0% lettings valuation accuracy
33% lettings fee satisfaction
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2024
allAgents People Awards
Sep 12,2014
Sep 12,2014
4
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this helpful
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* July 28th contacted bridgfords to confirm dates and notice-giving procedure, was told that end of tenancy was just less than 2 months away (26th Sept) and notice should be given by email before the 26th of August
* Sent email 22nd August to give notice (to Mary Biggins, agent and contact point until now)
* Called on 26th August to confirm receipt and was told that my tenancy is 12 month renewable and that I wouldn't be able to leave until March 2015 (another 6 months) and that this was final and non-negotiable. Told that Mary Biggins' email is not monitored and she is away on holiday, has been for weeks and will not be back for more weeks, so notice was not recieved in time anyway.
* Discussions ensue, references to contracts etc. Finally it is discovered that I am on a 1 month rolling contract following the initial 1 year contract (as I orignally stated) and so can give 1 months notice. (This included long arguments with Mary Biggins' stand-in from another branch about contracts, whether emails were sent and my personal integrity - i.e. I was accused of lying and not understanding/reading contracts several times until my version of events was confirmed as fact)
* Was called on 10th Sept to arrange a valuation visit. Arranged for most convenient time - Wednesday 17th Sept.
* Received Text message morning of 11th Sept saying that they will be using their keys to access the property on Friday 12th for a viewing - no call, no notice, no discussion. This will clash with a skip being delivered and a professional cleaning team in the house. Very inconvenient.
* I call the Middlesbrough branch to discuss, Holly Tucker answers.
* I ask why I was not called to discuss this and if it possible to reorganise to a more convenient time and was refused.
* Holly then begins her tirade, not let me speak for several minutes. Eventually, after being "talked at" with increasing volume and repeating topic (how I have no right to ask that a viewing be moved since they need only give 24 hrs notice to use their keys) I got frustrated and asked her to shut up and let me get a word in.
* Holly is now incapable of discussing anything with me and instead she goes on ad infinitum about how she's "not there to be told to shut up" and continuing to not let me speak.
* Unable to deal with Holly, I contact the Countrywide call centre and was told I would be emailed the details I need to place a complaint. (writing this 9 hours later, still no email received )
* I call Bridgfords Middlesbrough again to confirm Holly's last name and was talked at for a further 5 minutes, this time her topic being how she is "not there to be told to shut up". She still won't listen, won't stop speaking to take a reply and even when she takes a breath and leaves a small gap she won't answer questions except by changing the subject back to how she is upset at being told to shut up. She may as well be a recording on a loop at this point.
Prior to this incident, Bridgfords have been very slow in repairing things properly around the house - a leak in the bathroom reported over 1 year ago with 2 attempted fixes is still leaking, rendering the (only) shower unusable. The ceiling below the leak has been sagging for over a year also with no repair. One of the two toilets uses a macerator and has never worked properly since moving in - a repair is said to be "impossible" even though the downstairs toilet is listed on the property advertisement as a feature.
Overall, Holly Tucker has an unhelpful, accusatory and belligerent attitude, not hesitating to jump to the conclusion that the customer is lying without first checking facts and does not offer an apology once proven to be the cause and perpetuator of the problem. Comfortable raising her voice to a customer, dominating the conversation, talking over the customer whenever they try to speak then getting angry when asked to listen.
* Sent email 22nd August to give notice (to Mary Biggins, agent and contact point until now)
* Called on 26th August to confirm receipt and was told that my tenancy is 12 month renewable and that I wouldn't be able to leave until March 2015 (another 6 months) and that this was final and non-negotiable. Told that Mary Biggins' email is not monitored and she is away on holiday, has been for weeks and will not be back for more weeks, so notice was not recieved in time anyway.
* Discussions ensue, references to contracts etc. Finally it is discovered that I am on a 1 month rolling contract following the initial 1 year contract (as I orignally stated) and so can give 1 months notice. (This included long arguments with Mary Biggins' stand-in from another branch about contracts, whether emails were sent and my personal integrity - i.e. I was accused of lying and not understanding/reading contracts several times until my version of events was confirmed as fact)
* Was called on 10th Sept to arrange a valuation visit. Arranged for most convenient time - Wednesday 17th Sept.
* Received Text message morning of 11th Sept saying that they will be using their keys to access the property on Friday 12th for a viewing - no call, no notice, no discussion. This will clash with a skip being delivered and a professional cleaning team in the house. Very inconvenient.
* I call the Middlesbrough branch to discuss, Holly Tucker answers.
