Paramount Properties
based on 398 ratings. This website contains 398 user reviews of Paramount Properties.
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Paramount Properties actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.
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Branch Rankings
| This branch is ranked in the UK |
1 out of 16712 |
| This branch is ranked in London |
1 out of 2932 |
| This branch is ranked in the NW6 area |
1 out of 62 |
Agent Information
Paramount Properties
Paramount properties provides exceptional customer service through a team of experienced, knowledgeable and passionate staff. We build close relationships with Tenants, Landlords, Vendors and purchasers. We use cutting edge marketing to generate diverse applicant pools across the portfolio. We draw on technical innovations and embrace positive change within the industry and involve external experts to ensure we maintain the highest standards at all times.
Offices / Branches
- London - 150 West End Lane , West Hampstead,
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Customer Reviews (Page 0 of 14)
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by 'nicolanewell' 25/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Morelle Baker
- Staff Member
- Danielle Davey
- Experience:
- Would you use the agent again? Yes
Both Morelle and Danielle were both extremely helpful and polite throughout our tenacy and with the moving out process. Both were very quick in replying to any queries or issues we had, which made our tenacy problem free. I would recommend them and Paramount Properties to anyone as the service they provided was outstanding.
Was this review helpful? Yes
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by 'Rob' 24/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Lionel was very helpful throughout the whole process and was very proactive in getting the deal across the line.
I would be happy to recommend Lionel and Paramount.
Was this review helpful? Yes
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by 'K. Thornton' 24/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dominic was personable, professional, efficient, and generous with his time. The follow-up services offered by Paramount are exceptional and the team delightful. The effort they put into s moving in so quickly as much appreciated. Highly recommend them.
Was this review helpful? Yes
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by 'James' 23/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
Hayley and Dom were super professional with all my dealings with them. They took the time out to find the right flat for me, and were very helpful in all my dealings with them through out the duration of my tenancy. Top stuff.
Was this review helpful? Yes
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by 'Shirley and Darren' 23/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
We have been using Paramount Properties for the past 7 years as our Lettings Agent. We were introduced to Mark Durban when we first engaged Paramount to let our flat as we would be residing abroad. We found Mark to be very professional in his dealings and his expertise in the Lettings market was obvious when he was able to let our flat within days of listing. He has continued to provide an exemplary service each time there is a renewal by being prompt, efficient and courteous.
Special mention also goes to Hayley Hills who is our Property Manager. Hayley is efficient in dealing with any queries and keeps us informed of any issues that may arise.
We are happy with the service we receive from Paramount and are comfortable in the knowledge that our property is being looked after by both Mark and Hayley.Was this review helpful? Yes
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by 'satisfied customer' 23/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
i have to say , there is no surprise why "Paramount Properties" are no.1 at the uk and london and that Mark Durban is no.1 in Best Rated Staff in the UK (he should share this space with Rebecca )!
the service i have received has been excellent, so polite , honest and very organized.
they really help us with finding to rent really good flat at the right time and place.
BIG thank you Mark Durban and Rebecca !!Was this review helpful? Yes
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by 'Stuart Johnson' 23/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The sale has been hugely problematic due to a number of complications but Lionel has gone beyond the call of normal duty to see it through. I should imagine his fee was burnt on this sale some time ago but he stuck with it, remained polite and been a great conduit throughout. I would absolutely recommend Lionel to anyone selling a property in the area he covers.
Was this review helpful? Yes
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by 'RS and CS' 23/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Mark rented us our first London property in 2007 and helped us through our move to our next property in 2010. He is always helpful, friendly and knowledgable. He understands our requirements and has found not just a flat to rent but our home. Thank you, Mark.
Was this review helpful? Yes
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by 'jonathonlinn' 22/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
We moved across from Australia 1 year ago and visited a host of agencies in and around North London trying to find a place to live. Mark was the best agent by a massive margin. He listened to our desires and recommended properties that met our needs, he didn't push us to view properties which were outside of our price range and he was extremely helpful in assisting us to get through the paperwork.
I would absolutely recommend using Mark's services and, by extension, Paramount Properties.
Was this review helpful? Yes
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by 'Sam Walker' 20/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We let our flat through Paramount for 2 years with the help of Mark. Having never rented out a property before we really appreciated Mark's guidance. It was always easy to contact him and issues were dealt with in a efficient and professional manner.
We then decided to sell the property and were handed over to Oliver. Again he guided us through the selling process and how to market the flat and get the best possible price for it. There were some complicated freehold issues that took nearly 14 months to resolve. Throughout this time it was Oliver who maintained communication between the solicitors, convinced the buyer it was worth waiting for and generally kept things moving. As with Mark he was always easy to contact and helpful.
We would recommend Paramount to anyone renting out or selling a property in the area. They were superb and we felt supported every step of the way.
Was this review helpful? Yes
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by 'Jason Haynes' 20/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
Lionell provided and excellent service throught our purchase experience. He returned call and emails promptly and pro-actively worked to resolve questions and issues that we raised. On the basis of my experience i would happily recommend Paramaount and work with them again myself.
Was this review helpful? Yes
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by 'Jason Haynes' 20/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
Lionell provided and excellent service throught our purchase experience. He returned call and emails promptly and pro-actively worked to resolve questions and issues that we raised. On the basis of my experience i would happily recommend Paramaount and work with them again myself.
Was this review helpful? Yes
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by 'CT' 20/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- roselands roselands
- Experience:
- Would you use the agent again? Yes
I had a daunting 12 month wait before the sale actually went through. Oliver kept the process moving as fast as he could and despite the duration I never felt that I wasn't a priority. I appreciated his diligence and approach to clients which I would describe as persistent but not overly abrasive. I would highly recommend Oliver and the Paramount team.
Was this review helpful? Yes
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by 'NedaSharifi' 16/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I feel very fortunate to have found Paramount Properties and Spencer Lawrence. A few months ago, I was at the end of my tether with the previous managing agents and didn't know where to begin sorting out the mess that was left behind.
Spencer guided me through every step of recovering control of my property and has done everything to help me get the flat ready for rental - recommending solicitors, liaising with the previous tenants, obtaining safety certificates, changing the locks, arranging for the flat to be cleaned and cleared of rubbish left by the previous tenants, arranging repairs and dealing with contractors - such a huge relief to me given that I am 400 miles away and currently too ill to travel to London. He has completely restored my faith in agents and I look forward to working with him for many years to come.
I would recommend Paramount without hesitation or reservation, either as letting or managing agents.
Was this review helpful? Yes
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by 'V.G.' 15/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Ray Jacobs
- Experience:
- Would you use the agent again? Yes
I am a landlord and have been letting my flat through Paramount Properties for several years.My main contact is Ray Jacobs and it is always a pleasure to work with him. He is always super helpful and practical. You can tell straight away that this company is about honest business and taking care of their customers, unlike most other agents that I've met. At Paramount they are more interested in establishing a long-term relationship with you than to just say anything to make some quick money. I totally recommend them.
Was this review helpful? Yes
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by 'Puneet Rai' 15/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Hayley was our "go-to" person for dealing with our day to day maintenance problems during our tenancy. She was always extremely efficient, friendly and sympathetic. As well as making sure our issue was resolved quickly she would provide regular updates so we would always know what was happening. She was fantastic.
Was this review helpful? Yes
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by 'Dick Bentham' 15/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been dealing with this Company & these particular guys for the past 10 years. They have provided excellent tenants & have dealt with the very few small problems quickly & efficiently. I can not fault them in any way & I would recommend them to any prospective landlord. Well done guys, keep it up !
Was this review helpful? Yes
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by 'Natalia' 14/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
I would highly recommend Paramount when selling a property. I had a very positive experience in that I accepted an asking price offer within a week. Thereafter the sale progressed slowly because of post-credit-crunch-related difficulties with the buyer's mortgage provider, but Oliver Lewis at Paramount patiently navigated us all through the obstacles towards an ultimately successful conclusion. He was easy to deal with and certainly earned his commission!
Was this review helpful? Yes
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by 'Diego' 14/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
All - I would like to highly recommend Paramount agency and James Carter in particular. James quickly understood my requirements and arranged viewings only of properties meeting my criteria. But best of all, he got me to my present flat in West Hampstead; I have called several times to other agencies that managed this property but was only James the one that quickly returned my calls and arranged everything for me be leaving here. The agency even helped the landlord and us to closed the agreement by resigning to part of their commission.
Do not hesitate to contact James at Paramount if you are moving to WH.
Regards -Was this review helpful? Yes
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by 'Suzanne Viner' 13/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mark Durban has always dealt with our flat rental in a fair and efficient way. I have also called to ask his advice on potential flat purchases and renatals and found hime to be friendly, unbiased and his advice to be top notch. I am not surprised that he is highly rated.
Was this review helpful? Yes
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by 'Sam W' 11/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been tenants with Paramount for nearly 5 years now and I would highly recommend them as letting agents. In particular Mark has been an absolute pleasure to deal with. From the moment of contact through their website to moving and settling in to the flat, and still now 5 years on, he has always dealt with any issues we may have had in a prompt, friendly, honest and professional manner. An excellent agent!
Morelle and Hayley also have always dealt with any maintenance issues we have had in a timely and professional manner
Paramount in general have always been very helpful, flexible and fair to us and I wouldn't hesitate to recommend Mark and the company as a whole to anyone looking to rent a flat in London
Was this review helpful? Yes
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by 'Nigel Swift' 11/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Spencer has been great! He has done everything for us to get the property in shape for rental, while we have been overseas! Arranging cleaning, repairs, working with contractors: it has been such a relief to know he is there taking care of the property and looking after our interests. We want our property cared for and feel it is in good hands.
His communication, one of the key factors with a managing agent, has been excellent. He is efficient, friendly, hardworking, and we really feel we have an advocate looking out for us and our property.
I cannot imagine another agent providing a better service.Was this review helpful? Yes
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by 'klkpm' 11/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been with paramount for the last 11 years for letting & management of my property. The staff I have dealt with the Paramount are very helpful,friendly,prompt &professional. The tenants are carefully selected and Spencer in particular has excellent knowledge of local renting condition and advises me in order to maximise my yields. I have been constantly impressed with how any problems have dealt with and with professionalism and Hayley from management office has made this process pain free. I would definetly and highly recommend Paramount -Properties as a letting agent as their service is excellent to none.
Was this review helpful? Yes
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by 'Dr. Karen Johnston' 10/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am delighted to highly recommend Spencer Lawrence from Paramount Properties. Really, I can't say enough positive things about my dealings with Spencer. We are overseas landlords and Spencer has gone above and beyond requirements to help us let out our Hampstead flat. His communication has been excellent and he has followed through on all promises. He has a keen eye to know what needs to be done to fix up a flat for rental while bearing in mind budget requirements. He has managed to put our flat in a better state to let out than when we acquired it and has kept the costs to a reasonable level. I would highly recommend Spencer to any landlord and specifically to an overseas landlord. He has really been great and is a nice person to work with.
Was this review helpful? Yes
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by 'westhamptenant' 10/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Paramount has been taking care of the management of the flat I rent for years and has always provided a very professional and speedy service. Their team has a very good customer attitude and can be flexible when needed.
This exprience also would encourage me to use Paramount for their other services.Was this review helpful? Yes
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by 'annabe' 10/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
I recently bought a small flat from Paramount Estate Agent in West Hampstead. I was dealing with Oliver Lewis and he was a pleasure to work with. The flat was listed with two agencies and i believe the reason it sold through Paramount is due to their professionalism and their excellent customer service. Oliver was happy to answer any questions i had, he met me at a flat a few times and was always available to take my calls and to meet in person. His positive attitude and honest approach were critical for me to make an offer and eventually complete on the sale. I appreciate the fact that Paramount was not making that much commission from the sale, yet they were very helpful and treated me with utmost respect. I really liked dealing with Oliver as he was honest, straight to the point and competent. He was also very good at dealing with both sides of the lawyers and pushing the deal though as quickly as possible. I would definitely recommend paramount and Oliver.
Was this review helpful? Yes
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by 'Dr. Nada' 10/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I met Mark about 3 months ago & was looking for a place to rent, he showed me a couple of places that i didn't like, nevertheless he kept on looking for me till he found me the place i'm in right now, during my move-in he was very accomodating and always trying to solve any problems i face, I have to say that i have dealt with lots and lots of state agents (during my search for the flat) and honestly speaking Mark was the best one, he is always there for you, always returning your calls, and hates the word (No, sorry i can't), I do strongly recommend him for other prospective tenants & hope he will progress more and more in his professional career.
Was this review helpful? Yes
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by 'Dr. Nada' 10/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I met Mark about 3 months ago & was looking for a place to rent, he showed me a couple of places that i didn't like, nevertheless he kept on looking for me till he found me the place i'm in right now, during my move-in he was very accomodating and always trying to solve any problems i face, I have to say that i have dealt with lots and lots of state agents (during my search for the flat) and honestly speaking Mark was the best one, he is always there for you, always returning your calls, and hates the word (No, sorry i can't), I do strongly recommend him for other prospective tenants & hope he will progress more and more in his professional career.
Was this review helpful? Yes
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by 'Katherine and Oliver' 9/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Spencer Lawrence
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
We have been very impressed with the service that we have received from Paramount over the last 18 months. When we first made contact with them they were very professional and efficient and they have maintained this throughout our tenancy. Staff are extremely prompt with responses and they have gone out of their way to help us when necessary. We would highly recommend Paramount to anyone wishing to rent a property in London.
Was this review helpful? Yes
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by 'E. Graham' 9/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Good service - everyone I came across at Paramount was friendly and helpful. I had particular dealings with Lionel and Oliver who were great. Agents arrived on time, gave me prompt feedback and were always available at the end of a phone. Thanks so much for everything you've done!
Was this review helpful? Yes
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by 'P O\'Sullivan' 5/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Altogether excellent service
Was this review helpful? Yes
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by 'sara' 4/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I used Paramount to sell my property and both Lionel and David were great assisting with the sale.
They arranged for the flat to have as many viewings as possible and I had the apartment under offer within a week of putting it on the market. there have been few problems along the way and Lionel has been assisting troughout the whole process in a professional manner.Very pleased to have put my property on the marker with themWas this review helpful? Yes
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by 'Maida Vale' 4/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had used probably 10 other agents to look at 40 other properties and made unsuccessful offers on 3 flats, before talking to Paramount. With Paramount, I found their listing for a flat, set up a viewing, made an offer, and signed the papers all within a matter of hours. They were as fast and responsive as I needed after that long search.
When I needed to leave my tenancy early to move overseas, Paramount facilitated the termination with equal ease and service. Viewings by prospective tenants were scheduled at least a day in advance, so the multiple viewings were completely invisible to me.
Paramount understands what its clients want, and they deliver. Well done.
Was this review helpful? Yes
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by 'Danielle' 3/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been renting our property through Paramount for around 3 years and are very pleased with the standard of service Hayley (our first point of call) has provided throughout this time. However big or small the issue she has listened to our requests and responded to them in a courteous, swift and appropriate manner.
It’s refreshing to be renting through a property management company whos staff are supportive of both tenants and landlords requirements.
Keep up the good work!
Was this review helpful? Yes
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by 'Amy' 3/5/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found the service at Paramount excellent, David our contact there always remained professional and was a continued support through the stressful selling process. We are very greatful for the help we received from paramount and would not hesitate to use them again. A recommendation from us with 5 stars.
Was this review helpful? Yes
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by 'David Dillon' 3/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dominic Moyes has found us both of our last 2 rental properties over the last 4 years in the West Hampstead area. After lengthy searches with other agencies It was Dominic that found us the best properties that suited our needs. We have been very pleased with his level of professionalism and friendly nature and I would not hesitate in recommending him as a letting agent to anyone looking for a property in the area.
Was this review helpful? Yes
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by 'PhillipIP Ingamells' 2/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have let my 2 bed flat through Paramount Properties for the last 10 years. I had assumed my flat would, on average, be empty 2 weeks a year as tenants moved on. In 10 years, the property has been empty for 3 days. This is down to 2 things; a good flat (bought through Paramount in the first instance) and Spencer Lawrence at Paramount who has always been my first point of contact.
One set of tenants left the property full of their furniture after their tenancy expired; due to a break-up. Beds, tables, sofas, plant pots and dozens of pictures were piled into a bonfire pile in the front room. I was at a loss as to how I could get rid of this detritus in the 24 hours I had before the next set of tenants moved in. Above and beyond the call of duty, Spencer arranged for the flat to be cleared and cleaned, even though I don't employ Paramount as management, solely as letting agents.
This is just one example of how Paramount have aided me through the choppy waters of being a landlord. They are always available to offer expert advice and a drama never becomes a crisis.Was this review helpful? Yes
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by 'Vikki' 2/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I cannot rate Dom from Paramount properties highly enough- from the beginning of our tenancy to the end he has been a great support and completely professional- a star! His knowledge of the property market, enthusiasm and helpful ness know no bounds :)
Thank you so much Dom- best wishes from Dharshika and VikkiWas this review helpful? Yes
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by 'Anita' 2/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have found Mark to be helpful in our letting process and found the whole process to be very professional. We rented our flat through him 4 years ago and he has been impeccably organised in all communications and in particular, in the annual renewals. Definitely a positive real estate agent experience!
Was this review helpful? Yes
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by 'Grant Lock' 2/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have rented a property through Paramount for the last four and a half years and have always found the serivce to be of a high quality and very professional.
Hayley has always been easy to deal with and has quickly and efficienly resolved problems that we have had during our tenancy to ensure the smooth running of the house. Would highly recommended Paramount as an agency.
Was this review helpful? Yes
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by 'Lucy Kinsella' 1/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having had a pretty poor experience letting my flat with a larger London agent (who were great at "selling" the flat but poor at looking after it once tenants were in it) I decided to give Paramount the chance to manage it for me. Spencer was the first person I met, and he was completely charming, knowledgable about the area, and reassuring. My property was let promptly, for a decent rent, and has been managed since by the agency. I have never had any issues with them - problems at the flat have been sorted out without hassle, and at reasonable cost, and new tenants have been found as required. As I am living overseas it has been very important that I don't have to worry about my flat - and I can honestly say that I haven't worried once in the almost four years I have been away. I highly recommend Paramount as a letting and management agency.
Was this review helpful? Yes
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by 'Mike Clark' 1/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Spencer and Lucy have rented out various properties of mine over the years and I have always found them to be very knowledgeable and reliable. They know the market extremely well and I would highly recommend them if you are a landlord looking to maximise profits on your property portfolio.
Was this review helpful? Yes
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by 'Burn' 1/5/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
I have always been very pleased with the service that Paramount have provides. I have rented my flat with them for the last 8 years and Spencer in particular has made the process very pain free. This had not been my experience when I used other local agents. I would happily recommend letting with Paramount
Was this review helpful? Yes
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by 'Alex and Clare' 30/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
We were very impressed, Mark was very attentive and helpful but most importantly, organised and professional. Having had dealings with other west hampstead letting agents, we would by far recommend Paramount Properties.
They were considerate to existing tenants when organising viewings, and consistently provided a good service to us as prospective tenants, all the way up til move day. We have yet to use they're services as managers of the property as all was in great order.Was this review helpful? Yes
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by 'Alex' 30/4/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We would definitely recommend Paramount - they were a huge help in selling our flat. They got us an impressive amount of viewings in a short space of time.
Both David and Lionel were really helpful and supportive throughout the process - e.g. discussing at the start the various options we had, and what tactics we should use to give ourselved the best chance of finding a buyer. Then there were various complications because we had to also extend our lease, and they helped us through that.
Whenever we left phone messages/emails, they contacted us quickly - something which many estate agents are not great at doing. So in summary, highly recommended, they give you a very good service.
Was this review helpful? Yes
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by 'rainsworth' 27/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
I have found the staff I have dealt with at Paramount Properties to be helpful, friendly and prompt. James has always been helpful when I've had any queries - including helping me out when I locked myself out of the flat.
I have had a number of dealings with Hayley at the Management office. She has always responded to my enquiries within the hour (during office hours) and has organised a variety of services to take place within a week. I have been consistently impressed with how quickly my problems have been dealt with and with her professionalism.
I would definitely recommend Paramount Properties as a letting agent.Was this review helpful? Yes
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by 'Leena & Ben' 26/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
Hayley and Morelle have always been quick and efficient to resolve any problems that we have had during our tenancy.
They are easy to deal with and go out of their way to accommodate any requests we have.Highly recommended! We have not experienced such first class service as this in the past with previous estate agents we have used :-)
Was this review helpful? Yes
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by 'IW' 26/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
We would not hesitate to use Paramount and Mark Durban again. We found their fees to be competitively priced and they always appeared compotent and professional. Mark took time to find out the sort of property that we were looking for and only showed us ones that fell within those parameters; unlike other agents he did not waste our time showing us properties that we obviously would not be interested in. The best part of Mark and Paramounts service was how responsive he/they were. Throughout the process we were constantly kept updated and all our queries were answered quickly. As this was the first flat we have rented, we found this particularly useful.
Was this review helpful? Yes
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by 'K Hood and A Melamed' 24/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We've been with Paramount for four years now and during that period our contact for any problems with our flat has been Morelle Baker. Dealing with agencies and/or landlords to solve issues quickly is always a hit and miss affair, but Morelle's customer service has been excellent throughout our stay, always replying promptly to our emails and keeping us in the loop as to when the work can be carried out.
Very recently we reported a number of problems relating to our kitchen and bathroom within the space of one email, and to our delight they were addressed and dealt with inside 24 hours; indeed, she was on hand to provide us with advice for solving two of the issues ourselves, which saved us from potentially having to pay a bill.
Paramount as a whole have been thoroughly professional, and unlike some other agencies have made life simple, particularly with contract issues. Very much recommended.
Was this review helpful? Yes
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by 'as' 23/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
helpful, very straightforward, very efficient
Was this review helpful? Yes
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by 'parkside property' 23/4/2012
- Branch:
- 150 West End Lane
- Services:
- They manage our estate
- Staff Member
- mark durban dominic moyes
- Experience:
- Would you use the agent again? Yes
I have used Paramount Properties for lettings and the maintenance of my properties .I have always forund them to be professional ,competitive and very friendly in their approach .I have no hesitancy in recommending them to anyone either looking to use them on a single property or portfolio of properties for their excellent service
Was this review helpful? Yes
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by 'RStewart' 23/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
James was very quick to respond to my rental viewing and was reallly straight-forward in his approach.
This was the first property I looked at and I felt it was the best presented and that was down to dealing with James.Was this review helpful? Yes
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by 'Jason' 23/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
All services very good, quick to respond to any issues raised. Staff very helpful .
