Outlook Property
based on 96 ratings. This website contains 95 user reviews of Outlook Property.
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Transparent Agent
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Outlook Property actively promote the views of their customers by linking directly from their website to this page. Transparent agent reviews are subject to additional random verification checks.
Outlook Property have also signed a declaration to maintain public access to open and independent customer feedback and are awarded this best practice transparency profile by AllAgents.
Agent Information
Outlook Property
Description of Outlook Property is currently unavailable.
Offices / Branches
Customer Reviews (Page 1 of 4)
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by 'Louise' 20/5/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
In all honesty, I couldn't have asked or wished for a better agent as Leanne was a pleasure to work with at all times. Leane has a lovely telephone manner which puts you at ease and it quite often felt as though I was talking to a friend more than an agent.
When I decided to sell my property, Leanne gave me an honest opinion of the condtion of my apartment which ensured it was marketed at the correct price and Leanne always informed me of any viewings that were lined up and then promptly gave me feedback as to how the viewings went. When a buyer was found, Leanne handled the negotiations in a very professional way. Due to a few complications, the sale of my property took a lot longer than originally thought but Leanne updated me constantly as to progress and also liaised regularly with my buyers to ensure they were aware of the reasons for the delays which kept them happy and from pulling out of purchasing my property. If you are lucky enough to have Leanne handle the sale or purchase of your property, you will not be disappointed with the service you receive.
Was this review helpful? Yes
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by 'Alex' 10/5/2012
- Branch:
- 167 Hoe Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Tony Platt
- Staff Member
- Chelsea Hersom
- Experience:
- Would you use the agent again? Yes
Received a thoroughly professional service from all at Outlook. Everything was explained in detail and I did not encounter any problems.
Was this review helpful? Yes
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by 'E17 Gill' 8/5/2012
- Branch:
- 167 Hoe Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Louise Nichols
- Staff Member
- Chelsea Hersom
- Experience:
- Would you use the agent again? Yes
The service we were given by Tony Platt and his Team was/is excellent. Louise was very helpful in the beginning, she sorted us out a few viewings and found us a Flat we really liked. Louise also managed to secure the price we wanted albeit the Landlord was considering increasing the figure so we were thankful for that. After we had the Offer accepted, Chelsea took us through the whole Administration process and was very efficient. My experience of Letting Agent's post completion/moving in in the past has been very poor but I have to say Chelsea has kept in touch and actioned any specific requests we have had.
As a final comment, I would like to thank Tony and his Team for the exceptional service they gave us. :-)
Was this review helpful? Yes
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by 'Martin Bates' 4/5/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very efficient service and kept me updated throughout the process.
Was this review helpful? Yes
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by 'James' 4/5/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Sales (as a Buyer)
- Staff Member
- Ms. Leanne Fahn
- Experience:
- Would you use the agent again? Yes
Communication - 5/5
Customer Care - 5/5
Negotation of our deal - 5/5
Service with a smile - 5/5
Dealing with ad-hoc issues - 5/5
Managing the process - 5/5We purchased a flat through Outlook... And are now letting it through them.
I think this scenario speaks for itself!
Thank you Outlook.Was this review helpful? Yes
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by 'Mon' 19/4/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jacob Jayson
- Experience:
- Would you use the agent again? Yes
Efficient and professional service. Very prompt reply to any query. Unlike many estate agents the staff (in this instance I dealt with James Cairns) at Outlook do not pressurise clients in making a quick choice.
Was this review helpful? Yes
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by 'Lucyna Bouhou' 18/4/2012
- Branch:
- 12 Hartlepool Court Fishguard Way
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tiffany Harrison
- Experience:
- Would you use the agent again? Yes
Tiffany was very professional and always responded to my questions and concerns in a very detailed manner. I felt like I was being taken care of well and could always depend on her.
Was this review helpful? Yes
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by 'John' 7/4/2012
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jacob Jayson
- Staff Member
- London London
- Experience:
- Would you use the agent again? Yes
I have rented from many agents over the years including three in London and Outlook have been by far the best I have ever experienced.
From the start the Agent I worked with was punctual and very personable and genuinely cared that the property I selected was a great fit and within my budget. Unlike any other agent I have ever experienced he was also very communicative and answered his mobile via text or call at all hours. I appreciated this especially as I was on quite a tight deadline to get things sorted.
Secondly the property itself is perfect and we love it. The Agents fee's are... (read more)
Was this review helpful? Yes
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by 'Iain and Em' 3/4/2012
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Sukhi helped us throughout our search for a property in the area, often going out of his way to help us and generally being easy to get hold of. Every property we were shown was suitable to our criteria, and even after our first property fell through due to an indecisive landlord, Sukhi again helped us find a property even better in which we are now settled in and love. Agents fees were reasonable and I would generally recommend Outlook highly if looking in the Stratford area. Simon was also very helpful when Sukhi was unavailable.