* I ask why I was not called to discuss this and if it possible to reorganise to a more convenient time and was refused.
* Holly then begins her tirade, not let me speak for several minutes. Eventually, after being "talked at" with increasing volume and repeating topic (how I have no right to ask that a viewing be moved since they need only give 24 hrs notice to use their keys) I got frustrated and asked her to shut up and let me get a word in.
* Holly is now incapable of discussing anything with me and instead she goes on ad infinitum about how she's "not there to be told to shut up" and continuing to not let me speak.
* Unable to deal with Holly, I contact the Countrywide call centre and was told I would be emailed the details I need to place a complaint. (writing this 9 hours later, still no email received )
* I call Bridgfords Middlesbrough again to confirm Holly's last name and was talked at for a further 5 minutes, this time her topic being how she is "not there to be told to shut up". She still won't listen, won't stop speaking to take a reply and even when she takes a breath and leaves a small gap she won't answer questions except by changing the subject back to how she is upset at being told to shut up. She may as well be a recording on a loop at this point.
Prior to this incident, Bridgfords have been very slow in repairing things properly around the house - a leak in the bathroom reported over 1 year ago with 2 attempted fixes is still leaking, rendering the (only) shower unusable. The ceiling below the leak has been sagging for over a year also with no repair. One of the two toilets uses a macerator and has never worked properly since moving in - a repair is said to be "impossible" even though the downstairs toilet is listed on the property advertisement as a feature.
Overall, Holly Tucker has an unhelpful, accusatory and belligerent attitude, not hesitating to jump to the conclusion that the customer is lying without first checking facts and does not offer an apology once proven to be the cause and perpetuator of the problem. Comfortable raising her voice to a customer, dominating the conversation, talking over the customer whenever they try to speak then getting angry when asked to listen.
What agent could do to change your mind?
If the staff and branch manager were less belligerent, less accusatory, more helpful and actually solved problems that are their responsiblity rather than blame the tenant for them then we would have had no problems.Attached Filesnbsp;
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Nov 16, 2021
As a landlord who may use Bridgfords in the future, I am saddened to hear this and will no doubt steer clear of them due to the treatment of tenants.
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Latest Reviews
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reviewed by 'Julie'
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reviewed by 'simply'
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reviewed by 'EthioMids'
28th Sep 2013
reviewed by 'Nooji'
Opening Hours
Address
Bridgfords
114 linthorpe Road
Middlesbrough,Middlesbrough
Durham
TS1 2JR
01642843013
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £525 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 1 | 0 | 0 | 2 |
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- Block Management
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Oct 24,2020
Oct 24,2020
0
people found
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Fake positive review by that Julie with all other reviews one star fir this godawful firm call themselves Estate agents more like money grubbing harassing bullies who seem to think that If they repeat themselves enough times that tenants etc might believe them otherwise they ...
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Apr 23,2019
Apr 23,2019
1
people found
this helpful
this helpful
I was looking for a property to purchase for my parents in the TS5 area. I contacted Bridgfords and asked to be put on their mailing list. Anna contacted me about a property which I viewed and put an offer on which was not accepted. ...
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Aug 06,2018
Aug 06,2018
0
people found
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poor communication, makes assumptions and acts on their own ideas rather than what should be done. poor resolution to issues, usually fail to call back. just awful. i would have given 0 stars if that was an option...
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Jan 28,2015
Jan 28,2015
3
people found
this helpful
this helpful
Fees are disgraceful. Example: You just have to pay £30 to get a letter of reference from them. STAY AWAY from them. They just want a reason to rip you off!...
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Sep 12,2014
Sep 12,2014
4
people found
this helpful
this helpful
* July 28th contacted bridgfords to confirm dates and notice-giving procedure, was told that end of tenancy was just less than 2 months away (26th Sept) and notice should be given by email before the 26th of August
* Sent email 22nd August to give notice (to Mary ...
read full review
read full review
What agent could do to change your mind?
If the staff and branch manager were less belligerent, less accusatory, more helpful and actually solved problems that are their responsiblity rather than blame the tenant for them then we would have had no problems.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 16, 2021
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(1)
As a landlord who may use Bridgfords in the future, I am saddened to hear this and will no doubt steer clear of them due to the treatment of tenants. ...
Sep 28,2013
Sep 28,2013
7
people found
this helpful
this helpful
This morning i received another letter that im fined 30 pounds and that the landlord has been notified about the delay in paying rent.
In all honesty i don't think its right that i get fined especially that i have been e mailing bridgford to give ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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