Was this review helpful? Yes
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by 'Nick S' 23/4/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
I recently purchased a property and the vendors' agent was Oliver Lewis at Paramount Properties. Having previously sold my own property, I had become used to agents taking a reactive role and not being as involved in the process as I would like. However, Oliver was excellent and always made me feel that he was in control of the sale process and ensuring that he remained in close contact with myself and the vendors. He was extremely straightforward and a pleasure to deal with throughout the process. Highly recommended.
Was this review helpful? Yes
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by 'Diane' 21/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have been dealing with Paramount Properties for over 12 years. Mark has handled my property business dealings for the majority of that time. I always find him professional, available and friendly. He always returns a call and deals with any queries I have promptly. He vets and selects my tenants carefully and has an excellent knowledge of local renting conditions and advises me accordingly in order to maximise my yields. I have recommended him to other landlords and would have no hesitation in recommending Paramount and Mark in particular again.
Was this review helpful? Yes
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by 'Pete' 21/4/2012
- Branch:
- 150 West End Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? Yes
I have always found both Hayley and Morelle to be efficient and very helpful. Every problem we have had has been dealt with effectively and promptly by the managing agents. They respond quickly to emails and are keen to follow up to check that everything went well. I would be very happy to stay with Paramount as a letting agent because of the service that Hayley and Morelle provide.
Was this review helpful? Yes
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by 'Anon' 20/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Mark did not manage our property during our tenancy as this was done through the landlady directly. But whenever we had questions or any trouble getting hold of her he was very helpful and prompt to respond. He wasn't pushy when he let the place to us, didn't lie or try to put us under time pressure. And on moving out of the place he has been equally efficient and generally a pleasure to deal with. It is nice to have one named contact who genuinely seems to remember you and the property in question when you get in touch.
Was this review helpful? Yes
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by 'Jerry' 20/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Hayley Hills
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
For the past 10 years I have used Paarmount to manage my property. Both Mark Durban and Hayley Hills have been very professional in whatever task they have undertaken, and nothing ever seems too much trouble for them. The tenants they found for my property were always thoroughly researched and looked after my property.
My only slight criticism was the high quotes I received from the Paramount Maintenace department to do repairs etc to my property. I did mention this to Hayley and she was very quick to apologise and assured me she would look into this.
I would recommend Paramount to any Landlord who is looking for a professional all round experience.
Was this review helpful? Yes
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by 'alang38' 20/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
have let property with them for some years now and always found them to be very helpful and efficient in dealing with any problems or issues that occur
will use them for the next property...Was this review helpful? Yes
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by 'Robert Smith' 20/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent agency, would highly recommend dealing with them.
Was this review helpful? Yes
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by 'Gehan' 19/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
I used Paramount for a flat in Hackney for 14 months and dealt with Hayley and Morelle. Both were very quick to sort out any problems we had and it was a very pleasant experience overall!
Was this review helpful? Yes
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by 'Marie' 19/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
We haven't had any problems with Paramount, we have received the deposit within one week from moving out from the flat, and Paramount have always responded quickly and fixed all problems with the flat immediately. 24hr maintenance service also deserves credit. They were extremely helpful when there was a burglary in our flat. Overall, no complaints from us, we have had only good experiences with Paramount.
Was this review helpful? Yes
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by 'Alper A.' 18/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
I rented a flat through Paramount Properties in North West London. My contact Dominic was very professional and helpful through out. He provided precise information about the flat, helped me and my landlord come to an agreement and he was very quick to respond on any questions and problems I had. I would definitely recommend Paramount Properties to anyone looking to rent a flat.
Was this review helpful? Yes
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by 'Paul' 18/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dominic provides a very even handed approach to lettings. As a Tenant this is reassuring as you feel that you get a fair deal! Property Managers must strike a balance between the needs of the Landlord and Tenant. I believe Dominic plays a critical role in ensuring that both sides get an agreement that they are happy with.
Was this review helpful? Yes
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by 'LJJH1984' 16/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Over a period of 4 years we have rented two properties through Paramount. Throughout they experience I have found them highly personal, responsive and professional.
They have excellent knowledge of the areas in which they operate. If ever there were any maintenance issues with the property, they were responsive in having them resolved quickly and effectively.
I would certainly recommend them to my friends and family.
Was this review helpful? Yes
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by 'Douglas' 16/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have been using Mark Durban at Paramount for about 9 years now. He has always provided timely and very accurate advice, he certainly knows his stuff, and is always prepared to go that little bit further to ensure a succesfull letting to the satisfaction of both landlord and tennant.
Was this review helpful? Yes
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by 'Phil' 11/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Prompt to organise initial viewings, patient with us making a considered decision and then helped us to negotiate the cost of the rent to the level we were hoping to pay. All the while, Dom was attentive, prompt and did what he said he was going to do. Since moving in to the flat, Dom has continued to keep in touch on existing maintenance issues and has been efficient in ensuring we have all of the information we need re: bills and standing orders. Excellent service and a good sense of humour too.
Was this review helpful? Yes
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by 'Michael P' 11/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
We had an issue with our shower, where the valve in the handle came loose, so the shower couldn't be turned off.
Both Lucy and Hayley were away, so I was redirected to Morelle, who I have personally never dealt with.
I explained the situation to Morelle, as well as the fact that I couldn't take much time off work. She was extremely friendly, polite and efficient. She called the plumber, and then told me he would give me a call, within 2 minutes of Morelle's 2nd call. Andre the plumber was on the line, and was rushing to our flat. Andre came to the flat in 45 minutes, which is a fantastic response time. It turned out that the problem was very simple (always is), and Andre was able to sort it very quickly. Andre was extremely friendly and polite and after fixing the problem, showed me what to do if the problem does arises again. I was really impressed with the response and service I received from both Morelle and Andre. I have and will continue to recommend Paramount Properties to friends and colleagues.Was this review helpful? Yes
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by 'Dr David Howie' 11/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mark and Spencer at Paramount helped us quickly and easily find the flat we wanted, then guided us through the offer and contract process, and managed the move-in and handover too. We've been renting in London for many years, but this was comfortably the smoothest and least painful move we've had. Mark and Spencer were a pleasure to work with, and obviously on top of their game. Highly recommended.
Was this review helpful? Yes
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by 'Yaslocke' 7/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Apon contacting paramount I was greeted by friendly staff who put me through to James Carter. From then on he made it easy for me arange a time that suited me to view the flat and gave me efficient information about the property. When going to view the property James was punctual and friendly. Once I had decided I liked the property, made an offer and provided necessary information, all the hard work was delt with and I wasn't bothered with boring questions. Once a contract was set I visited the estate agents on Westendlane to sign on the dotted line. Apon arrival again I was greeted with... (read more)
Was this review helpful? Yes
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by 'JLR' 5/4/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- David Warren
- Experience:
- Would you use the agent again? Yes
David Warren is straightforward and easy to deal with.
Was this review helpful? Yes
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by 'Paul and Nikki' 4/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We found Paramount very easy to deal with. The initial query was dealt with promptly, the viewing appointment was kept and having decided to take the property there and then, James was happy for us to sign straight away. The service after signing was fine, we had to chase a couple of things up twice, but all were resolved and James was happy to help with any query and went the extra mile on a couple of occasions for us too which was much appreciated.
Since we have moved in, we have had a couple of issues to be dealt with and have found Hayley and Morelle very responsive and helpful.
Throughout our experience of Paramount they have generally been flexible and helpful.
Was this review helpful? Yes
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by 'Arthur Gourounlian' 3/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Just want to thank Hayley & Morelle for fixing my HOT water .
It was taken all nicely in consideration and they both did their best to fix the problem .Thank you Girls
ArthurWas this review helpful? Yes
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by 'Coffers' 3/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
From moving into the property to the eventual nightmare I faced with my flatmate. I felt very comfortable that Paramount had my best interests at heart. From providing assistance when there were problems with the heating to managing an frustrating sittuation where my flatmate lied about paying rent, Spencer Lawrence handled the dispute in a professional and incredibly thorough manner, maintaining patience throughout.
I would use Paramount again if I were to be living in the area and would happily recommend them.
Was this review helpful? Yes
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by 'Dilhan' 2/4/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I'd dealt solely with Oliver Lewis at Paramount, I found him to be very professional and always willing to offer his assistance where possible in the process. I would definitely recommend Paramount to friends, i actually already have.
Was this review helpful? Yes
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by 'A T Hinds' 2/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I can honestly say that Paramount is one of the best Estate Agent I have dealt with. I have lived at this property for 3 years now and any problems I have encounter have been dealt with very efficiently. The ticketing system for dealing with issues work extremely well and I never have to wait very long for a response.
Prior to moving into my current address, Paramount were incredible helpful in searching out ideal places for me and I really cannot fault the service. If I decide to move Paramount will be the first Agents I go to.
Was this review helpful? Yes
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by 'Anna' 1/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Helpful and polite. Mark sorted out our contract really quickly. Arranged an early viewing and we signed on a weekend. We have never had any problems with Paramount
Was this review helpful? Yes
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by 'Eoin K' 1/4/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Great Service. Efficient showing as well as easy to deal with renting flat to three people with differing circumstances (student, full time employ etc)
Responds quickly to emails when any issues have arisen since moving in.
Was this review helpful? Yes
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by 'Sigal' 31/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I would highly and whole-heartedly recommend Lionel Stoll at Paramount.
I was so impressed with Lionel’s excellent service. He constantly displayed dedication, integrity & honesty and was extremely efficient, professional and a pleasure to deal with.
I have no doubt that Paramount would be my first choice when I am seeking services of Estate Agents in the future.
Thank you Lionel again, for your endless help, advice and support!Was this review helpful? Yes
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by 'Natasha' 30/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mark Durban has been my letting agent for the last 10 years and he is the most efficient, helpful and competent agent I have found. He goes above and beyond his duty to provide me and my tenants with a service that preempts any issues, is prompt and takes all of the stress of dealing with the property off my hands.
Everyone that I have come into contact with who knows and deals with Mark consistently sings his praises, and I wish that all estate agents provided the type of service, thoughtful and intelligent, that he does.
Lionel Stoll deals with me on the sales side, and he like Mark provides an excellent service, and I would recommend him highly if you wish to sell your property, as he has the experience for accuracy of valuations and is a pleasure to deal with.
Was this review helpful? Yes
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by 'Duleep' 30/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was originally shown my flat by Dominic 2 years ago and I remain a tenant at the same flat. There are several reasons for this. Dominic clearly understands the commercial needs of his landlord client but is able to successfully reconcile that with the requirements of the tenants. He's direct and straightforward so I dont think I'm being conned in any way. Any issues that have arisen with the flat have been dealt with in an expeditious manner. Given the above and in view of my other experiences with estate agents in London in the last 15 years, I thought it was important to to highlight when you actually come across "a good one".
Was this review helpful? Yes
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by 'Ian' 29/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
Lionel proved to be a very attentive and accessible agent who negotiated effectively with the seller and was helpful in ironing out minor problems. Thanks to him the transaction went very smoothly.
Was this review helpful? Yes
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by 'NW6' 29/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Paramount Properties for my rented flat. Paramount provided an excellent service over the three years years I lived at this property - they were great when I initally went through the paper work and were always really efficient and thorough in getting things done including the inventory and arranging professional cleaning.
Both Mark Durban and James Carter were great to deal with and gave me ample notice when they were conducting viewings when it came to moving out. It was great to use a letting agent that was fair and always know that things were being taken care of properly.
Was this review helpful? Yes
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by 'NChalmers' 29/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Paramount have always been efficient and responsive in my dealings with them. Mark always follows up promptly, is proactive in dealing with renewals and has acknowledged and corrected any issues that have arisen - very few I am pleased to say. I use them as I do not have time to manage my flat personally and am confident leaving it in their hands.
Was this review helpful? Yes
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by 'chiara' 29/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
I had a very good experience with Paramount. My first contact with them was through the website, where I found the property I was interested in. Once I got in the agency in person, they showed me the flat I was interested in on the same day and the process went really fast and without problems. The agent answered my questions and concerned very quickly and kept me updated during all the process of making the offer and signing the contract. In addition, he made sure in person that the flat was clean and tidy before I moved in. I really appreciated the employment of a third party inventory firm. I have now renewed my contract and during this process the agent was efficient and the process went fast and smooth. I totally recommend them!
Was this review helpful? Yes
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by 'Lyndsie' 29/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
We used Paramount to rent our first flat togther. the experience was grea- very efficient and easy. Dom was extremely friendly and worked hard to get us all set up in time. the efforts were much appreciated!
Was this review helpful? Yes
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by 'Andrew' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
We had an unpleasant experience with the landlord of the flat we rented but our experience was in no part due to the staff at Paramount, who were professional and efficient throughout. They dealt with numerous maintenance issues promptly, and I believe Hayley actually helped us avoid further drama on securing our deposit afterwards. I am happy with the service they provided.
Was this review helpful? Yes
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by 'Olusanu Akinpelu' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Paramount properties provided excellent services and helped me throughout the purchasing process. I had registered interest for the property with Paramount properties and another estate agent whilst it was under offer, in case the property was back on the market. I never got an email back from the other agent despite me pointing out several times to them my interest. Paramount properties were very quick at letting me know when it became available and literally stayed in touch on a daily basis from the first visit to the property, till completion. They are still in touch post completion for... (read more)
Was this review helpful? Yes
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by 'J' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
Very happy with Paramount, they have helped with all queries I have had. Initial contact was easy, arranging a viewing even easier. I was given all the details I needed at the viewing, and the next steps were all explained to me. Signing the contract was easy, and at my convenience. Moving in was trouble free too. The pre move inventory seemed a bit dated (just spoken into a Dictaphone instead of taking pictures) and seemed to take a while for a very small flat!. But this was of very little inconvenience.
The only negative point to bring up, is that on two occasions I had someone enter the flat without my knowing of it beforehand. Granted, I had asked someone to help me with a pest problem, but I was not made aware of when someone would be visiting. I then discovered that someone (who I had not met) had been into the flat whilst I was at work. I made Paramount aware of this and they did apologise, however the same situation played out the next week.
Other than that, I have been very satisfied with Paramount and my tenancy has been a pleasure.
Was this review helpful? Yes
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by 'D Ariyadasa' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
As a long time resident of the West Hampstead/Kilburn area, I have come to rely on Paramount Properties for their expertise regarding the neighbourhood. This is especially true of Dominic Moyes, who has on more than one occasion offered me invaluable advise when renting in the area.
It's a pleasure to say that his help extends beyond the “signing on the dotted line” stage. On numerous occasions, including the time I locked myself out, Dominic has been just a phone call away.
Excellent service and customer care.
Was this review helpful? Yes
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by 'Zambi T' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
I have recently moved to UK and went through the process of renting a flat with Paramount. I found James Carter very helpful and efficient and the whole process of negotiation, referencing and documentation was managed very smoothly. Paramount manage the maintenance of the property and they exceeded my expectation in terms of the repair work that was done prior to my moving in. All my maintenance requests have been addressed promptly and with the highest level of professionalism.
The only suggestion I have is that overseas tenants who may not be familiar with how utilities need to be managed and how certain appliances such as boilers are to be used can be given a briefing upfront. Ofcourse all my questions were answered satifactorily, but it would be good to have a getting started guide.
I would definitely recommend James Carter and Paramount lettings to prospective tenants.
Was this review helpful? Yes
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by 'CC' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Oliver Lewis
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
Paramount were v helpful throughout a failed and a successful flat sale - a fact that is evidenced by the fact that I think the people that bought our flat have also given a really positive review. Oliver was brilliant when our first buyers fell through and we had 3 offers on the flat about 3 days after it went back on the market. Then Lionel was great at making sure that the exchange happened in a really tight timescale by chasing all solicitors to get stuff done - I actually wish we were dealing with them as a buyer as our eventual purchase was nothing like as smooth!
Was this review helpful? Yes
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by 'phil keene' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
james helped me with all my enquiries and concerns very quickly and we got all of my issues sorted very quickly due to james' swift actions.
Was this review helpful? Yes
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by 'P. H.' 28/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Any transaction involving the property market in London automatically ranks bottom in the list of my favorite activities. Dealing with all sorts of things, ranging from fake adverts to nightmare landlords of overpriced properties is so common place that I dread the moment when I sign a new contract that requires me to be physically present and rent property here.
People at Paramount though were refreshingly old school when it comes to maintaining certain standards of integrity and efficiency. Dominic was the first person I contacted and to my releif he didn't ask me "how much I could... (read more)Was this review helpful? Yes
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by 'Nir' 27/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We used Paramount to buy our first property. We had previously been using another agent in the area who totally wasted out time. Lionel was quick and efficient and got the job done in very quickly. We just missed the stamp duty because Lionel made sure the exchange was done on the right day. He is persistent, and this does help in the long run. Would recommend Paramount to anyone interested in buying a property in West Hampstead/KIlburn etc.
Was this review helpful? Yes
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by 'Ian' 27/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
Lionel was a very attentive agent. He was responsive and made himself readily available and easily contactable. He provided useful information and advice and was an effective mediator with the seller both at the time of agreeing a price and later when ironing out some minor problems. It was also thanks to him that the purchase was completed painlessly and in record time.
Was this review helpful? Yes
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by 'CASH' 26/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
I have rented through Paramount for almost 2 years and have been in contact with Hayley on evey occassion something has needed fixing, replacing, (or a rescue situation from being locked out!),etc. She is always supportive and professional. She has made sure that any problems are dealt with immediately and will follow them up if there is any delay. She is fabulous at communicating and liasing what is going on with the flat, between engineers, tenants, landlords and other residents in the building and organising all the things that we don't even have to think of because she is three steps ahead, ie; gas inspection/electrical, carpet fittings. Hayley has always gone the extra mile for us and it has been a pleasure to have her assistance.
Was this review helpful? Yes
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by 'TMZ' 26/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- David Warren
- Experience:
- Would you use the agent again? Yes
I recently purchased a flat through Paramount and was very pleased with the level of service I received from them. David was very efficient and always made himself contactable. Given I was a first time buyer going through the whole process for the first time that made it a whole lot easier.
Was this review helpful? Yes
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by 'Annabel Crooke' 26/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great, efficient service. Really quick to react with any problems.
Was this review helpful? Yes
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by 'Deb' 24/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have known Mark for many years. He is a pleasure to deal with, efficient and honest. I have recommended him in the past and would do so again.
Was this review helpful? Yes
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by 'Janet' 23/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
I recently rented a property through Paramount. I sold my own property after 19 years and was very apprenhensive about moving into rented accomodation. However, staff at Paramount made the process for securing property and moving in very seamless. Upon moving a couple of matters arose, for example repair to bathroom light which was replaced immediately after advising Paramount. Paramount organised the transfer of all utitlies on my behalf.
A big thank you to Mark Durban for sorting the letting arrangements and to Hayley Hills for her efficient assistance.Was this review helpful? Yes
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by 'Julie Grant-Hapeshi' 23/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have been the continuous agent to my flat for nearly ten years. Living far away from my flat I feel reassured that the letting of the flat is in good hands and confident in their finding the right tenants in quick time. I have always found them to be excellent in communicating and very pleased with the service they provide. I have dealt mainly with Mark Durban. Both he and Dominic Moyes are very professional and understanding. I have no hesitation in recommending them.
Was this review helpful? Yes
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by 'Bea' 22/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I first met Mark from Paramount having spent 4 weeks with a neighbouring agent who didn't manage to find me one viewing. He was extremely efficient and professional, and within less than a week we had a signed tenant who has been with us for five years. I consider Paramount Properties to be a very high calibre agent and would not hesitate to recommend to my friends.
Was this review helpful? Yes
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by 'M Buccheri' 22/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have found Mark to be very professional yet approachable - when my flat went empty in 2010 he found me the ideal tenants within days. Any queries I have had are answered without delay. I would highly recommend Paramount Properties to any Landlords looking to let in NW London.
Was this review helpful? Yes
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by 'Gary' 22/3/2012
- Branch:
- 150 West End Lane
- Services:
- They manage our building
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I live abroad and use Paramount to manage my property. I have been liaising with Mark Durban who has been excellent. The management operation is very well supported and gives me peace of mind that my property and tenant are being looked after.
Was this review helpful? Yes
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by 'Tamarra J.' 22/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
From the beginning, James Carter took a very professional approach and was very accommodating in helping me find a place that suited me. He consistently checked up on how the property was doing and whether things were running smoothly in 10 parsifal road, whilst ensuring a degree of personal space of course :). He is probably the best estate agent I have dealt with so far.
Was this review helpful? Yes
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by 'Anna' 22/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
Paramount Properties provides an excellent service. I lived in the property for 6 months and I was very happy with everything. They deal with all the enquiries very fast and with a great customer service. I would recommend Paramount for future tenants.
Was this review helpful? Yes
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by 'Sean Mc.' 22/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have rented out my property with Paramount Properties acting as my managing agent for over two years and Mark Durban as my main point of contact with regard to this.
Mark found me some really great tenants very quickly.
The Paramount Properties team in West Hampstead, inc;luding Mark and Hayley Hills have always been available for any query in a timelty fashion and responded quickly, efficiently and with the minimum of fuss for both my tenants and me.
I have been oversdeas for the bulk of the letting period and have always felt 100% comfortable with Paramount acting as my managing agent, when there is an issue is just gets dealt with... nice.
On top of this I feel I am talking to human beings when I deal with Paramount.
In short, I totally reccommend Paramount Properties - give them a call.Was this review helpful? Yes
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by 'Marcos Fernandez Pardo' 22/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have worked with Paramount and Mark Durban for now some years looking for propertied to rent both for me and for the company I work in as Managing Director. Mark has always found amazing propeties for us at very good value for money and in very different bands. Most importantly he has found fuss free properties that where properly managed. Today I tend to look no further when we need to rent or buy a property, it does not pay my time
Was this review helpful? Yes
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by 'Theresa' 21/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount to let my property, specifically via Dominic Moyes. Dom was extremely helpful and organised all of the Landlord logistics for me, such as organising the inventory to ensuring the flat was thoroughly cleaned for the next tenants. He made the letting process as painless as possible for me, and for that I am very grateful. And he found me fabulous tenants as well!
Thanks Dom.
Was this review helpful? Yes
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by 'D.Akhmetova' 20/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have had quite a lot of experience with different agencies,and this one proved to be one of the best.I have always got very quick respond and even when I didn't contact myself,Oliver called me himself. Also,he always tried to push the deal through and find compromise between seller and me.He gave us a bottle of champagne after the sale which I thought was a very nice touch!
