Outlook Property

Customer Reviews  (Page 1 of 3)

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1. 

   A 5-star review by 'Adrian' 6/2/2012

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Leanne negotiated and handled a very difficult and complex sale with total proffesionalism. When matters look their worest she provided support and guidance as all part of the service.

   I would reccomend her and have no doubt she will be first port of call if i decide to sell in the future.

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2. 

   A 1-star review by 'Katie' 5/2/2012

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   Dealt with this agent for the first time last week. Showed up for my appointment approx 30 mins late.

   I won't say his name here as rule say I must not - but I don't think the agent was even going to show up at all until I made a big fuss about letting me down. I believe other appointments had been cancelled in the area so he couldn't be bothered to show up to see me and had enough busines back at the shop. He didn't say this but it was the impression I got.

   When finally arrived the tenant didn't want us coming into the property. Clearly wasn't happy with the agents Outlook and so... (read more)
   

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3. 

   A 5-star review by 'Thomas' 3/2/2012

   Branch:

   167 Hoe Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Having dragged myself the length and breadth of London looking for a pleasant and affordable one-bedroom flat for the best part of a month, it was apparent that I had finally stumbled into a promising agency within seconds of stepping foot in Outlook's Walthamstow office. Whereas most agencies take your specifications, make all the right noises, and then never call you again - or alternatively drag you off to look at an overpriced shoebox they've blatantly been trying to shake for decades - here I was promptly presented with a screenfull of options, one of which immediately stood out.

   Upon viewing it indeed proved to be not only the nicest, but among the more resonable properties I'd seen all month.

   The proceeding service was equally comendable. Our agent was polite, competent and helpful throughout. I can recommend them without hesitation.

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4. 

   A 5-star review by 'Jacqueline Sidney' 1/2/2012

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (as a Tenant)

   Staff Member

   James Cairns

   Staff Member

   Hayley Reef

   Experience:

   Would you use the agent again? Yes

   Having seen numerous (so called agents) in Canary Wharf, where both my Husband and I were beginning to lose the will to live, due to a complete disregard for the client/tenant, plus no sense of ethics, Outlook, on the Excel Marina are a breath of fresh air. All four members of the team, James, Hayley, Leanne and Matthew are in our opinion, definitely way above average in their dealings both with the tenant and landlord, (as our Landlord has nothing but praise for them as well) and they combine efficiency together with a friendly approach, and more importantly, they are extremely honest so you can trust their judgement 100% and we wouldn't hesitate in recommending them as the number one Estate Agency to go to.

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5. 

   A 5-star review by 'Rochelle Jeffries' 1/2/2012

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I had never rented my property before and was recommended to Outlook by a friend.
   From the moment I contacted them, to the moment I rented my property I could not have had a more friendly or efficient service. The flat was added to the internet immediately, viewings were arranged and confirmed, and my flat was rented each time without any gaps in tenancy. Hayley was exceptionally professional and, as I hadn't let my flat before, she explained everything clearly and in depth - nothing was too much trouble. The contracts, deposits and references were all put through with speed and I felt that the experience was hassle free and effortless. When this tenancy runs out, I will definitely be using Outlook again and would recommend them to anyone.
   .

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6. 

   A 5-star review by 'Jennifer M' 31/1/2012

   Branch:

   St Johns House 2 Romford Road

   Services:

   Lettings (as a Tenant)

   Staff Member

   Jacob Jayson

   Experience:

   Would you use the agent again? Yes

   The agent, Jacob Jayson, listened to what type of flat I was looking for including what amenities I was looking for and recommended the perfect property for me. He did his best to make sure I could see the flat as soon as possible. He answered all of my questions and helped me get a beautiful flat. The entire process was very easy and I feel a professional job was well done. Thanks, Jacob!

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7. 

   A 4-star review by 'David Gray' 31/1/2012

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   The agent knew the property well and knew what could be achieved in terms of rental based on their recent local experience - appreciated their honesty and advice of what was needed to be able to re-let quickly.
   Jeremy suggested a local carpet supplier & fitter and got a quotation within a few hours, so impressed by this kind of service.
   Had some issues getting a lettings board removed, but know that Jeremy & his team worked hard to get all done to a tight timetable - thanks chaps

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8. 6
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   A 3-star review by 'Kevin' 29/1/2012

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   Hello,

   I would recommend this agent on balance, but I did not use them myself and had to make a complaint to them. It was dealt with very effectively and I was given AN APOLOGY and also the agent AGREED TO WAIVE THEIR FEE if I moved into an apartmetn with them. I thought that was very nice and dealt with very well.

   So I have left a neutral 3 star review so as not to postive or negative the result but I did want to share my experience.

