OM Property Management
based on 56 ratings. This website contains 53 user reviews of OM Property Management.
Branch Rankings
| This branch is ranked in the UK |
16710 out of 16712 |
| This branch is ranked in Luton |
74 out of 77 |
| This branch is ranked in the LU2 area |
7 out of 8 |
Agent Information
OM Property Management
At OM Property Management we provide customers with a quality, value for money property management service.
Offices / Branches
- Luton - Marlborough House Wigmore Place Wigmore Lane, Hertfordshire
- View All Branches
- Update Agent details
OM Property Management has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use OM Property Management, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 0 of 2)
-
by 'poori' 21/5/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
They charge sublet money which is not reasonable and I dont think they have any right to do so.What does matter to them if it is the tenant or the owner lives.They put restrictions on your property deeds so you cannot sell or remortgage your own property. They wont even tell they did this until your mortgage solicitor or sale solicitor informs you. This is almost like human right imfringement thuggery and mugging.
Was this review helpful? Yes
-
by 'WoodyB' 16/5/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
Recently moved my mortgage to get a better deal on a freehold property. I recieve a letter from my solicitor saying that Peverel want to charge me £180 for giving consent. My solicitor says that this is more than other people charge. I phone Peverel to ask what the charge is for. It seems its to check that theres no legal charge on the property and to transfer to the land registry. I ask what they do for £180 which I reckon should pay for about 5 hours worth of effort for a conveyancer. This would take a conveyancer about 15 minutes, so they are charging £720 per hour. The customer service person was unable to explain what they actually did for the money. So watch out Peverel will charge you £180 for you to change the mortgae on your own house.
Was this review helpful? Yes
-
by 'watching_over' 11/4/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
We pay and pay and pay
Final results? the estate looks like a dump. OM property management are so lazy and rude to their customers i finally posted my first complaint on the web!!!
if only this site had a rating of "uber terrible" !
The car park is so dirty and messy, the lift is scruffy, hallway carpets are stained, the greenery are filled with litter, the list goes on and on!
OM property management better improve as we are not stupid to keep them as "management".
Thanks,
JWas this review helpful? Yes
-
by 'Jen' 6/3/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
OM manages our block and I have to say I have never dealt with such incapable and rude staff members.
To get into my block we use an electronic FOB key which you swipe against a unit within the wall. It is usually red and as you swipe the FOB it turns green, allowing you to enter. I returned home from work, after being sent home ill and noticed the light on the unit wasn’t on. After attempting to get into my block I couldn’t (not what you need when you are feeling ill) I called OM who told me they couldn’t send any contractors out until at least two people had reported the same... (read more)
Was this review helpful? Yes
-
by 'OMPropertyRIDICULOUS' 25/2/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Staff Member
- South Croydon South Croydon
- Staff Member
- South Croydon South Croydon
- Experience:
- Would you use the agent again? No
We recently remortgaged our property NOT through OM property management and God knows why they charged us £180. As far as I know they have no involvement in us remortgaging because they are only our property management company. Its absolutely ridiculous. Our mortgage advisor told us that they are the only company that charge ridiculously for this, no other company does this. Don't use them!!!
Was this review helpful? Yes
-
by 'trsisko' 23/2/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am currently living in a property that is managed by OM and the fees have doulbed from £1200 a year to over £2500. The building has never had any major improvements done to it in this time and it's costing a lot in terms of other charges, i.e renting out my own property would not cost me £300 a year for the pleasure!
Was this review helpful? Yes
-
3
people found
this helpful.
by 'Jonnnyb11' 14/2/2012
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
OM Properties are by far the worst company I've ever come across - I experienced a leak coming into my flat which came from the flat above and its still ongoing. the leak first came to my attention 5 months ago and they still have not resolved it. The property manager Jon Davies at first believed the leak was my fault and the way he spoke to me was horrendous. At one point he threatened to kick my front door through. OM are now requesting I go out my own way and purchase a heater to dry the walls, even though the leak was not my fault. I am now considering moving as I hate the fact that my leasehold property is managed by OM. If they don't sort this out soon I will be seeking legal advise. NEVER BUY A PROPERTY WHICH IS MANAGED BY OM!!!