Was this review helpful? Yes
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by 'Tom Hyatt' 19/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
I went to Paramount a few years ago upon a recommendation from a friend. It was a Saturday and I happened to be in the area, so I popped in. Dominic was there dealing with another customer, but was quick to recognise I was waiting by offering me a seat and that he'd be with me within a few minutes. For me this is a true testimony to someone who values customer service.
After a brief meeting with Dom, where I gave him all my requirements for a property, he told me to leave it with him and that he'd get back to me. Within a day or two, Dominic was in touch with a perfect property matching my... (read more)
Was this review helpful? Yes
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by 'Richard Byrne' 19/3/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Oliver Lewis
- Staff Member
- David Warren
- Experience:
- Would you use the agent again? Yes
Our flat had been on the market for nearly a year with poor viewing numbers when a friend in the same block recommended Paramount to us. David Warren gave us a realistic valuation (unlike previous ones) and explianed why our flat would achieve that price.
Viewings immediatly followed and we soon had an offer. Oliver Lewis negiotiated the sale, got us a good price and handled the process thereafter. He was always available and responded to calls and emails very quickly. Paramount are very professional and I would not hesitate to use them again to sell a property.
Was this review helpful? Yes
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by 'JNSherriff' 19/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- James Carter
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
Paramount have been brilliant. I initially bought my property from them 3 years ago and in the last year they have helped me let it. Their service is friendly and very professional and someone is always there to help out if you have a question (however large or small).
Was this review helpful? Yes
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by 'Robin Cox' 19/3/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We went through the process of renting the above property with Paramount (contact Mark Durban). I found them very efficient and helpful and we asked for a repair to be carried out before we moved in. The repair was carried out efficiently and to a high standard.
Paranmount continue to be a point of contact for the maintenance of the property and any requests for jobs to be undertaken in the property have been honoured.
I would recommend Paramount to a prospective tenant.
Was this review helpful? Yes
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by 'S. Murphy' 16/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
We were so pleased that we found our property through Paramount. Having spoken to other agencies who appeared amateurish, haphazard and unreliable Paramount was a refreshing change. James Carter was excellent, taking his time to go through things with us in detail. When viewing the flat he drew our attention to both positive and negative aspects of the property we eventually chose which we considered to be very professional and customer focused. He was always smartly dressed, polite and welcoming to us and understood our needs perfectly. Nothing was too much trouble - he even arranged a... (read more)
Was this review helpful? Yes
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by 'N Riley' 16/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
IWe have found Mark Durban at Paramount very helpful in respect of the initial letting process (we managed to let the flat within a few hours of it being on the market) and with ongoing matters relating to our tenants.
Was this review helpful? Yes
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by 'Matt & Greg' 15/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been renting with Paramount for more than 4 years and Mark has been taking care of our tenancy since day 1. The team has always been prompt to answer the queries we had over the years to fix or replace worn out appliances such as oven, bed, window, washing machine, boiler... You hear so many horror stories about estate agencies in general, Paramount clearly stands out as a serious, very responsive and professional team.
Was this review helpful? Yes
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by 'Flavio' 15/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
This agent was recommended to me by friend. From our first contact, they have always committed to our agreements.
Was this review helpful? Yes
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by 'KRH' 14/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Our dealings with Paramount Properties and Mark Durban have been very good. Mark was a really big help with our latest flat. Would definitely recommend Mark to other tenants.
Was this review helpful? Yes
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by 'Matt Maguire' 14/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Spencer Lawrence
- Staff Member
- Amy Lister
- Experience:
- Would you use the agent again? Yes
Great help with every aspect of finding/acquiring property. Very quick responses to queries. Nice and friendly approachable staff with best interests at heart.
Was this review helpful? Yes
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by 'Simon' 13/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Amy Lister
- Experience:
- Would you use the agent again? Yes
Fantastic service from Paramount. Not pushy or full of the usual estate agent patter. Very knowledgeable about the properties and excellent communication skills. I highly recommend this estate agent and also the use of Spencer Lawrence who has been very helpful in securing a new home for myself.
Was this review helpful? Yes
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1
person found
this helpful.
by 'the biggest jimmy' 13/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have to highly sing the praises of Paramount and Mark' s services.
Having had dealings with a lot of local agents i'm amazed that with as many clients as they have Paramount - and Mark in particular remembers who we are every time we've called. From minor problems to renegotiating the rent with our current landlord for the last 3 years he's always been helpful and gone the extra mile.
i'd highly recommend them to tenants and landlords.
Was this review helpful? Yes
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by 'Bruno and Nathalie' 12/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
We have been very satisfied in dealing with Paramount and with Mark Durban in particular. When we were looking for a new flat, Mark took the time to listen to our requirements and actually only showed us ones that were good matches. Since then, he has always been very responsive and helpful in dealing with any issues that arose. Based on our experience, Paramount provides good, honest service.
Was this review helpful? Yes
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by 'Rory' 9/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very efficient, professional and good communication. Helpful in response to queries. fees were also reasonable, unlike some other local agents.
Was this review helpful? Yes
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by 'J Cunningham' 8/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Been letting with Paramount for over 7 years and always found them professional, informative and on the ball. The property has always had good, consistant tennants.
Was this review helpful? Yes
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by 'Michael Terrett' 7/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
The service provided by Paramount, particularly Mark Durban and his team of professionals over the last 4 years managing my flat in NW2 has been excellent.
Having made the move overseas I was extremely concerned I was leaving myself exposed to all the drama which is associated with owning a flat in London. Fortunately for me Mark and his team have consistently provided an excellent service, giving great professional advice on all matters relating to leasing of my flat, responding to queries in a courteous & efficient manner, achieving an increase in rental value each year, and they have been integral in resolving a major building issue with the properties overall managing agent & insurers (a complete nightmare) which was causing me considerable anxiety.
Having worked in the London property market for 10 years, I know a thing or two about managing agents, and Paramounts Team are top class.
Michael Terrett MRICS
Was this review helpful? Yes
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by 'Rose Tran' 4/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Mark Durban has been very helpful in both first securing our tenancy (2011) and recently renewing it. The deal was speedily negotiated and agreed.
Was this review helpful? Yes
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by 'Yumi' 3/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Yumi Watanabe
- Experience:
- Would you use the agent again? Yes
I've been living in the same property through Paramount, I am very happy with their service, staff are very friendly and always helpful. I first started renting this flat through Mark 2 years ago and I am still with Paramount and I am very happy. Mark is always there to answer any types of questions efficiently. They have their own maintenance guys that the problem can be fixed in no time. The communal area of the building I live in is kept clean all the time. Having a great agency with you is also a key to have a comfortable living in London.
Was this review helpful? Yes
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by 'David' 3/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having purchased and let my property through Paramount, I have been extremely happy with the service. Both Robert Lazerus, who helped in the purchase of the property, and Mark Durban, who has helped me let it, have always been friendly, prompt and efficient. Both have always been on hand to offer advice, which for a first time landlord and home owner has been invaluable. Over the last two years, I have had a variety of tenant related issues and Mark has always been able to offer a solution to the problem that protects my interests.
Was this review helpful? Yes
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by 'Luke' 3/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
We have been renting with Paramount Properties for a short period of time but have nothing but good experiences.
Nothing is too much trouble and our agent Mark Durban has always been available and promptly attended to any needs we had. I wouldn't hesitate to recommend this agency to family and friends!Was this review helpful? Yes
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by 'Sarah and Zac' 2/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
We have been letting through Paramount for the past 5.5 years and have had nothing short of an excellent experience throughout that time. We have consistently dealt with the same agent - Mark Durban - and he's always available when needed and is lovely to deal with. Our renewals are processed quickly and fairly. We have also found their rates to be the most reasonable we've come across. We wouldn't hesitate to recommend Paramount and, specifically, Mark.
Was this review helpful? Yes
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by 'Caroline' 2/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mark was very knowledgable about the property and the landlord which made a nice change from a couple of other agencies we dealt with before finding Paramount, which I really appreciated. I found that the best thing about the way Mark worked with us was that he made sure 100% with the landlord that he was happy with us as tenants before we paid any form of deposit, also contrary to two prior experiences we had with other London agencies. Mark has a very professional and friendly demenour and I would recommend Paramount to anyone looking to rent in any of the areas Mark covers. Mark also continually communicated with us after the deal had been done re keys, new furniture, reference checks etc so as tenants we were totally aware of where we stood.
Was this review helpful? Yes
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by 'Vicky' 2/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I cannot speak highly enough of my experience with Paramount and their Lettings Department. In particular, Mark Durban has been letting my property for the last 10 years and in all this time he has responded in a very timely manner to all my enquiries and I have always received the rent paid on time with supporting income and expenditure statements sent by email. However what really makes Paramount “stand out from the crowd” is the marketing of my Property when the flat is up for letting. The photography and VTs ensure that I always get a great Tenant at the best possible rental. Hats off to a great Team!”
Was this review helpful? Yes
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by 'Jo C' 2/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been a tenant with Paramount since October 2008, and from the moment I made the appointment to view the flat I have had excellent service. All of my maintenance issues (of which there have been very few) have been dealt with expediently, and any appliance replacements have been done on the day. I would highly recommend their service.
Was this review helpful? Yes
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by 'Simon' 2/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I've dealt with Mark Durban at Paramount since 2004 now, and over that period he has found me several homes including the one where I now live. I've always found him to be extremely helpful, professional and straightforward in all our dealings - certainly a refreshing change of pace from the treatment I received in certain other agencies back in 2004! I can honestly say I'd recommend Mark to anyone who wants an estate agent who's trustworthy and easy and pleasant to deal with.
Was this review helpful? Yes
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by 'Neil' 2/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
I have been a tenant in the same house for over 4 years, over that time if there has ever been a problem with the house it has been sorted extremely quickly with no problems. Mark Durban has always been professional and helpful whenever needed. If I was to ever move I would hope for the same stranded of service I have had with Paramount Properties.
Was this review helpful? Yes
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by 'Dorie' 1/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
I resided in a flat managed by Paramount for just over two years and have been very pleased with their service. Both Hayely and Morelle have been very responsive and helpful when I've had a query. It has been a pleasure and I would be happy to recommend Paramount.
Was this review helpful? Yes
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by 'Tracey' 1/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was a tenant with Paramount Properties for three years and have always received an excellent service. On the rare occasions I had to contact Hayley and Morelle with regards to maintenance of the property, they have always been efficient and dealt with any concerns of mine in a professional manner for a quick resolution. It has been a pleasure to deal with both Hayley and Morelle and I would recommend Paramount Properties to anyone.
Was this review helpful? Yes
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by 'Anon' 1/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Paramount properties have provided great service during our rental, Hayley Hills and Morelle Baker were particularly helpful and we would recommend working with them!
Was this review helpful? Yes
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by 'Marc Pugliese' 1/3/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Agent assisted in advising rent increase
Agent provided access to boiler maintenanceWas this review helpful? Yes
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by 'Kate' 28/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I have been extremely impressed with Mark from Paramount Properties - his customer service has been excellent, and unlike so many of the estate agents I have come across, he has been entirely straight with us from start to finish. A refreshing honest approach and very efficient with paperwork etc.
Finding a flat in London for the first time was very stressfull but I knew we were in safe hands with Paramount and having recently moved into our flat, we are absolutely delighted with it. It was professional cleaned and spotless, the promised bathroom redecoration had been completed and there was even a new mattress in one of the rooms. The day we moved in we had a problem with a light fuse and an electrician was sent out instantly, arriving within half an hour. So far so good.
I have already recommended Mark and Paramount to a friend, and would definitely do so again in the future.
Was this review helpful? Yes
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by 'LA' 28/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount go the extra mile in providing good customer service. They regularly pre-empt problems and are happy to drive the resolution of issues with minimal inconvenience to the landlord. The continuity in staff is also an added bonus - I have dealt with the same person for about 4/5 years and this makes the renewal/letting process so much easier as there is an intrinsic level of trust that has built up between the parties. I would thoroughly recommend them to other landlords.
Was this review helpful? Yes
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by 'cath' 27/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Due to past experiences Im a little hesitant with agents when looking for a new property to rent. Mark Durban however was both friendly and professional. He was honest with his knowledge of properties and didn't have that 'out for a quick deal' attitude. In fact I took the first place he showed me. Mark listened to what I wanted in a property, he took into consideration the hours I work and offered me the property most suited to me. I would definitely recommend Paramount to friends.
Was this review helpful? Yes
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by 'Phil & Gabi' 26/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Our experience with Paramount (Handled by Mark Durban) was professional at all times. Our requests were handled efficiently and the service offered excellent.
Was this review helpful? Yes
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by 'Paul and Nathalie' 24/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have dealt with Paramount West Hampstead for three years and it has been a pleasure to work with Mark Durban.He has always found tenants on time and arranged it all. We are now selling our property and Mark has been very helpful and helped us to make the transition for tenants as smooth at it can be. I am recommended Paramount to any Landlord and tenants in the area.
Was this review helpful? Yes
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by 'fiona' 24/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been dealing with Paramount for nearly 2 years and found Mark extremely nice to deal with, friendly and knew his stuff! Very helpful when i wanted to move within the same building, no fuss, very efficient. Will definitely use them again when i want to move to bigger property or to buy
Was this review helpful? Yes
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by 'Tess' 24/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have rented for over 10 years and would say that Paramount have been the best estate agents we have dealt with to date. Hayley Hills, who we deal with regarding maintance of the property, is always incredibly responsive and efficient. We can't fault her or the team that come and fix things when there are problems with the flat.
Mark Durban was also extremely helpful and nice to deal with when we first let the flat.
A great team.
TessWas this review helpful? Yes
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by 'Phil' 23/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Great experience with Paramount Properties. We bought and sold with Paramount and the team, especially Oliver Lewis made sure that everything progressed quickly and smoothly. Our flat was sold the same day it went on the market and when the buyer had to pull out because his chain collapsed, Paramount found another buying to step in.
Great experience.Was this review helpful? Yes
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by 'Mr S. Chadowitz' 23/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Robert Lazarus is a fantastic operator and I highly recommend both him and his agency. He understands his client's needs and often goes beyond the call of duty to help achieve his client's goals. He has a sound knowledge of the local market and is my first port of call when buying or selling in the West Hampstead vicinity.
David Warren often assists Robert with my matters and is clearly a rising star at Paramount. David works hard to get deals done and also deserves high praise.
Was this review helpful? Yes
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by 'Karen' 22/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mark Durban at Paramount Properties has managed the flat I have let for the last 4 years. Mark has always been quick to respond to any maintenance requests I have made and responds to all queries immediately. I have been very happy with the service I have received and would definitely recommend them.
Was this review helpful? Yes
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by 'Roger W' 22/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Hayley Hills
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Paramount - principally Hayley & Mark - have looked after my rental property for over 8 years providing me with letting & property management services. They are always very responsive when I get in touch, communicate well with me and have been pro-active both in sorting out any issues that have arisen and in terms of re-letting my property. The service I have received has been first class.
Was this review helpful? Yes
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by 'Mhairi' 22/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have excellent local knowledge, are professional and friendly and quick to respond to my calls and emails. They took the hassle out of finding a tenant and our last tenants in particular were very hassle free. We used to use another agency to rent our flat out and had alot of problems - I'm glad now to be dealing with Mark who deals with things quickly and proficiently.
I came to know Paramount through the purchase of our house which again was a quick, easy and hassle free process. The way they dealt with the offer process was fair and easy - there were a few bids on the table but we were kept up to date and it wasnt as stressful as it could have been.Was this review helpful? Yes
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by 'Jonathan Cooper' 22/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
Rented from Mark Durban and subsequently dealt with Hayley Hills.
Mark was very simple to deal with, no rubbish etc (in my humble experience of renting c. 5 flats in London, estate agents don't always cover themselves in glory) and by this simple criteria elevated himself head and shoulders above the rest I have dealt with (Bushells Battersea and Dulwich there is a vague chance that you know who you are).
I would however reserve my finest praise for the Paramount maintenance system, which has been excellent and thank Hayley for her help with assorted niggles when things broke down.
Was this review helpful? Yes
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by 'courtnellwalking' 21/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Mark Durban has been responsible for letting a flat for us since we acquired it 3 years ago . He has always acted professionally and efficiently and found us reliable tenants with whom we have had no problems. We couldn't ask for or expect better service .
Was this review helpful? Yes
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by 'EFCP' 21/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mark has been a helpful and supportive agent throughout my time at the property and has been on hand when particular issues needed to be sorted. I would recommend Paramount as an efficient agency and the way they handle the process of renting an apartment is professional and made as easy as possible for the tenant.
Was this review helpful? Yes
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by 'Robin Pearson' 20/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As novices at flat rental, we were extremely impressed by the service we received from Paramount. Mark Durban was helpful, approachable and thorough in guiding us through the rental process, and has been assiduous in following up our progress to ensure a smooth entry. However, inevitably, there were some teething problems with the flat; this is where Hayley and her maintenance team stepped in. Our issues and problems were quickly, appropriately and efficiently dealt with.
Overall, we have been extremely impressed with Paramount, and would not hesitate to recommend them to any prospective client. As far as I know, they only have one office, which makes for a cohesive team and an excellent customer experience.Was this review helpful? Yes
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by 'Maria' 20/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
We approached Paramount Properties in order to rent our first flat together after getting married and we found a very nice team eager to help. They were in contact with us at all times we needed it and they made easier the flat hunting.
Was this review helpful? Yes
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by 'PWG' 20/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After having dealt with numerous 5* muppets at previous agencies, it’s quite refreshing to have down-to-earth people respond to any issues in a fast, professional and helpful manner. The service has been of the highest level throughout our tenancy and the speed at which repairs have been undertaken has been exemplary.
Morelle and Hayley have been superb and I’m happy to write a review/recommendation to assist others in their decision making on whether to use Paramount Properties.
Was this review helpful? Yes
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by 'Jon' 20/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
My experience with Paramount, and Oliver in particular, has been exceptional. Oliver was very reliable, trust worthy and efficient when helping me find my flat and has delivered the same service when it came to selling it. He has even given me advice for flats not on with them which has been greatly appreciated.
Was this review helpful? Yes
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by 'IreneG' 16/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Our experience with Oliver Lewis from Paramount Properties was all that we asked for and more: Not only did he show us properties that ticked all our boxes, all options were also within budget. He was also keen to share his insight in what would be possible with each property we visited and was good at explaining his visions to us. He was always more than accomodating with regard to the timing of the appointments and once he found our ideal property (the third property viewed!) he was very good at explaining the entire purchasing process to us as first time buyer. He recommended a sollicitor, a surveyor and stayed in contact with us throughout the process of exchange to completion at very regular intervals. Oliver was always available for questions, big or small, at any time of the day, any day of the week. In all, I would not hesitate to recommend Paramount Properties, and especially Oliver Lewis, to any prospective buyer!
Was this review helpful? Yes
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by 'Jess M' 15/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been a tenant in a Paramount property for 2 years and have always received excellent service. The property is maintained impeccably and we have always received a very swift response when any repairs to our own property have been needed. Spencer has always been willing to discuss any changes to our contract to ensure we are happy and I would highly recommend him/the agency.
Was this review helpful? Yes
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by 'Caroline H' 14/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
I've been a tenant with Paramount for over ten years and am really pleased to recommend them. Throughout that time the service has been truly fantastic, both in terms of renewing each year (through Mark Durban) and dealing with any maintenance issues that have come up.
Hayley and Morelle look after management of the flat - they provide a prompt, helpful and high standard service (as did Tony before them). I can honestly say that throughout the entire time I've lived at the flat every single issue has been managed professionally, quickly and efficiently - from fixing the boiler to dealing with a (slightly) noisy neighbour. Even when issues have arisen at the weekend they've responded quickly to mobile messages or have arranged for someone else to. All the contractors they use are of a high standard and again manage everything quickly and efficiently.
Was this review helpful? Yes
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by 'Chris' 14/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
I've been a tenant through Paramount for 3 years in the same property, which speaks volumes of my experience with them.
Mark's always been very helpful but never pestering. He made sure all of the dealings with the landlord when we moved in were prompt and efficient, and has been very reasonable and quick to respond every time I've had dealings with him since. Fortunately this isn't very often because I'm so content with the flat that he helped source.
Was this review helpful? Yes
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by 'Charlie Westenra' 14/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I had an incredible experience with Paramount Properties. I was a first time buyer and was very confused by the whole process. They were incredibly patient and took me through things bit by bit. They also liaised between me and the seller when things got a bit bumpy. Highly recommend them.
Was this review helpful? Yes
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by 'Rochelle' 13/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
We have had a wonderful experience with Paramount Properties and am happy to highly recommend them. In looking for our flat (and with our current flat) we have been dealing with various agents and Paramount have been the easiest and most acommodating to deal with by far.
Mark went out of his way to help with the sign-up process and was very open to any suggestions we had.
After having a negative experience with a privately managed flat we are very pleased that we're moving to a flat that Paramount manage and we're confident they'll be great to deal with moving forward.
Was this review helpful? Yes
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by 'Spencer Lawrence' 13/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount Properties in a sales and letting capacity over the last ten years. They have an extensive in-depth knowledge of the area and attract premium tenants and properties. They are super professional, friendly and always produce results. I would highly recommend them.
Was this review helpful? Yes
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by 'Kevin Moran' 13/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I was very happy to deal with Oliver Lewis as he was keen to get the sale done on behalf of both sides. The buying process can be quite cumbersome and Oliver went that extra mile and liaised with both solicitors ensuring that there were no problems and any issues outstanding were sorted out with either the vendor or myself to ensure that the transaction happened by the date set.
Was this review helpful? Yes
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by 'WillTobyChris' 13/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Experience:
- Would you use the agent again? Yes
The service we received from James was very professional. We are very happy with our property and Paramount made the move in very easy. I would certainly use them again.
Was this review helpful? Yes
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by 'Sunbird Properties Ltd' 12/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have been using PARAMOUNT as our lettings agents for over 5 years now. They have always been professional reliable and efficient- I cannot recommend them highly enough
Was this review helpful? Yes
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by 'MRS CHARMAINE' 12/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Charmaine Klein
- Experience:
- Would you use the agent again? Yes
Hayley and Morelle run an exceptionally efficient management service whilst Mark is an excellent lettings agent. Would recommend them to other landlords.
Was this review helpful? Yes
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by 'Danielle B' 12/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I had a very drawn out purchase of my flat due to some challenges with the freeholder and getting my lease extension approved by the freeholder. Lionel was extremely instrumental in getting the approval required and liaising with the freeholders solicitor and my solicitor which went above and beyond the call of duty. I would recommend Paramount to anyone.
Was this review helpful? Yes
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by 'ay' 11/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
One of the very few sincere agents we came across. Decent guy who looked after interests of both parties in professional manner.
