Outlook Property
based on 96 ratings. This website contains 95 user reviews of Outlook Property.
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Agent Information
Outlook Property
Description of Outlook Property is currently unavailable.
Offices / Branches
Customer Reviews (Page 3 of 4)
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by 'Dannielle westbury' 28/9/2011
- Branch:
- 167 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have dealt with many agents in the past, and I have got to say that they are by far the best! I was politly greeted upon arrival which made me feel very welcome.
The lettings negotiator (Lucas) was very helpful. He listening to everything I had to say and matched me with a property that was a best fit with my criteria. He worked past his working hours to help me as i work late evenings. He even called me every Monday without fail to see how I was and if there was any change in what I'm looking for.
I wish him all the best for the future! I will definitely be recommending them to all my friends & family...Was this review helpful? Yes
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by 'Lady Bee' 26/8/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This was the first estate agent I ever used where I didn't feel I was being bullsh***ed. We we're given an ample amount of time to look at all the flats we viewed via them and when finally finding the right one, they made the procedures very transparent and there were no unpleasant surprises.
Was this review helpful? Yes
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by 'Stef' 19/8/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Fantastic, personable staff - as a first time landlady, I had so many questions and John and his team really took the time to explain the ins and outs to me. They found me a suitable tenant quickly and without fuss and their follow up service has been superb. I would wholeheartedly recommend Outlook to anyone looking for a property manager. I now live in a different city and I know that my flat is in safe hands. Also, the staff at the property management company that I have dealt with here in Manchester have been rude and shoddy, which makes me appreciate the work of Outlook even more.
Was this review helpful? Yes
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by 'Joe' 13/8/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Outlook were one of the agents I asked to market my property when I was looking to find new tenants recently. Although I didn't end up using them as property managers (as another agency found me suitable tenants first), branch manager John Williams and the other staff John and Leon were always very professional, helpful and refreshingly straight-forward in the dealings I had with them. Although my experience with the company was clearly limited, I would certainly consider using their services in the future and would recommend them to prospective landlords on that basis.
Was this review helpful? Yes
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by 'Ginger Cat Lover' 4/8/2011
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We needed to find the right property, and quickly, when we moved to London - Outlook took the time to listen to what we needed, and find us the right rental flat in the ideal location. This was done swiftly, but without any pressure on us, and we were delighted with the outcome.
Since the deal was completed, we have been back into the office several times, and we have always been received with professionalism and friendliness. All I can think is that the person who posted the review saying that the manager of this office was unfriendly and arrogant must be in a parallel universe, as she has always been delightful to deal with, as indeed have all the staff there.
It's a shame there aren't more letting agencies around who work to this standard.
Was this review helpful? Yes
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by 'Santino Puleio' 27/7/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently rented a property trough Outlook branch in High Road Leyton, and I would recommend them.
The flat is very nice and the agent showed me everything in a professional and kindly way.
The sign of the contract was very quick, and they are very able to help you and find solution for every bureaucratic problems.
I really recommend Outlook as my experience was very good!Was this review helpful? Yes
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by 'Steve Scott' 18/7/2011
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently rented a property for my daughter using the services of this office. I found everyone I came in contact with to be both professional and courteous throughout. All facts were clearly explained and the whole process was seamless from start to finish. I would thoroughly recommend the services of Outlook.
Was this review helpful? Yes
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by 'Kalyan Boosara' 17/7/2011
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently signed a contract for a single bed flat through Outlook at Stratford, London. Mr. Sukhi Jabbal who is a letting consultant from outlook has offered his best services. I am glad and very happy in the way the consultant has shown us the property and explained what has to be fixed, what needs to be done and he has taken care of everything in a proper way. I was amazed that we have got a complete new furniture into the flat and everything is as per expectation. This has been done in very short time. I would definitely recommend Outlook and especially Mr. Sukhi Jabbal.
