Park & Bailey
based on 59 ratings. This website contains 59 user reviews of Park & Bailey.
Agent Information
Park & Bailey
With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.
Offices / Branches
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Customer Reviews (Page 1 of 2)
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by 'A satisfied customer, Purley' 23/5/2012
- Branch:
- 150/152 Brighton Road
- Services:
- Sales (as a Vendor)
- Staff Member
- Hadley Lyas
- Staff Member
- Ginette Bronsdon
- Experience:
- Would you use the agent again? Yes
I have found the service provided by Hadley Lyas, Coulsdon branch, in selling my property, and subsequently Ginette Bronsdon, Caterham on the Hill, in progressing the sale through to contract exchange, to be excellent. Both were very professional and provided (despite a potential conflict of interest) impartial advice, and dealt effectively with the other parties to ensure successful closure of the deal. In terms of the progression to contract exchange, this property chain wasn't straightforward, and the issues with the house I was purchasing were not straightforward; Ginette was highly proactive and great at providing balanced views which helped the transaction to make progress. This was despite the fact that Ginette in theory did not have to get involved in my house purchase (only in the sale), yet she went out of her way to assist. I would very much recommend these branches of Park & Bailey to anyone selling or buying a property.
Was this review helpful? Yes
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by 'Finally Relaxed' 1/5/2012
- Branch:
- 41 High Street
- Services:
- Sales (as a Vendor)
- Staff Member
- Jo Whiting
- Experience:
- Would you use the agent again? Yes
I cannot praise Park & Bailey, High Street Caterham highly enough in their dealings with the recent sale of my property. Liam was extremely helpful in initially drawing up the details and then he made sure the sales team visited the property so they were all aware of what they were selling. They found me a buyer very quickly and through no fault of their own, the process turned sour because of very difficult buyers. Without Joan and Ginette from the Progressions Team, I doubt I would have kept my sanity! Joan, in particular, soothed my fevered brow on numerous occasions, working tirelessly to answer difficult questions and situations that were presented to us and I owe it to her that I survived the whole process. Thank you to all of you, you were wonderful!! I would recommend you to anyone.
Was this review helpful? Yes
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by 'Alex Moon' 23/4/2012
- Branch:
- 7 The Crescent
- Services:
- Sales (as a Buyer)
- Staff Member
- Ginette Bronsden
- Staff Member
- Annette Dunbar
- Experience:
- Would you use the agent again? Yes
Park and Bailey Woldingham gave excellent service in the purchase of our property. They were very responsive, happy to accommodate second and third viewings on the property and knowledgeable about the area. They were also extremely good post-offer and their sales progression office played a big part in getting the purchase over the line.
Was this review helpful? Yes
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by 'John' 28/3/2012
- Branch:
- 41 High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We received excellent customer service from Park & Bailey with the purchase of our house. Despite many delays and issues out of our control, they regularly kept us updated on any progress & went out of their way to try & speed up the process.
Was this review helpful? Yes
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by 'C Johnson' 27/3/2012
- Branch:
- 41 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found them very proactive in finding suitable people to view our house and were very pleased in how quickly we found a buyer. Their after sales team were very hard working and efficient and offered a great service.
Was this review helpful? Yes
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by 'Unhappy customer' 5/2/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Since we started dealing with Park and Bailey in Caterham it has come to our understanding why so many people cannot stand estate agents. Now I'm sure many estate agents work hard, however our experience with Park and Bailey in Cateham has been an absolute nightmare. They definately do not deserve any fee's they will legally have to get from the sale of the property. Each person who we spoke to told us a different storey and they misunderstood a completion date leaving us without a plcae to stay for 3 weeks. We found them rude when we chased up our phone calls and extremely unhelpful.... (read more)
Was this review helpful? Yes
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by 'A happy Park family' 18/12/2011
- Branch:
- 7 The Crescent
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The process of buying a house was made easy. From the start the staff in Woldingham were curteous, polite and helpful, we mainly dealt with Krystyna. Once our offer had been accepted and the survey booked, Ginette took over and worked very hard to ensure we exchanged contracts when some of the the small print in the mortgage offer proved interesting. Both Park & Bauiley and the vendor made it a painless exercise. Thank you.
