We the former tenants of aforesaid house are disappointed to read your reply and are confused at parts of your statements that seem entirely aimed towards trying to disclaim statements that are entirely true.

We notice you have entirely ignored the parts of health-hazardous mould on the walls which Tiger agreed to fix PRIOR to use moving in and besides painting over the wall twice - was left entirely in the same state it was before. Further that you tried to charge us for multiple things e.g. broken windows that existed in the property before we moved in.

Agency fees - Sure you charge 75 quid, what you failed to mention was you wanted 75 quid from each of us, totalling 375 for what you claim to be for works producing paperwork for contracts & guarantors. So for this extent of fees - you handed us Tiger's standard contract + guarantor which you give to all clients in the exact same format besides filling in how much per week each tenant paying. Luckily we negotiated this down.

With regards to the chairs - it should be noted (a) while the house was supposed to be fully furnished - we had to negotiate for chairs for our kitchen which were left unprovided for (amongst other things negotiated for) (b) these chairs provided were of laughable quality (even IKEA ones would last longer) - but we concede that upon complaint (and after a length of time and all the chairs breaking) that you replaced them with decent quality chairs that we had no complaints about. Unfortunately, we must put you to proof if you say you provide all the same chairs to all your properties, we still have pictures of the chairs and how the chair legs would easily snap off after normal use.
With regards to our deposit return - we are confused at your claims of contacting us "promptly" - contract ended officially end-June whilst most of us had moved out before the middle of June with one tenant remaining (who then entered into a weekly contract with you - entirely separate from our joint tenancy). In any case - the remaining tenant moved out before the middle of July. Tiger's FIRST email in regards to returning our deposit (and claiming damages) AFTER repeated email messages from us was on August the 5th - please prove otherwise.

Of course we disputed the charges, you had tried to charge us for things that were entirely laughable. The fact that after pointing out various charges were exorbitant and others that should never have been charged in the first place - 650 quid was entirely ridiculous.

Upon dispute of the quantum and extent of damages - we entered into a laughable process where we disputed items and sometimes replies from Tiger would take weeks on end. To that end - we were able to resolve the dispute but only after protracted delays, of which the delays came primarily from Tiger in not responding even after repeated reminders. Even AFTER the dispute was settled and terms were agreed - it took a full month to transfer the deposits.

In regards to "disputing costs that the bank would charge" - I would assume as a property agency dealing in tenancy agreements all the time you would have some rudimentary understanding of contract law. If your manager claims fees to send money "outside of the UK" (which was entirely necessary since 4 out of 5 of us were not UK citizens - and as evidenced above you had dragged the deposit return unnecessarily long) would cost "25 quid" - which is then agreed to, to then later turn around and say it would now cost 40 quid is entirely unsatisfactory.

I am confused with your statements regarding the "finders fee" - you neglect to mention we had referred friends to move into the property halfway through the contract and many months before everything became apparent (especially this joke of a deposit return and the hassle involved). You further neglect to mention that despite us informing you months in advance of this referral - we encountered issues even claiming the aforesaid "finders fee". Had we known about all the issues in advance - we surely would not have referred people to the property.

Perhaps I will temper all this criticism at the end with this - There are many property agents in Manchester who are far worse than Tiger. Renters (especially student renters) should go in with eyes wide open having researched fully and never accepting fees/charges without negotiating.

Would I recommend Tiger? Not after the joke of a deposit return process and all the fees they tried to put on us. Are they honest? About as honest as most other ppty agents (not saying much). Did they fulfill their responsibilities as a property agency? Failures in some aspects, passable in others.

We at Tiger are disappointed to read your review of us and actually dispute the slanderous allegations that we “rip people off”. We charge agency fees at a reasonable rate of £75.00 plus VAT (as most agents do) this is to reserve the property for you, covers all works involved in producing paperwork for contracts and guarantors which in all cases are to protect yourselves (should one of your housemates be unable to pay rent and you have signed a joint tenancy then the costs of that rent would fall payable by yourselves -should we not have applied for guarantors) also signing a contract protects both yourselves and your landlords rights.

From your comments made we have come to conclusion of which property you are referring to, and as such shall reply accordingly. Your agency was reduced as a goodwill gesture to yourselves at the time so you claiming that we would take advantage of inexperienced students again is slanderous.

With regards to the chairs provided to you, these were purchased from a reputable company in Didsbury and we provide the same chairs for all our rented properties and at no point have had any complaints with regards to them not holding the weight of a human or being left in the state that they were left in when you vacated the property, so unfortunately we can only presume that they were mistreated by you during your tenancy.

With regards to your deposit return, we contacted yourselves promptly after the end of your tenancy with deductions for damages caused, giving you an option to either agree with the deductions or should you wish to dispute the deductions , you chose to dispute the deductions (which was your right to do so) and as such this slowed the process of getting back your deposits whilst we looked into this for you. Our Manager here also contacted yourselves to come to a mutual agreement in order to get your deposits back to you quicker (you always had the right to apply to the deposit scheme stating your dispute and this would have then gone into arbitration and as such would take you even longer in getting your deposits returned). We spent a lot of time trying to make both parties happy. You then wanted your deposits sending abroad (outside Europe) you then disputed the costs that the bank would charge (please note this was a charge that the bank was charging not Tiger) and this again slowed your deposit down by a further 3 days.

I am confused as to your comments with regards to warning people to rent from Tiger as you yourselves recommended friends to move into the property after you had left and again as a goodwill gesture received a finders fee of the sum of £100.00 (which you equally split between you and gratefully accepted) which I think you have omitted to comment in your review on Tiger. I am confused as to why you would recommend your friends to rent the property if the service from Tiger was so disgraceful.

To finish, you accepted deductions made, your deposits have been returned and we wish you every success in the future.