As a Branch Lettings Manager it is important for us to review any complaints to better enable us to improve on our mistakes so we meet and exceed our customers expectations. I am sorry that our service levels on this occasion was not to your satisfaction. When a Client telephones to book a viewing on one of our properties, we register your details and inform you of the name of the member of staff who you will be meeting once an appointment is confirmed. We then inform you we will try and arrange an appointment for the time and date you have requested. Once this has been agreed we tell you that a text will be sent to your phone confirming the full address, time and date of your appointment. We do reiterate that you should not attend the property unless you receive this text. I apologise if this was not communicated successfully to you.
By looking up the property google map and then attending without a text confirming the appointment this is the reason no member of staff would have been in attendance.
I have reviewed our email communications and cannot find an email relating to a viewing at this time. I would be grateful if you could email me directly your concerns so I am able to give a more accurate response to any specific issues. my email is [email protected]
I look forward to hearing from you and once again apologise for an inconvienance caused.