Pearsons

Customer Reviews

show me only reviews from..

Please select.. Landlords Tenants Buyers Sellers No's Yes's

1. 

   A 2-star review by 'Never again!' 24/10/2011

   Branch:

   58-60 London Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I have rented for ten years and never have I been so shocked by the number of things they have forgotten?

   I have rented with Pearsons for only one year. The property was not professionally cleaned in time for our move in date. As agreed by Pearsons they agreed that we would not be expected to pay for a professional clean on the move out because it had not been completed before our move in date. However they seem to of conveniently forgotten this fact now that the landlady is not happy with their poor management of this building. Also, Pearsons are playing the “the person who used to... (read more)
   

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
2. 

   A 1-star review by 'Very unhappy Landlord' 12/10/2011

   Branch:

   58-60 London Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Worst Letting Agents ever used in 6 years. Had to show one set of prospective tenants round myself as
   they did not turn up for appointment. When complained was first told that the tenant did not turn up, and was
   then told someone from Pearsons was sat outside in the car and did not see the tenant. Was told by phone
   they had arranged an inventory when they were never asked to do one. Sent Gas check details etc. to them and they confirmed by phone they had received then and then received more than one request from them for the same details. They lost the backdoor key of the property and on day the tenants moved in had to drive to the property so the back door could be opened. Had problems with them from day one, with their paperwork and general attitude and would never ever use them again. They are only interested in getting their commission and do not care at all about Landords interests.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
3. 

   A 2-star review by 'Grebo' 30/9/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Not as bad as other lettings agents I have used, at least the previous letting manager was competent and thorough in her job. Let down by very slow payment times, remittance can take a week to 10 days to arrive. Worst case was a 2 week delay as they failed to take into account making a payment before bank holidays.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
4. 

   A 4-star review by 'Satisfied Customer' 16/6/2010

   Branch:

   62 High Street West End

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Have been using Pearsons for 8 years as a landlord, and they have consistently given me a good service through 5 tenancies. Their fees aren't the cheapest, but all repairs, gas inspections are charged at cost and the (relatively small) extras aren't hidden. One star off for providing me with one particularly difficult tenant - but I really got my money's worth from them in the effort they put into dealing with the problem and helping me get the house into a lettable condition after the tenant left.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
5. 

   A 4-star review by 'jamesp' 26/11/2009

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We had a very professional service from Pearsons in Southsea. We had a large, unconventional property which we had been unable to sell through another agent. Pearsons found us a buyer and kept us informed at every stage.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   
6. 

   A 1-star review by 'Mr R Parsons' 21/8/2009

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? No

   I have spent a number of my years driving around St Marys - Derby Road is an area I have always had an interest but this agency didnt seem keen to listen.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   • Feature This Review
   
   

Write a review