Paramount Properties
based on 398 ratings. This website contains 398 user reviews of Paramount Properties.
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Paramount Properties actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.
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Branch Rankings
| This branch is ranked in the UK |
1 out of 16712 |
| This branch is ranked in London |
1 out of 2932 |
| This branch is ranked in the NW6 area |
1 out of 62 |
Agent Information
Paramount Properties
Paramount properties provides exceptional customer service through a team of experienced, knowledgeable and passionate staff. We build close relationships with Tenants, Landlords, Vendors and purchasers. We use cutting edge marketing to generate diverse applicant pools across the portfolio. We draw on technical innovations and embrace positive change within the industry and involve external experts to ensure we maintain the highest standards at all times.
Offices / Branches
- London - 150 West End Lane , West Hampstead,
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Customer Reviews (Page 8 of 14)
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by 'Paul MacQueen' 30/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- camden camden
- Experience:
- Would you use the agent again? Yes
Have been a tenant for several years with paramount. I run my own business and appreciate when companies are well organised. Any repairs or maintenance are dealt with immediately, for example this winter we had difficulty with the heating. Within 24 hours of logging the complaint a new boiler was installed and all radiators bled. I've moved twice with paramount and both occasions have run like clockwork. Very Impressed. Many thanks
Was this review helpful? Yes
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by 'Matt Brown' 30/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dominic Moyes
- Experience:
- Would you use the agent again? Yes
Dominic was very friendly and answered all the queries we had. The service from start to finish was excellent
Was this review helpful? Yes
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by 'Petros Toseland' 27/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
Mark did a first class job in securing me a good quality tenant in challenging circumstances (the flat was in a very bad state caused by the previous tenants, so it was difficult to show to prospective tenants and persuade someone to make an offer whilst the old tenants were still there). He also assisted in arranging decorators to renovate my property very quickly, efficiently and at a reasonable price.
Mark's colleague, James Carter, also did a sterling job managing the exit of the old tenants and recovering damage deposit monies etc.
Well done to the Paramount team. I would not hesitate to recommend them to people looking to rent (or rent out) properties in north and north west London.
I have also dealt with their sales team in the past (David Warren) who also did an excellent job.
Was this review helpful? Yes
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by 'Martin' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
Paramount Properties assisted me firstly finding the most appropriate property for my needs. This was undertaken by Mark Durban and this was achieved with excellent advice and customer service throughout the rental process, with clear explanations if needed at every stage making my search for a rental property very easy.
During my tenancy, the issues arising from the property were dealt with by Hayley Hills very quickly, through clear and concise communications and feasible timescales explained and adhered too.
At the end of my tenancy, Mark and Hayley explained the process and everything went smoothly due to the preparation Mark and Hayley undertook. They also went beyond the service expected and arranged for utility credits to be issued directly to me without any hassle.
Overall, Mark and Hayley were great throughout the whole process and therefore I give them.....10!!
Was this review helpful? Yes
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by 'Philippe P' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
I had a fantastic experience dealing with Mark at Paramount in West Hampstead. Mark managed the whole letting process of my property very smoothly for me. His professionalism was second to none working hard after normal business hours to arrange the letting of the flat very quickly. More importantly, Mark found 2 lovely tenants (Leanne and Lea) for the flat. I am really happy about having them in the flat and I am grateful for Mark for all his help and service with the letting.
Was this review helpful? Yes
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by 'Ellie Cooper' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Lucy Shapiro
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
Paramount have been a refreshing change to the usual agent. We have only been in the property a couple of months, but the initial letting of the property and now any maintenance issues are resolved quickly with very little fuss. They seem to work with very reasonable landlords so the whole set up runs smoothly. The team at Paramount are professional, easy to deal with and will always get back to you on the same day. It is a relief as a tenant to find a letting agent that take away stresses rather than adding to them.
I would highly recommend Paramount to others looking to rent.Was this review helpful? Yes
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by 'jules' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
I've been using paramount for a good 3 years renting 3 bedroom mansion in west hampstead. paramount is not only having decent properties to let, also got the fabulous property manager Hayley Hills. not like other agent in other agencies, she'll be there when there's a problem in the property and happpy to give you a hand to sort things out. Her fair and lovely personality is a definite reason of staying longer with paramount.
Was this review helpful? Yes
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by 'M.' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Durban
- Staff Member
- Spencer Lawrence
- Experience:
- Would you use the agent again? Yes
I've been renting with Paramount for the past 2 years. Excellent service and support from Mark Durban. Initially very understanding and patient as it was my first rent in the UK. Since then we've developed a very positive relationship and with the Landlord as well. Mark has been very proactive and helpful throughout this contract, and he definitelly sets the bar high in terms of quality of service, advice and support.