Regards,
KalyanWas this review helpful? Yes
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by 'Shelly Moon' 7/7/2011
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have rented in Stratford for over 6 years now and for the first time, 9 months ago I took a place with Outlook which was actully on a recommendation from my Friend who has been with Outlook for 2 years. It has only been 9 months but I would say I would not go with any other agent now. The Management department I mainly deal with and a guy in particular who looks after any problems I have. In 9 months I have had a couple of things go wrong and contractors arrived within 48hrs on both occassions and most recent I had a very serious issue that they repaired within 24hrs. I am aware my landlord is very nice but I always get a friendly and efficient response everytime I call there office. Nice to have a single point of contact as well. Keep up the good work.
Was this review helpful? Yes
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by 'HMH' 7/7/2011
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I currently live overseas and had my property managed by Churchill's which was the worse two and a half years of my life. I have never experienced such a mickey mouse set up before these guys. On a visit to Europe and with only a week in London I had to pull my property out of Churchill's at the last minute after I could no longer cope with the continuous poor service from Churchill's and their constant need to spend my rent money without my consent. It was just stressful with it being our first visit back to the uk in almost three years, with little time left and with a 6 month old in tow.... (read more)
Was this review helpful? Yes
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by 'NW' 26/5/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I own 18 flats and have been renting them out through Outlook for the past 7 years. They have consistently found me good tenants, with almost no voids between tenants. I have always used Homelet for the first year, following their advice, but have never had to use it, as I have never had a tenant miss even a single months rent. The standard of their service is excellent in my experience.
Was this review helpful? Yes
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by 'Yummy Mummy' 25/5/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Recently let my property using Outlook. I was completely new to the whole process I found the senior staff at the Leyton Office to be Professional and extremely knowledgeable in all aspects of the lettings process. The Lettings staff were friendly and carried out viewings with the minimum of fuss and disruption and were always in control of the situation.
Was this review helpful? Yes
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by 'luch' 24/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Renting a property from Outlook and they have been very helpful with the setting everything up and sorting our documents out, helped us move into the property as soon as possible.. was pleased with their services.
Was this review helpful? Yes
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by 'Scotsman' 19/5/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very helpful and professional staff. I had real problems with tenants not wishing to move out and jeopardising the sale of the property, Outlook really helped me resolve these issues through determined teamwork and dedication to delivering a good level of service.
Was this review helpful? Yes
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by 'Spoony' 12/5/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have 2 properties currently managed by Outlook. They are both efficient and courteous. Whilst being abroad I can rely on them to maintain my interests and look after my professionally whilst holding a duty of care to my tenants. We have used other agents before and they are leagues ahead!
Was this review helpful? Yes
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by 'squire' 20/4/2011
- Branch:
- 12 Hartlepool Court Fishguard Way
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I've rented throughout London over the years, and been subject to some awful places and unhelpful landlords. I must say that since I've moved in to my new place, I have been treated with respect by the lettings agents who were honest and ran through all the paperwork with me in detail. I must admit I have found some minor problems arise on moving into the property but that's to be expected, the property management staff have reacted quickly, always polite and kept me updated. I hope we continue with this great start. A future review will follow.
Was this review helpful? Yes
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by 'BLESSING' 18/4/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Although I eventually got a flat with another agent, I really enjoyed dealing with Armajit. Unlike many agents I dealt with, who act like hustlers, Armajit is professional, polite and thorough. He makes you feel its you who has to make a decision, while making you know he is there for advise. I think agents should act like that, not like used-car salesmen.
Was this review helpful? Yes
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by 'SteveB' 10/4/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great service so far - let my property quick to a good tenant and looked after all the paperwork well. Payments received on time with no delays and invoices submitted promptly and emails responded to - couldn't ask for more than that really.
Was this review helpful? Yes
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by 'Louise Moore' 26/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Outlook have managed my properties now for several years and I have always found their service to be of an extremely high standard. All the staff I have dealt with are very professional, friendly and on hand to give advice when needed.