Was this review helpful? Yes
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by 'K Hatton' 10/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Morelle Baker
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
We have always found Paramount to be very professional and friendly. Morelle and Hayley are always so helpful and quick to sort out any maintenance problems or other issues we have had with our property. I have and will continue to recommend Paramount.
Was this review helpful? Yes
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by 'Ruth' 10/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've been renting out my flat through Paramount Properties for over ten years. They've been brilliant! I don't actually live in London so it's crucial that I have reliable people I can call on if I have any concerns. Not only are Hayley Hills, Morelle Baker and Mark Durban efficient and professional but they are also very friendly and easy going. They deal with any practical requirements promptly and are always on hand to provide advice and guidance. A definite thumbs up from me!
Was this review helpful? Yes
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by 'H Evans' 9/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Morelle Baker
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
My partner and I have been renting through Paramount for a number of years – this included a very well organised move into a bigger property.
Paramount are extremely professional and usually respond to / action any housing issues within a couple of working hours. Unlike some less desirable letting agencies we have never been made to feel like we are causing a nuisance when there have been problems we our property and thankfully staff such as Morelle and Hayley have ensured all our issues / requests have been resolved.
Was this review helpful? Yes
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by 'kathrine cohen' 9/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (Prospective customer)
- Staff Member
- robert Lazarus
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
A valuation was emailed within an hour or so of meeting the agent.
There were 28 viewings and 5 offers at around the asking price within two/three weeks of the property being shown.
I am very impressed with the speed and efficiency with which the property was handled, and I am sure a sale would have ensued had the property not been withdrawn from the market by the Court of ProbateWas this review helpful? Yes
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by 'Buch Henriksen' 8/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
We have been very pleased with the ongoing very professional service from Morelle. Speedy action time for inquires and resolution always identified. It has been very reassuring as a tenant to be served by Morelle.
Was this review helpful? Yes
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by 'Victor' 8/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dipak Patel
- Experience:
- Would you use the agent again? Yes
Very caring and concerned about matters such as safety.
They are a good interface between me and the landlord.
Personal attention, rapid response to queries.
Gas safety more than adeqautely dealt with and in a timely manner by Dipak who explains everything.
Everyone I have spoken to there is very personable.Was this review helpful? Yes
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by 'Mrs Rao' 7/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Hayley Hills
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
Prior to Paramount we dealt with another agent whom we had endless concerns over. Since Paramount took over the management, the level of service has been very supportive and excellent. It saves us a significant amount of time knowing the property is in capable hands. Our main contacts (Hayley & Morelle) are always responsive and willing to help. Highly recommended.
Was this review helpful? Yes
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by 'Nick' 7/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
Lionel helped me the whole way in buying a very difficult property in West Hampstead. Have dealt with Paramount for years and would always recommend them to buy and sell through
Was this review helpful? Yes
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by 'Alex O'Brien' 7/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
One thing is for sure, if we ever decided to leave our current residence we will try to snag away Hayley and Morelle and try taking them with us! And i am not kidding! We have lived in our place for over 3 years now and i am so happy to have these two ladies, who will come to our aid no matter what. I know whenever i pick up the phone or send an email about a matter, it is dealt with immediately. They support us with an incredible dedication to their job and us, the tenants: Yes, they even will without prompting chase suppliers on our behalf and kick ass if necessary. How great is!? We feel fortunate to be looked after by such a great team. I can only describe them as rays of sunshine.
Was this review helpful? Yes
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by 'Gordon Hollins' 7/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dominic Moyes was the first agent I spoke with when doing the 'West End Lane agent walk' and having not lived in London before, I was in need of some clear, honest guidance. Dominic, unlike most agents I subsequently came across, certainly gave me that. He always did what he said he was going to do and treated me like an individual, which was all too rare an experience during my flat hunting. Thanks Dom'.
Was this review helpful? Yes
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by 'rachel richards' 6/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Oliver Lewis
- Staff Member
- David Warren
- Experience:
- Would you use the agent again? Yes
Really excellent. Helpful, friendly, hard working and went over and above to help with my sale, as well as helping me out with my purchase, which was through another agent. Would recommend them strongly.
Was this review helpful? Yes
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by 'Anil' 6/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban Dominic Moyes
- Experience:
- Would you use the agent again? Yes
I have had a business relationship with Mark, Dominic and Spencer for approximately 9 years now. The service provided has been fantastic in all of those years and I have not once had any cause to complian. All three have been friendly and they have always sought get the best that they can for my properities and the tenants they have found for me have been great, hassle free!!
I most definately recommend Paramount as a great business partner to have!!
Was this review helpful? Yes
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by 'Adil' 5/2/2012
- Branch:
- 150 West End Lane
- Services:
- Surveys
- Staff Member
- David Warren
- Experience:
- Would you use the agent again? Yes
Over the years Paramount have been our agent for buying, selling and renting properties and on every occasion they have delivered a first rate service much to our satisfaction. Even though we hadn't dealt with the company for over 3 years I had no hesitation in approaching David Warren from the sales side for some impartial advice re a survey/valuation report for a new mortgage which in our opinion was inaccurate. David, without any obligation was extremely helpful and within 24 hours came up with details of a number of comparable properties sold recently which should help our case. Many thanks David!
Was this review helpful? Yes
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by 'James Redrup' 5/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
Once I had decided on my lowest asking price Paramount, represented by Oliver Lewis, never tried to persuade me to take any lower offer. They worked tirelessly on my behalf to secure a rapid and smooth sale even when there were numerous issues to resolve, none of which they had been responsible for. Oliver was always available for a reassuring discussion and negotiated with the purchasers on my behalf with determination and fairness.
I have purchased and sold a property with Paramount and on both occasions I enjoyed a pretty stress free experience, I feel they have kept the personal touch which so many businesses have lost in todays market.Was this review helpful? Yes
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by 'D Harris' 4/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
Oliver Lewis was really helpful, efficient and friendly. He put in the effort into finding a buyer and kept an eye on the sale process, helping through to completion. All the staff at Paramount seemed professional and competent. A definite recommendation.
Was this review helpful? Yes
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by 'Michael' 4/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Oliver looked after me very well, he helped to secure a purchase and was always very helpful, punctual and efficient.
Was this review helpful? Yes
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by 'Vladimir' 3/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have just bought a flat through Robert Lazarus who was very available throughout the sale and me being a first time buyer I found him ver very helpful! I would recommend him to anyone who is looking to buy a property.
Was this review helpful? Yes
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by 'Chris Adie' 3/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
My partner and I have been renting our property with Paramount for the last ten months, and have found the service from all excellent. In particular Hayley Hills has always been very quick and efficient in responding to any queries and fixing any problems we might have. Thanks to all and especially Hayley for this great service!
Was this review helpful? Yes
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by 'Alex' 2/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Morelle Baker
- Staff Member
- Hayley Hills
- Experience:
- Would you use the agent again? Yes
Very prompt response to correpondence and issues with flat always resolved in a timely manner. Very helpful when we got cut off from water on the weekend.
Was this review helpful? Yes
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by 'Alex C' 2/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
I have been a tenant in a Paramount maintained property for the last 3 years.
One of the reasons I have stayed so long is the excellent service from Morelle Baker and Hayley Hills.
Any problem I have had regarding maintenance of my apartment has always been taken care of promptly and to a high standard. They are always so friendly and helpful on the phone too.
I also want to mention Lucy Shapiro, as she was a great help when we had the riots in Hackney, and any other matter I have contacted her with, has also been dealt with to a very high standard.
As a team I recommend them very highly!Was this review helpful? Yes
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by 'Mo Mulki' 2/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
The flat I live in has been managed by Paramount for 6 years and was sourced by Paramount in the first place. In the six years I have been living there Paramount have been great at dealing with any problems arising in the flat especially dealing with problems out of hours.
They give a really personal service and genuinely care about tenants well being. I would recommend Paramount as a Letting Agent to anybody, I must say after 12 years of renting I must say Paramount have been the best so far.Special Thank You to Hayley and the Team.
Was this review helpful? Yes
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by 'ER' 2/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
Right from the word go Paramount have provided a fantastic service something which I have not usually associated with Estate management in London. Dominic was very helpful with the initial contract setup and renewal.
In the 18 months since we have been there Hayley has always provided very helpful assistance with any issue we have had. The service has been prompt and efficient in every way.
I would highly recommend Paramount to anyone moving into the NW area.Was this review helpful? Yes
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by 'Wai' 2/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I dealt with Rob Lazarus on a property purchase I made recently and would recommend him and the team at Paramount in West Hampstead. I thought Rob was thorough, efficient and responsive and as a first time buyer, I found the support provided by him and the Paramount team as we went through the purchase process, very reassuring. Follow-up service from the rentals team, who helped me find a tenant for my property, was also very efficient. I would use this office again for future property transactions.
Was this review helpful? Yes
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by 'Kauser Kanji' 2/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
I've been a Paramount tenant for just over 18 months now and they've always provided an excellent service - attending to repairs and other issues in an efficient and timely way. In particular, Hayley at the West End Lane office has always been proactive and helpful. I'd definitely recommend Paramount.
Was this review helpful? Yes
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by 'Ivor Marks' 2/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been dealing with paramount for over 10 years. Their customer service is second to none. They produce timely monthly statements, the rent is always on time and there are no void periods between tenancies. What is amazing is the ability of Mark Durban to respond to any email request by return regardless of the time I send the email. Phenomenal service!
Was this review helpful? Yes
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by 'Emma' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Mark got me in to see the flat as soon it was available for viewing. There was no hassle in getting the ball rolling, paper work done and answers to any questions I had were forthcoming. I would recommend them to others and definitely use them again in the future.
Was this review helpful? Yes
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by 'Marcos Eleftheriou' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
We have been extremely impressed with the level of service offered by Paramount. It makes a pleasant change not to be disappointed in a letting agent/landlord. Mark Durban went out of his way to make the move as easy as possible for us and I would have no hesitation in recommending Mark and Paramount to anyone looking for a rental property.
Was this review helpful? Yes
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by 'westhampstead tenant' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Mark has enabled our move to be pain free, which I am genuinely grateful for. Gold star service and I would be happy to recommend Paramount to family and friends.
Was this review helpful? Yes
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by 'JKM' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Hayley Hills
- Staff Member
- Morelle Baker
- Experience:
- Would you use the agent again? Yes
As a long-term private tenant with much experience of landlords who regard the simplest request as an assault on their honour, dealing with Hayley Hills and Morelle Baker at Paramount has been like coming into sunshine after the rain. Not only have they so far responded promptly and effectively on maintenance issues great and small; they have also taken broader issues, like that of security in the block I'm living in, commendably seriously. I appreciate their care and attention, and have no hesitation in recommending their services.
Was this review helpful? Yes
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by 'Tony M' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been a tennant with Paramount Lettings for several years now and they have been great! All my concerns have been dealt with quickly and effectively. They are professional and fair and manage to find solutions to all issues I've had. I can't recommend them enough especially Haley and Morelle in management. Well done and keep up the good work.
Was this review helpful? Yes
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by 'RL' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
Bought a property through Paramount in 2010. We were looking using various agents in the area, and foudn Paramount to be the most responsive and with a good choice of properties that fit our requirements. Oliver helped us through the process, and was always available to answer any questions we had. Would definitely use again.
Was this review helpful? Yes
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by 'malti nathani' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
they were very helpful and we had a very painless purchase. we dealt with Robert Lazarus
Was this review helpful? Yes
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by 'Laura' 1/2/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Paramount Properties were very helpful and reliable. Oliver Lewis especially was very knowledgeable and really took the time to help me through the process.
Was this review helpful? Yes
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by 'Anjalee Mead' 31/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Oliver Lewis
- Experience:
- Would you use the agent again? Yes
Oliver Lewis was the agent on a property we were looking to buy and due to some of the survey results, there were some lengthy negotiations before the sale went ahead. Oliver kept both the buyer and seller informed throughout the process and managed to negotiate an agreement over the course of a few weeks. Another agent may not have been as patient or helpful and we could have ended up walking away from a flat which we are now very happy with.
Was this review helpful? Yes
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by 'natalie wansbrough-jones' 31/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Oliver was incredibly helpful from the start of our buying process. I felt he went to every effort to make sure the sale went through as we really had our heart set on the place we hoped to buy and it was a much needed home as I was about to have a baby.
He would absolutely be the first person I would get in touch if we planned to buy or sell again.Was this review helpful? Yes
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by 'P & Such' 31/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Staff Member
- Lionel Stoll
- Experience:
- Would you use the agent again? Yes
Lionel Stoll at Paramount was acting for the seller when we were purchasing our property on West End Lane in 2010. Right from the start of what turned out to be a fairly convoluted process, Lionel was extremely helpful, went out of his way to guide us through every step, and all of this when he was not even acting for us. He was very patient and courteous in dealing with our concerns as first-time buyers, did not hesitate in expediting things as appropriate on his side, and was always prompt and responsive to all our communications. He even offered some very pertinent advice when our own solicitor was giving us trouble! We are very grateful to Paramount and Lionel for helping us get to the finish line comfortably, and would highly recommend them to anyone looking for sales / rentals in the area.
Was this review helpful? Yes
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by 'Bull' 31/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Lionel was very professional and helped me sell me property remotely from France. His advice was excellent and all the paperwork flowed correctly. The sale was quick and I managed to keep the tenants in there and sell all my furniture too, as I had suggested at the beginning.
I'd recommend them to all and I found their fees very competitive.Was this review helpful? Yes
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by 'Paul MacQueen' 30/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- camden camden
- Experience:
- Would you use the agent again? Yes
Have been a tenant for several years with paramount. I run my own business and appreciate when companies are well organised. Any repairs or maintenance are dealt with immediately, for example this winter we had difficulty with the heating. Within 24 hours of logging the complaint a new boiler was installed and all radiators bled. I've moved twice with paramount and both occasions have run like clockwork. Very Impressed. Many thanks
Was this review helpful? Yes
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by 'Matt Brown' 30/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
Dominic was very friendly and answered all the queries we had. The service from start to finish was excellent
Was this review helpful? Yes
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by 'Petros Toseland' 27/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
Mark did a first class job in securing me a good quality tenant in challenging circumstances (the flat was in a very bad state caused by the previous tenants, so it was difficult to show to prospective tenants and persuade someone to make an offer whilst the old tenants were still there). He also assisted in arranging decorators to renovate my property very quickly, efficiently and at a reasonable price.
Mark's colleague, James Carter, also did a sterling job managing the exit of the old tenants and recovering damage deposit monies etc.
Well done to the Paramount team. I would not hesitate to recommend them to people looking to rent (or rent out) properties in north and north west London.
I have also dealt with their sales team in the past (David Warren) who also did an excellent job.
Was this review helpful? Yes
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by 'Martin' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
Paramount Properties assisted me firstly finding the most appropriate property for my needs. This was undertaken by Mark Durban and this was achieved with excellent advice and customer service throughout the rental process, with clear explanations if needed at every stage making my search for a rental property very easy.
During my tenancy, the issues arising from the property were dealt with by Hayley Hills very quickly, through clear and concise communications and feasible timescales explained and adhered too.
At the end of my tenancy, Mark and Hayley explained the process and everything went smoothly due to the preparation Mark and Hayley undertook. They also went beyond the service expected and arranged for utility credits to be issued directly to me without any hassle.
Overall, Mark and Hayley were great throughout the whole process and therefore I give them.....10!!
Was this review helpful? Yes
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by 'Philippe P' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
I had a fantastic experience dealing with Mark at Paramount in West Hampstead. Mark managed the whole letting process of my property very smoothly for me. His professionalism was second to none working hard after normal business hours to arrange the letting of the flat very quickly. More importantly, Mark found 2 lovely tenants (Leanne and Lea) for the flat. I am really happy about having them in the flat and I am grateful for Mark for all his help and service with the letting.
Was this review helpful? Yes
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by 'Ellie Cooper' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Lucy Shapiro
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
Paramount have been a refreshing change to the usual agent. We have only been in the property a couple of months, but the initial letting of the property and now any maintenance issues are resolved quickly with very little fuss. They seem to work with very reasonable landlords so the whole set up runs smoothly. The team at Paramount are professional, easy to deal with and will always get back to you on the same day. It is a relief as a tenant to find a letting agent that take away stresses rather than adding to them.
I would highly recommend Paramount to others looking to rent.Was this review helpful? Yes
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by 'jules' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
I've been using paramount for a good 3 years renting 3 bedroom mansion in west hampstead. paramount is not only having decent properties to let, also got the fabulous property manager Hayley Hills. not like other agent in other agencies, she'll be there when there's a problem in the property and happpy to give you a hand to sort things out. Her fair and lovely personality is a definite reason of staying longer with paramount.
Was this review helpful? Yes
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by 'M.' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
I've been renting with Paramount for the past 2 years. Excellent service and support from Mark Durban. Initially very understanding and patient as it was my first rent in the UK. Since then we've developed a very positive relationship and with the Landlord as well. Mark has been very proactive and helpful throughout this contract, and he definitelly sets the bar high in terms of quality of service, advice and support.
Was this review helpful? Yes
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by 'Konstantinos' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Me and my wife have been living as tenants in a property managed by Paramount. Our experience with them has been excellent since day one. They have been very professional and helpful from the initially viewing of properties to dealing with any issues coming up with the property during our tenancy. Highly recommended.
Was this review helpful? Yes
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by 'M Freeman' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have managed my property for over ten years and their service is excellent. They always find very good Tenants and in the whole period I have let my property through Paramount they have not had a single week where my property has not been occupied. I find them very professional and fair in their dealings with both the Tenants and I. I would not hesitate in recommending them.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Michael' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Paramount for over 5 years and their service has been excellent from the beginning. We initially met Spencer who came to view our flat and help us set a letting price and found our first tenant within a week. Maintenance is handled very well by Hayley who keep us very well informed and seeks our input before any major works are completed. Mark has been handling our lettings for the past few years and has been fast and efficient in finding good quality tenants. We have never had any issues with Paramount and highly recommend them. Finally, despite living out of the country, anytime I'm in West Hampstead and drop by the Paramount offices to say hi, they always welcome me as though I'm family.
Was this review helpful? Yes
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by 'Nia Evans' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Buying your first property (especially in London) is an expensive and daunting experience. However, Oliver from Paramount made the process as easy as it could have been.
As a first time buyer, I had many questions through out the process and Oliver always came back to me with a response. I knew that if he missed my initial call, he would always return my call within a few hours.
Overall, I was very happy with the service I experienced from Paramount and would happily recommend the agents to my friends.
Was this review helpful? Yes
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by 'Soni' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have been letting our flat through Paramount Properties for nearly 10 years now, and have received a consistently responsive and professional service throughout. Mark Durban immediately found us a reliable long-term tenant, and Hayley Hills has gone out of her way to deal with any maintenance issues very efficiently. With Paramount managing our property, letting while living overseas has been a hassle-free experience.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Douglas Clarke' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount to let my properties for over 15 years now and have always found them very professional, honest and straight forward.
They have not only constantly found very good tenants for me, but they consistantly use common sense, keep me informed and have helped me out with certain details of letting apartments. These are just some of the reasons that have been key to me reusing their service as I am based overseas.
Lastly, they are just decent people to deal with.
Was this review helpful? Yes
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by 'Polly' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Me and my husband have used paramount to rent out our 2 bed flat in west hampstead for the past 3 years and we have been very happy with them. Spencer has always offered us valuable advice and we would be very confident in recommending them!
Was this review helpful? Yes
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by 'Nada Jannoun' 24/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been with paramount for over 11 years, they are great in every aspect, very professional very friendly and know what they are doing. The maintencae department is run by Hayley Hills, she is a pleasure to work with, very proffesional quick friendly, and like achieving things in perfection, thanks to her i have peace of mind in the flat. Also Mark Durban was my agent for renting the flat for all these years, he is very good at what he does, and makes sure his clients get the best possible deal, it is because of the excellent services of these guys that the customer is always happy and stays with paramount, as i did. They dont do their work in a routine way, instead they really care for their customers while serving them. Would highly recommend
Was this review helpful? Yes
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by 'Jing' 24/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am so lucky that i find Paramount, and so satisfied with the great service from the staff in this company.
So far so good! I love living in the property!Was this review helpful? Yes
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by 'Daniel' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount as the letting agent and property manager for 11 successful years. The studio flat has not been empty for longer than two weeks and tennants have stayed any time between 1 to 4 years. I have always been please with the way they have managed my flat.
Was this review helpful? Yes
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by 'Roberta Woodruff' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have several properties in West Hampstead and whenever we have used Paramount they have been extremely helpful as well as knowledgeable of the area and the market. We have used this agency for over ten years always with excellent results. We cannot recommend them too highly.
Was this review helpful? Yes
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by 'Roger Leon' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have dealt with with Paramount for many years and have always found them very helpful and efficient. I would highly recommend them.
Was this review helpful? Yes
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by 'Leanne' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very happy with the service provided by Paramount Properties, especially our agent Mark Durban.
Everything possible was completed for us and we were able to move in 6 days after viewing.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Pirro' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Among the proliferating letting agents that are mushrooming around London and which servics we all have to seek every now and then, there will be always a few that try to build their success not necessarily on instantaneous profit but through establishing a relationship with their customer.
Paramount was great in this respect. Staff was quickly to find the property for me, but surprisingly good at providing outstanding customer support after, whether for routine maintenance or requests to handle nasty bureaucracies on my behalf. The key person (Hayley),in many respects differed from the... (read more)Was this review helpful? Yes
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by 'Nick' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent service there was a continuous number of viewings throughout all time flat was advertised which resulted in a sale. I managed to receive a price at high end of valuation so was very pleased. I would definitely recommend them.
Was this review helpful? Yes
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by 'LITA' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I just rented a property through Paramount and I am very happy with it and with the way Paramount has treat us. Our experienced with a previous estate agent was really bad.
Paramount and the stuff that works at West End Lane is fantastic, helpful and very proffesional.Was this review helpful? Yes
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by 'Katie' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The flat I bought through Paramount Properties was the third I’d had an offer excepted on in six months. The other two, both found through other agents, fell through due to gazumping and I was particularly anxious about the same thing happening again. I shouldn’t have been – Paramount were excellent at managing both the purchase of the flat and my anxiety! They kept all on track, were calm, professional and friendly - I'd absolutely recommend them.
Was this review helpful? Yes
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by 'Douglas' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used the Lettings department in Paramount for over 15 years now and from day one have always been impressed with the level of professionalism from Spencer's team. As an overseas based landlord it is imperative that I can rely on people doing what they say and when they say it; I have never been let down by Paramount. Lastly, they are just genuinely nice people to deal with.