Was this review helpful? Yes
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by 'Park View Road Owner' 15/12/2011
- Branch:
- 7 The Crescent
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
In difficult times the staff were patient and persistent and ultimately persuasive! The process was managed professionally from listing through, showings, of which there were very many; offers, a failed attempt to exchange and an ultimate successful sale.
Was this review helpful? Yes
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by 'Christine' 15/12/2011
- Branch:
- 41 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The first and most important thing about Park and Bailey was their courtesy and professionalism. It was always 'Mrs or Mr Tanner' not Christine or Malcolm. They produced excellent property details of a very high quality. We could be completely flexible about who would do the viewings - if we were around, we would do them, but didn't feel pressured in any way to do them. Liam Jo and Alex were always glad to be of assistance, never once being rude or offhand, and we felt valued as clients.
During the exchange and completion process (which is the most stressful part as you will know), Ginette kept in touch every step of the way doing everything she could to progress the sale of our property and the purchase of our new property. In fact, we would say that she went above and beyond the call of duty, during a very difficult time when communications between us and the other parties went awry.
All in all, Park and Bailey deliver a gold standard service and I would recommend them to anyone.Was this review helpful? Yes
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by 'Malcolm Taylor' 14/12/2011
- Branch:
- 150/152 Brighton Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We purchased a property with Park and Bailey, Coulsdon. If it were not for Ginette Brondson's help and care the whole deal could have fallen down at the last fence.
Was this review helpful? Yes
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by 'Alan Bird' 5/12/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The sale of my property was straightforward...but Park and Bailey came into their own when it came to the conveyancing side of our purchase...without going into too much detail, if it weren't for the efforts of the Park & Bailey conveyancing team,and in particular one Ginette Brondson, the whole transaction would have collapsed at the eleventh hour...this is a professional outfit, use them with confidence.
Was this review helpful? Yes
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by 'Mr and Mrs Happy' 14/11/2011
- Branch:
- 7 The Crescent
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
After a previous purchase fell through, we have to say that Fine and Country have perservered through many viewings close to our wish list with us in the interim before finally finding us the perfect replacement. In the Woldingham office a special mention must go to Krystyna and Annette - so helpful and supportive never tiring of the "nearly but not quite for us" response. In the end we couldn't bring ourselves to buy through any other agent so a credit to the company.
Then Ginette at the sales progression unit made sure it was second time lucky and no hiccups - offer to exchange in well under 4 weeks shows what is possible.
If we were selling this is the only agent we would consider - truly went above and beyond.
Was this review helpful? Yes
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by 'Colin & Helen D' 9/11/2011
- Branch:
- 41 High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Once my wife and I had decided that we would like to live in Warlingham we contacted several of the local agents operating in the area. It soon became very clear that Park & Bailey were head and shoulders above their rivals in terms of efficiency of staff, professionalism and the quality of property represented.
We found our property within 4 weeks of searching and, once our purchase price was agreed, our file was transferred over to their Progress Unit based in Caterham.
Our purchase proved to be quite tricky at times, however, the fantastic service we received from the Park & Bailey Progress Unit with regular update calls and helpful problem solving suggestions ensured that we finally exchanged contracts. The property had been represented by 3 separate agencies and I am sure that our purchase would have collapsed if it had not been for the excellent diligence and friendly professionalism of the Park & Bailey Progress Unit (Ginette in particular). Our vendor probably does not realize how lucky he is to have been represented so well.Was this review helpful? Yes
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by 'JP Isle of Wight' 29/10/2011
- Branch:
- 41 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
This sale was a result of a family bereavement and without exception, Liam and his team were the most professional, courteous and considerate agents I could have hoped for, very aware of market conditions, trends and pro-active in their advice and strategy. We had a very bad experience with another agent but Park and Bailey restored our faith in good old-fashioned customer service and professional excellence. The progress reports, throughout a long transaction, from Ginette were wonderful, she is extremely kind and efficient. I would recommend this company without any hesitation whatsoever. It was not an easy property to market but they achieved an excellent sale for me. A huge thankyou to Liam and his wonderful team!