Was this review helpful? Yes
-
1
person found
this helpful.
by 'FED UP OWNER' 26/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
Have just lost sale of my flat due to "extortionate" service charge. Property Manager R.Dendy does his best to explain (in my opinion) their highwayman tactics. Our fire alarm system has been faulty for the last 2 plus years and they have gaily paid call out charges without checking that the problem has been fixed, which it hasn't. A new part apparently needed to be ordered but was never sanctioned as went to wrong dept. Refund from electricity company has disappeared into the ether but apparenetly has been credited back to us!!! Have paid them since January £1,69l.00 and I live in a low cost flat!!! Any idea how to get rid of them (legally)?
Was this review helpful? Yes
-
1
person found
this helpful.
by 'CDB' 24/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
We have just completed a long drawn out RTM process to be rid of them. Two major problems with Peverel/OM
1. They are a rip off. This is best demonstrated by the new insurance costs. £1690 vs £5800+ with them. The rest of the management fees will be 40% cheaper. Our service charges increased by 2.5 times over 9 years. That makes them crooks
2. They do not proactively manage the property. We have to shout/cajole etc to get them to do anything. Public areas not redecorated for over ten years, carpet renewal after 10 years, poor cleaning, and broken disabled lift for over 10 yrs.The only way out is through RTM and I guarantee you will be a lot richer and less stressed if you go to the trouble. The hard part is finding a good management company to replace them.
Was this review helpful? Yes
-
by 'Priory place development resident' 23/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Extortionate service charges, take too long and do very little to deal with mager issues.
Our property gone down in value since OM property management took over .Was this review helpful? Yes
-
3
people found
this helpful.
by 'propman' 5/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
I have similar experiences of Peverel OM, serious overspends and recharges on top of an inflated service charge in the first place. The apartment block where i own a few apartments has been left in an awful state as funds were not available for basic services due to the overspend. Simple repairs cost a fortune and we were hit with an enormous water bill as it hadn’t been dealt with for years. The Good news is that i organised for OM to be removed as the management company- they are now gone- the service charge has been reduced and the place is already looking much better. I am now organising to have management companies removed from a couple of other sites i own property at where similar issues are occurring- happy to share my experience of removing them with anyone else in similar circumstances if you e-mail me at hertspropertyATgmail.com (just replace the AT with @ - I put it this way to prevent automated spam)
Was this review helpful? Yes
-
2
people found
this helpful.
by 'MR MARCEL' 19/12/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
OM property are a discrace so i have contacted watch dog an rip off britain plus i have started my own management company called mr marcel property management designed 4 the working class. Every one show your support and contact me. I want to expose OM property because they r ripping
Everyone off show your support.Was this review helpful? Yes
-
by 'Shu' 9/12/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
OM Property Management have been running for decades and as yet they are all a bunch of ammeteurs!!!! If your considering buying a flat that is run byOM Property Management (Peveral) then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services and thats not even taking into account when there is a communal problem. Twice in a year OM have stopped our water supplies withough any notice (standard water maintenance carried out which they booked in advance!), being a mother and having no clean water for days to make formulae and sterilize his... (read more)
Was this review helpful? Yes
-
1
person found
this helpful.
by 'Kevin J' 30/11/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
A crooked organisation that have no interest in maintaining anything but their bank balance. The recent subletting consent and underletting fee fiasco is another way to squeeze money from owners and then offer no follow up work. DREADFUL IN EVERY WAY>
Was this review helpful? Yes
-
by 'nicks' 27/11/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
We bought 4 years ago in a lovely development only problem is Peverel / OM / whatever they are called.
Almost every weekend our lift breaks down. We pay too much in service charge as we don't get any services or facilities like gym or pool or 24 hour concierge!!
They are useless!