Was this review helpful? Yes
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by 'Hannah' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My experience with Paramount Properties has only been positive. My lettings agent Spencer listened to what I was looking for to rent, and offered exactly that, making the whole process of renting with Paramount as easy as possible. In my experience, Paramount look after their tenants very well - any issues that I have encountered have been resolved quickly, efficiently and professionally, and have ensured that I have felt truly at home here. For this reason, I would have no hesitation in recommending Paramount Properties for anyone looking to rent in this area.
Was this review helpful? Yes
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by 'Jaime' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mark was very proactive and fair when it came to the process of selecting the best offer for the flat. He also did his best to negotiate the most favorable increase for my second year. It is because of these reasons that I chose to look for a new flat with him and the agency.
Was this review helpful? Yes
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by 'Paul' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Spencer and Mark at Paramount now for a number of years to let out a building i own in West Hampstead. I can say that they are excellent agents, really on the ball and full of good advice. Use them they are great!
Was this review helpful? Yes
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by 'Nish' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
David was our agent and he was by far one of the better agents we were in contact with. He was knowledgeable about the market and always gave a honest opinion without having a typical sales approach. He understood our requirements and always came up with the right properties for us to view which is not something I can say about most Estate Agencies.
Even though we didn't actually end up buying through Paramount I have recommend them to my family and friends and we wouldn't hesitate using David and Paramount's services again whether it be for buying or selling our property!
There's a reason why these guys are 3rd in the UK! - 10 out of 10 for me!
Was this review helpful? Yes
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by 'Mrs Griffin' 20/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My tenancy has been managed by Paramount for many years and I have to say they provide a first class service. Hayley Mills and Morelle Baker respond to any issues immediately and ensure they are dealt with promptly. Spencer Lawrence arranged a (much needed) renovation of the outside of the property recently and the contractors did a fabulous job in no time at all. I am a very satisfied 'customer' who would recommend Paramount to anyone.
Was this review helpful? Yes
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by 'Mrs Griffin' 20/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My tenancy has been managed by Paramount for many years and I have to say they provide a first class service. Hayley Mills and Morelle Baker respond to any issues immediately and ensure they are dealt with promptly. Spencer Lawrence arranged a (much needed) renovation of the outside of the property recently and the contractors did a fabulous job in no time at all. I am a very satisfied 'customer' who would recommend Paramount to anyone.
Was this review helpful? Yes
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by 'Very grateful, Willesden Green' 20/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Paramount were absolutely fantastic during the sale of our property. My husband was taken seriously ill during the time we were selling our flat and David was totally amazing. He worked so hard to keep things on track for us. Thankfully, having Paramount on board meant that during that rather distressing time we could rest assured that the sale of our flat would continue on without us having to do too much, ensuring that we could move on to a nicer brighter future with minimal stress.
I cannot recommend using Paramount more - they are highly professional, very personable and don't leave even the tiniest detail to chance. Having used many other estate agents whilst searching for our onward purchase I can say, without doubt, that Paramount are the best there is around. Their level of communication, service and their help in tying everything together was exemplorary. If we weren't moving out of the area I would have no qualms in my choice of estate agent when selling a property again.
Was this review helpful? Yes
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by 'Jen' 19/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As a tenant I've received excellent service from Paramount, in particular Mark Durban.
Staff are all very professional, know their stuff and most importantly respond quickly to any queries or issues.
Mark in particular has been really easy to work with and you can tell that he takes his work seriously and cares about the service he offers to clients.
Really impressed with their service and wouldn't hesitate to recommend them.Was this review helpful? Yes
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by 'vickit' 19/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Agent must have listened to the type of property I wanted as he only showed me two properties and I bought one. He was friendly and professional and represented his company very positively. I could have access to the property for viewing when I wanted. He kept me informed throughout the process.
Was this review helpful? Yes
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by 'Rana' 19/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Used Robert from Paramount to purchase an investment flat. Service was fast and efficient and he managed to push everyone along.Would definitely use agent again. After buying flat, I put on market for letting and again Dominic from Paramount found me tennants within a few day. Paramount now manage the property.
Was this review helpful? Yes
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by 'alan heywood' 19/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I dealt with Robert Lazarus who at all times kept me fully informed of progress both with regards the purchase of the flat and it's subsequent rental.It was all dealt with calmly and professionally giving me full confidence to recommend them and their excellent support staff to any prospective client.I have lived in the area for over 30years and have had some horrendous experiences with other agents so Paramount are a breath of fresh air!!
Was this review helpful? Yes
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by 'Willy Wonka' 18/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Performance and service is second to none - finally an agency I can rely on. Big thanks to Hayley
Was this review helpful? Yes
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by 'Sally Hartwell' 18/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Unfortunately we were left the task of selling a property owned by a relative who had died suddenly and very unexpected. Obviously this was a very sensitive matter and we found Paramount dealt with this very well. We found them very helpful dealing with queries between exchange and completion and advising us.
Was this review helpful? Yes
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by 'DB' 18/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As tenants we receive an excellent service from Paramount, and especially from Spencer Lawrence, property manager Hayley Hills and her colleague Morelle Baker. Hayley is our first point of contact and always deals with issues immediately, handles them quickly and efficiently and ensures that whatever the job is, it is done well and to our complete satisfaction. Not only this, but Paramount's contractors work to exceptionally high standards. It makes all the difference to have the support of a team you can have complete confidence in. Can't be faulted!
Was this review helpful? Yes
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by 'Malcolm Levene' 18/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My wife and I were looking to rent a flat in north west London. We came across Paramount after serching the net extensivley. The flat we requested to view was in Maida Vale, however, it wasn't suitable. The Paramount Agent was quick off the mark, and suggested a property in South Hampstead, not an area we were familiar with. My wife viewed the property first, and encourgaged me to view it with her. We found the flat, the area and the rent to be highly satisfactory. It was as if the Agent had anticipated all of our 'must haves' and directed us to a home we would be happy living in. We stayed for three years, and throughout that period, Paramount acted professionally, helpfully and reliably. We would highly recommend them as Agents.
Was this review helpful? Yes
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by 'Jennifer McCullough' 18/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found the staff whom I come into contact with very professional in their approach,
I believe they provides a quality service as any email/telephone queries from me were responded to same day,
Any maintenance issues I had in my flat r were dealth with effectifily , and with-in a reasonable time.I have recommend Paramount Properties to colleagues
Was this review helpful? Yes
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by 'Pablo R' 18/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was hugely impressed with the service from Spencer and then Mark Durban. From advice at pre purchase, to letting the flat within 24 hours to followup service during and after. One of the easiest recommendations to make! Great team!
Was this review helpful? Yes
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by 'Errika' 18/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount as letting agent for the last 4 years and they have provided an excellent service in this time. As I live abroad they also manage the property for me and are very prompt at dealing with any issues that arise and keep me well informed. I also feel that the service Spencer, Dominic and all their colleagues provide is a very personal service which is a rare find. I would not hesitate in recommending them to anyone!
Was this review helpful? Yes
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by 'AREM' 17/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My husband and I rented thruogh Paramount over the past three years and we had/have best deal with Paramount.
Our agent Spencer Lawrence is very helpfull and profesional,we deal with him for help on or off office hours Spencer
Lawrence never fails to be helpfull. He is best for bussiness and for his client.We would recommend anyone who wish to use paramount and its services in this area.
Was this review helpful? Yes
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by 'Richard_Alicia' 17/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have used Paramount Properties as our letting agent for the past three years and have always found them to be easy to communicate with and reliable when dealing with our property and tenants. We live abroad which could have created problems, but they have always worked with us and kept our tenants informed. We would recommend Paramount Properties to friends and family.
Was this review helpful? Yes
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by 'Jon S' 17/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We chose Paramount because they were the only agency in the area proposing a couple of things: (1) a reduced percentage for their fees if the property sold below a certain price and (2) a pre-contract lock-in agreement between the buyer and seller. This gave me some comfort that: (1) they were working hard to ensure maximum value for us and (2) once an offer was accepted, there was less chance of things falling through without good reason (we were up against a deadline so this was important - I guess normally this would be more important to a buyer).
In getting the flat onto the market... (read more)
Was this review helpful? Yes
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by 'Stuart McKay' 17/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The overall service has been terrific as the agent quickly worked out what our rental needs were and the second property they showed us was a great fit and we took it. Since then all queries have been dealt with in an effiecient and satisfactory manner.
Was this review helpful? Yes
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by 'Kate H' 16/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I moved to London in 2007 & I have to say that I found the flat search in this City awful, mainly due to the unreliability of & misleading information given by the various agents I had arrange viewings with ........ until I made contact with Paramount Properties & Spencer Lawrence. From the moment I lodged an enquiry on the website I knew Paramount was a cut above the rest. Their response was speedy, the viewing took place on time & the flat was exactly as described on the website. At no point did I get "the hard sell" like I had from other agents & I was so... (read more)
Was this review helpful? Yes
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by 'paulc1979' 16/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We used Mark Durban at Paramount to let out a 1 bedroom garden flat in Brondesbury/ Kilburn. Mark was always responsive and was particularly helpful when it came to negotiating the check out date and any deductions that were required from the tenant following vacation - providing impatial advice. I would definitely recommend Mark/ Paramount as agents.
Was this review helpful? Yes
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by 'Samuelwj' 16/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have rented various properties through Paramount over the past 9 years and have nothing but positive things to say about their service. Paramount have always been and continue to be very helpful in all areas of renting, including great assistance with the initial flat search and getting a same or next day resolution to any maintenance issues. They are also the fairest and most transparent Estate Agents I have ever dealt with in relation to vacating a property, as among other things they use an independent company to carry out the check-in and check-out process. Finally, a massive plus personally is the continuity in personnel, as I have dealt with the same person, Spencer Lawrence, for the past 9 years and he has always been magnificent in every aspect.
Was this review helpful? Yes
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by 'Karen Levy' 16/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Paramount Properties were very efficient, honest and helpful. I cannot recommend them highly enough. THank you so much!
Was this review helpful? Yes
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by 'Anna' 16/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My husband and I have rented through Paramount for the last 5 years, and have never been unhappy with their service. Their fees are sensible, their service is stellar and they have a great maintenance team on hand for when things go wrong (which occasionally, they have - as with any property).
Contract renewals and negotiations are very straightforward, and the people that work here are top notch at identifying what exactly you're looking for.
I would wholly recommend these guys to anyone looking at moving to the area.
Was this review helpful? Yes
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by 'Happy customer' 15/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We bought our first property through Paramount Properties. Lionel Stoll was great at helping with our purchase. He was very experienced and kept us informed at all stages during our purchase and always replied to our questions in a very polite and professional manner. Overall we were very pleased with the friendly service.
Was this review helpful? Yes
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by 'Mike Brasier' 15/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount manage a number of properties in NW6 and NW10 for my company. Their service is first class both in terms of the management and letting of vacant accommodation. They achieve good levels of rental and seem to establish a good rapport with existing and prospective lessees. Their management service is comprehensive - collection of rentals and full maintenance.
Was this review helpful? Yes
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by 'MN' 14/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We got superb service throughout our flat sale from Oliver Lewis, our agent, and all his Paramount West Hampstead colleagues. The marketing was effective and efficient, and a great cash buyer was locked down quickly at exactly the price they had predicted, so they clearly know their market and their buyers.
But the real standout aspect of the Paramount service was the extraordinary patience shown by Oliver when helping me push through my chained purchase, thus enabling my sale to go through. Our purchase was officially via some other (useless) agent, but was in effect only made possible by Oliver's diligent efforts helping me chase down all sorts of nonsense from my vendor. This took 11 (!) months, but Oliver never gave up, and remained positive, patient and constructive throughout : a truly remarkable example of everything you'd hope for in an estate agent.Was this review helpful? Yes
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by 'Thet' 14/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just rented my first property through paramount. My experience has been very pleasant. Mark Durham was very professional and helpful. He was the first agent who had all the information I wanted to know on hand. All my answers were promptly answered and when it came to view the property, he had all the paperwork ready to be signed. I will use them again and I highly recommend them.
Was this review helpful? Yes
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by 'Caroline' 14/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I've been letting my property through Mark Durban at Paramount Properties for almost 10 years now and I have been delighted with their lettings service. Mark has always been supremely efficient at finding me great tenants and as a result the property has never been left empty. I have found the people at Paramount to be courteous, organised and reliable. Their service far outshines the experience I've had with other letting agents to date and I can't recommend them highly enough.
Was this review helpful? Yes
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by 'Guy' 13/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been dealing with Paramount Properties as a private tenant since 1999.
During this time I grew to appreciate and trust their work ethics, efficiency and service.The strong working relationship that was formed with Mark Durban, one of the letting agents, has granted my sense of security and comfort in my dealings with the agency, which is paramount to feeling at home in a rented property.
Over the years Mark has remained approachable and personable and has often gone out of his way to resolve any issues that needed sorting out, be it management or maintanance ones.On the a whole my experience with the agency has been very good, my needs as a tenant were met, and I continue to feel well looked after, while my privacy and independence are never disturbed.
Was this review helpful? Yes
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by 'C Simpson' 13/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have now lived in two properties managed by Paramount and have always found them dedicated, organised and willing to go that one step further to help out. They have a very organised and accountable property management team and really look after their tenants. As regards letting agents, Spencer Lawrence never fails to be helpful, knowledgeable and dependable.
Was this review helpful? Yes
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by 'Kelly' 13/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
My experience with Paramount has been just that. I was previously working in property and would find it frustrating dealing with a constant stream of agents who were unhelpful and inexperienced. I first dealt with paramount when selling my flat in west hampstead about 5 years ago. Lionel Stoll was the agent I was dealing with primarily and he was excellent. I can honestly say it was a pleasure having a company so professional and personal at the same time. He made sure that my time was not wasted and saw through a speedy sale with ease. I was therefore very pleased when I was able to use... (read more)
Was this review helpful? Yes
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by 'Very happy seller' 13/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Last year, Paramount sold my flat and the process was completely seamless. The flat sold quickly and I was kept informed of every development though the process. Everyone I dealt with was professional and I will without doubt use Paramount without any hesitation in the future. Highly recommended.
Was this review helpful? Yes
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by 'Peter C.' 12/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I was in the market to buy a flat in Swiss Cottage/Finchley/ West Hampstead area and in a space of 6 months have seen numerous agents. You get to meet all kinds of personalities but if you want an agent that is upfront, polite, patient, punctual and guide you through the entire buying process, I recommend Paramount, especially Lionel Stoll. When it came to letting it out, I got several offers from various agents on the high street and Paramount was ready to negotiate the terms and conditions. The best part is that they found me a good tenant within 5 hours of getting my keys to the flat.
Was this review helpful? Yes
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by 'Mike Brasier' 12/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I instructed Paramount Properties on a freehold house owned by my son (who lives abroad) and Paramount worked very hard to sell, despite very difficult market conditions. This first property was a house in Okehampton Road NW10. After a couple of false starts, they found very good buyers at a good price. They sold this house whilst others nearby failed to sell.
Following this sale, Paramount also sold a flat for me in Queens Park - very quickly and at a good price. The service given to me by Robert Lazarus and David Warren was first class.Was this review helpful? Yes
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by 'Fiona' 12/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have used Paramount for many years for both buying and renting out property. I have always found the staff especially helpful and caring in their dealings as well as having extremely good market and local knowledge. I highly recomment Paramount.
Was this review helpful? Yes
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by 'CJ, NW6' 11/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
When dealing with Paramount Properties, NW London, I have found the staff approachable, professional and their customer care is a model many other companies could learn from. I have been letting my properties for the past 3 years and so far all tenants Paramount have found have been great. For me, as a busy business woman, I rely on the honesty & professionalism Paramount provide. Mark Durban certainly takes the "bull by the horns" and gets the job done. It's exactly the service I want.
Was this review helpful? Yes
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by 'Satisfied customer' 11/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount has managed my property for over 8 years, to my complete satisfaction and with next to no void periods. The current tenancy has been extended for the last 5 years. I highly recommend the services of Paramount and have no reason to use another agency. First class service.
Was this review helpful? Yes
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by 'Matthew Cobham' 11/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Hi - I thought I would add my comments to let all know about the efficient and honest service that I have recieved from Paramount and in particular Mark Durban who has now successfully let my property for almost 10 years. In those 10 years the apartment has only been empty for 6 days altogether which has just allowed enough time for the turn around and to set the next tenant up well.
I can fully recommend Paramount PropertyWas this review helpful? Yes
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by 'Oliver Mellman' 11/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been a landlord of 2 properties in NW2 for over 10 years. I have used Paramount as letting agent throughout this time. Paramount's letting agents are top notch and have always performed a first class service for me. They respond promptly to my questions and have always been very quick and efficient in finding new tenants and dealing with all formalities. I would have no hesitation in recommending them (in particular Mark Durban and Spence Lawrence) to anyone requiring their services.
Was this review helpful? Yes
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by 'Jas Shah' 11/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I bought a property through Paramount in Jan 2011. To start with the website was clear and consise and listed as much detail about the property as possible (including floorplan and energy rating). When I booked a viewing with Oliver Lewis (the salesman for the property) he was on time and waiting outside. When showing me around he gave me a clear description of the plus points of the property as well as where improvements could be made to increase the value of the property and the kind of rental figures I could get once the flat was refurbished. When making offers Oliver was always available to chat about what was happening and always updating me on the vendors situation. All in all i felt very comfortable dealing with Paramount and the service a recieved was much appreciated (especially since I was a first time buyer).
Was this review helpful? Yes
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by 'AmyL' 10/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I had a really good experience when I bought the flat through Paramount (Lionel Stoll was excellent - very responsive and helpful) so I was keen to give them the opportunity to sell it. Out of the three agents who valued the property, Paramount was by far the quickest to provide the written valuation. They then moved very quickly to bring the property to market (organising photos etc) and arranged an impressive number of viewings in a very short space of time. Oliver Lewis found the buyer, he handled the negotiations really well and did an excellent job throughout the process of keeping the sale on track and the buyers happy.
Was this review helpful? Yes
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by 'Mark Mathieu' 10/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I purchased a two bed flat off Paramount in March 2011. As a first time buyer I was apprehensive and to be honest I didn’t really have a clue with how to go about things. Paramount were very patient and after an initial chat and numerous viewings helped me find my ideal property within my budget. During my search I had dealings with several estate agents and I can comfortably say the most professional and knowledgeable I dealt with was Oliver Lewis, who I found wasn’t pushy or forceful and genuinely knew the answers to questions a lot of other estate agents either didn’t know or tried to blag. I will be using Paramount as and when I decide to move on and can recommend them very highly.
Was this review helpful? Yes
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by 'Chris & John' 10/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Paramount sold our property for us in 2011. The team at Paramount were all most helpful, especially Lionel Stoll who dealt with the sale so professionally and without any fuss. Any problems were sorted out quickly by Lionel and most importantly we were kept informed at all times.
Was this review helpful? Yes
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by 'MVeniar' 10/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Our agent, David, was friendly, helpful and professional, even when dealing with our lengthy and complicated case involving a lease extension and some snail-paced solicitors. David kept us regularly updated and was proficient at chasing calls throughout the process. I'd happily deal with Paramount again.
Was this review helpful? Yes
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by 'Oliver Lewis' 10/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I found Oliver Lewis extremely helpfull and and tried very hard to make every thing went well.
Was this review helpful? Yes
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by 'Maggie' 10/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
David Warren was extremely patient and helpful. He always returned phone calls promptly and explained the process in detail. Paramount's service was exemplery and I highly recommend them.
Was this review helpful? Yes
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by 'KMcH' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have rented two flats from Paramount over the last four years. Our letting agent has been outstanding throughout. Dominic Moyes has been a pleasure to deal with. His honesty, straight talking and sense of fun would make me recommend him highly to anyone.
Paramount have provided us with a great service. Dominic secured us a great flat at a great price and Hayley Hills manages the property incredibly well.Was this review helpful? Yes
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by 'T & L West Hamptead' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We used Paramount in the purchase of our property in June 2011. We had had previous dealings with estate agents in the West Hampstead area and the service provided by Paramount definitely outclassed that previously received.
Our agent, Oliver, did his upmost to answer all queries we had, gave continual updates on the purchase process and kept us informed of any issues that were encountered. As first time buyers we were unaware of the level of communication needed between the buyer and the agent so we were pleased with the level of professionalism and service offered.
We would not hesitate to either recommend, or use Paramount in further dealings.
Was this review helpful? Yes
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by 'Buyer in Willesden Green' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have been very impressed with the professional, friendly and personal service offered by Paramount Properties. I have found Paramount to be reliable and efficient, something which can be fairly hard to come by in the industry. Oliver Lewis (my contact) was always available to advise me during the complicated purchase process, and even went above and beyond organising quotes and inspections of the property.
Was this review helpful? Yes
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by 'Phil' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found Paramount very helpful and efficient - Mark Durban's professional approach and strong relationship with the landlord meant we secured our flat with the minimum of hassle on the same day we had viewed it.
Was this review helpful? Yes
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by 'Rajeev' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Fantastic client service. We were in the middle of a long chain and it almost did not go through, but thanks to Davids effort to manage all the parties we have our lovely new home. Want to highlight that the agent selling our property (or the others in the chain) were not very helpful. Thanks again David, Fantastic Job!
Was this review helpful? Yes
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by 'Lucy & John' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
When choosing to sell we looked at 3 different agents and after all their initial meetings we decided to go with Oliver at Paramount. They gave a very honest valuation with good T&C's. Throughout Oliver was very professional and always responded to any queries quickly and had a good knowledge of the housing market in the area. He also dealt with solicitors when necessary to make sure all went smoothly. We would definitely use Paramount again.
Was this review helpful? Yes
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by 'Richard Fenner' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
My experience with the letting division of Paramount has been excellent. I am based overseas which means i am totally reliant on them. They found excellent tenants for me within two weeks of completing my purchase and in the intervening time arranged for all necessary work to be done to get the flat up to the required standard including furnishing. The work and purchases represented excellent value, and I believe they have secured a very competitive rent for me. Can't praise them enough.
Was this review helpful? Yes
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by 'Tony Rodrigues' 9/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been dealing with Mark Durban at Paramount Properties for more than 10 years and
he has always been professional and helpful in every aspect of renting.
If you are looking for an agent to take of your rental properties then Paramount Properties is the one to call.Was this review helpful? Yes
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by 'Bina' 8/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Paramont agency with the help of the agent Mr.david Warren helfed and assisted us in buying an apartment in London west Hampstead .Aswe are not from the UK, David took time to phone and email us in every step of the purchase and also followed up later on in the process .we apriciate his assistance very much.
