem to want ......”
2 Star Review
Jun 21,2015
By:
'ijaw'
Jun 21,2015
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: LL29
Lettings (Prospective customer)
Postcode: LL29
1
people found
this helpful
This agent, alongside others in the area, seem to want to charge excessive fees in exchange for a poor service to prospective tenants. In our case we had expressed interest in a property but whilst moving through a series of negotiations another tenant was found. ...
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What agent could do to change your mind?
Learn the art of communication. Its really very very simple.
Attached Filesnbsp;
Comment on agent fees
This agent charges more than several agents in the area but is not the highest in terms of fees. Basically, ALL Estate Agents charge too much for referencing of tenants.
1
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“I have had only brief involvement with Mike and colleagues ......”
5 Star Review
Dec 19,2014
By:
'Julie'
Dec 19,2014
Services: Lettings (as a Landlord)
Rent PCM: £620
Would you recommend?: Yes
Postcode: LL22
Lettings (as a Landlord)
Rent PCM: £620
Postcode: LL22
1
people found
this helpful
I have had only brief involvement with Mike and colleagues at Reeds and Rains and my experience has of the team being efficient; focused and responsive. Good professional service warrants comment as a service less than that offered by Reeds and Rains had previously been ...
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1
people found
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“DO NOT GO NEAR THIS AGENT. THEY ARE BY FAR ......”
1 Star Review
Jul 10,2014
By:
'julia'
Jul 10,2014
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: No
Postcode: LL22
Lettings (as a Landlord)
Rent PCM: £550
Postcode: LL22
5
people found
this helpful
DO NOT GO NEAR THIS AGENT. THEY ARE BY FAR THE WORST AGENT I HAVE EVER COME ACROSS. AS THE LANDLADY THEY RECEIVED 6 MONTHS RENT FROM MY TENANT IN ADVANCE AND THEN REFUSED TO PAY ME OTHER THAN IN MONTHLY BATCHES. IN ADDITION, DESPITE LEAVING ...
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5
people found
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