The 'manager' Kim couldn't organise a piss up in a brewery....Was this review helpful? Yes
-
by 'bob' 15/10/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
We own 3 properties in Corby, which Perveral OM act as management. They must be the worst management company in the country, we thought Solitaire were bad, this mob, are no more than gangsters, charging the earth,for no service, and coming up with all sorts of charges to make money, which after checking with our solicitors, are with regret, legal.
All the tenants are getting together to Right of Management,which we hope will get rid of this mob once and for all, they are a rubbish.
Was this review helpful? Yes
-
by 'paul' 11/10/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
Be very aware of these rogue traders,OM property management are definitely the worst company in England. there are one big rip-off
Was this review helpful? Yes
-
by 'Jo' 21/9/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
My nerves are shot to pieces
My account is supposed to be ON HOLD, but I'm receiving threatening debt collection letters despite asking for a meeting with the Estate Manager
They are a very poor employer - don't work for them - many of their employees suffer with stress and they are NOT at all customer friendly nor customer focussed
Still hoping to reslove my issues and I've lived here since 2005!Was this review helpful? Yes
-
by 'survivor' 19/9/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
All i can say about OM/ Peverel is that they charge sky high and deliver a rock bottom service. Its a prison sentence.
Was this review helpful? Yes
-
by 'parram grange' 11/9/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
I lived in storrinton for 8 years and when we wanted to sell and move they charged us £225.00
to leave and that took some time to be actioned.
I would never buy anything which OM. were involved with.Was this review helpful? Yes
-
by 'Steve' 24/8/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
These people used to be called Peverel, or Peverel-OM. They are diabolical. I think this all relates back to when they were part of the money-grasping Erinacious Group. They certainly have the feel of a private-equity financed operation, complete with grossly-understaffed, over-centralized call centre in some cheap backwater of the UK.
Somehow the service charge on this block is higher than any comparable block I've been involved in.
The good thing is that they have a passable website complete with e-commerce for paying service charges.
Was this review helpful? Yes
-
by 'Stag' 7/8/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
In July the new estate manager took a picture with his back to uncut hedges overhanging the access road to pretend that the estate was being maintained. A senior accountant sent an email in February to say that a rebate HAD BEEN transferred, when we enquired we got another email in August saying the rebate WILL BE transferred at some unspecified date. OM / Consort / Peverel are a bunch of moneygrabbing crooks, you cannot trust a word, how have they got away with profiteering and lying in the courts ?
Was this review helpful? Yes
-
by 'Gordon Bennett' 4/8/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
Before we RTM'd our block our Peverel OM property manager was too over-worked or too busy generating fees, and did not deal properly with or pursue under insurance a massive water leak which cost us over £15,000. Under pressure to explain inaction and facing pressure from a Tribunal she was replaced by her Area Manager, E D.
E D told Tribunal about what Kingsborough "do" to earn up to 33% commission on a £3,500pa insurance policy (which we replaced with one for £1,500pa), held owners and the new manager to ransom over the transfer of funds, spent a small fortune prior to... (read more)
Was this review helpful? Yes
-
by 'Robert' 18/7/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
Disgraceful company. Solitaire not in name but still in evil spirit. They continue to overcharge and then will fight against providing refunds. You will have to work to accomplish anything that resembles fairness, and you will have to pay for the privilege. Customer service is an unknown concept as is doing the right thing.
Was this review helpful? Yes
-
by 'PerilOMG' 7/7/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
OM Property Management are the worst business I have ever come across in any sector.
They 'give' extremely poor service in practically every instance of our estate's requirements and have done so for 13 years.
For a company specialising in 'management' - it seems ironic - as they do not appear to understand the meaning of the word.
It has also been proven in tribunal cases that OM (Peverel) systematically exploit their customers by loading service charges with insurance commission and in some instances subcontractor referral fees.
After 13 years of this company, its clear that OM's (Peverel's) business model is all about them making money by doing nothing and getting away with it.
Steer well clear!
Was this review helpful? Yes
-
by 'ddmhc' 7/7/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
I have never had the displeasure of dealing with any company with as bad an attitude towards their customers - or as they see them - taxpayers.
