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Park & Bailey

Agent rating: 4.6 out of 5.0 based on 52 ratings. This website contains 52 user reviews of Park & Bailey.

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Agent Information

Park & Bailey

With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.

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Overall Customer Rating

4.62 out of 5.00

48 recommend
4 disapprove

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About Reviews

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Customer Reviews (Page 1 of 2)
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A 5-star review by 'A happy Park family' 18/12/2011

Branch:

7 The Crescent Woldingham

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

The process of buying a house was made easy. From the start the staff in Woldingham were curteous, polite and helpful, we mainly dealt with Krystyna. Once our offer had been accepted and the survey booked, Ginette took over and worked very hard to ensure we exchanged contracts when some of the the small print in the mortgage offer proved interesting. Both Park & Bauiley and the vendor made it a painless exercise. Thank you.

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A 5-star review by 'Park View Road Owner' 15/12/2011

Branch:

7 The Crescent Woldingham

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

In difficult times the staff were patient and persistent and ultimately persuasive! The process was managed professionally from listing through, showings, of which there were very many; offers, a failed attempt to exchange and an ultimate successful sale.

Was this review helpful? Yes
A 5-star review by 'Christine' 15/12/2011

Branch:

41 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The first and most important thing about Park and Bailey was their courtesy and professionalism. It was always 'Mrs or Mr Tanner' not Christine or Malcolm. They produced excellent property details of a very high quality. We could be completely flexible about who would do the viewings - if we were around, we would do them, but didn't feel pressured in any way to do them. Liam Jo and Alex were always glad to be of assistance, never once being rude or offhand, and we felt valued as clients.
During the exchange and completion process (which is the most stressful part as you will know), Ginette kept in touch every step of the way doing everything she could to progress the sale of our property and the purchase of our new property. In fact, we would say that she went above and beyond the call of duty, during a very difficult time when communications between us and the other parties went awry.
All in all, Park and Bailey deliver a gold standard service and I would recommend them to anyone.

Was this review helpful? Yes
A 5-star review by 'Malcolm Taylor' 14/12/2011

Branch:

150/152 Brighton Road Coulsdon

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

We purchased a property with Park and Bailey, Coulsdon. If it were not for Ginette Brondson's help and care the whole deal could have fallen down at the last fence.

Was this review helpful? Yes
A 5-star review by 'Alan Bird' 5/12/2011

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The sale of my property was straightforward...but Park and Bailey came into their own when it came to the conveyancing side of our purchase...without going into too much detail, if it weren't for the efforts of the Park & Bailey conveyancing team,and in particular one Ginette Brondson, the whole transaction would have collapsed at the eleventh hour...this is a professional outfit, use them with confidence.

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A 5-star review by 'Mr and Mrs Happy' 14/11/2011

Branch:

7 The Crescent Woldingham

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

After a previous purchase fell through, we have to say that Fine and Country have perservered through many viewings close to our wish list with us in the interim before finally finding us the perfect replacement. In the Woldingham office a special mention must go to Krystyna and Annette - so helpful and supportive never tiring of the "nearly but not quite for us" response. In the end we couldn't bring ourselves to buy through any other agent so a credit to the company.

Then Ginette at the sales progression unit made sure it was second time lucky and no hiccups - offer to exchange in well under 4 weeks shows what is possible.

If we were selling this is the only agent we would consider - truly went above and beyond.

Was this review helpful? Yes
A 5-star review by 'Colin & Helen D' 9/11/2011

Branch:

41 High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Once my wife and I had decided that we would like to live in Warlingham we contacted several of the local agents operating in the area. It soon became very clear that Park & Bailey were head and shoulders above their rivals in terms of efficiency of staff, professionalism and the quality of property represented.
We found our property within 4 weeks of searching and, once our purchase price was agreed, our file was transferred over to their Progress Unit based in Caterham.
Our purchase proved to be quite tricky at times, however, the fantastic service we received from the Park & Bailey Progress Unit with regular update calls and helpful problem solving suggestions ensured that we finally exchanged contracts. The property had been represented by 3 separate agencies and I am sure that our purchase would have collapsed if it had not been for the excellent diligence and friendly professionalism of the Park & Bailey Progress Unit (Ginette in particular). Our vendor probably does not realize how lucky he is to have been represented so well.

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A 5-star review by 'JP Isle of Wight' 29/10/2011

Branch:

41 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

This sale was a result of a family bereavement and without exception, Liam and his team were the most professional, courteous and considerate agents I could have hoped for, very aware of market conditions, trends and pro-active in their advice and strategy. We had a very bad experience with another agent but Park and Bailey restored our faith in good old-fashioned customer service and professional excellence. The progress reports, throughout a long transaction, from Ginette were wonderful, she is extremely kind and efficient. I would recommend this company without any hesitation whatsoever. It was not an easy property to market but they achieved an excellent sale for me. A huge thankyou to Liam and his wonderful team!

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A 3-star review by 'Fi Trench' 8/8/2011

Branch:

426 Limpsfield Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Ginette was an absolute breath of fresh air! So professional, conscientious and pro-active!