Was this review helpful? Yes
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by 'Fi Trench' 8/8/2011
- Branch:
- 426 Limpsfield Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Ginette was an absolute breath of fresh air! So professional, conscientious and pro-active!
Was this review helpful? Yes
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by 'bobbymac' 3/8/2011
- Branch:
- 41 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Superb service and dedication above and beyond the call of duty. All the team in Caterham were brilliant and friendly, but special mention has to go to Ginette Bronsdon who was more like a councillor and social worker than a sales lliasion manager.
5 STAR RATING ALL ROUNDWas this review helpful? Yes
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by 'JT' 13/7/2011
- Branch:
- 7 The Crescent
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I both bought and sold a property using Fine and Country. Given that our property sold incredibly quickly I'm not sure that they could have done any better. My only concern was buying and selling with the same agent and the conflict of interest that there is no doubt that generated. Annette and Christina were both incredibly helpful as was Ginette in the After Sales Support office, despite the difficulties she encountered with the chain and some of the solicitors.
Was this review helpful? Yes
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by 'Jane G' 11/7/2011
- Branch:
- 41 High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I sold and bought a property through them... found all the staff very polite and helpful.... any questions I had were always quickly answered... would recommend them to anyone....
Was this review helpful? Yes
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by 'K & R' 11/7/2011
- Branch:
- 426 Limpsfield Road
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
We were both impressed from start to finish with Park & Bailey Warlingham.
They were always responsive and efficient.
Ginette in particular did an amazing job in helping us through the frustrations of the chain process, doing as much as she could to keep us on track and move things through to exchange.
Would most definitely use again.Was this review helpful? Yes
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by 'JF and VB' 17/6/2011
- Branch:
- 235 Three Bridges Road Three Bridges
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
After a lengthy and difficult selling process-five months ,P&B came through with flying colours. Very mature and professional service throughout the period, particularly from Bruno and Ginette who kept us focussed during the frustrating times of which there were many. An Agency to be highly recommended .
Was this review helpful? Yes
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by 'RJT' 20/5/2011
- Branch:
- 7 The Crescent
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
An excellent job, well done under very difficult circumstances mostly created by conveyancing company that were not doing there job. Thankyou very much to the sales progression unit for getting me out of a very deep hole. Highly recommended.
Was this review helpful? Yes
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by 'VB' 28/3/2011
- Branch:
- 235 Three Bridges Road Three Bridges
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have recently purchased a property for which Park & Bailey were the sole agents. Working closely with Bruno, Sales Manager at their office on Three Bridges Road in Crawley, I was given superb customer service throughout a fast and efficient purchase. Bruno was extremely flexible on viewing availability, punctual and very well informed regarding the property. Park & Bailey then managed effective purchase negotiations and remained close to both parties and lawyers throughout exchange and completion. I really felt they went the extra mile to ensure a smooth purchase and iron out inevitable legal delays during purchase. I would have no hesitation is saying Park & Bailey offer exceptional, caring and personal customer service with an honest and open attitude. I am a very happy customer!
Was this review helpful? Yes
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by 'Zak' 25/3/2011
- Branch:
- 235 Three Bridges Road Three Bridges
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrible service. They gave price. 3 weeks later and after only 2 viewings, they said I had the price wrong. Duly dropped it. Still no sign of a buyer. Called today for an update and told they don't want to continue. Have put no pressure on them in the last 2 months, sometimes going 2 weeks before calling. Oh well. That's the end of that then!! Off to someone a bit more proactive!!
Was this review helpful? Yes
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by 'James B' 10/3/2011
- Branch:
- 426 Limpsfield Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
After dealing with several estate agents in London, I have found Park and Bailey to be extremely helpful. They were not being paid by me but were more helpful than the estate agent who sold my house. Ginette was a fantastic support throughout and was extremely valuable to the process. A real asset to the company. Colin, Chris and all the office staff have been extremely helpful to. I would have no question to use these people again.