The assertion that there is an improvement from the Solitaire days is utter nonsense, nothing has happened except for an even bigger propaganda push to try to drown out the increasing clamour of dissent and uprising against the shysters that are OM/Solitaire/Peverel, I can only imagine that the review was written by an insider as part of the current propaganda campaign.
DO NOT EVEN CONSIDER USING THIS COMPANY - THEY WILL TAKE YOU TO COURT TO... (read more)
Was this review helpful? Yes
-
by 'Mr Follow-Up' 13/6/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Since Om have taken over I have experienced first hand the difference from Solitare. I have been an owner tenant for 7 yrs. Did not have a good experience with Solitare. However, since Julia Brooke-Wilde has taken over as Area Manager, there has been significant improvement in getting things done. I understand it will take time for everyone to understand their recent changes,but OM is going in the right direction.They have ansewered my questions in a timely manner and completed major repairs very responsibly and professionally. I attribute this to Ms Brooke-Wilde and customer services. Thank you for job well done.
Was this review helpful? Yes
-
by 'David' 7/6/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am unable to see what OM do for the money they charge which is by far and away the most expensive I, or anyone I know, has heard of. The accounts paperwork they send to justify their prices are written to confuse with strangle property labelling (the estate is broken down in to dozens of schedules such as 3J so you have to know which one you come under) and random and inconsistent projected costs. I have received projected costs for 2011-2012 along with actual cost for 2009-2010 actual costs which only covers a few months as its a new build. This appears to be so you can not make an easy... (read more)
Was this review helpful? Yes
-
by 'rajygoroc' 8/5/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Money grabbers
Was this review helpful? Yes
-
by 'OM Nemesis' 11/4/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
These people are utterly hopeless. All their email responses contain the words "sorry for the delayed response" and they never seem to deal with problems in an efficient manner. Manager goes on leave and I had to wait for her to get back to resolve my issue. Er, hello, don't you have cover?? They pretend they are on the case by sending out letters about the state of the gardens threatening to charge even more money if cigarette butts are not removed...etc. These people are awful to deal with and I would not recommend them to anyone.
Was this review helpful? Yes
-
by 'H Riley' 1/4/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'H Riley' rated OM Property Management but did not write a review. -
by 'kris' 17/3/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible service for the money you pay.
Was this review helpful? Yes
-
by 'Freeholder' 4/3/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Incompetence of this magnitude should not be allowed to operate. Check, and double check your accounts, don't believe what their auditors say they *don't* find the problems, its up to you. Customer *poor* service is all that they can provide to you.
Was this review helpful? Yes
-
by 'Rod' 2/3/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The OM property management aka Peverel is the worst nightmare any one may have to face. They are incompetent, careless and good with drawing barrier in front of you when you ask them to do their responsibilities that they have been paid for it. Please advice your friends and families not to do any business with them.
Was this review helpful? Yes
-
by 'kc' 22/2/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The worst of the worst! Anyone who has ever had the misfortune of dealing with OM will instantly recognised the service is far far too expensive poor value for money and they provide a dreadful service.
Was this review helpful? Yes
-
by 'dirk' 20/1/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'dirk' rated OM Property Management but did not write a review. -
by 'puguf' 19/1/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Anyone in any doubt about so-called OM should visit The Truth About Solitaire website. This company epitomises Rip-off Britain. Always check when purchasing leasehold, Avoid at all costs.
Was this review helpful? Yes
-
by 'gunners10' 18/1/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
An absolutely dreadful company. We are currently in the process of trying to rid ourselves of them. All owners plus commercial businesses detest them. They are a disgrace and people need to stand up for their rights. Their failure to provide receipted and audited accounts should be their downfall. Ask for them! You are entitled by law. They are very unlikely to provide them.
Was this review helpful? Yes
-
by 'mr levy' 8/1/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
OM Property is the worst company ever. They want your money and your blood.
