Queensgate Residential
Customer Reviews
Reviewed by Fredd Kruger on 14th May 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
in a word... NIGHTMARE
Reviewed by queensgate suck on 23rd April 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
Awful people, only interested in taking your money.
Agree with everything that's been said here, at least it wasn't just me that had aggro with them!
The staff are so rude & disinterested in any problems you have.
The manager has to be one of the most dishonest and difficult people I've had the misfortune of dealing with.
£25 for a reference?
yes, lots of hidden costs with these cowboys.
Don't sign!
Reviewed by another happy customer on 21st April 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
Where to start!
Delayed me moving into a brand new property by 5 weeks, each time breaking the news less than 24 hours before I was due to move, resulting in paying out expensive van hire for no reason. After the 4th time of being let down on a move date I asked for some kind of compensation, I was told to 'read the small print'.
On moving into the property, what was promised from my initial visit during construction: wooden floors, leather sofas, built in wardrobes...turned out to be: cheap carpeted floors, plastic 'leatherette' sofas, and no built in wardrobe as promised. Disputing this resulted in aggression and then unanswered emails and phonecalls.
Throughout my tenancy with these cowboys, at every point of contact the staff were rude, confrontational, needlessly aggressive, incompetent, contradictive, and would never return phonecalls. In 1 whole year of renting I did not get a reply to 1 email I sent them.
On leaving to move to a new property with over a month's warning I asked to extend my tenancy by 1 week to coincide with my new move date. I was told this was fine and set about signing new contracts, booking van hire and time off work. Later that same day I got a typically aggressive phonecall telling me that the colleague I'd spoke to had made a mistake and that I couldn't leave 1 week later than planned. When I disputed this I was told that there was nothing they could do unless I was prepared to extend my contract by 1 year.
As for getting my deposit back, this took a further 4 months of confrontation after I'd left, along with many surprise hidden costs. Despite being told that I'd receive my deposit 'within 30 days'.
I have no idea how this company is still existing, they are incredibly obstructive, aggressive, flagrantly dishonest and massively incompetent, with complete disregard for anything resembling customer service. Look out for them on Watchdog.
Do not rent with these people.
Reviewed by A N Other on 18th April 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
The most incompitent company I've ever had the misfortune of dealing with.
They are difficult and not at all customer focused.
Do not reconmend this agent - I have reported them to the office of fair trading and so can you.
Reviewed by Pashmina on 3rd April 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
Leave well alone.
Reviewed by Trout Trousers on 20th March 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
Reviewed by Queen's Grate on 30th January 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
Do not rent from these people.
Do not recommend these people (unless its to an enemy).
Tell people to avoid them like the plague.
Reviewed by TerriorTerror on 30th January 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
Phew, sounds like I've had a lucky escape, I've been looking for somewhere to rent and found Queensgate. After speaking to them I found them rude and arrogant. I then spoke to some friends who have had similar problems with them as well. Best avoided.
Reviewed by BG on 16th January 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
Reviewed by Mark on 15th January 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
By far the worst landlords I've ever had the misfortune of renting from.
Impossible to get hold of, needlessly aggressive, excessively untruthful, no customer service skills. However they are consistent at least, 3 people I know who've also rented with them have had the same experience. Rent with them at your peril.
Reviewed by singbear on 15th January 2008
Services: Lettings (as a Tennant)
Property: Residential
Experience: Would you use the agent again?
No
This company has the worst reputation I've ever heard of. If only I had realised this before becoming one of their tenants.
The property I rented was incorrectly described as an executive apartment. Truth be told it was an ok flat but nowhere near executive level.
On other levels the staff are rude, uncooperative and will point blank lie to your face. Very insolent and downright infuriating.
Be careful if you have a deposit held by this agent, as they will take a huge chunk of your money no matter how clean and in order the property is on your departure.
I guess the best way to put my thoughts and feelings of Queensgate would be DO NOT USE THEM and don’t recommend them to anyone.. In fact I'd advise people looking for a rental to avoid Queensgate like the plague.
Regards
SB
Reviewed by baringsbnk on 5th August 2007
Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?
Yes
Very quick and effective service. Got me some very good professional tenant within days.
Well done guys.
Commented by singbear on the 16th January 2008
I'd have to presume from your positive feedback that you have not been with Queensgate very long (give it time they will show how incompetent they are) OR you are a member of the company!
Which is it?
Commented by BG on the 16th January 2008
lol I'd have to agree with Singbear,
Very quick....to take your money. Effective...at avoiding returning all of your phone calls or dealing with any problems you may have.
They are very good at lying though, I'll give them that. Or not very good actually come to think of it, infact they're very bad at lying, totally unconvincing bless them lol
These people make X Factor contestants look amateur.
Avoid! Unless you enjoy being constantly frustrated & bullied by incompetent muppets.
Commented by pup on the 30th January 2008
Oh, you're a landlord. I'll bet they're good to you!
Estate Agent Information
Queensgate Residential
Queensgate is fast becoming a name that is synonymous with delivering an excellent level of service and dealing with a wide variety of property.
Offices / Branches
Services
- Sales
- Lettings
Commented by Dela Seivad on the 12th February 2008
I recently moved to Reading and was looking for a place to rent/live. I found a few places on right-move and decided to read up on the letting agent. I'm glad I found this review before contacting Queensgate... I can't believe a letting agent could be this bad?!?!?!?
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