Palmerstons Estate Agents
based on 2 ratings. This website contains 2 user reviews of Palmerstons Estate Agents.
Branch Rankings
| This branch is ranked in the UK |
1272 out of 16511 |
| This branch is ranked in Portsmouth |
28 out of 310 |
| This branch is ranked in the PO8 area |
2 out of 7 |
Agent Information
Palmerstons Estate Agents
Palmerstons Estate Agents are independent estate agents based in Cowplain, Waterlooville, Hampshire.
Offices / Branches
- Portsmouth - 63 London Road Cowplain, Waterlooville,
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Customer Reviews
-
by 'dm' 7/9/2009
- Branch:
- 63 London Road Cowplain
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely terrible. They represented a landlord that bought our flat midway through our tenancy. Seemed very friendly and helpful at first, but that friendliness evaporated very quickly once the problems started.
First we had major damp problems in the bathroom that were never dealt with satisfactorily (the workmen doing the job told us they knew that what they were doing wasn't going to last more than a few months).
Then the gas problems started. Because the flats in the building had been sold separately, but the gas supply served the whole building, our old gas safety certificate... (read more)
Was this review helpful? Yes
-
by 'sophie' 18/2/2009
- Branch:
- 63 London Road Cowplain
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Me and my partner have just moved into a property in waterlooville. Its the first time we have ever rented and Palmerstons have been fantastic. Through the referencing process they always updated us and called when they say they would call. There were a few things that needed to be done before we would move into the property - the neighbour was keeping his car in the driveway, when we advised Palmerstons of this they ensured it was gone by the time we were due to move in - and it was. I would recommed these agents to anybody, the staff are friendly and very reliable.
Was this review helpful? Yes
.
Then the gas problems started. Because the flats in the building had been sold separately, but the gas supply served the whole building, our old gas safety certificate wasn't valid, and the gas guy wouldn't issue a new one until the situation was resolved. Add to this that the gas cooker was conking out and we started to get worried. They were notified about both these problems in June. They wouldn't replace the cooker straight away, and dragged their feet about getting the gas supply situation sorted out. However, despite our gas bills still being included in the rent as part of our existing agreement (logical as the gas supply was for the whole building) they gave my name to British Gas who started persuing me for payment of the bills (which were for all 4 flats). I told them and they assured me that if I sent them the bills they would sort it out. This was now November. By the time we eventually left in March, there was still no new cooker, no separated gas supply, no gas safety certificate and no resolution with British Gas, who were on the point of taking me to court.
Fortunately I still had a copy of our original tenancy agreement that stated that gas bills were included in the rent which British Gas evenually accepted as proof of our non-liability, but the stress and anxiety caused during the whole sorry episode was considerable. I'd never go anywhere near these people again./&display=popup&link=http://www.allagents.co.uk/review/2912/&redirect_uri=http://www.allagents.co.uk/review/2912/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Palmerstons Estate Agents
Waterlooville
Portsmouth
Hampshire
PO8 8UJ
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Review Statistics for Palmerstons Estate Agents
Review Summary
- Total Reviews:
- 2
- Total Ratings:
- 2
- First Review :
- 18/02/2009
- Latest Review:
- 07/09/2009
Overall Review Performance
- Recommend :
- 1
- Disapprove :
- 1
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:1 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:1 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
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Agent Fees
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Complaints Procedure
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