Was this review helpful? Yes
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by 'Neel Patel' 25/3/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having been using Outlook for several years now, and I cannot talk more highly about the way they do business. Not like your typical agent looking for quick commission, they understand client's needs. Whether an experienced landlord, or a first time BTL investor, you will be looked after. Hayley and Co at Excel have been excellent over the years, and my recent experience with the people at Leyton and Stratford have also been positive.
Was this review helpful? Yes
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by 'S.J.F' 23/3/2011
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
We have used this office to advise us on property valuations and advice on exploiting our planning scenario. We would most definitely use their expertise again.
Was this review helpful? Yes
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by 'Paul E' 23/3/2011
- Branch:
- 12 Hartlepool Court Fishguard Way
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a landlord, entering into an arrangement with a new estate agent is stressful. In the past I found that some estate agents cast you out of mind as soon as the tenant moves in and the fees are paid. This was not the case with Toby and all the staff at Outlook in Hartlepool Court, E16. First and foremost, they are honest. They don't mind telling me exactly how it is, even if they know I may not like what they have to say. They are realistic in regards to pricing, whilst working hard to realise the best rental income possible for my your properties.
I found them helpful and informative in... (read more)Was this review helpful? Yes
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by 'Rachel' 10/3/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service from Billy and Simon at Stratford.
I have a couple of flats that have been efficiently and promptly let to excellent tenants at great rent. No comparison to 2 local agents I have used previously.Was this review helpful? Yes
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by 'SL' 24/2/2011
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Outlook for a number of years now, for my properties, I have always found them to be professional and polite.
This also extends to the management department where a certain young lady deals with everything for me quickly and efficiently. I would have no hesitation in recommending them and I can say that I have now used their services for more then 6 years, and believe I am in a good position to say 5/5 all rounder. Well done and Thank You.Was this review helpful? Yes
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by 'Kim E' 17/2/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very good agents friendly and professional. Everyone I have dealt with are helpful and return calls. Would highly recommend, much better than other agents I've used.
Was this review helpful? Yes
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by 'Sian' 21/1/2011
- Branch:
- 254 High Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Please do not use this estate agent, absolutely shocking service - even to prospective tenants. I made an arragement with ***** from the Leytonstone branch to view a property last weekend. My partner and I made a 40 mile round trip to view the property on Saturday, only for no one bother to turning up to show us around. We were not even given the courtesy of a telephone call to say that no one would not be coming, and we waited for over half an hour in the freezing car park, attempting to ring the *****'s mobile phone 10+ times (which was mysteriously turned off and diverting to voicemail,... (read more)
Was this review helpful? Yes
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by 'Very Happy Teddy' 24/11/2010
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
User 'Very Happy Teddy' rated Outlook Property but did not write a review. -
2
people found
this helpful.
by 'jay' 31/7/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I let my property with this company 3 occasions. As you know what? You never receive a full months rent!
They offer you low commission if you let your property with them, if there are some minor imperfections in your property, then they get their so call maintenance men to do shoddy unfinished botched jobs then on a monthly basis, they will take it from your rent, that how they make up for their low commission.
At the beginning of the let I gave them an up to date gas certificate which passed, one of the crafty negotiators found fault with it so I ended up paying again for their... (read more)
Was this review helpful? Yes
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by 'Augustus' 20/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I think all the other reviews are harsh and unfortunately in life things do not always go as smooth as we would like. All the things people moan about are small matters that can be fixed, thank God you are still living and breathing everyday!
I found Outlook to be professional, informative and most of all friendly. Each member of staff at Leyton made me feel welcome and there was no pressure for me to make a decision, unlike some agents.
Thank you Outlook, you're the best! And I will be back.
Was this review helpful? Yes
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by 'John D' 14/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I thought Outlook were relatively professional and rather pushy with the amount of infomation they needed from me before they allowed me to move in to my flat. Since I have had a few maintenance issues these have been fixed pretty quickly.
Was this review helpful? Yes
 was very helpful. He listening to everything I had to say and matched me with a property that was a best fit with my criteria. He worked past his working hours to help me as i work late evenings. He even called me every Monday without fail to see how I was and if there was any change in what I'm looking for.
