SPRINGBOK PROPERTIES COMPLAINTS PROCEDURE
Springbok Properties strives to provide a high standard of service to all our customers at all times. If you feel we have not achieved this in any way, we'd really like you to tell us.
If You Have a Complaint
If you're not happy for any reason, your first point of contact should be with the team handling the sale of the property. It doesn't matter if you are the vendor, a prospective buyer or you have purchased the property through us. The team you have been dealing with will get started on resolving any issues as soon as they are aware of the problem.
If they can't help, they will escalate you complaint within our internal complaint procedures. You will be contacted by a manager or assistant manager the same day if we can.
Sometimes a complaint can be complex, or requires some investigation on our part. You may feel you would like to make your complaint more formal. If that is the case, please feel free to contact us by email or post.
[email protected]
Springbok Properties Complaints
Universal Square Devonshire Street North Manchester M12 6JH
To help us get to the bottom of things quickly and allow us to provide you with a speedy response, it would really help if you could give us as much information as possible about your problem. If you can, tell us what you would like us to do to resolve your complaint.
We will acknowledge your complaint within three working days, and let you know when you should receive our full and final response. We may contact you for more information in the meantime to help make the right decision.
If you are unhappy with our final decision, you may contact the Ombudsman who will then be able to independently review your complaint and our response. More information can be found on their website or by contacting them directly.
www.tpos.co.uk
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury Wiltshire SP1 2BP
Telephone: (01722) 333306
Email:
[email protected]
Thanks for your review. It is always disappointing to discover we have not met a customer’s expectations for service, especially if they feel they have been misinformed. We always work with your best interests in mind and aim to deliver an exceptional standard of service.
We have a large database of investors who we alert if a property meeting their criteria becomes available. We also receive enquiries every day from people wanting to buy a home, so we always try to match them with a suitable property. We work really hard to sell your property, and to provide a service with which you are happy; so we are disappointed that you had no offers while your property was listed with us, despite our efforts to find an interested buyer. For this reason, we were happy to let you try marketing with another agent, at the price you felt you could achieve. The suggestion that we lied in any way has been thoroughly investigated and played no part in our decision to release you from your contract. We're pleased you had a positive result and have now sold your property.
Kathy Forbes-James
Customer Service Manager