Was this review helpful? Yes
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by 'Mike Berg' 8/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
a very good, efficient service from start to end. all handled to our complete satisfaction
Was this review helpful? Yes
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by 'JA' 7/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount properties made my experience as a new landlord painless. Spencer Lawrence came highly recommended to me and I, in turn, would also recommend him highly.
Was this review helpful? Yes
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by 'HMO' 7/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very thorough and kept us informed throughout the process. Achieved us a better than expected sale price
Was this review helpful? Yes
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by 'Jill' 7/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Everyone at Paramount in West Hampstead was professional and efficient but most of all friendly. I cannot fault the service they provided and would have no hestation to recommend them.
Was this review helpful? Yes
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by 'Alastair' 7/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have let and managed our house in West Hampstead for the last 12 years while we have lived abroad. They have been consistently helpful and effective throughout this period, including an efficient letting service when the property was vacant (though only a few times - they have typically found reliable long-term tenants) and with annual renewals and managing the property throughout the year. I have no hesitation in giving a full recommendation to Spencer Lawrence and his team at Paramount.
Was this review helpful? Yes
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by 'Seamus' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been dealing with Paramount as a landlord for the last 20 years and the reason I have stuck with them is because they always operate to the highest standards.
They are extremely efficient and always provide an excellent service.
As a non resident landlord the staff at Paramount make my lettings trouble free.
I have no hesitation in giving them my highest recommendation.Was this review helpful? Yes
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by 'Satisfied Client' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Oliver Lewis was the agent I dealt with to sell my property. From the outset I found him both helpful and efficient at all times. He treated any requests with urgency and kept me fully informed of all developments on the buyers side. He always acted professionaly and made the whole process as hassle free as possible for me.
Was this review helpful? Yes
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by 'EJM' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Efficient, helpful and responsive service from Oliver Lewis. Would definnitely use them again next time around.
Was this review helpful? Yes
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by 'Leslie Kendall' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found Oli to be straightforward & realistic, with a positive attitude. He is aware of the good prospects, both potential owner occupires and also the investment buyers, to whom I eventually concluded a deal. After terms were agreed, he followed thro' to completion in a conscientious, professional manner.
Was this review helpful? Yes
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by 'Alan L' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
An allround excellent service. Highly professional and efficient. I would not hesitate to recommend Parmaount properties to anyone and the individual agent (Lionel Stoll) could not have been more helpful at ever stage.
Was this review helpful? Yes
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by 'James and Jo' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We found Paramount to be the best estate agents we used to find our first property. Oli was incredibly helpful during the entire process and was always quick to respond to queries during our search. He was always honest about the properties we viewed which meant he was the most trust worthy agent we met during the 6 months we were looking. He was great at picking the right properties to show us and made what could have been a painful process a pleasant one.
However, the real value of Paramount was during the exchange and completion process. Oli drove the sale through despite having to deal with two sets of slow to respond solicitors. He really went above and beyond to get the sale through and my partner and I were hugely grateful for this.
Everyone else we dealt with at Paramount were always very helpful and it was always easy to speak to someone if our agent was out of the office or away.
Was this review helpful? Yes
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by 'Roger & Joy Birkett' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As landlords we have been associated with Paramount for the past 18
years. During this time Mark Durban our contact there has served us with
a consistantly high standard of professionalism. Paramount, one of the
market leaders has supported us and helped us achieve our targets in the
market place.
All the tenants supplied to us by the company were vetted very carefully
and proved to be the most suitable candidates.
We found that the after sales service was of a very high standard,
nothing being too much trouble.
The burden of a being a landlord was taken away by Paramount.
We would not hesitate to recommend Paramount to anyone.
A truly talented organisation with gifted individuals.Roger & Joy Birkett
Was this review helpful? Yes
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by 'Anjali' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Buying with Paramount was a painless process - they are efficient and respond quickly to all queries. I found them very friendly and easy to work with.
Was this review helpful? Yes
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by 'Panos Argyros' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The service I've received from Paramout has been excellent. They understood what I was looking for and didn't waste my time showing me properties didn't fit our criteria.
This purchase was not the first one with Paramount and definitely won't be the last one. Our agent David Warren has gone out of his way to ensure each move would be without any problem (that always and unexpectedly come up). Just an example... He solved a problem with the seller's lawyer during his holidays (out of the UK !!), because he cared for.
With this opportunity I would also like to commend and thank Hayley Hills (from lettings- management dept) for helping me a lot with the letting this property.Was this review helpful? Yes
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by 'Lilia' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Paramount (David Warren) have sold TWO flats and rented one other for me during the course of the last two years.
The first was particularly troublesome but David, like a dog with a bone, walked patiently with me, through the particularly turbulent sale (which included a lease extension!!). He was always on the other end of the phone or returned my calls as soon as he could. His colleagues were always aware of the point of sales/lets. I am abroad most of the time but this never presented a problem as David and his colleagues handled everything on my behalf so efficiently. Talk about making life easy for landlords ( ..ladies). ! I had had contact with other agents but have been disappointed with their handling of sales and so I now just pick up the phone to David Warren if I want to sell, without considering others.Was this review helpful? Yes
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by 'Eamonn' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have done business with Paramount lettings for over 20 years . As a Iandlord I have found them very efficent and reliable .
The staff have been there for many years and are very helpfull. They have allways found me good tennants , and if ever an issue arose they would advise and help get it resolved to everyones satisfaction .The staff are dedicated, work long hours and are allways contactable. They have allways been consistant with their high level of service and I would highly recomend them.Was this review helpful? Yes
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1
person found
this helpful.
by 'Adam' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We tried two other agents to sell our flat before turning to Paramount. David Warren and the team were extremely effective, got the property under offer, and ensured that the transaction happened as smoothly as possible. If you're selling in NW6 or NW2, you've got lots of choices but few are going to offer the same service as Paramount.
Was this review helpful? Yes
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by 'John Ashmele' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount Properties for several years, and pleased with the service that I receive particularly from Mark Durban (lettings) and Hayley Hills (management) and would recommend them without hesitation.
Was this review helpful? Yes
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by 'Dan Burke' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have been managing my flat in W Hampstead for the last 7yrs. Whether its finding new tennants, maintaining the property (minor repairs and maintenance), or taxes and payments, their service is exemplery. Not only to they take care of everything with the minimum of fuss, but as a landlord you really get the feeling they are working with your best interests at heart. I would highly recommend the team there.
Was this review helpful? Yes
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by 'Mrs Monica M' 6/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We had a rather time consuming and difficult purchase for reasons completely independent from the agency.
In spite of that, and throughout the entire process, we have been greatly help and supported by Paramount.They have been incredibly opened, honest, patient and diligent in each and every step of the process.
They have been supportive and informative, which is quite exceptional to find in this particular business.Great professionalism, above all.
And immensely and greatly appreciated by us.Was this review helpful? Yes
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by 'Richard Harris' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount for letting my properties for many years and they have always been efficient, courteous and all the lettings team have been a pleasure to deal with.
Was this review helpful? Yes
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by 'warrenlefton' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
They were excellent. they lined up a number of purchasers and had a show day for over 20 people. They found me a good buyer and gave an honest and responsive service. I would highly recommend them.
Was this review helpful? Yes
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by 'Julian' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have used Paramount in the past both for buying a property and for letting, it as well as letting a property I already owned. I was looking for another flat on a buy to let basis and they found me the North West London flat immediately. I was shown a range of suitable properties on the first day but they had flagged this one up as the best. It was ideal and, after a short and amicable negotiation with the vendor, I bought it. Meanwhile Paramount found me an excellent tenant even before the contracts were exchanged! I do not see how things could have gone any more smoothly than they did. So now Paramount are letting agents for all three of my properties. As these properties are, in effect, my pension - I am a retired person - it is essential they are let to good quality tenants and this is, indeed, the case.
Was this review helpful? Yes
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by 'sophy' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mark Durban at Paramount is a brilliant letting agent and it is a pleasure to work with him. He takes all the worry out of letting flats and ensures the process goes smoothly from start to finish, tying up all the loose ends with his usual thoroughness, good humour and courtesy. Lionel Stoll and David Warren on the sales team have also been similarly helpful when buying and selling and generous with their advice. They are quite special people. Many thanks.
Was this review helpful? Yes
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by 'jonnie' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
i used paramount to let out my property and they have been fantastic. dominic moyes is straight talking and honest - which i value. he placed great tenants very quickly at a good monthly rent. there is good communication and no hidden agendas. they are fab, and have made rental totally headache free.
Was this review helpful? Yes
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by 'Jessica' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As a tenant, I was quite wary when I first encountered Paramount due to unpleasant experiences with previous landlords and agents. However, our agent Mark Durban restored my trust in the process; he patiently answered my questions, negotiated changes in the contract with our landlord and was always available to answer any questions we had. Thanks to Mark’s effective managing, the process was straightforward and quick.
Overall, I was very impressed with the professionalism of Paramount, from the staff issuing the contract, to being offered a confidential space for contract discussions (and tea on arrival!). Since moving in to our property, our agent has always been available to answer follow-up questions with a quick turnaround. We are very happy in our home and I would highly recommend Paramount to other tenants; they offer a full, personalised service.
Was this review helpful? Yes
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by 'Jesper' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Paramount is everything an agency should be. They run a tight ship and you feel well looked after from first viewing to signing of the contract and well beyond. Something breaks and they are there to fix it with no hassle or bad excuses as to why this isn't there problem.. I have been very impressed by how professional and approachable they are so would highly recommend them.
Was this review helpful? Yes
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by 'Jack Barton' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having bought the property initially from Paramount in 2000, it has been a pleasure dealing with Mark Durban over the last few years in a landlord capacity. The property has been let without a break since dealing with Paramount and every part of the process has been conducted in a professional manner, both for us and just as importantly our tenants. At this moment in time I can't see us letting the property through any other agency.
Was this review helpful? Yes
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by 'Pauline' 5/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After many bad experience with other estate agencies we were absolutly delighted to met our first efficient, knowledgeable and honest estate agent!
Mark Durban was the person we dealt with to rent our flat and he was extremely helpful, friendly and straightforward from our first visit to the day we moved in.
He answered any of our question very quickly and precisely, all the administrative part was done quickly and by the book and we found our house spotless and decorated with flowers on our moving day!
A great flat and a stress-free process, with an extra kind touch!
Was this review helpful? Yes
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by 'Will C' 4/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service we have received from Paramout has been excellent. They understood what we were looking for and didn't waste our time showing us properties that didn't fit our criteria.
We have used them twice and have been very happy with both properties. Our agent Mark Durban has put in a lot of extra effort to ensure each move has been as stress-free as possible.Was this review helpful? Yes
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by 'Caroline Boulton' 4/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount rented out my flat in 2000 and have continued to rent and manage it since then. They provide a first class service at all times and offer a highly professional team to help achieve that. They are exceptional in both knowledge and expertise and extremely efficient in dealing with issues that arise. Always give great advice to get the right result for me as a client. I wouldn't hesitate to recommend Paramount to anyone looking for someone to rent and oversee the management of their property. I would mention the head of lettings Spencer Lawrence who's expertise and skills are excellent
Was this review helpful? Yes
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by 'Karen' 3/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I highly recommend renting through Paramount Properties and Mark Durban.
Mark helped me get everything I wanted in the flat I found through him. The moving in process was expertly managed and easy. Mark answers emails/phone calls promptly, is friendly, genuine, experienced and professional and made me feel like I could sit back relax and he would done what needed doing. As I'm from Australia he was great in helping with area knowledge and the most important thing for me he did what he said he would do. I'm extremely satisfied with the high level of service he provided me. I will use and recommend him to anyone.Was this review helpful? Yes
Was this review helpful? Yes
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by 'Marc P' 3/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a landlord I have been working with Paramount Properties for a number of months and my experience has been very favourable. It has been possible to work with them to find the best way forward with the many aspects of letting my property effectively. I have found them to be very professional with a level of flexibility, transparency and consistently prompt communication that has allowed a good working relationship to be developed.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Pratik' 3/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
we had a brilliant experience with Paramount Properties, particularly with agent Lionel Stoll. throughout the journey from requesting a viewing, to providing detailed info on the property, through to feedback, offer, negotiations, contract exchange, the agent was great. Good balance between patience and persistence, knows when to push, and when to listen and reflect.
would 100% recommend Paramount Properties, and Lionel Stoll, and would certainly call upon again.Was this review helpful? Yes
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by 'JCasey' 3/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been dealing with Mark Durban at Paramount Lettings for over 2 years now, where they act as the properties agent.
I am not normally one to write reviews, but I must say that Mark and his organisation have been exemplary in their level of service from the beginning. Other then performing the roles that one would expect from an estate agent (with efficiently and economy) Mark has been available above and beyond the call of duty.
He has helped my by passing my information on to other clients when they needed services such as mine (I help people with computers for a living), he has been available to offer impartial advice regarding the market, pricing and landlord relations. He has always got back to me without fail and obviously takes the relationship aspect of his work very seriously.
It takes a lot for me to trust and accept someone in a personal, or profesional capacity, but with Mark & Paramount, I never had the sense of anything other then trust and integrity within our relationship.James Casey.
Was this review helpful? Yes
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by 'Mark Durban' 2/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
My lettings agent is Mark Durban.
He is by far the best agent I have had experience in working with.
His attention to detail, his knowledge of the local area is second to none. The thing that really stands out is his accute professionalism, always being on hand to advise, and his excellent manner in the way he gets things done.
No doubting his credentials as the best there isWas this review helpful? Yes
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by 'Nathan' 30/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I highly recommend renting through Paramount Properties and Mark Durban.
Mark helped us find a great flat in the area we wanted. The moving in process was expertly managed and easy.
Mark answers emails promptly, is friendly, genuine, experienced and professional.
I'm extremely satisfied with the high level of service he and the Paramount team provide.Was this review helpful? Yes
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by 'MG' 30/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
James Carter was extremely helpful and dealt with any queries effectively. Very good customer service. I would highly recommend using Paramount Properties for future rentals.
Was this review helpful? Yes
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by 'RosieC' 29/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Paramount were really helpful with all my questions and helping to find a property. The first property I missed out on, and they called me the same day to give me details of another that I would be interested in. My rep had Infinite patience with all of my first time renting questions, even though I must have been really annoying! Never was I treated with condescension as a first time lone renter - every thing was explained to my requests.
They were really professional and had all paperwork (and explainations for paperwork) available at the appropriate times, which I have not experienced with other agents as a joint tenant, and with private rentals in the past. Even requestes for payment/cost breakdowns were emailed to me within 48 hours of request.
My rep was even helpful 5 months down the track from signing me with contacting my land lord. I would use them again.
Was this review helpful? Yes
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by 'Katie M' 29/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
A really fantastic service. Dominic Moyes made the entire process incredibly simple and straight forward with no added pressure or stress. I highly recommend Paramount as an agency, they have been a joy to work with, really lovely guys.
Was this review helpful? Yes
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by 'Pamela' 28/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I moved to England in August, and was put in contact with Dominic Moyes prior to the move from California. Dom was incredibly helpful before, during and after the move. As newcomers to the country, he helped our family with everything from finding a furniture company to fill our flat, to figuring out phone services. We really appreciated everything he did for our family in those early days.
Was this review helpful? Yes
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by 'Anon' 27/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Paramount were the letting agents for the flat we rented when we moved from Oxford to London in 2009. They went beyond the standard customer service, only sending us properties that absolutely met our spec and letting us view the final flat we chose whilst the photographer was still taking pictures, as they knew it was perfect for our needs.
Was this review helpful? Yes
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by 'Claire Finn' 26/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have just moved to london and had tried a few agents. When i met Mark Durban from Paramount i was very surprised st the astuteness of what i wanted. This became apparent having shown me only 2 properties he accurately proposed a property and location i immediately loved. Not only that he negotiated a lower rate with the landlord. Follow through was excellent, and follow up on how i was doing was a surprise and delight.
Last week i had a problem with some electrics and Paramount via Hayley immediately sent an electrician who fixed the problem only 3 hrs after i had reported it.
The general areas in the house are keep immaculate. In general Paramount have proven to be the best agent i've worked with here or abroad. And when i go to buy a property i will give them first dibs at helping.Was this review helpful? Yes
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by 'Neveen' 26/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Hello
I have been working with Paramount for over 5 years looking after 2 of my properties.
I rent them out and Paramount provide a full management service. Considering i live in Hk it is hard/impossible to manage the properties on a daily basis. Paramount really have done a good job in letting out my properties. i think in 5 years the flats have been left vacant for only 10 days! I am still really impressed with this!They manage the properties well and we only had one problem in 5 years the mis-communication came due to me living abroad and the time difference being too much.
Overall i am extremely happy with their service in letting and management. If i buy another property in London i will only do it with Paramount.
Was this review helpful? Yes
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by '99999' 25/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Good and polite staff were efficient at getting papers sorted together. Were quick to get us into our place. Overall would say good service!
Was this review helpful? Yes
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by 'Denise Larkin' 25/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been letting my property through Paramount for the last 10 years and have always found them to be very efficient and helpful in all aspects of rental. They have been clear and transparent about everything and always give a fair and honest appraisal of the changing markets. Also very helpful in keeping on top of the Gas Safety Certificates showing due care and consideration. They have come to know the kind of tenant I am looking for and do their utmost to find me suitable people and I have never had any gaps in tenancy. Both Mark Durban and Spencer Lawrence seem to care that they are providing a good service to their clients - on both sides. All in all a very good personal service.
Was this review helpful? Yes
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by 'S.R.' 23/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently moved to a new flat, managed by a private landlord through Paramount Properties. I believe I cannot praise the agent highly enough. His approach was sincere and personal, there was no stress pushed on me. Every step of the process of lending the flat was clear and well organised. As I am lending a flat for very first time this year, I had a lot of questions not only about the property or the landlord, but about the energy suppliers etc. However, I didn’t have to worry about a thing, the agent took care of everything and was very kind and helpful and he still is. I wouldn’t hesitate in recommending the agency to anyone. Thank you Paramount! And thank you Mark Durban!!
Was this review helpful? Yes
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by 'Chie Kondo' 23/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The agent always provided a quick response to any queries I had - e.g. acted quickly when there was a leak in the shower, also when boiler stopped working they sent a repair man quickly etc.
The agent can always find the tenant for the property and make sure the payments are made on time.
Was this review helpful? Yes
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by 'Sabi' 22/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used Paramount to let my property in July this year and I couldn’t have done a better choice.
They were very honest and approachable through all the process. Their knowledge of the area and the types of buyers were so good that we had two offers on the first day of showing the flat, one of them was for the asking price!
They made the whole letting process smooth and professional with the least hassle possible.
I will definetely use them again in the future and I have no esitation in reccomeding them to anyone.Was this review helpful? Yes
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by 'David' 22/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have been an excellent letting agent for me over the last 8years. Their service and professionalism is second to none. They make letting seem relatively straightforward! Underpinning the fantastic Paramount ethos is a great team of people who are extremely helpful and efficient.
Was this review helpful? Yes
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by 'Farnsworthl' 22/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a landlord I have been associated with Paramount for the past 10 years. During this time Mark Durban my contact there has assisted me with a consistently high standard of professionalism.
The after sales service is of a very high standard, nothing being too much trouble and Mark and his colleagues are extremely responsive and helpful.
The burden of a being a landlord was taken away by Paramount. I would not hesitate to recommend Paramount to anyone.
A talented organisation with gifted individuals.
Was this review helpful? Yes
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by 'jeremy' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Efficient helpful personal agents who find good tenants very quickly . Highly recommended.
Was this review helpful? Yes
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by 'Ed' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent. Very efficient and helpful.
Was this review helpful? Yes
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by 'Surender Kumar' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have recently Let my flat through Paramount Properties. All the paperwork was dealt with very efficiently and every thing went smoothly. My special Thanks to Mark and his team at Paramount for their help and would have no hesitation in recommending your excellent service to anyone. I am so glad I chose Paramount as my first name from Yellow pages when I was looking for an agent in London.
Was this review helpful? Yes
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by 'Julia' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've been renting my flat from Paramount for the last six years, they've always been helpful and professional.
As a managed property, everything gets taken care of, Mark and his team couldn't be more helpful.
Was this review helpful? Yes
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by 'Talawah' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Paramount for over 5yrs now with Mark Durban being my point of contact for everything and everything! It seems I have been extremely lucky as Paramount are the only agents that I have let my property with and in all aspects they have been friendly, professional and welcoming. My property has been let continuosly over 5 yrs with short gaps in between of no more than a month. All certificates, gas checks etc are managed by Paramount with the least fuss. Invoices are produced in a timely manner, and I am thoroughly satisfied with the service received so far.
Was this review helpful? Yes
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by 'Rosie' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Highly reccomended! Mark was honest, reliable and helpful and his help made our move stress free. We didn't get that feeling of being ripped off that you often do get with letting agents as the service we recieved was excellent.
Was this review helpful? Yes
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by 'A Jennings' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount Properties have always been both efficient and professional in finding tenants for my properties. They have almost always arranged back to back lettings. arranged for the properties to be cleaned between lets, sorted out Gas Safety Certificates and most importantly vetted the tenants so that I have never had any problems, unlike some other letting agents who do the minimum to get the property let and take their fees.
Paramount are the best65.
Was this review helpful? Yes
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by 'Sarah from West Hampstead' 21/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Finding a property to rent is tough as you are frequently shown properties that don't come close to what you have asked for and so many agents don't listen to your requirements and waste your time. Then I was recommended Spencer Lawrence at Paramount and he actually took the time to listen to what I wanted, even to the point of showing me typical properties with matching requirements so I could comment on them so he could truly understand what I liked. He managed my expectations well in terms of timings, called me straight away when a property came his way and it was perfect! He was kind... (read more)
Was this review helpful? Yes
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by 'Bashful' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
When I first started letting I used another local agent and I struggled to let my flat.
I invited Spencer from Paramount to advise me on what to do - he was spot on with the advice and I managed to let the flat quickly with Paramount. Paramount have been my letting agents for eight years now.
Both Spencer and now Mark Durban have re-let my flat year after year with no significant gaps. I have a slightly complcated arrangement with my tenants but Mark takes all the nigggles in his stride and sorts out the problems with good grace and professionalism.
I would not even consider using another agent in West Hampstead. Well done guys.
Was this review helpful? Yes
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by 'Conor Doyle' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount are user-friendly, attentive and competitively priced service that I have no hesitation in recommending. I currently have 2 properties let with Paramount.
Their West End lettings are run by Mark Durban who does a really great job of letting the properties. What makes Mark and Paramount special is that they really put the client first by thinking through the issues and matters that I, as Landlord, should be thinking about, and making sure that the letting process is as smooth as possible. This ranges from making sure the timings, flat preparation and tenants starting are achievable, through to making sure that everything on the letting start-up are done - EPC Certs, Gas Certs, meter readings, everything.