Was this review helpful? Yes
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by 'l.reed' 27/3/2012
- Branch:
- 167 Hoe Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- jodie gilbert
- Experience:
- Would you use the agent again? Yes
Jodie was fabulous, very helpful and patient. we managed to get lost on the way to look at the property,and ended up being half an hour late. all this time she was standing outside waiting for us and giving us directions yet again. But she didn't give up and now we have been in the property for a couple of weeks , couldn't be happier, thank you jodie !!!!
Was this review helpful? Yes
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by 'Rogerio Andrade' 23/3/2012
- Branch:
- St Johns House 2 Romford Road
- Services:
- They manage our building
- Staff Member
- Jacob Jayson
- Experience:
- Would you use the agent again? Yes
This agent and his colleagues are very attentive, polite and gave full attention at the time of renting my apartment. It was easy to rent with them and I recommend it to anyone.
Was this review helpful? Yes
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by 'Greg Kesser' 14/3/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have dealt Outlook for many years both as a buyer and as a landlord and I have always found the service first class and the team honest, professional and very helpful. In particular, I regularly speak to Toby Ruddle for both my property purchases and lettings and find his advice extremely valuable. I would recommend this agency to anyone involved in the property industry
Was this review helpful? Yes
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by 'paula' 12/3/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
James, thank you so much for your help with finding the perfect rented home!
You have managed to impress us with your ability to complete the outstanding works and deliver the flat in top condition to us at very short notice.
We are indeed very grateful and would use your services again in the future without a doubt.Was this review helpful? Yes
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by 'Steve Wadey' 11/3/2012
- Branch:
- 254 High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
John was really helpful in enabling me to locate this property and the application procedure was completed really smoothly with the minimum of fuss.
Wouldn't hesitate to use them again!
Was this review helpful? Yes
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by 'Andrew' 9/3/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Lettings (as a Tenant)
- Staff Member
- Matthew Cardwell
- Experience:
- Would you use the agent again? Yes
Matthew was very courteous and punctual during my dealings with him as an agent. He was able to provide all the details around the property i was looking for and he even went the extra mile to give me a breakdown of projected costs outside of the normal rent amount.
I will definitely recommend him as an agent that will provide you with enough detail to make the right decision for you.Was this review helpful? Yes
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by 'Western Beach' 8/3/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Outlook Property have been a pleasure to deal with. They have been excellent in communication, proffessionalism and punctuality. James at Outlook has been readily contactable at all times and is a friendly and approachable character willing to negoctiate to arrange a deal that suits both the tenant and landlord. Being neither pushy or disinterested, James has found a property to suit all my needs. I would recommend Outlook to any prospective tenant looking to rent in the Royal Docks area and beyond.
Was this review helpful? Yes
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by 'Jag' 23/2/2012
- Branch:
- St Johns House 2 Romford Road
- Services:
- Sales (as a Buyer)
- Staff Member
- Matthew Hadjar
- Experience:
- Would you use the agent again? Yes
Matthew at Outlook dealt with our purhase. He was extremely diligent throughout and kept the solicitors, bank and ourselves well informed all the way through. When we did encounter a small issue it was resolved by him to everyone's satisfaction extremely professional, courteous and straight forward.
We would recommend them without hesitation.
Was this review helpful? Yes
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by 'Adam' 23/2/2012
- Branch:
- 254 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Outlook helped us rent our property out in Leyton.
The service provided was professional from start to finish. And any query we did have was resolved very quickly.
We wouldn't hesitate to recommend Outlook to anyone.
Was this review helpful? Yes
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by 'Karan Kwatra' 19/2/2012
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented property through outlook for over two years and must say their apartments are the best in East London. They have good deals to offer and have staff (not all) who know their job well.
Amongst all staff my wife & I found Sukhi Jabbal to be the best. Always approachable, very soft spoken, attentive and honest (unlike a few other staff who are rude and arrogant). Sukhi gave us exceptional service on all occasions, proving how dedicated and enthusiastic he was towards his work. I would like to thank Sukhi for his EXCELLENT service and would highly recommend Outlook to people who want to rent property in East London.Was this review helpful? Yes
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by 'Aarti' 16/2/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Sales (as a Buyer)
- Staff Member
- Ms. Leanne Fahn
- Experience:
- Would you use the agent again? Yes
Excellent services received from Outlook Properties and especially Leanne Fahn, whom I can't recommend highly enough. Leanne has exceeded my expectations with her professionalism and attentiveness; she has been a great help throughout the whole process, and even going out of her way to help me settle in afterwards.
Thanks a lot Leanne and Outlook Properties & all the best.