   In short - the complaint was that an appointment was arranged - I was told I would be phoned to confirm the time when he had spoken to the tenant - but... (read more)
   

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9. 

   A 4-star review by 'NewToStratford' 26/1/2012

   Branch:

   St Johns House 2 Romford Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Very friendly customer service, we were taken to see our property the following day. We had to wait an additional 12 days from original move in date because previous tenant was late exiting, leaving insifficient time to clean the house properly. However despite some of this difficulty, the real estate worked with us to get all our issues resolved promptly. I will rent with Outlook next time.

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10. 1
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    A 5-star review by 'Forum Tolia' 20/1/2012

    Branch:

    12 Hartlepool Court Fishguard Way

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Having dealt with the worst agents possible, it was a breath of fresh air to deal with Jonathan at outlook properties.
    He was extremely helpful and ensured all paper work was in place. He was also very accommodating and went out of his way to ensure smooth transition into the property. I was explained everything in details and was given all formal paperwork that I would need as a tenant. I was never kept waiting and I was given undivided attention when I was being dealt with.

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   A 5-star review by 'Lee' 12/1/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We approached a number of agents when our previous landlord decided to ask us to vacate the property so he could do it up for the olympics, giving us only 2 months notice over xmas!
   I was going round a number of agents, all those were not particularly helpful. By chance I walked into Outlook and they were extremely helpful and said they had a property just come on the market.
   Upon viewing the property, there were a few issues that I required to be sorted out. The agent was extremely helpful and professional and agreed to raise the issues with the landlord and arranged for the work required to be done. There have been some teething problems as with all new properties, all of which have been resolved very quickly and efficiently.

   I am extremely happy with outlooks professionalism, helpfulness and customer care. I would recommend them to anyone looking for property in east London.

   Amazing service and people.

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2. 2
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   A 5-star review by 'David Jones' 27/12/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I can highly recommend this company.... We have just bought our first property in London and have been looked after by Simon Castle ( Stratford office ) who has been a terrific help through each stage of the letting process. Within three days of completion, we had our first tenant moving in. He has been in constant contact through out and has helped to liaise between ourselves, tenant, and developer due to us being such a distance away in Somerset.

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   A 5-star review by 'Peter B' 21/12/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have nothing but praise for this company. My property in Leyton had become vacant, but my previous agent had not been able to find a suitable tenant. The problem was then made far worse when squatters moved in.
   As I live in Manchester, It was very difficult to decide how to solve the problem,I toured the local Leyton agents looking for practical advice, and was fortunate to meet Jeremy Turner of Outlook.

   His practical help in advising me what to do, both in terms of refubishment required, which type of tenant to appeal to, rental that could be achieved,and of suitable contacts was invaluable. The attitude of all the staff I met in that office is a tribute to the company; I can only say it is the most professional agency that I have used, and I have no hesitation in recommending them.

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4. 1
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   A 5-star review by 'Hebe and Alan' 3/12/2011

   Branch:

   167 Hoe Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   My boyfriend and I have lived in Walthamstow for 4 years and really needed to move but wanted to stay in the area. After 6 months we were nearly ready to give up. We had some really terrible experiences, saw awful properties, we were stood up and spoken down to! Then we found Outlook in Walthamstow, they had just opened a new office. What a blessing! We dealt with Louise who was fantastic. She was professional, polite, honest and really worked hard to find us what we wanted, area, size and the right price! The whole experience was so refreshing and I really feel that Louise and her colleagues... (read more)
   

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5. 1
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   A 5-star review by 'Hugo Merchan' 30/11/2011

   Branch:

   167 Hoe Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have just rented a property through Outlook with Louise and have found them very helpful. The customer service we received was fantastic everything was dealt with quickly and efficently.

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6. 1
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   A 5-star review by 'Gregory' 23/11/2011

   Branch:

   167 Hoe Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   100 % satisfaction, exelent service,

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   A 5-star review by 'Ms M. T. T.' 23/11/2011

   Branch:

   167 Hoe Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Friendly and good service. Kept me up to date with what was happening, and called or e-mailed when was required. Positive and enthusiastic. The agent's name was Luke, and he was helpful, informative and HONEST!!! Some agents have a bad reputation deservedly, and some don't get the credit they deserve. Therefore I would like to commend Luke for his help and service.. THANKS!!

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   A 5-star review by 'Stephan' 22/11/2011

   Branch:

   167 Hoe Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Me and my girlfriend have been looking at a lot of properties in London and have fallen in love with Walthamstow. We've looked at a few agents and a few houses but nothing has jumped out at us. Mainly the estate agents haven't been helpful and for me I want to know that spending a lot of money (as buying it a big investment) that it's money well spent on top of being a nice place.