Was this review helpful? Yes
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by 'rcrct' 27/11/2010
- Branch:
- 426 Limpsfield Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The communication while the sale went through was excellent.
Was this review helpful? Yes
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by 'Nicky' 25/11/2010
- Branch:
- 426 Limpsfield Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We couldn't of asked for a better agent in a very difficult market. Chris your a star. Thank you to Ginette who has been excellent at getting the properties to exchange. Cannot rate P&B highly enough and we have had experience of other agents so we can compare.
Was this review helpful? Yes
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by 'JohnT' 17/11/2010
- Branch:
- 235 Three Bridges Road Three Bridges
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Park & Bailey were brilliant during the process of selling our house. The marketing was very professional and Colin Stock's negotiating skills first class; where in a difficult market he was able to increase the final selling price significantly. Ginette in the sales progression department need a fantastic job in ensuring we completed the sale. I would highly recommend Park & Bailey.
Was this review helpful? Yes
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by 'Kim and Pete' 14/11/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We would highly recommend using Park and Bailey as an Estate Agent. They were helpful at all times, went above and beyond the call of duty, efficient, always responded to queries promptly, friendly and conducted their service with a high amount of integrity at all times. We would, without a doubt, use them again if selling a property. Great Job P&B!
Was this review helpful? Yes
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by 'Simon' 4/11/2010
- Branch:
- 426 Limpsfield Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service provided by all at P&B from the initial sales process through to exchange and completion - I would strongly recommend them to any prospective buyer or seller.
Was this review helpful? Yes
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by 'GR' 29/10/2010
- Branch:
- 426 Limpsfield Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Selling our home has been a saga but Park & Bailey have been brilliant. I cannot thank Ginette from Caterham on the Hill office enough - she is a credit to the office and would not hesitate in recommending her and the services of the company.
Was this review helpful? Yes
 impartial advice, and dealt effectively with the other parties to ensure successful closure of the deal. In terms of the progression to contract exchange, this property chain wasn\'t straightforward, and the issues with the house I was purchasing were not straightforward; Ginette was highly proactive and great at providing balanced views which helped the transaction to make progress. This was despite the fact that Ginette in theory did not have to get involved in my house purchase (only in the sale), yet she went out of her way to assist. I would very much recommend these branches of Park & Bailey to anyone selling or buying a property./&display=popup&link=http://www.allagents.co.uk/review/25139/&redirect_uri=http://www.allagents.co.uk/review/25139/ "Share on your Facebook Wall"){kind=logo}
, Ginette kept in touch every step of the way doing everything she could to progress the sale of our property and the purchase of our new property. In fact, we would say that she went above and beyond the call of duty, during a very difficult time when communications between us and the other parties went awry.
All in all, Park and Bailey deliver a gold standard service and I would recommend them to anyone./&display=popup&link=http://www.allagents.co.uk/review/16493/&redirect_uri=http://www.allagents.co.uk/review/16493/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=After a previous purchase fell through, we have to say that Fine and Country have perservered through many viewings close to our wish list with us in the interim before finally finding us the perfect replacement. In the Woldingham office a special mention must go to Krystyna and Annette - so helpful and supportive never tiring of the "nearly but not quite for us" response. In the end we couldn't bring ourselves to buy through any other agent so a credit to the company.
Then Ginette at the sales progression unit made sure it was second time lucky and no hiccups - offer to exchange in well under 4 weeks shows what is possible.
If we were selling this is the only agent we would consider - truly went above and beyond./&display=popup&link=http://www.allagents.co.uk/review/15280/&redirect_uri=http://www.allagents.co.uk/review/15280/ "Share on your Facebook Wall"){kind=logo}
. Our vendor probably does not realize how lucky he is to have been represented so well./&display=popup&link=http://www.allagents.co.uk/review/15069/&redirect_uri=http://www.allagents.co.uk/review/15069/ "Share on your Facebook Wall"){kind=logo}
