“I was interested in viewing a flat, so arranged with ......”
1 Star Review
Jul 27,2011
By:
'Hollie'
Jul 27,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
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I was interested in viewing a flat, so arranged with Kelly to go there. She lazily got out her car and walked over to the door, gave the key a wiggle and stated it didnt work but I should feel free to look in the windows. The first phone call I had with her she said there were two flats in the building, one for £600 and one for £625. I asked to view the cheaper of the two and she also mentioned it had a bigger bedroom. When we finally got shown there no no mention of the cheaper flat being available and she also lied and said the more expensive one had a bigger bedroom. I was dubious but it was a really nice flat. We awaited our property risk assessment and called her regularly for updates. A lot of the time she said, I will find out and call you straight back. She never once called back. A week later, when my tenancy somewhere else was up I asked if the move in date was still on. She said yes but my property risk assessment hadnt come back. I asked why and we waited a few more days before saying my reference had not sent my info in. Which they had. Twice. Because I was there when they sent it. The communications between them was horrendous and we ended up having to speak to them directly. When moving date came, we were unable to move in and then we were having furniture delivered a couple of days later, which we couldnt cancel. She insisted it would be fine to move in with the furniture on this date. Then it was just the furniture. Then we could move in too.
When we finally moved in, she said the maintenance would be completed a few days after, as well as a washing machine and fridge being delivered. Spoke to the landlord and he had no idea we wanted them so have to wait another week!!!
The maintenance isnt even being done, because it was not mentioned before and it is likely we will have to pay damages when we leave because nothing appears to have been recorded that the previous tenants left.
Also, our contract began two days before we were allowed to move in and now we have to leave two days early(which we have to pay for) because they couldnt be bothered to update it but I didnt have a choice or Id be homeless.
In summary. AN ABSOLUTE SHAMBOLIC MESS. Thanks Kelly, most appreciated!
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