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OM Property Management

Agent rating: 1.1 out of 5.0 based on 249 ratings. This website contains 239 user reviews of OM Property Management.

Offices / Branches


 
  • (241)
    Luton - Marlborough House Wigmore Place, LU2 9EX

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  • Sales (as a Vendor)0
  • Sales (as a Buyer)11
  • Sales (Prospective customer)2

  • Lettings (as a Landlord)84
  • Lettings (as a Tenant)83
  • Lettings (Prospective customer)2
  • Repair/Property Management2

  • They manage our building36
  • They are our factor0
  • They manage our estate24

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This firm is ranked 12517 out of 12517 in the UK

Overall Customer Rating

1.05 out of 5.00

  • 6 recommend
  • 243 disapprove

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This branch is also ranked:

11 out of 11
in the LU2 League Tables
55 out of 55
in the Luton League Tables
21381 out of 21383
in the UK

allAgents say...

Solitaire Property Management Company Ltd is now operating under the business name of OM Property Management. Solitaire branch has now been added to OM Property management Profile

Agent Information

At OM Property Management we provide customers with a quality, value for money property management service.

No photo or video of branch available

Opening Hours

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Registered With

Not registered with any of the regulatory bodies.

Areas Covered

 No areas covered

OM Property Management has not joined our 'transparent agent' scheme yet.

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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use OM Property Management, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

Customer Reviews  (Page 1 of 9)

Page last updated on: 23-Apr-2014 14:15:43

  1. 4
    people found this
    helpful.

    A 1-star review by 'Mr Beesley' 3/3/2014

    Branch:
    Marlborough House Wigmore Place
    Services:
    Property Management
    Staff Member
    No staff selected.
    Postcode
    BS16
    Experience:
    Would you use the agent again? No

    I own a freehold house on a development at Cheswick Village, Bristol. We have unfortunately been saddled with OM Property Management by the developer Redrow Homes. Not only are we charged extortionate management fees to which they are unable to substantiate but we are also been charged for the ground maintenance for Social Housing and Leasehold flats on the development. On top of this we have also discovered that the developer Redrow homes did not fully disclose that OM Property Management have a charge on all Freehold homes and we are being told that we have to pay OM the following fees:
    1.... (read more)

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  2. 1
    person found this
    helpful.

    A 1-star review by 'Adam' 24/2/2014

    Branch:
    Marlborough House Wigmore Place
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    WD24
    Experience:
    Would you use the agent again? No

    Recently several pushbikes had stickers stuck to bikes warming users that bikes will be removed as they are on private land (even though I am a paying tenant), firstly OM Property Management you need to know the law before you start placing threatening notices. As you do not have any notices to advise people not to lock bikes up to metal fencing, legally there is nothing you can do. So if you place another sticker on my expensive bike you will be paying for the cleaning costs to remove them or the damaged caused, also if you do even try and remove my back I will start legal proceedings. It's... (read more)

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  3. A 1-star review by 'Mr smith' 12/2/2014

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our estate
    Staff Member
    customer services
    Postcode
    ME20
    Experience:
    Would you use the agent again? No

    What a joke this company is !!!! I work in the maintenance industry myself and know how it runs on a daily basis . These are a total waste of time and money , 5-6 years been fighting trying to get maintenance issues done so spoke to my solicitor a few years back and he informed me to keep every single email I've sent . I've followed the complaints procedure by the book still no joy so I've gone to the ombudsman who have taken on my complaint I would suggest you all do this as my research into om it's nothing but bad findings , dispatches on channel 4 , guardian news paper , in court lost quite a few complexes etc . So if you got proof of bad management ie emails and photos suggest ombudsman property . Hope this helps

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  4. 1
    person found this
    helpful.

    A 2-star review by 'Witsend' 10/2/2014

    Branch:
    No Branch Selected
    Services:
    They manage our estate
    Staff Member
    No staff selected.
    Postcode
    OX28
    Experience:
    Would you use the agent again? No

    I purchased a house and the development use OCM for management. I have not once seen anyone on site and I have never seen any repairs or maintenance to the streets surrounding my property. And yet for some reason I am paying hundreds of pounds a year to this cowboy company and being invoiced for things such as 'sweeping' ( what do I pay the council tax for? )
    We desperately want to get rid of this company and I am appealing to anyone who can point me into the right direction. The staff are defensive and obtrusive. I asked for breakdown of contractors names charges and dates they were supposed to have visited the site so that I could contact them directly and investigate for myself. To date I have had none of these details.
    Honest companies don't act this way. Their fees are ridiculous and I have just received another letter saying the auditors have advised we haven't paid enough! Are these auditors on the take too?
    SOMEONE HELP ME ! my email is rachferg22@aol.com

    What could OM Property Management do to change your mind??

