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Penyards Property Management Ltd

Agent rating: 3.2 out of 5.0 based on 5 ratings. This website contains 5 user reviews of Penyards Property Management Ltd.

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Agent Information

Penyards Property Management Ltd

Since Penyards was established over 21 years ago, our profile - locally, regionally and nationally - has gone from strength to strength and we are now regarded as Hampshire's leading independent country estate agent.

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This Agent ranked 780 out of 9267 in the UK

Overall Customer Rating

3.20 out of 5.00

  • 2 recommend
  • 3 disapprove

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Customer Reviews

  1. A 1-star review by 'Wykehamist' 16/4/2011

    Branch:
    Property Management and Lettings 23 Southgate Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    As both a landlord and a tenant, my experience of Penyards WInchester is of rude and condescending staff, both on the phone and in the branch. When you enter the branch, they always make you wait a while before being seen even when they are not busy. Staff appear to think less of people who choose to rent property and make this abundantly clear in their attitude. Staff rarely return your calls in response to any issue (including maintenance) leaving the landlord and tenant to continually chase them. They charge substantial fees for their 'service', including an annual 'renewal fee' for... (read more)

    Was this review helpful? Yes

     

  2. A 2-star review by 'Fulhamite' 4/8/2010

    Branch:
    Property Management and Lettings 23 Southgate Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Aggressive, unprofessional

    Was this review helpful? Yes

     

  3. A 3-star review by 'TT' 18/10/2007

    Branch:
    21 Southgate Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? No

    Excellent pre-sales.

    Slow response to issues in the flat and have to be chased up multiple times to get anything done. Lots of hidden costs e.g. 'renegotiating' contract fee after contract period is up, contract termination fee at end of contract, referee fees (providing references to next landlord) etc.

    Definately would not use Penyards again.

    Was this review helpful? Yes

     

  4. A 5-star review by 'BBates' 21/3/2007

    Branch:
    21 Southgate Street
    Services:
    Lettings (as a Tenant)
    Experience:
    Would you use the agent again? Yes

    Excellent Service, Quick, Efficient and Friendly. The best Letting company I have dealt with in the last 10 years of renting properties.

    Was this review helpful? Yes

     

  5. A 5-star review by 'CSmith' 21/3/2007

    Branch:
    21 Southgate Street
    Services:
    Lettings (as a Landlord)
    Experience:
    Would you use the agent again? Yes

    Have found me reliable Tenants who look after my property on several occassions

    Was this review helpful? Yes

     

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Review Statistics for Penyards Property Management Ltd


Review Summary
 
Total Reviews:
5
Total Ratings:
5
First Review :
21/03/2007
Latest Review:
24/04/2011

 

Overall Review Performance
 
Recommend :
2
Disapprove :
3

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:1 Recommend:1 Recommend:0 Recommend:0
Disapprove:0 Disapprove:3 Disapprove:0 Disapprove:0

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:0 Disapprove:0

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:0 Disapprove:0 Disapprove:0

Agent Fees

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Complaints Procedure

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