   Luke was very polite and helpful on this viewing. I am very happy with the service he offered. He definitely knew what he was talking about and was confident in telling us. This was very reassuring. Me and my girlfriend are still in talks on what our next steps are but regardless we'll be looking at a few more properties and we hope Luke is available to do our viewing.

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9. 1
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   A 5-star review by 'JD' 18/11/2011

   Branch:

   167 Hoe Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Outlook made finding a new place to live effortless. After visiting the Walthamstow office for the first time I was taken to view a property immediately. As I was happy to rent the property we started on the paperwork within the hour. Louise, who I mainly dealt with, was friendly, polite and very professional. I found all the staff in the office to be friendly and good humored. There's a lot of forms that have to be filled in when renting these days but everything was sorted out very efficiently. I would use this agency again.

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10. 1
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    A 5-star review by 'EM' 14/11/2011

    Branch:

    Unit 3 19 Western Gateway Excel Marina

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Both Hayley and James are excellent professionals who have been nothing but service orientated and attentive to details when seeking new tenants on my behalf. From there on the management of the apartment by Chris has been most helpful and very efficient. As I live overseas it is essential that I have an agent I can rely on and Outlook has provided just that. All the staff work in a very timely manner and are a pleasure to deal with.

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   A 5-star review by 'Khalid' 1/11/2011

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I tried quite a number of agencies in my quest to find the magic combination of location, rent price and quality for a flat in London's Isle of Dogs/Royal Docks area. Dealing with Outlook was pleasant from the beginning. The 2nd flat they showed me was the perfect one for me. I dealt with James C from their Excel Marina office. From our first meeting till I signed the contract, he was very attentive, patient and easy to deal with. He surely deserved the excellence in customer service award that I saw on his desk!
   What I liked the most about dealing with Outlook was the flexibility and patience I was treated with. James took the time and effort to clarify, and even amend, any clauses in the contract which I wasn't sure I understood. I can honestly say that I got good value for my money and I can confidently recommend Outlook to my friends!

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   A 5-star review by 'Niral Vadera' 28/10/2011

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have been using Outlook for a number of years. I have had one point of contact (Hayley) and she has been both very efficient and professional in finding new tenants and organising all the paperwork in a timely manner. I would recommend Outlook to anyone looking for a Letting Agent.

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   A 5-star review by 'Nil & Jonathan' 27/10/2011

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We just wanted to say that we have been very happy with the service that we received from Leanne while looking for a new apartment to rent. She was organised, friendly and helpful. Thanks Leanne.

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   A 5-star review by 'andrew perrott' 26/10/2011

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   haley and outllok i have known many years , they are 1st class and i would not use anyone else , have been very good to me

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   A 5-star review by 'IAN HANSON' 26/10/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   FOLLOWING A CRIMINAL ENCOUNTER WITH A LETTINGS AGENT, I WAS PLEASANTLY SURPRISED TO RECEIVE THE MOST PROFESSIONAL SERVICE FROM HAYLEY AT THE EXCEL OFFICE. THEY ARE EFFICIENT, COURTEOUS, AND TRUSTWORTHY. I WOULD RECOMMEND THEM TO ANY LANLORD

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   A 5-star review by 'HJP' 26/10/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent service. Am a landlord and over the previous years, my flat has never been without a tenant for more than 2 days. They regularly get the asking price and are extremely professional in all that they do. Well done to Hayley and Matt in particular.

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   A 5-star review by 'Dionyssios Lardis' 25/10/2011

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I recommend them for trusting your property

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   A 5-star review by 'Tom H' 25/10/2011

   Branch:

   Unit 3 19 Western Gateway Excel Marina

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Excellent communication, achieved the asking price for the let, very competitive rates, no hidden extras.

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9. 

   A 5-star review by 'Atul Duggal' 24/10/2011

   Branch:

   St Johns House 2 Romford Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have recently used outlook property to find a rental property in Stratford. All the staff were very responsive and helpful particularly, Mr. Sukhi Jabbal. He is very professional, easy to approach, cooperative, and always willing to clarify or find out info.
   I will definitely use them again in the future and will recommend them to anyone looking in East London.

   Many thanks.

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10. 

    A 5-star review by 'Michelle Tobias' 20/10/2011

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    In all my dealings with estate agents and letting agents over many years I can honestly say I have never encountered a more efficient and professional company. The manager Simon is utterly helpful and never ceases to impress me. I know this may sound a bit over-the-top and to be honest I have very high standards and often have reason to complain about things but this company have always surpassed my expectations. When my tenants moved out Simon and his colleagues even went down and gave the flat a quick clean themselves. They have fixed small items for me, way beyond their duties. I have nothing but praise for these guys.

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