    “Worked for their money! Levied charges fairly and not been greedy and ridiculous with charges.”


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  5. 2
    people found this
    helpful.

    A 1-star review by 'Pauline Washington' 10/1/2014

    Branch:
    Marlborough House Wigmore Place
    Services:
    Property Management
    Staff Member
    No staff selected.
    Postcode
    OX16
    Experience:
    Would you use the agent again? No

    I am a letting agent and I manage two flats in a block in Banbury that is managed by OM Management. It is very annoying having to deal with this company as I pride myself on providing a good service to my tenants and a quick maintenance response. They do not answer the telephone or emails. I have emailed them several times including pictures showing that the cleaners could not possibly have cleaned on the day they say they have. The door entry systems in the block has been out of use for months, there is water leaking in through the roof of the block. The only time OM get in touch is when they want money or when they are throwing their weight around over some silly little clause. Their lack of proper maintenance is devaluing the properties in the block and my clients investment.

    What could OM Property Management do to change your mind??

    “If they would actually converse with me that would be a start.”


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  6. 3
    people found this
    helpful.

    A 1-star review by 'Burtthecamper' 16/12/2013

    Branch:
    No Branch Selected
    Services:
    They manage our estate
    Staff Member
    No staff selected.
    Postcode
    NG24
    Experience:
    Would you use the agent again? No

    What a joke of a company, stay well away. I'm currently in the complaint process, I've won round 1 as they haven't got back to me, so I can further this, as I taking it all the way..

    What could OM Property Management do to change your mind??

    “Useless and incompetent !!!!”


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  7. 2
    people found this
    helpful.

    A 1-star review by 'Angry Landlady' 14/11/2013

    Branch:
    No Branch Selected
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    SO17
    Experience:
    Would you use the agent again? No

    Exhorbitant charges over £130 a month for a two bed flat in Southampton. Charge exorbitant amount for minor administrative work. Swift to include debt collectors even though they sent the bill to the wrong address. When the bill was paid in full, they returned the cheque asking us to deal with the debt collectors instead. Even that letter was sent to the wrong address.

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  8. 7
    people found this
    helpful.

    A 1-star review by 'E Hayes' 11/11/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our estate
    Staff Member
    No staff selected.
    Postcode
    SE16
    Experience:
    Would you use the agent again? No

    Complete rogues!! Scamming money, refusing to respond and taking court action are their specialty. I never dealt with such an unprofessional company like this before in my life

    What could OM Property Management do to change your mind??

    “There are too many faults with this company to list.”


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  9. 7
    people found this
    helpful.

    A 1-star review by 'oursoo' 26/10/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    E1W
    Experience:
    Would you use the agent again? No

    They took over the management of our building and, with the possible exception of Carphone Warehouse, are the worst company I had ever had to deal with. They seem to charge huge amounts for doing not very much and are impossible to get hold of if you want to register concerns to a human. In my experience, evasive and inefficient.

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  10. 3
    people found this
    helpful.

    A 1-star review by 'Disgruntled longstanding!' 22/10/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our estate
    Staff Member
    Paul Spavins
    Postcode
    W3
    Experience:
    Would you use the agent again? No

    Appalling value for money. Have tried to resolve issues over 10 years. No response to e-mails or calls. Their charter is a joke . Why has law not been enforced? How can their inefficiency be allowed?

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  1. 6
    people found this
    helpful.

    A 1-star review by 'Owner' 15/10/2013

    Branch:
    No Branch Selected
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    TN23
    Experience:
    Would you use the agent again? No

    OM Property Management manage our apartments in Ashford. For over 3 years I have been trying to pay my service charges. All I have asked is that they allocate money I have already paid correctly to my account. Circa every six months for 3 years I have phoned them to tell them I owe them money and to date, they have ignored me. So, if they are this poor at collecting money that is owed to them, I hardly need to say more about the service they offer. It took a year for them to settle an insurance claim when our bin store caught fire. Meanwhile, for a year, we had no bin store!! There are so many other instances, too many to mention. Therefore - no - they are not to be recommended.

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  2. 4
    people found this
    helpful.

