“After an enthusiastic start, the service I received dwindled to ......”
2 Star Review
Jul 25,2014
By:
't'
Jul 25,2014
Branch: London, 506 - 508 Brixton Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SW2
Branch: London, 506 - 508 Brixton Road
Sales (Prospective customer)
Postcode: SW2
5
people found
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After an enthusiastic start, the service I received dwindled to unacceptable levels. Although they did seem to get a reasonable amount of footfall and an offer that I accepted, there was then a dispute between us as regards the terms of that offer. It was virtually impossible to get through to Matthew Thompson by phone, at times up to 4 days of leaving messages and sending emails, and once I did make contact he was insistent that they did not mislead me, despite a few emails sent from me that should have at the very least made him doubt his position on this subject. He point blank refused to take any responsibilty for the 'confusion' (I wasn't confised at all - they were wrong). He subsequently became rude, aggressive and unprofessional, both verbally and by email. Thinking better of his response, he then tried to rebuild the relationship and yet again, spectacularly failed to deliver what he repeatedly promised. Foxtons charges at least twice the industry standard yet delivers only a fraction of the promised service, and what service then ensued was extremely arrogant to boot. I will however praise Rihanna Farid for her diligence, focus, professionalism and delightful helpful manner. Let's hope someone else offers her a job soon.
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