Was this review helpful? Yes
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by 'Konstantinos' 26/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Me and my wife have been living as tenants in a property managed by Paramount. Our experience with them has been excellent since day one. They have been very professional and helpful from the initially viewing of properties to dealing with any issues coming up with the property during our tenancy. Highly recommended.
Was this review helpful? Yes
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by 'M Freeman' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Paramount have managed my property for over ten years and their service is excellent. They always find very good Tenants and in the whole period I have let my property through Paramount they have not had a single week where my property has not been occupied. I find them very professional and fair in their dealings with both the Tenants and I. I would not hesitate in recommending them.
Was this review helpful? Yes
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by 'Michael' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Paramount for over 5 years and their service has been excellent from the beginning. We initially met Spencer who came to view our flat and help us set a letting price and found our first tenant within a week. Maintenance is handled very well by Hayley who keep us very well informed and seeks our input before any major works are completed. Mark has been handling our lettings for the past few years and has been fast and efficient in finding good quality tenants. We have never had any issues with Paramount and highly recommend them. Finally, despite living out of the country, anytime I'm in West Hampstead and drop by the Paramount offices to say hi, they always welcome me as though I'm family.
Was this review helpful? Yes
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by 'Nia Evans' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Buying your first property (especially in London) is an expensive and daunting experience. However, Oliver from Paramount made the process as easy as it could have been.
As a first time buyer, I had many questions through out the process and Oliver always came back to me with a response. I knew that if he missed my initial call, he would always return my call within a few hours.
Overall, I was very happy with the service I experienced from Paramount and would happily recommend the agents to my friends.
Was this review helpful? Yes
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by 'Soni' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have been letting our flat through Paramount Properties for nearly 10 years now, and have received a consistently responsive and professional service throughout. Mark Durban immediately found us a reliable long-term tenant, and Hayley Hills has gone out of her way to deal with any maintenance issues very efficiently. With Paramount managing our property, letting while living overseas has been a hassle-free experience.
Was this review helpful? Yes
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by 'Douglas Clarke' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount to let my properties for over 15 years now and have always found them very professional, honest and straight forward.
They have not only constantly found very good tenants for me, but they consistantly use common sense, keep me informed and have helped me out with certain details of letting apartments. These are just some of the reasons that have been key to me reusing their service as I am based overseas.
Lastly, they are just decent people to deal with.
Was this review helpful? Yes
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by 'Polly' 25/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Me and my husband have used paramount to rent out our 2 bed flat in west hampstead for the past 3 years and we have been very happy with them. Spencer has always offered us valuable advice and we would be very confident in recommending them!
Was this review helpful? Yes
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by 'Nada Jannoun' 24/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been with paramount for over 11 years, they are great in every aspect, very professional very friendly and know what they are doing. The maintencae department is run by Hayley Hills, she is a pleasure to work with, very proffesional quick friendly, and like achieving things in perfection, thanks to her i have peace of mind in the flat. Also Mark Durban was my agent for renting the flat for all these years, he is very good at what he does, and makes sure his clients get the best possible deal, it is because of the excellent services of these guys that the customer is always happy and stays with paramount, as i did. They dont do their work in a routine way, instead they really care for their customers while serving them. Would highly recommend
Was this review helpful? Yes
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by 'Jing' 24/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am so lucky that i find Paramount, and so satisfied with the great service from the staff in this company.
So far so good! I love living in the property!Was this review helpful? Yes
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by 'Daniel' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Paramount as the letting agent and property manager for 11 successful years. The studio flat has not been empty for longer than two weeks and tennants have stayed any time between 1 to 4 years. I have always been please with the way they have managed my flat.
Was this review helpful? Yes
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by 'Roberta Woodruff' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have several properties in West Hampstead and whenever we have used Paramount they have been extremely helpful as well as knowledgeable of the area and the market. We have used this agency for over ten years always with excellent results. We cannot recommend them too highly.
Was this review helpful? Yes
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by 'Roger Leon' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have dealt with with Paramount for many years and have always found them very helpful and efficient. I would highly recommend them.
Was this review helpful? Yes
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by 'Leanne' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am very happy with the service provided by Paramount Properties, especially our agent Mark Durban.
Everything possible was completed for us and we were able to move in 6 days after viewing.
Was this review helpful? Yes
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1
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by 'Pirro' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Among the proliferating letting agents that are mushrooming around London and which servics we all have to seek every now and then, there will be always a few that try to build their success not necessarily on instantaneous profit but through establishing a relationship with their customer.
Paramount was great in this respect. Staff was quickly to find the property for me, but surprisingly good at providing outstanding customer support after, whether for routine maintenance or requests to handle nasty bureaucracies on my behalf. The key person (Hayley),in many respects differed from the... (read more)Was this review helpful? Yes
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by 'Nick' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent service there was a continuous number of viewings throughout all time flat was advertised which resulted in a sale. I managed to receive a price at high end of valuation so was very pleased. I would definitely recommend them.
