JP & Brimelow
Withington Lettings, Manchester, M20
3.4/5, 14 reviews
64% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction



Property Features


“JP & Brimelow are unprofessional, incompetent, and show a callous disregard ......”

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Aug 27,2014
Minithumbdown
By: 'Oscar'
Aug 27,2014
1 people found
this helpful
JP & Brimelow are unprofessional, incompetent, and show a callous disregard for the welfare of their customers. Here is the brief summary of experience thus-far, after only one month of being a tenant at a property managed by them:

1. The house was advertised as fully furnished, but when we arrived the house was empty and devoid of furniture except for one double bed and some wardrobes in the master bedroom, and a stool in the kitchen.

2. When asked to replace the furniture we had been promised, they decided to provide the absolute bare minimum: one sofa, a dining table and 4 chairs and a single bed, despite the fact the fact online advert explicitly stated the property came with 2 double beds.

3. While moving in the new furniture, contractors hired by JP & Brimelow stole several items my girlfriend and I had left at the property: a rug, a desk and desk chair, and an arm chair owned by my great grandfather.

4. The rug was put back without us being told in the hopes that we would not notice and think we were mistaken.

Although all of the incidents mentioned above are huge breaches of contract, it doesn't stop there. On our first viewing of the property, the tenants had not been given 24 hours notice about the viewing or been asked for permission by JP & Brimelow. JP & Brimelow have never given us 24 hours notice or sought our written permission before allowing people into our property during our tenancy. 24 hours notice or express written permission from the tenant is a legal requirement, not an optional luxury, but it would appear that JP & Brimelow don't think so. When our rug was put back in the house, they claimed to be unaware that anyone had entered the property. This means they are either unaware of who has access to properties they manage and when, or they are actively duplicitous in letting people in without permission. While negotiating compensation for the above incidents, I repeatedly had to cajole Ysanne Ingham and other agents to do the most basic tasks such as reading and responding to emails I had sent regarding the matter. The agency made insultingly low offers in terms of compensation: they offered us a tiny proportion of the furniture promised in the advert, and they didn't give us a rent reduction proportional to the period of time the property was uninhabitable for or a rent reduction for the whole contract as the house was not as advertised, or offer anything to compensate for the inordinate amount of time we had to spend contacting the agency. All in all, I already regret becoming a tenant from JP & Brimelow, and it has only been a month. They have behaved not only unprofessionally, but criminally and disgracefully as people. They have breached contract so many times I have lost count. STAY AWAY.
What agent could do to change your mind?
1. Furnish property as advertised OR reduce rent accordingly. 2. Give 24 hours notice AND/OR ask permission to enter or let people into the property. 3. Acknowledge and admit to mistakes. Apologise and offer financial compensation for said mistakes. 4. Not disobey contract law. 5. Only allow trusted contractors onto property AND/OR give clear instructions to contractors.
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Opening Hours
Address

JP & Brimelow
418 Wilmslow Road
Withington,Manchester
Greater Manchester
M20 3BW
0161 434 6169

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £80,000 £216,500
Lettings 100% 50% £600 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 1 3 1 0 2 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Extremely fast sale and very pleased with the service from ......”

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Apr 26,2016
Minithumbup
Pauline
By: 'TH'
Apr 26,2016
0 people found
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Extremely fast sale and very pleased with the service from the whole staff. In particular Pauline was really on the ball in the later stages just before exchange of contracts, helping to smooth the process. Would recommend the team....
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Comment on agent fees
Fair charges.
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“Dealt with Pauline Heathcote form start to finish. Pauline was ......”

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Mar 23,2016
Minithumbup
Pauline
By: 'Seamus'
Mar 23,2016
0 people found
this helpful
Dealt with Pauline Heathcote form start to finish. Pauline was friendly, helpful and professional throughout the process keeping us regularly informed of progress and was a good conduit between ourselves and the vendor and kept pressure on them to make sure they got their documents ...
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“We made a repossession purchase through this agent which proved ......”

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Feb 29,2016
Minithumbup
By: 'Huw'
Feb 29,2016
0 people found
this helpful
We made a repossession purchase through this agent which proved to be very difficult with many hitches along the way. Pauline, Graham and David were with us all the way and helped us to complete a successful purchase. We couldn't have done it without their ...
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Comment on agent fees
N/A
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“JP&Brimelow is an excellent agency. My boyfriend and I ......”

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Dec 09,2014
Minithumbup
By: 'Mireille'
Dec 09,2014
0 people found
this helpful
JP&Brimelow is an excellent agency. My boyfriend and I were looking to rent an apartment and they showed us the property and handled everything very well. As we are from the Netherlands, the payment was a little difficult but they did their very best ...
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“They provided clear information on what was involved, left a ......”

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Dec 05,2014
Minithumbup
By: 'Catherine'
Dec 05,2014
0 people found
this helpful
They provided clear information on what was involved, left a good information pack. Communication was good and they found a tenant very quickly. Hoping this continues in the management of the property....
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Comment on agent fees
Given the level of service promised (and delivered so far) they are reasonable.
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“I found the process a little confusing as a first ......”