Accounting and correcpondence is always accurate and kept to just the minimum required.
Mark is always available at short notice to answer queries or dumb lanlord questions.
Was this review helpful? Yes
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by 'Martin Hall' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
i would highly recommend using Paramount to anyone seeking not only a high quality property to rent but also to have the peace of mind in dealing with a professional and reputable agency. Both my girlfriend and I found the service provided by Mark at Paramount to be first class and he really helped to facilitate what can be a stressful time into a very smooth and hassle free process.
Was this review helpful? Yes
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by 'Happy customer' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I received an excellent service from my agent, Mark Durban, at Paramount Properties. He was not your typical agent, he was in no way pushy, and was always very honest and open about the flats we viewed. I subsequently rented one of the properties shown to me by Mark and he made the whole moving in process smooth and easy. He even went as far to provide me with a free set of draws and a bed side table. Quality service which I would highly recommend.
Was this review helpful? Yes
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by 'Ana Maria Blanco' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am writing to strongly recommend Paramount Properties. They were efficient, friendly and dedicated all the time. I have never been disappointed in either the quality of their work. My agent always answered immediately any of my enquiries. I can properly say that my experience with Paramount was excellent!
Was this review helpful? Yes
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by 'Nada Jannoun' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been with paramount for the past 12 years, they are excellent in all aspects, competetive, friendly efficient and honest. they have an excellent team, the maintenance service there is great, i never had to struggle or ask for something to be done more than once, they are very good especially in emergencies. You can count on their staff to deal with your queries quickly and efficiently. Paramount gives you peace of mind , so you dont have to worry about your rent or your flat. I would never think of leaving paramount, and from a personal experience and knowing many other estate agents, i think paramount are the best in London! would highly recommend!
Was this review helpful? Yes
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by 'Sue' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount to rent out my property for the last four years.
I cannot recommend Mark Durban highly enough. He has secured us great tenants, been both proactive and highly responsive when I have needed him, honest, trustworthy and a pleasure to deal with.
Was this review helpful? Yes
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by 'Tom bourne' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Carter
- Staff Member
- Mark Durban
- Experience:
- Would you use the agent again? Yes
Paramount letting agency were great with us finding a flat, I have to thank James and Mark from the paramount office for sorting out my ideal flat and for sorting out any problems or queries we had. A great service I would definitely recommend paramount to anyone looking to rent.
Was this review helpful? Yes
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by 'mark lascelles' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Dominic Moyes is simply outstanding. He has been managing my properties for a number of years and has always been a pleasure to deal with. He has an excellent knowledge of the area and finds new tenants remarkably quickly. He is first class in all that he does and I would recommend him to anyone. Knowledgeable, hard working and highly effective, you will be hard pressed to find a better man.
Was this review helpful? Yes
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by 'Hamish Edgar' 20/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Excellent in all respects. Only showed us places that suited what we were after, very easy to deal with and happy to meet up outside his normal hours. Once we had agreed to take place process in signing up was very efficient and has worked above and beyond the call of duty in assisting with matters during the tennancy.
Was this review helpful? Yes
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by 'Sam & Sarah' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dominic at Paramount Properties went beyond the call of duty to secure us the property we wanted, the service was so quick we were able to move within the week.
Dominic and Paramount were honest, friendly and Dominic possessed a comforting, comprehensive knowledge of the area and the property we were viewing. His communication with us after we had put in our offer made us feel at ease (seeing as we had to move by the following Monday!) and confident. He was nothing but reasurring and honest.
He gave us the time we needed to ensure that all the documentation was as it should be and always had time for us when we had a question.
The property we found thanks to Dominic and Paramount is already exceeding expectations!
Thank you very much!
Was this review helpful? Yes
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by 'Chris' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mark Durban has been looking after my property for many years. He makes renting the flat so easy. He has found excellent tenants and is extremely helpful when anything needs to be done. He pro-actively reminds me if I need to do anything.
I just wish he managed my other property as well.
Was this review helpful? Yes
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by 'Nayan' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Can't recommend James Carter at Paramount highly enough - a genuinely helpful and friendly agent who made what can so often be a hideous process (renting a new property) really simple; from multiple viewings through to referencing, deposit and contracts. When I had to move out of that property unexpectedly this year, James made that process really simple too - even giving up his own time out of hours to help get paperwork done and going out of his way to get things in front of the landlord for approval. A great find and hope I can find my next place with him when the time comes too!
Was this review helpful? Yes
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by 'James Brook-Partridge' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have sourced tenants for and managed 2 properties for me, one in Acton and one in Northfileds. One is a one bedroom garden flat and the other a 3 bed detached house. Paramount have consistently exceeded expectations. There is seldom any gap between one set of tenants leaving and the next moving in, and the turnover of tenants is very low anyway. Any issues with maintenance are dealt with swiftly and efficiently. I value their service hugely, especially as I live abroad and need someone I trust to deal with the management of a significant financial investment.
Was this review helpful? Yes
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by 'MARK' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
In a pool of 6 estate agents, Paramount were head and shoulders the most proactive, securing the most viewings and the most suitable tennants in the agreed timeframe. First class service from Mark Durban.
Was this review helpful? Yes
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by 'HannahB' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My experience with Paramount so far has been great. Mark Durban was very quick and efficient with the whole lettings process and we moved in very quickly after putting in the offer. I would definitely recommend Paramount with regards to service and efficiency.
Was this review helpful? Yes
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by 'THANE' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am a landlord and have found Paramount Letting Agents to deliver excellent service over many years. Therefore, I am delighted to say that their customer service is second to none, courteous, extremely efficient and represents good value. In particular, Mark Durban who has looked after me for the past 6 years; he is the best agent any landlord would want and have - totally customer focused who goes the eXtra mile to help YOU! For example, my tenant-s washing machine broke down recently. Mark recommended me the engineer who called me immediately. How many times do you often find yourself... (read more)
Was this review helpful? Yes
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by 'Alex' 19/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Generally good, swift service.
Kept me we informed, which helped a lot as I was not in London at the time of the lettings negotiations.
Easy to talk to and reliable.Only concern: once the property was let, the tenant asked about putting a Sky Dish and Paramount (James) simply passed on the email to me. As I am not the freeholder and don't really know much about the area I simply agreed and that caused a small complication which I thereby resolved with the tenant. It would have been better if Paramount used their knowledge of the building and area and advised me.
Other than that good company.
Was this review helpful? Yes
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by 'Emmy Schwieters' 18/12/2011
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I first used Paramount back in 2004 when I brought my first flat. I dealt with Lionel Stoll then and I was so impressed with his professionalism and efficiency that I called on him again when it came to selling - once again he was completely brilliant: polite, proactive but not pushy, on the ball, realistic - which was very refreshing after some of my experinces with other agencies - and very informed about the current market and all other aspects of selling/buying properties - I found his help invaluable throughout the process and for that reason will definitely call on him at Paramount when it comes to next selling - as will my brother apparently! Thank you Lionel, thank you Paramount!
Was this review helpful? Yes
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by 'Charlotte' 18/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
James Carter and Mark Durban have been excellent. They found me a ternant very quickly and faciliated the move so that I had mnothing at all to worry about throughout the process. James Carter has been very responsive and efficient and has gone the extra mile and done me favours at short notice. I have been deeply impressed by Paramount and their approach to customer service provision.
Was this review helpful? Yes
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by 'leslie sinclair' 17/12/2011
- Branch:
- 150 West End Lane
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I had problems with an overflow pipe and could not find a plumber to attend within a reasonable time. One phone call to Mark Durban and he arranged for Jit and Dipak to attend to the problem which thet did most efficiently and quickly. I would highly recommend them.
Was this review helpful? Yes
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by 'Hugh' 17/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I use paramount to let my flat in London, I live in Australia so I need an agent who I can rely on. The professionalism and speed they work at is first rate - If you are going to let a property use Paramount. I don't hesitate to recommend them.
Was this review helpful? Yes
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1
person found
this helpful.
by 'n Fallah' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount since 2000 for lettings and have a fantastic relationship with the sales department as well as lettings. They are very transparent, upfront and truthful. I will always recommend Paramount to all friends and relatives.
Mark Durban and Spencer Lawrence from the lettings department are an absolute credit to the company. They are professional, courteous and at times have gone beyond the call of duty to help me when I needed immediate attention.Lionel Stoll at sales is the only agent I will consult on any property purchase in the area. Extremely knowledgeable and courteous.
Was this review helpful? Yes
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by 'Sally' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Paramount is by a million miles the best letting agent I've ever encountered. Spencer made finding a flat and organising the paperwork (both for moving in and for renewing my tenancy year by year) really easy and fast - he is extremely helpful, honest and non-pushy. In managing the property, Hayley attends to any maintenance issues in the blink of an eye - I've never experienced such efficiency. When I need to get in touch with them I never have that sense of impending doom which I've so often had with other agents. It seems to me that they really care that they are dealing with people's homes, and that they take pride in doing things properly and well.
Was this review helpful? Yes
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by 'Barcher' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Organised a viewing very quickly.
Knew the property.
Very helpful in advising me on what to offer for the best chance of me winning the property.
Every detail from moving in, key cutting and contract signing was perfectly organised to suit me.
Not as expensive as other agents I've used and by far the best.Was this review helpful? Yes
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by 'RichBrant' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Agent was friendly and helpful. Kept us up to date with the whole process of signing up to our tennancy. Would use them again
Was this review helpful? Yes
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by 'Lesley Lawrence' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I had used Paramount before when letting my property and had been pleased with the service so they were the natural choice when I decided to let the property again. They were very helpful from the start, coming round to my property straightaway and giving me full and detailed advice. They helped me to get the last few things ready to make sure the property was in good order and found a tenant quickly. They have always answered any of my queries promptly and efficiently.
Was this review helpful? Yes
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by 'Nick' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mark has always looked after my property, tenants and the whole letting process really professionally. Always pitched the property at a realistic rent and has achieved almost 100% occupancy for the last 4 - 5 years. Despite not using their fully managed service, he has always gone out of his way to help me out with works at the property if I needed it. I've never felt the need to change agents.
Was this review helpful? Yes
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by 'George Binney' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount are by far the best rental agent in West Hampstead, Mapesbury and Brondesbury. I have tried a few over the years and they are way out ahead. They are very professional and reliable. They give good advice. They move very fast and get things done. They are friendly and supportive. They listen to what you need and find good tenants. They negotiate very well. 10 out of 10.
Was this review helpful? Yes
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by 'E' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would have liked to have given a better rating, as my experience of finding a property through James Carter definitely deserved 5 stars - he was proactive, refreshingly honest and friendly. When my moving date had to be postponed because of unforeseen damage done by previous tenants, he oversaw an excellent job of cleaning and re-decorating the place as necessary. I would - and have - recommend him to other people looking for a flat in this area. Unfortunately I have been significantly less impressed with the property management team at Paramount, who range from rude to incompetent. For example, I was left with a skylight stuck open for nearly a week (during which it poured with rain for two days, causing a flood in my bathroom) despite repeated conversations with Hayley in which I was made to feel like I was being extremely unreasonable and demanding. This poor customer service has been a serious let down after my wholly positive impression of Paramount prior to moving in.
Was this review helpful? Yes
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by 'r360' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am a landlord and have let my flat through Paramount for I think 15 years. The service has been excellent; James on the lettings side and Hayley dealing with management have both been very professional, helpful and responsive.
Was this review helpful? Yes
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by 'Karyn' 16/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My first time renting through Paramount, they made my search very pleasant, a professional service that was very efficient and quick from start to finish. The flat wasn't in a good state before I decided to rent it but they said they would make-good everything and they were true to their word and it turned out lovely. Even contacting them afterwards for small admin things I got a very quick and friendly response. I would definitely recommend using Paramount to my friends.
Was this review helpful? Yes
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by 'GC' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Highly recommended. i am renting a property from them - Mark Durban was extremely professional and very helpful from the very first phone call and still is now. He makes himself available for any questions and responses very promptly. There's nothing hidden everything is upfront, efficient and very professional and the property management team headed by Hayley are excellent - very quick turn around with responses, repairs, and maintenance of the flat. When I moved in there was a few things that needed fixing and this was all done within 48 hrs including the delivery of a new couch. I've had... (read more)
Was this review helpful? Yes
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by 'Kat' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
James was very professional and dealt with our queeries promptly and efficiently. We did feel a little duped by the lack of storage in our flat, though, whereby one the "wardrobes"actually contained the boiler and therefore we had to buy more storage items.
Was this review helpful? Yes
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by 'Gemma' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
James at Paramount was extremely helpful with our recent move into West Hampstead. He kept us well informed with the letting process and was always at hand to answer any of any queries, will definately recommend their services.
Was this review helpful? Yes
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by 'Bradley Fox' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Fantastic experience finding a property to rent in WH/Kilburn. Mark Durban provided a great service from showing us the type of property we wanted to rent through to us undertaking the Due Diligence and moving into to the property. Would highly recommend!
Was this review helpful? Yes
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by 'Prakash' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great experience with James Carter from Paramount. Listened properly at the outset so we didn't waste any time looking at places that wouldn't suit. Handled the negotiations really well. He also went the extra mile in sorting out some issues for us after we had moved in, which technically he didn't need to get involved with. All in all, a very professional guy working for a real estate company with proper decency.
Was this review helpful? Yes
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by 'Carla Pinto' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
James is a fantastic letting agent I have been dealing with him since I first rented my flat in August this year. He is very efficient and professional at all times and has helped resolve any problems I have had. When I contact him he always takes the time to listen to what is wrong and is proactive in getting the problem fixed. For example to ensure that I could take the flat he stayed late for several evenings beacuse I was at work and could't talk to him until after 6pm he also came to work on Saturday to sign the contract so I could move in quickly. Ever since I moved I feel I can count on James to make my let a very happy one. I keep recommending him to my friends who are looking to rent a flat in London. If I was buying in the future I would have no hesitation in using Paramount Properties, thanks to James Carter's hard work and commitment.
Was this review helpful? Yes
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by 'Ron' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Nothing but good times!
Paramount were great, attentive and swift in getting our tenancy sorted meaning we didn't really have to worry about a thing. Extremely knowledgable about the property and area in general. (cheers for the curry house tip!)
There have been a couple of issues that we had to get dealt with after we moved in and again, these were dealt with, with no fuss at all.
Would highly reccomend!Was this review helpful? Yes
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by 'DavidH' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount to rent my property portfolio since 1998. Throughout this changing period I have always had great service from Paramount and sound advice. They have a very strong, stable lettings team who give first class personable service and their administrative back up is good too. Paramount have an excellent website and anyone looking to rent property in NW6 is almost certainly going to come across several Paramount listed properties. I have no hesitation in recommending them for both landlords and tenants alike.
Although I have less personal experience, their sales side seems very good too.
Was this review helpful? Yes
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by 'Sarah' 15/12/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I cannot begin to say how fantastic my experience with Paramount has been - they have really given me a whole new perspective on dealing with estate agents and have put the rest of the profession to shame! They were friendly, professional and responsive. I was contacted straight away when a suitable property became available, and didn't have to deal with the usual rigmarole of being sent something completely different to what I had requested. They also did not hesitate to disclose their fees, which was refreshing, and they were considerably lower than any other agents I contacted.
I... (read more)
Was this review helpful? Yes
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by 'Roisin' 17/11/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have received great service from this agent, always easy to deal with and fast to attend to urgent problems.
Was this review helpful? Yes
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by 'dh75' 28/8/2011
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've twice rented properties through Paramount (for a total of six years). They were consistently professional and a pleasure to deal with. No rip-offs or hidden fees or such dubiousness at all. If I were looking to rent again in the area of London in which they operate, they would be my first choice of agents. And I do happily recommend them to anyone who asks.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Garth' 15/6/2010
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I rented a flat from them. The property had not been cleaned at all at the start of the tenancy. When I left the flat I cleaned it myself and informed them that I had not had a professional cleaner in. They charged me
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=i have to say , there is no surprise why "Paramount Properties" are no.1 at the uk and london and that Mark Durban is no.1 in Best Rated Staff in the UK (he should share this space with Rebecca )!
the service i have received has been excellent, so polite , honest and very organized.
they really help us with finding to rent really good flat at the right time and place.
BIG thank you Mark Durban and Rebecca !!/&display=popup&link=http://www.allagents.co.uk/review/25118/&redirect_uri=http://www.allagents.co.uk/review/25118/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Hayley was our "go-to" person for dealing with our day to day maintenance problems during our tenancy. She was always extremely efficient, friendly and sympathetic. As well as making sure our issue was resolved quickly she would provide regular updates so we would always know what was happening. She was fantastic./&display=popup&link=http://www.allagents.co.uk/review/24718/&redirect_uri=http://www.allagents.co.uk/review/24718/ "Share on your Facebook Wall"){kind=logo}
 and honestly speaking Mark was the best one, he is always there for you, always returning your calls, and hates the word (No, sorry i can\'t), I do strongly recommend him for other prospective tenants & hope he will progress more and more in his professional career./&display=popup&link=http://www.allagents.co.uk/review/24469/&redirect_uri=http://www.allagents.co.uk/review/24469/ "Share on your Facebook Wall"){kind=logo}
 and honestly speaking Mark was the best one, he is always there for you, always returning your calls, and hates the word (No, sorry i can\'t), I do strongly recommend him for other prospective tenants & hope he will progress more and more in his professional career./&display=popup&link=http://www.allagents.co.uk/review/24468/&redirect_uri=http://www.allagents.co.uk/review/24468/ "Share on your Facebook Wall"){kind=logo}
 has provided throughout this time. However big or small the issue she has listened to our requests and responded to them in a courteous, swift and appropriate manner.
It’s refreshing to be renting through a property management company whos staff are supportive of both tenants and landlords requirements.
Keep up the good work!/&display=popup&link=http://www.allagents.co.uk/review/24155/&redirect_uri=http://www.allagents.co.uk/review/24155/ "Share on your Facebook Wall"){kind=logo}
 and Spencer Lawrence at Paramount who has always been my first point of contact.
One set of tenants left the property full of their furniture after their tenancy expired; due to a break-up. Beds, tables, sofas, plant pots and dozens of pictures were piled into a bonfire pile in the front room. I was at a loss as to how I could get rid of this detritus in the 24 hours I had before the next set of tenants moved in. Above and beyond the call of duty, Spencer arranged for the flat to be cleared and cleaned, even though I don\'t employ Paramount as management, solely as letting agents.
This is just one example of how Paramount have aided me through the choppy waters of being a landlord. They are always available to offer expert advice and a drama never becomes a crisis./&display=popup&link=http://www.allagents.co.uk/review/24103/&redirect_uri=http://www.allagents.co.uk/review/24103/ "Share on your Facebook Wall"){kind=logo}
Thank you so much Dom- best wishes from Dharshika and Vikki/&display=popup&link=http://www.allagents.co.uk/review/24102/&redirect_uri=http://www.allagents.co.uk/review/24102/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Having had a pretty poor experience letting my flat with a larger London agent (who were great at "selling" the flat but poor at looking after it once tenants were in it) I decided to give Paramount the chance to manage it for me. Spencer was the first person I met, and he was completely charming, knowledgable about the area, and reassuring. My property was let promptly, for a decent rent, and has been managed since by the agency. I have never had any issues with them - problems at the flat have been sorted out without hassle, and at reasonable cost, and new tenants have been found as required. As I am living overseas it has been very important that I don\'t have to worry about my flat - and I can honestly say that I haven\'t worried once in the almost four years I have been away. I highly recommend Paramount as a letting and management agency./&display=popup&link=http://www.allagents.co.uk/review/24016/&redirect_uri=http://www.allagents.co.uk/review/24016/ "Share on your Facebook Wall"){kind=logo}
 and has organised a variety of services to take place within a week. I have been consistently impressed with how quickly my problems have been dealt with and with her professionalism.
I would definitely recommend Paramount Properties as a letting agent./&display=popup&link=http://www.allagents.co.uk/review/23794/&redirect_uri=http://www.allagents.co.uk/review/23794/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/23734/&redirect_uri=http://www.allagents.co.uk/review/23734/ "Share on your Facebook Wall"){kind=logo}
, and Andre was able to sort it very quickly. Andre was extremely friendly and polite and after fixing the problem, showed me what to do if the problem does arises again. I was really impressed with the response and service I received from both Morelle and Andre. I have and will continue to recommend Paramount Properties to friends and colleagues./&display=popup&link=http://www.allagents.co.uk/review/22798/&redirect_uri=http://www.allagents.co.uk/review/22798/ "Share on your Facebook Wall"){kind=logo}
Responds quickly to emails when any issues have arisen since moving in./&display=popup&link=http://www.allagents.co.uk/review/22439/&redirect_uri=http://www.allagents.co.uk/review/22439/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I was originally shown my flat by Dominic 2 years ago and I remain a tenant at the same flat. There are several reasons for this. Dominic clearly understands the commercial needs of his landlord client but is able to successfully reconcile that with the requirements of the tenants. He's direct and straightforward so I dont think I'm being conned in any way. Any issues that have arisen with the flat have been dealt with in an expeditious manner. Given the above and in view of my other experiences with estate agents in London in the last 15 years, I thought it was important to to highlight when you actually come across "a good one"./&display=popup&link=http://www.allagents.co.uk/review/22329/&redirect_uri=http://www.allagents.co.uk/review/22329/ "Share on your Facebook Wall"){kind=logo}
 and seemed to take a while for a very small flat!. But this was of very little inconvenience.
The only negative point to bring up, is that on two occasions I had someone enter the flat without my knowing of it beforehand. Granted, I had asked someone to help me with a pest problem, but I was not made aware of when someone would be visiting. I then discovered that someone (who I had not met) had been into the flat whilst I was at work. I made Paramount aware of this and they did apologise, however the same situation played out the next week.
Other than that, I have been very satisfied with Paramount and my tenancy has been a pleasure./&display=popup&link=http://www.allagents.co.uk/review/22114/&redirect_uri=http://www.allagents.co.uk/review/22114/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Any transaction involving the property market in London automatically ranks bottom in the list of my favorite activities. Dealing with all sorts of things, ranging from fake adverts to nightmare landlords of overpriced properties is so common place that I dread the moment when I sign a new contract that requires me to be physically present and rent property here.
People at Paramount though were refreshingly old school when it comes to maintaining certain standards of integrity and efficiency. Dominic was the first person I contacted and to my releif he didn't ask me "how much I could afford" (it is somehow assumed that I will be prepared to pay as much I can afford and I find this wrong) but he quickly gave me his options right away. Granted that London properties are all overpriced and overrated, the properties were all decent and fairly priced and the agent was pretty flexible when it came to making a time for the viewing. Dilligently he put up with my constitutional diffidence of all London letting agents while he was pretty much taking full care of the process.