Was this review helpful? Yes
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by 'Mert K.' 15/2/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Cairns
- Experience:
- Would you use the agent again? Yes
We had a very pleasant experience with James and Outlook in general especially after a very bad experience with our previous letting agent. James is very professional, organized and accomodating. It has been a smooth sailing with our questions/concerns and he has been very kind to answer/accomodate them in timely fashion. Definetly recommend it, a hard to find individual in that business! :)
Was this review helpful? Yes
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by 'Raul' 14/2/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Sales (as a Vendor)
- Staff Member
- Ms. Leanne Fahn
- Experience:
- Would you use the agent again? Yes
Leanne is one the most proffesional, honest and nice person that we have faced from a customer point of view in the last few years. It has been a pleasure to deal with her, she has made the whole process so easy for us. To be honest, we hardly had to do anything, she has taken care of everything.
We will definitely call her next time we need to deal with buying or selling a property.
We appreciate her help so much.
Was this review helpful? Yes
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by 'Bonnie' 12/2/2012
- Branch:
- 167 Hoe Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tony Platt
- Experience:
- Would you use the agent again? Yes
I highly recommend Outlook Property. This is the second time I have gone through Outlook for my rented accommodation and they have exceeded all of my expectations. I would not hesitate to use them again in the future.
I was in fact departing my property. Tony first came around to assess the flat before putting it back onto the market. I really didn't think that there would be any care or due diligence regarding my exit but oh how I was so pleasantly surprised! Tony was very attentive and listened to everything I had to say about the flat - even though I'm sure I rambled on a bit. He... (read more)
Was this review helpful? Yes
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3
people found
this helpful.
by 'satvik' 9/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
the service of this guy is very worst, when I am talking with very politely he is not listening me, He is a very rude guy,
very worst customer service, This is not happened with me first time from him but it was couple of times in past.Was this review helpful? Yes
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by 'Adrian' 6/2/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Leanne negotiated and handled a very difficult and complex sale with total proffesionalism. When matters look their worest she provided support and guidance as all part of the service.
I would reccomend her and have no doubt she will be first port of call if i decide to sell in the future.
Was this review helpful? Yes
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5
people found
this helpful.
by 'Katie' 5/2/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Dealt with this agent for the first time last week. Showed up for my appointment approx 30 mins late.
I won't say his name here as rule say I must not - but I don't think the agent was even going to show up at all until I made a big fuss about letting me down. I believe other appointments had been cancelled in the area so he couldn't be bothered to show up to see me and had enough busines back at the shop. He didn't say this but it was the impression I got.
When finally arrived the tenant didn't want us coming into the property. Clearly wasn't happy with the agents Outlook and so... (read more)
Was this review helpful? Yes
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by 'Thomas' 3/2/2012
- Branch:
- 167 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having dragged myself the length and breadth of London looking for a pleasant and affordable one-bedroom flat for the best part of a month, it was apparent that I had finally stumbled into a promising agency within seconds of stepping foot in Outlook's Walthamstow office. Whereas most agencies take your specifications, make all the right noises, and then never call you again - or alternatively drag you off to look at an overpriced shoebox they've blatantly been trying to shake for decades - here I was promptly presented with a screenfull of options, one of which immediately stood out.
Upon viewing it indeed proved to be not only the nicest, but among the more resonable properties I'd seen all month.
The proceeding service was equally comendable. Our agent was polite, competent and helpful throughout. I can recommend them without hesitation.
Was this review helpful? Yes
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by 'Jacqueline Sidney' 1/2/2012
- Branch:
- Unit 3 19 Western Gateway Excel Marina
- Services:
- Lettings (as a Tenant)
- Staff Member
- James Cairns
- Staff Member
- Hayley Reef
- Experience:
- Would you use the agent again? Yes
Having seen numerous (so called agents) in Canary Wharf, where both my Husband and I were beginning to lose the will to live, due to a complete disregard for the client/tenant, plus no sense of ethics, Outlook, on the Excel Marina are a breath of fresh air. All four members of the team, James, Hayley, Leanne and Matthew are in our opinion, definitely way above average in their dealings both with the tenant and landlord, (as our Landlord has nothing but praise for them as well) and they combine efficiency together with a friendly approach, and more importantly, they are extremely honest so you can trust their judgement 100% and we wouldn't hesitate in recommending them as the number one Estate Agency to go to.
Was this review helpful? Yes
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by 'Rochelle Jeffries' 1/2/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I had never rented my property before and was recommended to Outlook by a friend.
From the moment I contacted them, to the moment I rented my property I could not have had a more friendly or efficient service. The flat was added to the internet immediately, viewings were arranged and confirmed, and my flat was rented each time without any gaps in tenancy. Hayley was exceptionally professional and, as I hadn't let my flat before, she explained everything clearly and in depth - nothing was too much trouble. The contracts, deposits and references were all put through with speed and I felt that the experience was hassle free and effortless. When this tenancy runs out, I will definitely be using Outlook again and would recommend them to anyone.