Was this review helpful? Yes
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by 'LITA' 23/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I just rented a property through Paramount and I am very happy with it and with the way Paramount has treat us. Our experienced with a previous estate agent was really bad.
Paramount and the stuff that works at West End Lane is fantastic, helpful and very proffesional.Was this review helpful? Yes
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by 'Katie' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The flat I bought through Paramount Properties was the third I’d had an offer excepted on in six months. The other two, both found through other agents, fell through due to gazumping and I was particularly anxious about the same thing happening again. I shouldn’t have been – Paramount were excellent at managing both the purchase of the flat and my anxiety! They kept all on track, were calm, professional and friendly - I'd absolutely recommend them.
Was this review helpful? Yes
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by 'Douglas' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used the Lettings department in Paramount for over 15 years now and from day one have always been impressed with the level of professionalism from Spencer's team. As an overseas based landlord it is imperative that I can rely on people doing what they say and when they say it; I have never been let down by Paramount. Lastly, they are just genuinely nice people to deal with.
Was this review helpful? Yes
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by 'Hannah' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My experience with Paramount Properties has only been positive. My lettings agent Spencer listened to what I was looking for to rent, and offered exactly that, making the whole process of renting with Paramount as easy as possible. In my experience, Paramount look after their tenants very well - any issues that I have encountered have been resolved quickly, efficiently and professionally, and have ensured that I have felt truly at home here. For this reason, I would have no hesitation in recommending Paramount Properties for anyone looking to rent in this area.
Was this review helpful? Yes
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by 'Jaime' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Mark was very proactive and fair when it came to the process of selecting the best offer for the flat. He also did his best to negotiate the most favorable increase for my second year. It is because of these reasons that I chose to look for a new flat with him and the agency.
Was this review helpful? Yes
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by 'Paul' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Spencer and Mark at Paramount now for a number of years to let out a building i own in West Hampstead. I can say that they are excellent agents, really on the ball and full of good advice. Use them they are great!
Was this review helpful? Yes
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by 'Nish' 21/1/2012
- Branch:
- 150 West End Lane
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
David was our agent and he was by far one of the better agents we were in contact with. He was knowledgeable about the market and always gave a honest opinion without having a typical sales approach. He understood our requirements and always came up with the right properties for us to view which is not something I can say about most Estate Agencies.
Even though we didn't actually end up buying through Paramount I have recommend them to my family and friends and we wouldn't hesitate using David and Paramount's services again whether it be for buying or selling our property!
There's a reason why these guys are 3rd in the UK! - 10 out of 10 for me!
Was this review helpful? Yes
. He also assisted in arranging decorators to renovate my property very quickly, efficiently and at a reasonable price.
Mark's colleague, James Carter, also did a sterling job managing the exit of the old tenants and recovering damage deposit monies etc.
Well done to the Paramount team. I would not hesitate to recommend them to people looking to rent (or rent out) properties in north and north west London.
I have also dealt with their sales team in the past (David Warren) who also did an excellent job./&display=popup&link=http://www.allagents.co.uk/review/18150/&redirect_uri=http://www.allagents.co.uk/review/18150/ "Share on your Facebook Wall"){kind=logo}
 for the flat. I am really happy about having them in the flat and I am grateful for Mark for all his help and service with the letting./&display=popup&link=http://www.allagents.co.uk/review/18090/&redirect_uri=http://www.allagents.co.uk/review/18090/ "Share on your Facebook Wall"){kind=logo}
 is an expensive and daunting experience. However, Oliver from Paramount made the process as easy as it could have been.
As a first time buyer, I had many questions through out the process and Oliver always came back to me with a response. I knew that if he missed my initial call, he would always return my call within a few hours.
Overall, I was very happy with the service I experienced from Paramount and would happily recommend the agents to my friends./&display=popup&link=http://www.allagents.co.uk/review/17981/&redirect_uri=http://www.allagents.co.uk/review/17981/ "Share on your Facebook Wall"){kind=logo}
,in many respects differed from the typical person you talk to at the typical letting company;her communications brief and effective with a clear intention to provide a solution and this behaviour apart from being generally pleasant save a lot of time and effort.The company is currently providing checkout support,from suggesting easy solutions and making the procedure a lot more user-friendly than usual. I will definitively stick with them any time I will personally search for a property in London and I would generaly recommend their services to all./&display=popup&link=http://www.allagents.co.uk/review/17892/&redirect_uri=http://www.allagents.co.uk/review/17892/ "Share on your Facebook Wall"){kind=logo}