Was this review helpful? Yes
-
by 'solo' 15/10/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have a local rep on site, any problems he will come and visit you and get the problem fix. He come to residents meeting and puts himself forward to help with residents events. I gess we are lucky and that not all their staff are as good. Would allways be nice to pay less, but we knew that we would have to pay a service charge when we purchased our flat. Unlike some who will find anything to whine about.
Was this review helpful? Yes
-
by 'Stroof' 11/10/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
We dismissed Cirrus who are OMPMs contractor, and also part of Peverel, when they quoted
Was this review helpful? Yes
-
by 'Skid' 9/9/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Allagents must add a 'no star' category to cater for OM Property management. They are the pits. Stay away. Avoid like the plague.
Was this review helpful? Yes
-
by 'pbs' 28/8/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This is Solitaire and Peverel under a different guise, beware!!!! Look for Solitaire here, the same applies to this company. Avoid like the plague.
Was this review helpful? Yes
-
by 'freeatlast' 27/8/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am a leaseholder occupier. We have just done an RTM, time consuming but worth it. OM (mis)managed our property from day 1 over ten years ago. The mean time for estate manager was less than one year so there was no continuity of management and we never even met the last two EMs. OM had no interest in our building other than boosting the profit they could make out of us. Our new insurance premium with a European Top 20 ins co is less than 1/3 the really special rate that OM previously negotiated. The excess alone was equivalent to more than 10% of the service charge. Their other many fiddles are probably impossible to prove. Life is too short. Get rid of them and move on.
Was this review helpful? Yes
-
by 'meaty_joe' 27/8/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
These guys are a sister company of County Estte Management (part of the Peverel group of companies) and recently took over their developments. I would advise anyone looking to buy a flat to check which company operates the management of their block. If it is a Peverel company (OM, Solitaire etc) then I would strongly advise you to steer well clear. They will make your life a misery. Check out the website www.thetruthaboutsolitaire.co.uk for stories from hundreds of angry residents. We fought to remove them from our development and were successful, but it took a lot of time and effort and we... (read more)
Was this review helpful? Yes
-
by 'Robert' 27/8/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
This company is Solitaire. Just as appalling and just as dodgy. Use at own risk, infact dont use, if anything i have to say is this.. run! hide! Escape their clutches!
Was this review helpful? Yes
-
by 'hammer' 27/8/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Terrible service, rip off charges. I've never known anyone say a positive thing about an experience with them. Avoid.
Was this review helpful? Yes
-
by 'SolitaireAreCrooks' 10/8/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Just Solitaire rebranded. Avoid at all costs.
Was this review helpful? Yes
-
by 'Equiliser' 29/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Equiliser' rated OM Property Management but did not write a review. -
by 'OM hater' 29/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Wish I could give them a zero star rating.
Was this review helpful? Yes
-
by 'Jackie Brown' 29/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Where do I begin I am actually an owner. My developement is so poorly managed. Any repairs can take weeks. We are at present still waiting for unsafe [fire risk] wiring to be done since Feb 2010. Outside cleaning poor. Lift door since last year not repaired properly. Our estate managers visits are hit & miss, he never follows through with issues. An underground gate, which leads into the main building broken now for 4 weeks. These are but a few issues with Peveral.
Was this review helpful? Yes
-
by 'anneb' 28/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Keep well away - if you want to know how bad this group are check out the website www.thetruthaboutsolitaire.co.uk and see how many people - myself included - have resorted to this website for help because OM/Solitaire couldn't be bothered. If it wasnt for TTAS I don't know what I would have done. Read it anyone wiht any sense should avoid Solitaire/OM Peverel and all the other companies in the group - I wouldnt let them look after rabbits mating!
Was this review helpful? Yes
-
by 'SameAsSolitaire' 27/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Just as bad as the old Solitaire Property Management Co. who's managed properties were transfered over to OM Property Mgmt! They are ALL part of the Consensus Business Group so really nothing chages or is different btwn these companies, they are all run the same to maximise profit with little or no regard for their customers!!