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Dec 01,2014
Minithumbup
By: 'Jo'
Dec 01,2014
0 people found
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I found the process a little confusing as a first time landlord to be honest and the lack of communication after I signed the Terms made me feel like know body cared once they had my business. Everyone I have dealt with has been nice ...
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Comment on agent fees
So far I am undecided on whether I would use again. Perhaps I have been a little new to this too and expected to have been spoken to more. Also I wasn't expecting the initial fee to have vat added leaving me with ƒâ€š‚£164 which was less that anticipated. As mentioned, I expect that today's events are teething problems and as long as my property is looked after and my tenants are happy so am I.
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“The property was left in a deplorable state by the ......”

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Nov 21,2014
Minithumbdown
By: 'KEVIN'
Nov 21,2014
1 people found
this helpful
The property was left in a deplorable state by the previous tenant which you managed. So I don't know what level of inspection/ property management went on during his twelve month tenancy. The place was filthy and there was damage that he had been caused ...
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“Utterly atrocious.1) Failed to get guarantor forms to us in ......”

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Nov 18,2014
Minithumbdown
By: 'Unspecified'
Nov 18,2014
1 people found
this helpful
Utterly atrocious. 1) Failed to get guarantor forms to us in a timely fashion despite us constantly contacting them. Asked to have them emailed only for them to say "that's not our policy", then telling us on the day we were supposed to move in that ...
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What agent could do to change your mind?
1) Transparency of agency fees. 2) Respond to issues in a timely manner. 3) Abide by the law.
Attached Filesnbsp;
Comment on agent fees
No transparency. The fees were sprung on us last minute and explained away as being necessary for printing a few forms. >ƒâ€š‚£300 for printing a few forms followed by a negligent service that often breached the law.
Was this helpful? Yes
By: Rebecca Whitehead
Nov 24, 2014
View all comments (1)
Dear Tenant Thank you for taking the time to highlight areas where you felt we did not perform correctly. I would like to offer my apologies. I am sorry we did not have the opportunity to rectify things for you as this post is the first we have been made aware of the issues. I have spoken with the managers at all three of our branches and none feel the scenario above is familiar to them and without a name or property reference I am afraid I am unable to help any further. Please feel free to e ...

“The service has been excellent. All my questions have been ......”

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Oct 10,2014
Minithumbup
By: 'Jonathan'
Oct 10,2014
0 people found
this helpful
The service has been excellent. All my questions have been very effectively answered and I always felt staff had time for me. I never felt rushed. The house has been let very quickly and all arising issues have been promptly dealt with. Thank you for ...
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“I was a tenant of JP Brimelow for 3 years until ......”

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Sep 30,2014
Minithumbdown
By: 'Manchester1'
Sep 30,2014
0 people found
this helpful
I was a tenant of JP Brimelow for 3 years until recently. They have the worst communication with tenants that I have ever experienced. Having worked in the industry myself, I was amazed at how badly their systems worked. Every time I called I dealt with ...
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“I have been with the JPBrimelow team for over 14 years ......”

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Sep 04,2014
Minithumbup
By: 'Conor'
Sep 04,2014
0 people found
this helpful
I have been with the JPBrimelow team for over 14 years and they have managed my properties either through the purchase or selling or letting and full property management. I have always found the team dedicated, efficient and professional in all aspect of my dealings. They ...
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“Excellent service. Responsive and matched a professional tenant to the ......”

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Sep 04,2014
Minithumbup
By: 'martin'
Sep 04,2014
0 people found
this helpful
Excellent service. Responsive and matched a professional tenant to the property. No problem too large or small. Looking forward to an ongoing relationship with JP & Brimelow....
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“JP & Brimelow are unprofessional, incompetent, and show a callous disregard ......”

Share on :
Aug 27,2014
Minithumbdown
By: 'Oscar'
Aug 27,2014
1 people found
this helpful
JP & Brimelow are unprofessional, incompetent, and show a callous disregard for the welfare of their customers. Here is the brief summary of experience thus-far, after only one month of being a tenant at a property managed by them: 1. The house was advertised as fully furnished, ...
read full review
What agent could do to change your mind?
1. Furnish property as advertised OR reduce rent accordingly. 2. Give 24 hours notice AND/OR ask permission to enter or let people into the property. 3. Acknowledge and admit to mistakes. Apologise and offer financial compensation for said mistakes. 4. Not disobey contract law. 5. Only allow trusted contractors onto property AND/OR give clear instructions to contractors.
Attached Filesnbsp;
Was this helpful? Yes

“I was interested in letting a property managed by the ......”

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Nov 07,2012
Minithumbdown
By: 'JPBrimelowareawfulestateagents'
Nov 07,2012
0 people found
this helpful
I was interested in letting a property managed by the Chorlton branch, and was told, pending references, that I would be able to move in by wednesday. When discussing my references I mentioned that, as well as having a full time job, I am a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by JP & Brimelow, Manchester M20 3BW



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