    A 1-star review by 'Janice' 4/10/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    LU4
    Experience:
    Would you use the agent again? No

    OM property manages our building and I'm at a loss as to what they do for the amount of money they charge the lease holders. For over three months now we have been complaining about the time release light switches that have been installed, more than 50% of them haven't worked since they were installed. Lots of emails later they tell me they have been checked and work, but they don't, I'm guessing we are paying for every contractors visit thus charging us each time. The annual accounts they send are vague, the maintenance updates on the website don't give any details. I think OM property management's philosophy is to do as little as possible, not to shop around for the best deals as it's not their money and not to act in the best interest of their customers (lease holders). Avoid them.

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  3. 10
    people found this
    helpful.

    A 1-star review by 'toptrumpet1' 2/10/2013

    Branch:
    No Branch Selected
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    TN23
    Experience:
    Would you use the agent again? No

    If I could give OM zero stars, I would. They are a bunch of criminals who charge leaseholders extortionate amounts of money, and then don't get the required work done. If you have the ability to, you should obtain your own Right To Manage and kick them into touch as quickly as possible.

    What could OM Property Management do to change your mind??

    “The only thing that would change my mind would be if there was the slightest proof that OM Property Management were upright and honest.”


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  4. 4
    people found this
    helpful.

    A 1-star review by 'Claire j' 26/9/2013

    Branch:
    No Branch Selected
    Services:
    Property Management
    Staff Member
    No staff selected.
    Postcode
    CV22
    Experience:
    Would you use the agent again? No

    This is the first property I have owned. Been living here for 5 years. I have been getting slightly concerned about the bad estimates of monthly charges, meaning we get a whacking great bill the month we usually go away. Silly little things like the fire / smoke alarms starting to beep in the halls. We reported a week before it was sorted and this was only because the alarm started going off early hours on a Sunday morning when we had to ring the emergency number to get it dealt with. Had it have been left, it would no doubt have been longer.

    Recently, there was an issue with a leaking... (read more)

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  5. 8
    people found this
    helpful.

    A 1-star review by 'damian howard' 20/9/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our estate
    Staff Member
    No staff selected.
    Postcode
    LA5
    Experience:
    Would you use the agent again? No

    Without doubt this firm is the most useless Property management firm to deal with. Our estate was landed with them by David Wilson homes. They come under various names Peveril, OM Property etc.. They are not interested in the customer. If you are thinking of buying a house on a property managed (or mismanaged) by them run a mile.

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  6. 11
    people found this
    helpful.

    A 1-star review by 'nick o connell' 29/8/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    OX19
    Experience:
    Would you use the agent again? Yes

    In a properly legally represented country this company would be outlawed. The Governemt complain about payday loan companies but they charge small fees incomparison to this company. Not only do they get away with daylight robbery there is nothing you can do about it. I call it government sponsered chronism. For example I was charged £864 to replace a roof tile a job I could have had it done for £120 by a reputable roofing company. They charge £2400 a year in garden fees for a tarmaced carpark, and the fees are just unimaginable. They are audited by John Needham and Company who must be on the same payroll as they seem to accept any figure that is given to them. I am sure if I quoted them £864 to replace a tile on their roof I would not get the job ? Steer clear of this bunch if you can. their annual fees are now the same as nearly 6 months mortgage payments and that cant be right !!

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  7. 6
    people found this
    helpful.

    A 1-star review by 'Property01' 29/8/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    M38
    Experience:
    Would you use the agent again? No

    I am so glad i found this website, i thought i have suffering alone all these years in the hand of useless Peverel OM or OM management or whether they call themselves nowadays. My story with them dated back to 2008.

    I took ownership of my flat in 2005, Service charge fee was paid by Direct Debit promptly every month, even sometimes they ended up owing me money. In April 2008 i started another monthly direct debit with them 2008-2009 financial year, they confirmed everything in a letter back then, everything was going well until about October 2008 when all of a sudden i received an arrears... (read more)

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  8. 8
    people found this
    helpful.

    A 1-star review by 'Geoffers007' 19/8/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    BS7
    Experience:
    Would you use the agent again? No

    Avoid this company at all costs. I can only echo what others have said about their "service", which is virtually non-existent. It took a couple of years, but the residents of our part of this development were finally able to persuade the agents acting for the freeholders to allow us to move to another (local) company. The difference has been incredible. Not only are we paying less, but the bills are transparent and any queries are answered with the minimum of delay. Regrettably, OM are still managing the grounds here, even though this basically consists of arranging the grass cutting. Their fee for this is over £20,000 a year!