For the truth see here: http://www.allagents.co.uk/solitaire-property-management-ltd/Was this review helpful? Yes
-
by 'Arthur Dent' 27/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
OM Property Management (aka Peverel OM) provide a benchmark for property managers to rise above, which in most cases is easily attained. They have no interest in the Tenant apart from extracting as much money from them as possible for the smallest possible return. Do not touch with a very long barge pole.
Was this review helpful? Yes
-
by 'DavidM' 27/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Wow - where do you start with this company - truly terrible in every respect, inflated service charges, insurance commissions of 30% - 50%, total lack of customer service, no commitment to any standards of service, dreadful staff, refusal to meet their clients and the list goes on. Previously known as Solitaire Management, the company is attempting a rebrand, this is a veneer though, nothing has changed beneath the surface and it is actually worse than before in some cases - for an insight into their methods take a look at http://www.thetruthaboutsolitaire.co.uk/
Was this review helpful? Yes
-
by 'bushbrother' 26/7/2010
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible company, in fact they have just renamed themselves to avoid bad reviews on sites like this. This company used to be Peverel OM, they bought Solitaire, all part of the Consensus Business Group. Avoid like the plague, bad service for the high amounts paid, confusing accounts, dubious buildings insurance premiums and commissions, rude staff ... you name it they have it!
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We pay and pay and pay
Final results? the estate looks like a dump. OM property management are so lazy and rude to their customers i finally posted my first complaint on the web!!!
if only this site had a rating of "uber terrible" !
The car park is so dirty and messy, the lift is scruffy, hallway carpets are stained, the greenery are filled with litter, the list goes on and on!
OM property management better improve as we are not stupid to keep them as "management".
Thanks,
J/&display=popup&link=http://www.allagents.co.uk/review/22804/&redirect_uri=http://www.allagents.co.uk/review/22804/ "Share on your Facebook Wall"){kind=logo}
 I called OM who told me they couldn’t send any contractors out until at least two people had reported the same problem, even after I explained to them I was standing outside unable to enter my own building, to gain access to the flat I own., what an absolute joke! After a heated discussion with the gentleman on the phone, who’s name I didn’t catch, he insisted that it was a problem with my FOB, even after I had explained to him on several occasions that the light on the unit wasn’t on (to me indicating an obvious problem with the unit and NOT my FOB) Luckily a neighbour let me in and I was able to get a key copied for the main front door, however I feel like they are totally incapable in acting as managing agents based on this particular experience with them./&display=popup&link=http://www.allagents.co.uk/review/20253/&redirect_uri=http://www.allagents.co.uk/review/20253/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Have just lost sale of my flat due to "extortionate" service charge. Property Manager R.Dendy does his best to explain (in my opinion) their highwayman tactics. Our fire alarm system has been faulty for the last 2 plus years and they have gaily paid call out charges without checking that the problem has been fixed, which it hasn't. A new part apparently needed to be ordered but was never sanctioned as went to wrong dept. Refund from electricity company has disappeared into the ether but apparenetly has been credited back to us!!! Have paid them since January £1,69l.00 and I live in a low cost flat!!! Any idea how to get rid of them (legally)?/&display=popup&link=http://www.allagents.co.uk/review/18108/&redirect_uri=http://www.allagents.co.uk/review/18108/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/17119/&redirect_uri=http://www.allagents.co.uk/review/17119/ "Share on your Facebook Wall"){kind=logo}
 then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services and thats not even taking into account when there is a communal problem. Twice in a year OM have stopped our water supplies withough any notice (standard water maintenance carried out which they booked in advance!), being a mother and having no clean water for days to make formulae and sterilize his bottles withough any notice is a major inconvinience. The Customer Service section is a complete shambles, you even have seniors patronizing you, insinuating that you have contrived certain problems where you end up more angry than you started off due to the lack of CS, you even have their high end managers try and take credit for resolving a problem that they hav'nt even resolved!!! Like I said a bunch of ammeteurs! Seriously though, I am moving soon and part of the problem is OM Property being so incompetent at doing their jobs in addition to their ridiculous service charges./&display=popup&link=http://www.allagents.co.uk/review/16183/&redirect_uri=http://www.allagents.co.uk/review/16183/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=[[EDIT ORIGINAL START]]
Before we RTM'd our block our Peverel OM property manager was too over-worked or too busy generating fees, and did not deal properly with or pursue under insurance a massive water leak which cost us over £15,000. Under pressure to explain inaction and facing pressure from a Tribunal she was replaced by her Area Manager, Emma Darch.