The Paramount people I met were trustworthy, communicative and with a healthy sense of humour. Pretty useful and friendly and helpful in providing support even after we had signed a contact. I had a good experience with them and Dominic and his colleagues will be among the first I will contact next time I will need to rent a property in London. Highly recommended./&display=popup&link=http://www.allagents.co.uk/review/22178/&redirect_uri=http://www.allagents.co.uk/review/22178/ "Share on your Facebook Wall"){kind=logo}
,etc. She is always supportive and professional. She has made sure that any problems are dealt with immediately and will follow them up if there is any delay. She is fabulous at communicating and liasing what is going on with the flat, between engineers, tenants, landlords and other residents in the building and organising all the things that we don't even have to think of because she is three steps ahead, ie; gas inspection/electrical, carpet fittings. Hayley has always gone the extra mile for us and it has been a pleasure to have her assistance./&display=popup&link=http://www.allagents.co.uk/review/21430/&redirect_uri=http://www.allagents.co.uk/review/21430/ "Share on your Facebook Wall"){kind=logo}
. He is probably the best estate agent I have dealt with so far./&display=popup&link=http://www.allagents.co.uk/review/21237/&redirect_uri=http://www.allagents.co.uk/review/21237/ "Share on your Facebook Wall"){kind=logo}
 was able to help with. Sometimes this was only in the form of advice, but very good advice at that.
I would happily recommend Paramount to anyone who is looking to find a new property within their specific area. Overall they are completely professional, friendly, and approachable and were always willing to help where they could./&display=popup&link=http://www.allagents.co.uk/review/21093/&redirect_uri=http://www.allagents.co.uk/review/21093/ "Share on your Facebook Wall"){kind=logo}
 and explianed why our flat would achieve that price.
Viewings immediatly followed and we soon had an offer. Oliver Lewis negiotiated the sale, got us a good price and handled the process thereafter. He was always available and responded to calls and emails very quickly. Paramount are very professional and I would not hesitate to use them again to sell a property./&display=popup&link=http://www.allagents.co.uk/review/21037/&redirect_uri=http://www.allagents.co.uk/review/21037/ "Share on your Facebook Wall"){kind=logo}
./&display=popup&link=http://www.allagents.co.uk/review/21033/&redirect_uri=http://www.allagents.co.uk/review/21033/ "Share on your Facebook Wall"){kind=logo}
. I found them very efficient and helpful and we asked for a repair to be carried out before we moved in. The repair was carried out efficiently and to a high standard.
Paranmount continue to be a point of contact for the maintenance of the property and any requests for jobs to be undertaken in the property have been honoured.
I would recommend Paramount to a prospective tenant./&display=popup&link=http://www.allagents.co.uk/review/21099/&redirect_uri=http://www.allagents.co.uk/review/21099/ "Share on your Facebook Wall"){kind=logo}
 and with ongoing matters relating to our tenants./&display=popup&link=http://www.allagents.co.uk/review/20899/&redirect_uri=http://www.allagents.co.uk/review/20899/ "Share on your Facebook Wall"){kind=logo}
 which was causing me considerable anxiety.
Having worked in the London property market for 10 years, I know a thing or two about managing agents, and Paramounts Team are top class.
Michael Terrett MRICS/&display=popup&link=http://www.allagents.co.uk/review/20280/&redirect_uri=http://www.allagents.co.uk/review/20280/ "Share on your Facebook Wall"){kind=logo}
 and recently renewing it. The deal was speedily negotiated and agreed./&display=popup&link=http://www.allagents.co.uk/review/20151/&redirect_uri=http://www.allagents.co.uk/review/20151/ "Share on your Facebook Wall"){kind=logo}
 have been dealt with expediently, and any appliance replacements have been done on the day. I would highly recommend their service./&display=popup&link=http://www.allagents.co.uk/review/20030/&redirect_uri=http://www.allagents.co.uk/review/20030/ "Share on your Facebook Wall"){kind=logo}
 was professional at all times. Our requests were handled efficiently and the service offered excellent./&display=popup&link=http://www.allagents.co.uk/review/19693/&redirect_uri=http://www.allagents.co.uk/review/19693/ "Share on your Facebook Wall"){kind=logo}
 and by this simple criteria elevated himself head and shoulders above the rest I have dealt with (Bushells Battersea and Dulwich there is a vague chance that you know who you are).
I would however reserve my finest praise for the Paramount maintenance system, which has been excellent and thank Hayley for her help with assorted niggles when things broke down./&display=popup&link=http://www.allagents.co.uk/review/19473/&redirect_uri=http://www.allagents.co.uk/review/19473/ "Share on your Facebook Wall"){kind=logo}
 he was very good at explaining the entire purchasing process to us as first time buyer. He recommended a sollicitor, a surveyor and stayed in contact with us throughout the process of exchange to completion at very regular intervals. Oliver was always available for questions, big or small, at any time of the day, any day of the week. In all, I would not hesitate to recommend Paramount Properties, and especially Oliver Lewis, to any prospective buyer!/&display=popup&link=http://www.allagents.co.uk/review/19210/&redirect_uri=http://www.allagents.co.uk/review/19210/ "Share on your Facebook Wall"){kind=logo}
 and dealing with any maintenance issues that have come up.
Hayley and Morelle look after management of the flat - they provide a prompt, helpful and high standard service (as did Tony before them). I can honestly say that throughout the entire time I've lived at the flat every single issue has been managed professionally, quickly and efficiently - from fixing the boiler to dealing with a (slightly) noisy neighbour. Even when issues have arisen at the weekend they've responded quickly to mobile messages or have arranged for someone else to. All the contractors they use are of a high standard and again manage everything quickly and efficiently./&display=popup&link=http://www.allagents.co.uk/review/19124/&redirect_uri=http://www.allagents.co.uk/review/19124/ "Share on your Facebook Wall"){kind=logo}
 we have been dealing with various agents and Paramount have been the easiest and most acommodating to deal with by far.
Mark went out of his way to help with the sign-up process and was very open to any suggestions we had.
After having a negative experience with a privately managed flat we are very pleased that we're moving to a flat that Paramount manage and we're confident they'll be great to deal with moving forward./&display=popup&link=http://www.allagents.co.uk/review/19065/&redirect_uri=http://www.allagents.co.uk/review/19065/ "Share on your Facebook Wall"){kind=logo}
 are always responsive and willing to help. Highly recommended./&display=popup&link=http://www.allagents.co.uk/review/18746/&redirect_uri=http://www.allagents.co.uk/review/18746/ "Share on your Facebook Wall"){kind=logo}
. He also assisted in arranging decorators to renovate my property very quickly, efficiently and at a reasonable price.
Mark's colleague, James Carter, also did a sterling job managing the exit of the old tenants and recovering damage deposit monies etc.
Well done to the Paramount team. I would not hesitate to recommend them to people looking to rent (or rent out) properties in north and north west London.
I have also dealt with their sales team in the past (David Warren) who also did an excellent job./&display=popup&link=http://www.allagents.co.uk/review/18150/&redirect_uri=http://www.allagents.co.uk/review/18150/ "Share on your Facebook Wall"){kind=logo}
 for the flat. I am really happy about having them in the flat and I am grateful for Mark for all his help and service with the letting./&display=popup&link=http://www.allagents.co.uk/review/18090/&redirect_uri=http://www.allagents.co.uk/review/18090/ "Share on your Facebook Wall"){kind=logo}
 is an expensive and daunting experience. However, Oliver from Paramount made the process as easy as it could have been.
As a first time buyer, I had many questions through out the process and Oliver always came back to me with a response. I knew that if he missed my initial call, he would always return my call within a few hours.
Overall, I was very happy with the service I experienced from Paramount and would happily recommend the agents to my friends./&display=popup&link=http://www.allagents.co.uk/review/17981/&redirect_uri=http://www.allagents.co.uk/review/17981/ "Share on your Facebook Wall"){kind=logo}
,in many respects differed from the typical person you talk to at the typical letting company;her communications brief and effective with a clear intention to provide a solution and this behaviour apart from being generally pleasant save a lot of time and effort.The company is currently providing checkout support,from suggesting easy solutions and making the procedure a lot more user-friendly than usual. I will definitively stick with them any time I will personally search for a property in London and I would generaly recommend their services to all./&display=popup&link=http://www.allagents.co.uk/review/17892/&redirect_uri=http://www.allagents.co.uk/review/17892/ "Share on your Facebook Wall"){kind=logo}
 renovation of the outside of the property recently and the contractors did a fabulous job in no time at all. I am a very satisfied 'customer' who would recommend Paramount to anyone./&display=popup&link=http://www.allagents.co.uk/review/17789/&redirect_uri=http://www.allagents.co.uk/review/17789/ "Share on your Facebook Wall"){kind=logo}
 renovation of the outside of the property recently and the contractors did a fabulous job in no time at all. I am a very satisfied 'customer' who would recommend Paramount to anyone./&display=popup&link=http://www.allagents.co.uk/review/17788/&redirect_uri=http://www.allagents.co.uk/review/17788/ "Share on your Facebook Wall"){kind=logo}
 a reduced percentage for their fees if the property sold below a certain price and (2) a pre-contract lock-in agreement between the buyer and seller. This gave me some comfort that: (1) they were working hard to ensure maximum value for us and (2) once an offer was accepted, there was less chance of things falling through without good reason (we were up against a deadline so this was important - I guess normally this would be more important to a buyer).
In getting the flat onto the market the service from Paramount was thorough and prompt. More importantly, once we had an offer in, they were excellent - their negotiation of the price and the advice we received in relation to that process was very clear and was proved to be correct.
My only gripe (and the reason I'm rating them "good" as opposed to "excellent") is that they seemed very busy and didn't have people available to show the flat on a couple of occasions. I also had some concerns when they proposed letting a prospective buyer get access to view the flat alone when we weren't in either. That said, it wasn't a major problem - Paramount were just very keen to get our flat as many viewings as possible and I would still recomment them to anyone looking to sell in the area./&display=popup&link=http://www.allagents.co.uk/review/17610/&redirect_uri=http://www.allagents.co.uk/review/17610/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I moved to London in 2007 & I have to say that I found the flat search in this City awful, mainly due to the unreliability of & misleading information given by the various agents I had arrange viewings with ........ until I made contact with Paramount Properties & Spencer Lawrence. From the moment I lodged an enquiry on the website I knew Paramount was a cut above the rest. Their response was speedy, the viewing took place on time & the flat was exactly as described on the website. At no point did I get "the hard sell" like I had from other agents & I was so impressed with Paramount & the flat, I signed there & then ....... & I'm still here, over 4 years later in my perfect studio in leafy Hamptead. Paramount's tenant care is also impeccable - quick responses and an empathy for a tenants circumstances.
I don't usually feel compelled to write reviews, but I can honestly say I think I rent with the best, they made making the daunting move to London a breeze &, perhaps most importantly, they passed the test with my Mum! Thanks Spencer & Team!/&display=popup&link=http://www.allagents.co.uk/review/17607/&redirect_uri=http://www.allagents.co.uk/review/17607/ "Share on your Facebook Wall"){kind=logo}
.
Contract renewals and negotiations are very straightforward, and the people that work here are top notch at identifying what exactly you're looking for.
I would wholly recommend these guys to anyone looking at moving to the area./&display=popup&link=http://www.allagents.co.uk/review/17588/&redirect_uri=http://www.allagents.co.uk/review/17588/ "Share on your Facebook Wall"){kind=logo}
 agent, but was in effect only made possible by Oliver's diligent efforts helping me chase down all sorts of nonsense from my vendor. This took 11 (!) months, but Oliver never gave up, and remained positive, patient and constructive throughout : a truly remarkable example of everything you'd hope for in an estate agent./&display=popup&link=http://www.allagents.co.uk/review/17511/&redirect_uri=http://www.allagents.co.uk/review/17511/ "Share on your Facebook Wall"){kind=logo}
 and Paramount worked very hard to sell, despite very difficult market conditions. This first property was a house in Okehampton Road NW10. After a couple of false starts, they found very good buyers at a good price. They sold this house whilst others nearby failed to sell.
Following this sale, Paramount also sold a flat for me in Queens Park - very quickly and at a good price. The service given to me by Robert Lazarus and David Warren was first class./&display=popup&link=http://www.allagents.co.uk/review/22075/&redirect_uri=http://www.allagents.co.uk/review/22075/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=When dealing with Paramount Properties, NW London, I have found the staff approachable, professional and their customer care is a model many other companies could learn from. I have been letting my properties for the past 3 years and so far all tenants Paramount have found have been great. For me, as a busy business woman, I rely on the honesty & professionalism Paramount provide. Mark Durban certainly takes the "bull by the horns" and gets the job done. It's exactly the service I want./&display=popup&link=http://www.allagents.co.uk/review/17387/&redirect_uri=http://www.allagents.co.uk/review/17387/ "Share on your Facebook Wall"){kind=logo}
 to anyone requiring their services./&display=popup&link=http://www.allagents.co.uk/review/22068/&redirect_uri=http://www.allagents.co.uk/review/22068/ "Share on your Facebook Wall"){kind=logo}
. When I booked a viewing with Oliver Lewis (the salesman for the property) he was on time and waiting outside. When showing me around he gave me a clear description of the plus points of the property as well as where improvements could be made to increase the value of the property and the kind of rental figures I could get once the flat was refurbished. When making offers Oliver was always available to chat about what was happening and always updating me on the vendors situation. All in all i felt very comfortable dealing with Paramount and the service a recieved was much appreciated (especially since I was a first time buyer)./&display=popup&link=http://www.allagents.co.uk/review/17374/&redirect_uri=http://www.allagents.co.uk/review/17374/ "Share on your Facebook Wall"){kind=logo}
 so I was keen to give them the opportunity to sell it. Out of the three agents who valued the property, Paramount was by far the quickest to provide the written valuation. They then moved very quickly to bring the property to market (organising photos etc) and arranged an impressive number of viewings in a very short space of time. Oliver Lewis found the buyer, he handled the negotiations really well and did an excellent job throughout the process of keeping the sale on track and the buyers happy./&display=popup&link=http://www.allagents.co.uk/review/17360/&redirect_uri=http://www.allagents.co.uk/review/17360/ "Share on your Facebook Wall"){kind=logo}
 was always available to advise me during the complicated purchase process, and even went above and beyond organising quotes and inspections of the property./&display=popup&link=http://www.allagents.co.uk/review/17270/&redirect_uri=http://www.allagents.co.uk/review/17270/ "Share on your Facebook Wall"){kind=logo}
 were not very helpful. Thanks again David, Fantastic Job!/&display=popup&link=http://www.allagents.co.uk/review/17303/&redirect_uri=http://www.allagents.co.uk/review/17303/ "Share on your Facebook Wall"){kind=logo}
 and with annual renewals and managing the property throughout the year. I have no hesitation in giving a full recommendation to Spencer Lawrence and his team at Paramount./&display=popup&link=http://www.allagents.co.uk/review/17220/&redirect_uri=http://www.allagents.co.uk/review/17220/ "Share on your Facebook Wall"){kind=logo}
 could not have been more helpful at ever stage./&display=popup&link=http://www.allagents.co.uk/review/17170/&redirect_uri=http://www.allagents.co.uk/review/17170/ "Share on your Facebook Wall"){kind=logo}
. Just an example... He solved a problem with the seller's lawyer during his holidays (out of the UK !!), because he cared for.
With this opportunity I would also like to commend and thank Hayley Hills (from lettings- management dept) for helping me a lot with the letting this property./&display=popup&link=http://www.allagents.co.uk/review/17164/&redirect_uri=http://www.allagents.co.uk/review/17164/ "Share on your Facebook Wall"){kind=logo}
 have sold TWO flats and rented one other for me during the course of the last two years.
The first was particularly troublesome but David, like a dog with a bone, walked patiently with me, through the particularly turbulent sale (which included a lease extension!!). He was always on the other end of the phone or returned my calls as soon as he could. His colleagues were always aware of the point of sales/lets. I am abroad most of the time but this never presented a problem as David and his colleagues handled everything on my behalf so efficiently. Talk about making life easy for landlords ( ..ladies). ! I had had contact with other agents but have been disappointed with their handling of sales and so I now just pick up the phone to David Warren if I want to sell, without considering others./&display=popup&link=http://www.allagents.co.uk/review/17165/&redirect_uri=http://www.allagents.co.uk/review/17165/ "Share on your Facebook Wall"){kind=logo}
 and Hayley Hills (management) and would recommend them without hesitation./&display=popup&link=http://www.allagents.co.uk/review/17145/&redirect_uri=http://www.allagents.co.uk/review/17145/ "Share on your Facebook Wall"){kind=logo}
, or taxes and payments, their service is exemplery. Not only to they take care of everything with the minimum of fuss, but as a landlord you really get the feeling they are working with your best interests at heart. I would highly recommend the team there./&display=popup&link=http://www.allagents.co.uk/review/17140/&redirect_uri=http://www.allagents.co.uk/review/17140/ "Share on your Facebook Wall"){kind=logo}
. Since moving in to our property, our agent has always been available to answer follow-up questions with a quick turnaround. We are very happy in our home and I would highly recommend Paramount to other tenants; they offer a full, personalised service./&display=popup&link=http://www.allagents.co.uk/review/17125/&redirect_uri=http://www.allagents.co.uk/review/17125/ "Share on your Facebook Wall"){kind=logo}
 Mark has been available above and beyond the call of duty.
He has helped my by passing my information on to other clients when they needed services such as mine (I help people with computers for a living), he has been available to offer impartial advice regarding the market, pricing and landlord relations. He has always got back to me without fail and obviously takes the relationship aspect of his work very seriously.
It takes a lot for me to trust and accept someone in a personal, or profesional capacity, but with Mark & Paramount, I never had the sense of anything other then trust and integrity within our relationship.
James Casey./&display=popup&link=http://www.allagents.co.uk/review/17042/&redirect_uri=http://www.allagents.co.uk/review/17042/ "Share on your Facebook Wall"){kind=logo}
 available at the appropriate times, which I have not experienced with other agents as a joint tenant, and with private rentals in the past. Even requestes for payment/cost breakdowns were emailed to me within 48 hours of request.
My rep was even helpful 5 months down the track from signing me with contacting my land lord. I would use them again./&display=popup&link=http://www.allagents.co.uk/review/16960/&redirect_uri=http://www.allagents.co.uk/review/16960/ "Share on your Facebook Wall"){kind=logo}
 and confident. He was nothing but reasurring and honest.
He gave us the time we needed to ensure that all the documentation was as it should be and always had time for us when we had a question.
The property we found thanks to Dominic and Paramount is already exceeding expectations!
Thank you very much!/&display=popup&link=http://www.allagents.co.uk/review/16628/&redirect_uri=http://www.allagents.co.uk/review/16628/ "Share on your Facebook Wall"){kind=logo}
 really simple; from multiple viewings through to referencing, deposit and contracts. When I had to move out of that property unexpectedly this year, James made that process really simple too - even giving up his own time out of hours to help get paperwork done and going out of his way to get things in front of the landlord for approval. A great find and hope I can find my next place with him when the time comes too!/&display=popup&link=http://www.allagents.co.uk/review/16612/&redirect_uri=http://www.allagents.co.uk/review/16612/ "Share on your Facebook Wall"){kind=logo}
 for a brand spanking new machine triple A rated for energy, efficiency and performance with 5yr manufacturer warranty and most importantly of all - tenant proof!!! The engineer installed the new machine within 2days of the call out (it could have been done the next day but the tenant preferred to be done at home on his day off), the old machine was taken away for recycling at the same time. For me, that-s 10/10 for hassle free service and it didn8t cost me an arm and a leg over Christmas, as it was an all-inclusive price everything from problem diagnostics to order a new machine, installing and testing everything was working fine and taking the old one away. At the end of the day, I am happy as I did not have to take time off from work to attend to the property as it was all taken care off for me. The tenant could not have been any more delighted. So Mark, thanks once again for coming to the rescue. I know I can count on you buddy. All the best now. One Happy Landlord/&display=popup&link=http://www.allagents.co.uk/review/16599/&redirect_uri=http://www.allagents.co.uk/review/16599/ "Share on your Facebook Wall"){kind=logo}
 simply passed on the email to me. As I am not the freeholder and don't really know much about the area I simply agreed and that caused a small complication which I thereby resolved with the tenant. It would have been better if Paramount used their knowledge of the building and area and advised me.
Other than that good company./&display=popup&link=http://www.allagents.co.uk/review/16624/&redirect_uri=http://www.allagents.co.uk/review/16624/ "Share on your Facebook Wall"){kind=logo}
 really easy and fast - he is extremely helpful, honest and non-pushy. In managing the property, Hayley attends to any maintenance issues in the blink of an eye - I've never experienced such efficiency. When I need to get in touch with them I never have that sense of impending doom which I've so often had with other agents. It seems to me that they really care that they are dealing with people's homes, and that they take pride in doing things properly and well./&display=popup&link=http://www.allagents.co.uk/review/16538/&redirect_uri=http://www.allagents.co.uk/review/16538/ "Share on your Facebook Wall"){kind=logo}
 despite repeated conversations with Hayley in which I was made to feel like I was being extremely unreasonable and demanding. This poor customer service has been a serious let down after my wholly positive impression of Paramount prior to moving in./&display=popup&link=http://www.allagents.co.uk/review/16519/&redirect_uri=http://www.allagents.co.uk/review/16519/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=James was very professional and dealt with our queeries promptly and efficiently. We did feel a little duped by the lack of storage in our flat, though, whereby one the "wardrobes"actually contained the boiler and therefore we had to buy more storage items./&display=popup&link=http://www.allagents.co.uk/review/16503/&redirect_uri=http://www.allagents.co.uk/review/16503/ "Share on your Facebook Wall"){kind=logo}
There have been a couple of issues that we had to get dealt with after we moved in and again, these were dealt with, with no fuss at all.
Would highly reccomend!/&display=popup&link=http://www.allagents.co.uk/review/16497/&redirect_uri=http://www.allagents.co.uk/review/16497/ "Share on your Facebook Wall"){kind=logo}
. They were consistently professional and a pleasure to deal with. No rip-offs or hidden fees or such dubiousness at all. If I were looking to rent again in the area of London in which they operate, they would be my first choice of agents. And I do happily recommend them to anyone who asks./&display=popup&link=http://www.allagents.co.uk/review/12359/&redirect_uri=http://www.allagents.co.uk/review/12359/ "Share on your Facebook Wall"){kind=logo}