    I am baffled why this company is allowed to get away with this level of service, but part of the blame must go to the developers who allow their agents to appoint them. I shall never purchase another property from Persimmon/Charles Church, because of this.

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  9. 3
    people found this
    helpful.

    A 1-star review by 'GGB01' 13/8/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    E1
    Experience:
    Would you use the agent again? No

    1. When we viewed the property we were told a 24hr concierge service would be provided - this has never materialised (it is now 12 months later)
    2. The conceirge is rarely there, as he is also the building manager so leaves his desk unattended for long periods of time to deal with other issues / do his rounds etc.
    3. The intercom system has never worked, so any deliveries or visitors I have to go to the ground floor and let them in. I live on the 11th floor.
    4. The water supply to the whole building was cut-off for more than 24 hours. We had to fend for ourselves (e.g. using buckets of water from an outside tap to flush the toilet) and bottled water was only provide 30mins before the water was turned back on (and they knew this was when it would be start working again.
    I could go on......

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  10. 3
    people found this
    helpful.

    A 1-star review by 'J1964' 12/8/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    E15
    Experience:
    Would you use the agent again? No

    Om Property are a rip off, gate entry system has not been working for over a year now, the only staff we see are the cleaners as Concierge can never be found. Building is looking like a slum area. And they are taking a big chunk for service charges, what service a joke.

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  1. 4
    people found this
    helpful.

    A 1-star review by 'Mrs H' 29/7/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    E15
    Experience:
    Would you use the agent again? No

    OM are an absolute bunch of crooks. They charge a fortune for doing very little. You can never get a response from them. Their latest money-making scam is to demand ridiculous 'additional ' payments from residents of the development to compensate for THEIR 'under-estimation' of costs for the previous year. We're not talking about a minor under- estimate either! How can a so-called professional management company under- estimate on something as basic as the water bills by over £47,000? On top of that, they have decided that despite having more than adequate bicycle parking, all residents can have the privilege of paying for a cycle storage shed. Gardeners? We pay a fortune for gardeners. I would love to see one now and then. OM make decisions about spending residents money without consulting with residents first and then happily slap on additional charges to an already extortionate service charge. I cannot believe that this company is allowed to continue trading. They are unscrupulous, unprincipled and useless.

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  2. 1
    person found this
    helpful.

    A 1-star review by 'fed up' 15/7/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our estate
    Staff Member
    No staff selected.
    Postcode
    NG2
    Experience:
    Would you use the agent again? No

    i have lived on 2 properties on the same estate managed by om and see very little, the maintenance man only works during summer so when he has no leaves to rake or grass to mow i do not know what he does, he does however blow leaves into my garden or leaves branches in the street wouldn't mind the cost that i do pay if only i felt it was justified.

    What could OM Property Management do to change your mind??

    “make me feel like I\'m getting value for money”


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  3. 2
    people found this
    helpful.

    A 1-star review by 'Jimtee' 2/7/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    RG21
    Experience:
    Would you use the agent again? No

    OM must stand for Obscene Management, as I have seen nothing to indicate otherwise. In the 21st century I am unable to watch TV due to a tree interfering with the signal from the communal aerial and satellite. They have had over a month to resolve this. I assume that there must be statute covering such blatant breach of contractual obligation and feel that my only recourse is contacting someone in the legal profession to help me resolve their inaction.

    What could OM Property Management do to change your mind??

    “Done their job and resolved my problem promptly rather than fobbing me off.”


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  4. 2
    people found this
    helpful.

    A 1-star review by 'Mr Angry' 24/6/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    RM7
    Experience:
    Would you use the agent again? No

    I search for this site just to find somewhere I can voice my disgust with OM , well over 200 people have beat me to it .......
    No point in repeating the issues , we all have the same ones .
    Mind you it also shows what OM think of there reputation , they have not responded to a single complaint on here !!!!!!!!
    Did anyone else get excited last year when they sent there NEW customer charter out , I know I did , ye I know stupid me ........ How the hell can they get away with this ????

    What could OM Property Management do to change your mind??

    “Stop trading”


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  5. 3
    people found this
    helpful.

    A 1-star review by 'Danny' 31/5/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    NR8
    Experience:
    Would you use the agent again? No

    These are the worst, most inept company I've ever had to deal with (even worse than BT and that's saying something!)

