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Foxtons
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Reviewed by mobl on 12th August 2008
I would not use the agent again
- Services:
- Lettings (as a Tenant)
We rented a flat for 1 year which was managed by Foxtons. We would never recommend this agency again.
It is a mess internally, they couldn't find our documents which proved our payment of additional fees, until I went by myself and spoke to a different guy instead of the lady managing the flat. Suddenly everything was in the system! What a surprise....!
Then the flat was promised to be cleaned and bathroom painted before we move in - nothing happened at all! Dirty, dusty, disgusting. After several phone calls somebody came for painting after 3(!) weeks when we moved in! It was done fast and inaccurate. Things that we said were broken (fallling apart window frames, leaking roofs) were always put in the report, but then ignored.
When we moved out, additional charges were taken from our deposit. For example "proffessional cleaning fee" which we did not want, because we had our own cleaner. Especially when we had a choice before to take a cleaner from them or arrange it by ourselves. We thought, it would be less expensive if we arrange one by ourselves..... stupid thinking, because they charge you anyway,even if the flat is clean.
The tone of a lady in Chiswick is very aggressive, patronizing and unfriendly. She was almost SHOUTING at us, as if we were stupid, when she could not find the documents of our payment. Well, it is no wonder that we are then aggressive as well. Besides, to get ANY informations why we have to pay, for what, a normal inventory and other usual things you get for example at "Keatons" you definitely don't get at Foxtons.
In my view, they are far far away from beeing professionals.
 weeks when we moved in! It was done fast and inaccurate. Things that we said were broken (fallling apart window frames, leaking roofs) were always put in the report, but then ignored.
When we moved out, additional charges were taken from our deposit. For example "Share on your Facebook Wall"){kind=logo}
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Comments
dlfunky, 8th November 2008
has anyone had experience with foxtons where they WERENT managing the property? what were the landlord likes and in detail exactly what money do they want for example do yoy have to pay for an inventory?
Coctailbabe, 18th June 2009
I have rented a non managed property from Foxtons for 2years and I was delighted at the service I have received. I was kept informed every step of the way and I even went back to them for my next property!