Emma Darch told a pack of lies in Tribunal about what Kingsborough "do" to earn up to 33% commission on a £3,500pa insurance policy (which we replaced with one for £1,500pa), held owners and the new manager to ransom over the transfer of funds, spent a small fortune prior to handover making good a range of issues which owners had already been charged for, while gardeners and cleaners took a holiday. A visit from Peverel's own contractor Cirrus resulted in a £485 quote to change a £10 light bulb, their sub-contractor installed two emergency smoke vents upside down and refused to fix without a further payment, etc.
After an investigation by owners and the account auditors it was shown that previous estate charges were 30% in error, and Emma Darch was forced to concede refunds to all owners which were not admitted in Tribunal. But charges continue to be made which do not reflect the reasonable cost of the estate.
A new property manager Mark Lancaster is now in charge of the estate, has visited twice and both times filed a report saying things were "excellent" - the second time he stood with his back to all the problems to take a picture showing a small section of hedge had been trimmed.
Incompetent, nasty liars.
[[EDIT ORIGINAL END]]
Before we RTM'd our block our Peverel OM property manager was too over-worked or too busy generating fees, and did not deal properly with or pursue under insurance a massive water leak which cost us over £15,000. Under pressure to explain inaction and facing pressure from a Tribunal she was replaced by her Area Manager, E D.
E D told Tribunal about what Kingsborough "do" to earn up to 33% commission on a £3,500pa insurance policy (which we replaced with one for £1,500pa), held owners and the new manager to ransom over the transfer of funds, spent a small fortune prior to handover making good a range of issues which owners had already been charged for, while gardeners and cleaners took a holiday. A visit from Peverel's own contractor Cirrus resulted in a £485 quote to change a £10 light bulb, their sub-contractor installed two emergency smoke vents upside down and refused to fix without a further payment, etc.
After an investigation by owners and the account auditors it was shown that previous estate charges were 30% in error, and E D was forced to concede refunds to all owners which were not admitted in Tribunal. But charges continue to be made which do not reflect the reasonable cost of the estate.
A new property manager M L is now in charge of the estate, has visited twice and both times filed a report saying things were "excellent" - the second time he stood with his back to all the problems to take a picture showing a small section of hedge had been trimmed./&display=popup&link=http://www.allagents.co.uk/review/11688/&redirect_uri=http://www.allagents.co.uk/review/11688/ "Share on your Facebook Wall"){kind=logo}
 systematically exploit their customers by loading service charges with insurance commission and in some instances subcontractor referral fees.
After 13 years of this company, its clear that OM's (Peverel's) business model is all about them making money by doing nothing and getting away with it.
Steer well clear!/&display=popup&link=http://www.allagents.co.uk/review/11017/&redirect_uri=http://www.allagents.co.uk/review/11017/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I have never had the displeasure of dealing with any company with as bad an attitude towards their customers - or as they see them - taxpayers.
The assertion that there is an improvement from the Solitaire days is utter nonsense, nothing has happened except for an even bigger propaganda push to try to drown out the increasing clamour of dissent and uprising against the shysters that are OM/Solitaire/Peverel, I can only imagine that the review was written by an insider as part of the current propaganda campaign.