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A 5-star review by 'bobbymac' 3/8/2011

Branch:

41 High Street

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Superb service and dedication above and beyond the call of duty. All the team in Caterham were brilliant and friendly, but special mention has to go to Ginette Bronsdon who was more like a councillor and social worker than a sales lliasion manager.
5 STAR RATING ALL ROUND

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A 5-star review by 'Jane G' 11/7/2011

Branch:

41 High Street

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I sold and bought a property through them... found all the staff very polite and helpful.... any questions I had were always quickly answered... would recommend them to anyone....

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A 5-star review by 'K & R' 11/7/2011

Branch:

426 Limpsfield Road

Services:
Surveys
Experience:

Would you use the agent again? Yes

We were both impressed from start to finish with Park & Bailey Warlingham.
They were always responsive and efficient.
Ginette in particular did an amazing job in helping us through the frustrations of the chain process, doing as much as she could to keep us on track and move things through to exchange.
Would most definitely use again.

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A 5-star review by 'JF and VB' 17/6/2011

Branch:

235 Three Bridges Road Three Bridges

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

After a lengthy and difficult selling process-five months ,P&B came through with flying colours. Very mature and professional service throughout the period, particularly from Bruno and Ginette who kept us focussed during the frustrating times of which there were many. An Agency to be highly recommended .

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A 5-star review by 'RJT' 20/5/2011

Branch:

7 The Crescent Woldingham

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

An excellent job, well done under very difficult circumstances mostly created by conveyancing company that were not doing there job. Thankyou very much to the sales progression unit for getting me out of a very deep hole. Highly recommended.

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A 5-star review by 'VB' 28/3/2011

Branch:

235 Three Bridges Road Three Bridges

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I have recently purchased a property for which Park & Bailey were the sole agents. Working closely with Bruno, Sales Manager at their office on Three Bridges Road in Crawley, I was given superb customer service throughout a fast and efficient purchase. Bruno was extremely flexible on viewing availability, punctual and very well informed regarding the property. Park & Bailey then managed effective purchase negotiations and remained close to both parties and lawyers throughout exchange and completion. I really felt they went the extra mile to ensure a smooth purchase and iron out inevitable legal delays during purchase. I would have no hesitation is saying Park & Bailey offer exceptional, caring and personal customer service with an honest and open attitude. I am a very happy customer!

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A 1-star review by 'Zak' 25/3/2011

Branch:

235 Three Bridges Road Three Bridges

Services:
Sales (Prospective customer)
Experience:

Would you use the agent again? No

Terrible service. They gave price. 3 weeks later and after only 2 viewings, they said I had the price wrong. Duly dropped it. Still no sign of a buyer. Called today for an update and told they don't want to continue. Have put no pressure on them in the last 2 months, sometimes going 2 weeks before calling. Oh well. That's the end of that then!! Off to someone a bit more proactive!!

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A 5-star review by 'James B' 10/3/2011

Branch:

426 Limpsfield Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

After dealing with several estate agents in London, I have found Park and Bailey to be extremely helpful. They were not being paid by me but were more helpful than the estate agent who sold my house. Ginette was a fantastic support throughout and was extremely valuable to the process. A real asset to the company. Colin, Chris and all the office staff have been extremely helpful to. I would have no question to use these people again.

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A 4-star review by 'rcrct' 27/11/2010

Branch:

426 Limpsfield Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The communication while the sale went through was excellent.

Was this review helpful? Yes
A 5-star review by 'Nicky' 25/11/2010

Branch:

426 Limpsfield Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We couldn't of asked for a better agent in a very difficult market. Chris your a star. Thank you to Ginette who has been excellent at getting the properties to exchange. Cannot rate P&B highly enough and we have had experience of other agents so we can compare.

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A 5-star review by 'JohnT' 17/11/2010

Branch:

235 Three Bridges Road Three Bridges

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Park & Bailey were brilliant during the process of selling our house. The marketing was very professional and Colin Stock's negotiating skills first class; where in a difficult market he was able to increase the final selling price significantly. Ginette in the sales progression department need a fantastic job in ensuring we completed the sale. I would highly recommend Park & Bailey.

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A 5-star review by 'Kim and Pete' 14/11/2010

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

We would highly recommend using Park and Bailey as an Estate Agent. They were helpful at all times, went above and beyond the call of duty, efficient, always responded to queries promptly, friendly and conducted their service with a high amount of integrity at all times. We would, without a doubt, use them again if selling a property. Great Job P&B!

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A 5-star review by 'Simon' 4/11/2010

Branch:

426 Limpsfield Road

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? Yes

Excellent service provided by all at P&B from the initial sales process through to exchange and completion - I would strongly recommend them to any prospective buyer or seller.

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A 5-star review by 'GR' 29/10/2010

Branch:

426 Limpsfield Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Selling our home has been a saga but Park & Bailey have been brilliant. I cannot thank Ginette from Caterham on the Hill office enough - she is a credit to the office and would not hesitate in recommending her and the services of the company.

