Rainbow Reid

Agent rating: 3 out of 5.0 based on 6 ratings. This website contains 6 user reviews of Rainbow Reid.


Branch Rankings

This branch is ranked
in the UK
1404 out of 16712
   
This branch is ranked
in London
345 out of 2932
   
This branch is ranked
in the NW2 area
3 out of 31

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Agent Information

Rainbow Reid

Rainbow Reid is a friendly and efficient real estate and lettings agency covering Willesden Green, Cricklewood, Dollis Hill, Neasden, Kensal Rise, Harlesden, Queens Park & West Hampstead areas. We offer an extensive range of services to landlords including full Property Management. We would also be pleased to act on behalf of anyone wishing to sell their property in the area.

Offices / Branches

This Agent ranked 899 out of 9469 in the UK

Overall Customer Rating

3.00 out of 5.00

  • 3 recommend
  • 3 disapprove

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Customer Reviews

  1. 1
    person found
    this helpful.

    A 5-star review by 'Carly' 14/2/2012

    Branch:
    37b Walm Lane Willesden Green
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? Yes

    I have been renting through Rainbow Reid for the last 6 months. I have been really impressed with how they manage the property. Their response to any queries has been swift and positive. I requested new blinds (which would have been very expensive due to the design of the property). This was done to a high standard in a very short space of time. When I first moved in there were a couple of maintenance points which I alerted them to. Their handy man was extremely prompt in attending the flat and correcting these to a very good standard. I have found the staff to be friendly and helpful and am really surprised to see any reviews which are less than positive. I would recommend them to prospective tenants.

    Was this review helpful? Yes

     

  2. 1
    person found
    this helpful.

    A 5-star review by 'Trisha' 28/1/2012

    Branch:
    37b Walm Lane Willesden Green
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? Yes

    My experience with Rainbow Reid has was very good. We had some initial problems but when we contacted the management department they were dealt with right away. There was a leak from the flat above and this was repaired by the handyman and all cleaned up very quickly.

    Was this review helpful? Yes

     

  3. 1
    person found
    this helpful.

    A 2-star review by 'MrTenant' 15/8/2010

    Branch:
    37b Walm Lane Willesden Green
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    I used to rent from RR, and did so for a few years. This was not from choice. The hidden initial and sign up costs are immense, but what is worse is they really don't look after the property or you when you are in. You name it, we've had it. The charges for a new lease (over

    Was this review helpful? Yes

     

  4. 1
    person found
    this helpful.

    A 1-star review by 'Smithy' 19/5/2010

    Branch:
    37b Walm Lane Willesden Green
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Rainbow Reid is staffed by some of the most arrogant, obnoxious individuals I have ever had the misfortune to deal with. This attitude would be acceptable if it was justified by some standards, but the "agents" in this branch are laughably incompetent. Expect a lack of understanding of the basics of the English lanuguage, misquotation of legal terms and unjustified fees for the smallest "service" provided. When I asked for something as basic as a receipt for the deposit I had just made, I was told that I had already been given one, followed by riotous laughter. To this day, I'm not sure what was so funny. Do not use this agent.

    Was this review helpful? Yes

     

  5. 1
    person found
    this helpful.

    A 1-star review by 'Robert' 15/3/2010

    Branch:
    37b Walm Lane Willesden Green
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Bad agency. They have one of the worst levels of customer service I have ever experienced (after you sign the contract). They essentially treat good paying tenants like rubbish and they don't take on their responsibilities as they should do. If you are thinking of getting your full deposit back, forget it with this organisation as their agenda is to keep the majority of it and give the rest as slowly as possible.

    Was this review helpful? Yes

     

  6. A 4-star review by 'london-renter' 24/3/2009

    Branch:
    37b Walm Lane Willesden Green
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? Yes

    Our initial dealings with Rainbow Reid was with Craig, he was rude and arrogant and had I had to deal with him any more than the inital viewing of the property we would not have gone through them. As we have had no further contact with him I can only say the service has been admirable, as EAs go, they rank as one of the better ones I've had to deal with. Being very helpful and reasonably efficient when required.

    Was this review helpful? Yes

     

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