.Was this review helpful? Yes
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by 'Jennifer M' 31/1/2012
- Branch:
- St Johns House 2 Romford Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Jacob Jayson
- Experience:
- Would you use the agent again? Yes
The agent, Jacob Jayson, listened to what type of flat I was looking for including what amenities I was looking for and recommended the perfect property for me. He did his best to make sure I could see the flat as soon as possible. He answered all of my questions and helped me get a beautiful flat. The entire process was very easy and I feel a professional job was well done. Thanks, Jacob!
Was this review helpful? Yes
/&display=popup&link=http://www.allagents.co.uk/review/24343/&redirect_uri=http://www.allagents.co.uk/review/24343/ "Share on your Facebook Wall"){kind=logo}
 at Outlook do not pressurise clients in making a quick choice./&display=popup&link=http://www.allagents.co.uk/review/23213/&redirect_uri=http://www.allagents.co.uk/review/23213/ "Share on your Facebook Wall"){kind=logo}
 who know their job well.
Amongst all staff my wife & I found Sukhi Jabbal to be the best. Always approachable, very soft spoken, attentive and honest (unlike a few other staff who are rude and arrogant). Sukhi gave us exceptional service on all occasions, proving how dedicated and enthusiastic he was towards his work. I would like to thank Sukhi for his EXCELLENT service and would highly recommend Outlook to people who want to rent property in East London./&display=popup&link=http://www.allagents.co.uk/review/19319/&redirect_uri=http://www.allagents.co.uk/review/19319/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/19164/&redirect_uri=http://www.allagents.co.uk/review/19164/ "Share on your Facebook Wall"){kind=logo}
, Tony was still there and didn't hesitate to come to my rescue.
I thought that would be where it ended. But oh no... Whilst organising my move, I mentioned in passing that I had a buyer for a piece of furniture but that due to timing I didn't think that the buyer would make it in time to the flat for me to finalise the deal. Tony said that I could drop the item at the shop so that the buyer could pick it up from there and that they wouldn't mind looking after the money until I could pick it up later that day. No mention of any cut either!
I fedback to Tony how satisfied I'd been with the service Outlook had provided me in the past and present. Tony explained how Outlook are extremely committed to breaking down the stereotypical barriers that Estate Agents are faced with today. All I can say is that if they continue to work with this ethos then they will be successful. And good luck to them, I say! A job, very well done./&display=popup&link=http://www.allagents.co.uk/review/19012/&redirect_uri=http://www.allagents.co.uk/review/19012/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Dealt with this agent for the first time last week. Showed up for my appointment approx 30 mins late.
I won't say his name here as rule say I must not - but I don't think the agent was even going to show up at all until I made a big fuss about letting me down. I believe other appointments had been cancelled in the area so he couldn't be bothered to show up to see me and had enough busines back at the shop. He didn't say this but it was the impression I got.
When finally arrived the tenant didn't want us coming into the property. Clearly wasn't happy with the agents Outlook and so wanted to make life difficult for them to get his own back now. This made things difficult and I never got to see the place. The agents should have treated hi with a bit more respect.
I was put off by all this. I told him about this site and I was going to leave a bad review and his response was to act "smirky" and say that they get enough good feedback to COUNTER my bad feedback.
He also hinted that when a bad rating goes up "isn't it funny how about 4 good ones go up shortly afterwards that say lots of good things about the agency". I knew what he was trying to say. I told him I would mention he said that in my report. He shrugged his shoulders
Rude and unfriendly. He thought he was acting the big business man with his comments. He is an estate agent - nothing more!
I would not use Outlook! Treated me like a little woman who can't fight back.
I am even tempted now to pay the cost to make this report be a "feature" on the site so it sticks to the top of the page. No point complaining as I have read other reports before I wrote this and looks like they are useless and just take the side of their staff - little "angels" who can do no wrong! Rubbish!
Katie/&display=popup&link=http://www.allagents.co.uk/review/18596/&redirect_uri=http://www.allagents.co.uk/review/18596/ "Share on your Facebook Wall"){kind=logo}
 in Canary Wharf, where both my Husband and I were beginning to lose the will to live, due to a complete disregard for the client/tenant, plus no sense of ethics, Outlook, on the Excel Marina are a breath of fresh air. All four members of the team, James, Hayley, Leanne and Matthew are in our opinion, definitely way above average in their dealings both with the tenant and landlord, (as our Landlord has nothing but praise for them as well) and they combine efficiency together with a friendly approach, and more importantly, they are extremely honest so you can trust their judgement 100% and we wouldn't hesitate in recommending them as the number one Estate Agency to go to./&display=popup&link=http://www.allagents.co.uk/review/18403/&redirect_uri=http://www.allagents.co.uk/review/18403/ "Share on your Facebook Wall"){kind=logo}