Was this review helpful? Yes
A 1-star review by 'shazz' 10/10/2010

Branch:

41 High Street

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

I have several propertys what I rent out , I have always used Park and Bailey as they are quite well known. I recently looked at others agents for a price comparison and found that there are alot of other agents that are half the price as Park and Bailey. They do the same as Park and Bailey there is no difference. Not that I would name as I feel this is wrong I did take this up with P&B, I was told they offer a better client service than most other agents. I found this a fob off as there is only one type of service and Park and Bailey do not do nosilver service compared to anywhere else. When I adviced that I was to go with another agent the staff was totally rude and ignorant towards me which I found quite funny as for the last few years I have over payed them compared to other agents and they should be grateful for that. So angry with them it is untrue. Be careful and make sure you get more advice when letting.

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A 5-star review by 'SM' 24/9/2010

Branch:

7 The Crescent Woldingham

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Very smooth transaction. Ginette in the progression department was exceptionally helpful and always on hand to answer any of my emails. If we ever decide to sell the house we bought we would not hesitate to use them again.

Was this review helpful? Yes
A 5-star review by 'L Swingler' 22/9/2010

Branch:

426 Limpsfield Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Really friendly and helpful. Throughout the transaction Ginette has kept me informed, answered my emails and even been chasing up the estate agent I was selling through. I am really grateful for her help.

Was this review helpful? Yes
A 5-star review by 'CC' 22/9/2010

Branch:

7 The Crescent Woldingham

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Exemplorary service, helpful, thorough, considerate, polite, patient & kind, the list could go on, nothing appeared too much trouble at what usually is such a stressful time. In particular we appreciated the sevices of Annette Dunbar. A big thankyou to you all.

Was this review helpful? Yes
A 5-star review by 'H' 1/9/2010

Branch:

7 The Crescent Woldingham

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

From a buyers perspective, I have had a very positive experience. Excellent service.

Was this review helpful? Yes
A 5-star review by 'Amelia' 27/8/2010

Branch:

235 Three Bridges Road Three Bridges

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Amazing service from Crawley branch from the outset - polite and professional - and especially from Ginette (progression unit) always friendly and honest, always called when she said she would, never pushed or pressured. Will recommend most highly.

Was this review helpful? Yes
A 5-star review by 'Mr B' 27/8/2010

Branch:

426 Limpsfield Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The staff at the Warlingham office provided a very professional service from the initial instruction through to the viewings . My house sold within two days of going on to the market and at almost the asking price. Afterwards Ginette in the Sales Progression section kept me fully informed of progress and also offered advice and support when requried. Park & Bailey have a good reputation locally & I would have no hesitation in recommending them to others thinking of putting their property on the market.

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Agent Details for Park & Bailey

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Review Statistics for Park & Bailey

Review Summary

Total Reviews:
52: Total Ratings:
52: First Review :
23/05/2009: Latest Review:
18/12/2011

Overall Review Performance

Recommend :
48: Disapprove :
4

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:1	Recommend:0	Recommend:28	Recommend:18
Disapprove:1	Disapprove:0	Disapprove:1	Disapprove:0

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:1	Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0	Disapprove:2

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0

Staff Members

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Agent Fees

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Complaints Procedure

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Park & Bailey

Agent Information

Park & Bailey

Offices / Branches

Overall Customer Rating

Park & Bailey has not joined our 'transparent agent' scheme yet.

Customer Reviews (Page 1 of 2) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 5-star review by 'A happy Park family' 18/12/2011

A 5-star review by 'Park View Road Owner' 15/12/2011

A 5-star review by 'Christine' 15/12/2011

A 5-star review by 'Malcolm Taylor' 14/12/2011

A 5-star review by 'Alan Bird' 5/12/2011

A 5-star review by 'Mr and Mrs Happy' 14/11/2011

A 5-star review by 'Colin & Helen D' 9/11/2011

A 5-star review by 'JP Isle of Wight' 29/10/2011

A 3-star review by 'Fi Trench' 8/8/2011

A 5-star review by 'bobbymac' 3/8/2011

A 5-star review by 'Jane G' 11/7/2011

A 5-star review by 'K & R' 11/7/2011

A 5-star review by 'JF and VB' 17/6/2011

A 5-star review by 'RJT' 20/5/2011

A 5-star review by 'VB' 28/3/2011

A 1-star review by 'Zak' 25/3/2011

A 5-star review by 'James B' 10/3/2011

A 4-star review by 'rcrct' 27/11/2010

A 5-star review by 'Nicky' 25/11/2010

A 5-star review by 'JohnT' 17/11/2010

A 5-star review by 'Kim and Pete' 14/11/2010

A 5-star review by 'Simon' 4/11/2010

A 5-star review by 'GR' 29/10/2010

A 1-star review by 'shazz' 10/10/2010

A 5-star review by 'SM' 24/9/2010

A 5-star review by 'L Swingler' 22/9/2010

A 5-star review by 'CC' 22/9/2010

A 5-star review by 'H' 1/9/2010

A 5-star review by 'Amelia' 27/8/2010

A 5-star review by 'Mr B' 27/8/2010

Agent Details for Park & Bailey

Review Statistics for Park & Bailey

Staff Members

Agent Fees

Complaints Procedure

Contact Agent

Customer Reviews (Page 1 of 2)
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