Pearl & Coutts
based on 1 ratings. This website contains 1 user reviews of Pearl & Coutts.
Branch Rankings
| This branch is ranked in the UK |
15788 out of 16712 |
| This branch is ranked in London |
2724 out of 2932 |
| This branch is ranked in the N1 area |
55 out of 59 |
Agent Information
Pearl & Coutts
Established in 1965, Pearl & Coutts, part of the Structadene Group, is a business which specialises in quality residential and commercial property lettings in London.
Offices / Branches
- London - 3rd Floor 9 White Lion Street, Camden,
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Customer Reviews
-
by 'apple' 28/4/2012
- Branch:
- 3rd Floor 9 White Lion Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Our tenancy began quite well, our contact Dorian was pleasant to deal with and soothed our fears of apparent minor issues with the flat. Promises were made that the mild mould markings on the walls would be rectified and that the rotting windowpane replaced. This translated as the walls being repainted to mask an issue of a slow leak. Various occasions of poor organisation of works / access issues to fix the leak followed spanning the 2 year period the mould is now cultivating floor to ceiling and under the vinyl floor. The windows were measured and no action was taken, this was chased and... (read more)
Was this review helpful? Yes
 decided to actually conduct a viewing themselves they had reached the flat and realised they had been a mix up with the keys and yet again was disturbed at work with a request for me to get a copy of my keys cut for them that day, and cost would be reimbursed. To be cooperative I agreed but after over a month of constant chasing, ended up having to get the cost removed off our final payment as Darren was to apathetic to arrange it. Clearly he must believe this level of service is acceptable . This we felt, didn’t bode well for the return of our deposit and true to Pearl & Coutts residential style there was a delay on this too, after Dorian had confirmed that everything was fine with the inspection of the flat and we would have it in 10 days. We had to demand to retrieve the cheque in person, which they left at the reception desk probably to void further confrontation. In summary you may get a polite voice at the end of the phone from this company but this counteracted with an unwavering commitment to inefficiency and incompetence. Well suited to those who don’t mind entertaining their whims./&display=popup&link=http://www.allagents.co.uk/review/23862/&redirect_uri=http://www.allagents.co.uk/review/23862/ "Share on your Facebook Wall"){kind=logo}