I wish him all the best for the future! I will definitely be recommending them to all my friends & family.../&display=popup&link=http://www.allagents.co.uk/review/14178/&redirect_uri=http://www.allagents.co.uk/review/14178/ "Share on your Facebook Wall"){kind=logo}
, branch manager John Williams and the other staff John and Leon were always very professional, helpful and refreshingly straight-forward in the dealings I had with them. Although my experience with the company was clearly limited, I would certainly consider using their services in the future and would recommend them to prospective landlords on that basis./&display=popup&link=http://www.allagents.co.uk/review/11967/&redirect_uri=http://www.allagents.co.uk/review/11967/ "Share on your Facebook Wall"){kind=logo}
. From explaining exactly what they will do and what to expect (realistically) to helping out when our daughter need a change, they were just great. Over a year later and I have not for one moment regretted having Outlook manage my property.
Simon was my initial contact at Outlook (Branch Manager) and once the paper work was completed my main contact was (and still is) Lee. Again, at the start, judging from the extremely poor experience I got from Churchill's, I was concerned I was going to get passed around and have the same crap happen all over again. Not the case. Over a year later on they I find that they are the best agents I could have for me and my property.
The professionalism and level of service you get from the start is constant. I sincerely cannot stress how much happier I am with these guys. They always get back to you within a couple of days and if they don't have an answer they will still let you know that they are looking into it and give you updates. I've rarely had to chase them up and they are always contactable which is a massive help when you live somewhere with a 6 hour time difference.
If you are a landlord overseas (or even if you are not) I thoroughly recommend the guys at this branch if they cover the area your property is/are in. They are on the total opposite end of the scale when compared to the appalling experience I had with Churchill's.
I cannot be happier with Outlook./&display=popup&link=http://www.allagents.co.uk/review/11028/&redirect_uri=http://www.allagents.co.uk/review/11028/ "Share on your Facebook Wall"){kind=logo}
. Rob had given me personal assurance that he would meet us in the car park, and we were angry and disappointed.
My partner left Rob a message on the Leystonstone office answerphone asking him to call us on Monday to explain why he never showed up - by Monday lunchtime he had not phoned, so my partner phoned the branch. Luckily Rob answered the phone so he had no escape - he was caught very off-guard and was full of excuses.
So all in all, this was a complete wate of our time and petrol money - we had better things we could have been doing on a Saturday. As you probably can tell we were very angry - now I am just glad we never got involved with such a bad letting agency, and judging by the other comments on this website, we have been saved from a very poor quality service from Outloook Property.
[[EDIT ORIGINAL END]]
Please do not use this estate agent, absolutely shocking service - even to prospective tenants. I made an arragement with ***** from the Leytonstone branch to view a property last weekend. My partner and I made a 40 mile round trip to view the property on Saturday, only for no one bother to turning up to show us around. We were not even given the courtesy of a telephone call to say that no one would not be coming, and we waited for over half an hour in the freezing car park, attempting to ring the *****'s mobile phone 10+ times (which was mysteriously turned off and diverting to voicemail, but then turned on again a bit later). ***** had given me personal assurance that he would meet us in the car park, and we were angry and disappointed.
My partner left ***** a message on the Leystonstone office answerphone asking him to call us on Monday to explain why he never showed up - by Monday lunchtime he had not phoned, so my partner phoned the branch. Luckily ***** answered the phone so he had no escape - he was caught very off-guard and was full of excuses.
So all in all, this was a complete waste of our time and petrol money - we had better things we could have been doing on a Saturday. As you probably can tell we were very angry - now I am just glad we never got involved with such a bad letting agency, and judging by the other comments on this website, we have been saved from a very poor quality service from Outloook Property.
Admin note: agent's name has been removed./&display=popup&link=http://www.allagents.co.uk/review/8229/&redirect_uri=http://www.allagents.co.uk/review/8229/ "Share on your Facebook Wall"){kind=logo}