DO NOT EVEN CONSIDER USING THIS COMPANY - THEY WILL TAKE YOU TO COURT TO FORCE YOU TO PAY DISPUTED ACCOUNTS. THEY WILL NOT PERFORM REPAIRS REQUESTED FOR AT LEAST 18 MONTHS. THEY WILL CHARGE YOU 300% OF THE ACTUAL COST OF THE INSURANCE FOR YOUR BLOCK. THEY WILL CHARGE YOU THOUSANDS FOR "MANAGEMENT" WHEN THEY DO NONE. THEY WILL CHARGE YOU HUNDREDS FOR SERVICES NOT RENDERED. THEY WILL CHARGE YOU TO PAY THEM BY DIRECT DEBIT (YES, REALLY!!!). THEY WILL NEVER ANSWER LETTERS. THEY WILL NEVER PROVIDE INFORMATION REQUESTED. THEY WILL NEVER RING YOU BACK. THEIR PRACTISES HAVE BEEN BROUGH TO THE ATTENTION OF THE OFT WHO ARE SHOWING GREAT INTEREST./&display=popup&link=http://www.allagents.co.uk/review/11013/&redirect_uri=http://www.allagents.co.uk/review/11013/ "Share on your Facebook Wall"){kind=logo}
 and random and inconsistent projected costs. I have received projected costs for 2011-2012 along with actual cost for 2009-2010 actual costs which only covers a few months as its a new build. This appears to be so you can not make an easy comparison. I have requested the 2010-2011 accounts to see last years actual costs and as of yet....no response. Last year we all over paid and had a £200 reimbursement (should have been more but extra got put into the future maintenance cost pot) so this year they want to charge even more then last year and have asked for near 4x the amount (nearly £5000 for a block of eight flats) for their future maintenance costs. The buildings are new and covered under 10 years builders insurance so I have asked them to justify this 4 fold increase in cost.....no response yet.
When the maintenance costs are considerably larger then your council tax you have to start asking why, what am I getting. If you have a choice do not use OM Property Management./&display=popup&link=http://www.allagents.co.uk/review/10431/&redirect_uri=http://www.allagents.co.uk/review/10431/ "Share on your Facebook Wall"){kind=logo}
managed our property from day 1 over ten years ago. The mean time for estate manager was less than one year so there was no continuity of management and we never even met the last two EMs. OM had no interest in our building other than boosting the profit they could make out of us. Our new insurance premium with a European Top 20 ins co is less than 1/3 the really special rate that OM previously negotiated. The excess alone was equivalent to more than 10% of the service charge. Their other many fiddles are probably impossible to prove. Life is too short. Get rid of them and move on./&display=popup&link=http://www.allagents.co.uk/review/6291/&redirect_uri=http://www.allagents.co.uk/review/6291/ "Share on your Facebook Wall"){kind=logo}
 and recently took over their developments. I would advise anyone looking to buy a flat to check which company operates the management of their block. If it is a Peverel company (OM, Solitaire etc) then I would strongly advise you to steer well clear. They will make your life a misery. Check out the website www.thetruthaboutsolitaire.co.uk for stories from hundreds of angry residents. We fought to remove them from our development and were successful, but it took a lot of time and effort and we are still suffering from their years of mismanagement today. Overcharging, kickbacks, awful quality of work, failure to respond to emails, phone calls and letters, dodgy accounting practices, misappropriation of funds, incompetent staff. We are taking this company to tribunal as many others have to try and reclaim funds. Please please please do not go anywhere near a Peverel company. They will rob you blind and ruin any chance you have of a happy home life. Trust me, even if you have found the perfect home, if the property is managed by a Peverel company it ill soon become a living nightmare. Even simple tasks like changing a light bulb in a communal hallway will take MONTHS to fix and you'll be charged astronomical amounts. I am not alone, the web is full or horror stories from thousands of disgruntled Peverel/OM customers. People are fighting back but it is an unregulated industry and these cowboys continue to rip people off. You have been warned./&display=popup&link=http://www.allagents.co.uk/review/6287/&redirect_uri=http://www.allagents.co.uk/review/6287/ "Share on your Facebook Wall"){kind=logo}
 provide a benchmark for property managers to rise above, which in most cases is easily attained. They have no interest in the Tenant apart from extracting as much money from them as possible for the smallest possible return. Do not touch with a very long barge pole./&display=popup&link=http://www.allagents.co.uk/review/5848/&redirect_uri=http://www.allagents.co.uk/review/5848/ "Share on your Facebook Wall"){kind=logo}