    They initially sent me a late payment letter and fined me £62. I'd only just moved in, had no welcome pack, no information.

    They steadily raise their management fees and do very little. They don't clean the windows, manage the gardens, clean the bin stores or do anything useful (all part of the contract). Yet, they charge £350 per half year.

    They add fines on for late payments even when I had and open dispute on my account. They add random charges on 'end of... (read more)

    What could OM Property Management do to change your mind??

    “Almost anything would have been better than the service I\'ve had. Even laying a turd on my doorstep would have been better service.”


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  6. 1
    person found this
    helpful.

    A 1-star review by 'adil' 1/5/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our estate
    Staff Member
    No staff selected.
    Postcode
    NW7
    Experience:
    Would you use the agent again? No

    OM Property Management are crooks! I live in a freehold House but the estate is managed by them. Each time someone remortgages, they charge an admin fee of £186 even though this process should take no more than 15 minutes. This is because they have put a restriction on the property and mortgage lenders have to check it. These days the mortgage deals are structured for only a short period of time, typically 2 years, so imagine the amount of money they make for doing nothing. Is there anything we can do about this?

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  7. 9
    people found this
    helpful.

    A 1-star review by 'E Gregory!' 9/4/2013

    Branch:
    No Branch Selected
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    IP14
    Experience:
    Would you use the agent again? Yes

    I have lived in my flat for 6yrs now, when we first moved in our management fees were £300 every 6months this was to include cleaning communal corridors once a week, cleaning carpark, window cleaning once a month, cleaning communal bins once a month and decorating of comunal corridors 5yrs, we didn't think this was a bad price until the next years estimate came through and it had gone up to £1000 for the year!! There are 13 flats so that's a heck of a lot of money when you notice that the only thing being done is the cleaning of communal corridors fortnightly!
    I met our 'property... (read more)

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  8. 8
    people found this
    helpful.

    A 1-star review by 'Yet another fed up OM Leaseholder' 6/4/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    No staff selected.
    Postcode
    TW7
    Experience:
    Would you use the agent again? No

    Over eight years i've seen extortionate services charges without the corresponding service levels rising annually in double digit percentages. On investigating we found Incestuous contracts between the various Peverel companies such as Kingsborough and dubious leasing contracts they never explain all designed to maximize OM/Peverel profits from leaseholders. Meanwhile OM will tell you themselves that they levy further commission charges on their contractors for the work you are already paying them fees to organise and manage.
    Inept and ineffective Estate Managers who cannot resolve basic issues although still more competent than the regional managers. A complete lack of contractor management leading to contractors milking their maintenance work for all it's worth while delivering sub-sandard work. Despite a new management structure there no sign whatsoever of any improvement with this company. Its got worse! Avoid all properties they manage and if you are unfortunate enough to be stuck with them explore every option to get rid.

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  9. 2
    people found this
    helpful.

    A 1-star review by 'VERY ANGRY' 6/4/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    Property Management
    Staff Member
    No staff selected.
    Postcode
    BN3
    Experience:
    Would you use the agent again? No

    No signs to warn about parking commercial vehicles in visitors bays,very difficult to contact ,vehicle left for 5 mins why i tried to get a parking voucher

    What could OM Property Management do to change your mind??

    “placed a sign that states no commercial vehicles can park in visitors bay”


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  10. 9
    people found this
    helpful.

    A 1-star review by 'P Topping' 27/3/2013

    Branch:
    Marlborough House Wigmore Place
    Services:
    They manage our building
    Staff Member
    , customer services
    Postcode
    NN3
    Experience:
    Would you use the agent again? Yes

    Had dealings with these bandits for 20 years and they are without doubt the most useless waste of time company I have dealt with in my life.I have yet to witness one positive customer experience which speaks volumes yet this company continues to stick two finger up to its customers and rape them of their hard earned money.
    I don't have time to list the mass of complaints but it can take years to get action from OM and 95% of problems are never resolved.I have met a property manager twice in 20 years ! Regular site visits are not made and reports are not available for viewing ( That's right isn't it Beth Lancaster ,OM property manager ) despite constant complaints.
    The majority of companies they use are part of the same group hence the massive prices charged with all monies going into the group.
    My advice is if you need something doing just do it yourself.The job will be properly done and at a fraction of the cost.
    I cannot find the words to describe how bad this company is from my experience of lies,contempt and over charging.
    AVOID AT ALL COSTS.

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