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At OM Property Management we provide customers with a quality, value for money property management service.


Areas covered

 
Jan 15,2016
Minithumbdown
By: 'Rachel'
Jan 15,2016
2 people found
this helpful
Utter Disgrace !!!!! I have just been told that although they have taken money out of my account for work they knew was not being done (because they had no contractor employed to do it) I am not entitled to my money back or any form of compensation as they have spent it on other things yet their own invoice states the money was for the original use. This is obtaining money under false pretenses and fraud ! Also an adjustment that I have received from last year they said they would take it off my...
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What agent could do to change your mind?
Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
Comment on agent fees
Utterly shocking my 5 year old could do a better job. £3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
Was this helpful? Yes
Dec 17,2015
Minithumbdown
By: 'Troubled Tenant'
Dec 17,2015
0 people found
this helpful
The service was poor on every level. We were misinformed, ill advised and mislead about availability, fees and annual extras. I would not recommend this company based on my experiences....
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What agent could do to change your mind?
Pass
Comment on agent fees
Mislead all the way
Was this helpful? Yes
Nov 18,2015
Minithumbdown
By: 'Dom Baker'
Nov 18,2015
4 people found
this helpful
FirstPort (formerly OM Property Management) are forcing us to replace a communal carpet that is in excellent condition. The cost of doing this is �2,735.16, which includes a 10% commission that they are paying to themselves! Myself and other residents have continually complained about this being a huge waste of money for the past 13 weeks but each time, William de la Porte arrogantly responds by saying 'I understand this matter is important to you, but we are proceeding with these works an...
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What agent could do to change your mind?
Was this helpful? Yes
Oct 24,2015
Minithumbdown
By: 'Maxine'
Oct 24,2015
2 people found
this helpful
How is this company getting away with this?? nobody seems to care, have spoken to ARMA who OM (now FirstPort) uses their official logo. Bought a property in this development 8 yeas ago, there has not been so much as a lick of paint in 20 years, it looks like a ghetto inside. Nest to no maintenance carried out yet they threaten legal action against anyone who stops paying them. Absolute disgrace. They promised to decorate under pressure and guess what, come the date for work to commence nothing ...
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What agent could do to change your mind?
Was this helpful? Yes
May 06,2015
Minithumbdown
By: 'Furious customer'
May 06,2015
6 people found
this helpful
This company operates almost as a protection racket. It demands an extortionate fee but does not provide a service. The bin area has not been cleared in the 17 months that we have lived here. The grass has been cut 6 times in 17 months. There was a 6-month gap over the winter. It is now May and the grass is two foot deep in places. They claim that they have photographic evidence that the maintenance has been carried out, yet residents have dates and photographic evidence to the contrary. They ha...
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What agent could do to change your mind?
Comment on agent fees
Absolutely disgraceful.
Was this helpful? Yes
Apr 21,2015
Minithumbdown
By: 'Lew'
Apr 21,2015
7 people found
this helpful
Useless company. I've spent countless hours of my life chasing up these people trying to get things done at our nice block of flats. They are slow to deal with matters, incompetent and insincere. Individuals need to take more responsibility with issues and not pass the buck. Communication within the company is almost non-existent so you have to explain yourself over and over again to various people. A painful experience....
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What agent could do to change your mind?
Was this helpful? Yes
Apr 13,2015
Minithumbdown
By: 'ML'
Apr 13,2015
7 people found
this helpful
The farce continues, after systematically wrecking and devaluing every single property in the development, resulting in most people holding back payment, they threaten court action. They lie and say that there will be court costs added to the balance (less than £10,000 cases always go through small claims court so they can't add costs). I send dozens of photos showing cracked drainpipes, missing tiles, filthy shoddy paintwork that hasn't been touched in 20 years. Suddenly their solicitors go...
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What agent could do to change your mind?
Go and join a hippy commune and disappear from civilised society???
Was this helpful? Yes
Apr 12,2015
Minithumbdown
By: 'peter Murray'
Apr 12,2015
5 people found
this helpful
Hi, i purchased my Freehold property at fernwood in newark just over a year ago. there are freehold and leasehold properties in the Village and all the open space land between these properties is owned by the developers David Wilson Homes. DWH started this development over 10 years ago and put in place OM property management - soon to be Firstport property service ( name change only again ) to manage their assets. We have been told that our district council refused to take on owner ship of the v...
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What agent could do to change your mind?
This agent can take a run and jump over the highest cliff in the country.
Comment on agent fees
The agents fees are at least 4 times the running costs of the estate.
Was this helpful? Yes
Apr 01,2015
Minithumbdown
By: 'bexster32'
Apr 01,2015
7 people found
this helpful
I can't begin to describe how much I hate OM property management.... As a firm they should be utterly embarrassed by the appalling way in which they treat their customers. I've raised formal complaints, phoned every day for a week, shouted, cried, emailed, written letters and yet they fail to treat me like a human being. They make the lives of everyone in our block miserable and yet charge an astronomical amount in management fees. Stay away from this company at all costs...
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What agent could do to change your mind?
Was this helpful? Yes
By: VTgoneforgood
Apr 01, 2015
Hi. You may not be able to change OM (now FirstPort) easily, or cheaply, so I recommend you get at least three active leaseholders and form a professionally competent Residents Group. We did that and it worked well. They will take more notice if you demonstrate quality and solidarity and never give up with formal emails requiring a reply. With my colleagues, in the last three or four years, since Mr Vincent Tchenguiz left the helm (March 2012), when Peverel went into Administration, much has bee....
By: Cassiej
Apr 01, 2015
View all comments (2) I have had OM service my property for 7 years and they have made my life hell. I am still waiting for a credit from Nov 2011, they advised me in January 2014 that they were in error and would, took me over 2 years to get that far, and many e-mails later and another agreement that they would pay it I am still waiting. Out Estate Manager is the most obnoxious, rude, arrogant man I have met who refuses to return calls. I cannot sell my property as the fee's are £150.00 per month, this is on fla
Mar 31,2015
Minithumbdown
By: 'Mr Unhappy'
Mar 31,2015
5 people found
this helpful
Be warned they are changing there name to Firstport Property services , just received a letter informing me . I agree with all of the comments and more , worst company I have ever known....
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What agent could do to change your mind?
Was this helpful? Yes
Feb 22,2015
Minithumbdown
By: 'James'
Feb 22,2015
4 people found
this helpful
This company just wants to rip money of people and sell their invisible service by force and threat and they don't accept any responsibility and I never see them around to do any service in our area but they send bills...
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What agent could do to change your mind?
The agent need to take responsibility and respect the customer and declare their service for them if they do any
Was this helpful? Yes
Nov 27,2014
Minithumbdown
By: 'Rob Collins'
Nov 27,2014
7 people found
this helpful
Do not get involved with any property managed by this company - the fees are extortionate and there are always shortfalls for which you will be charged extra. Complaints regarding maintenance or other tenants never get resolved and i have no proof of them ever being raised. The whole block have been charged for repairs which quite obviously have not taken place, it beggars belief what they can get away with and the charge me a small fortune to do almost nothing....
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What agent could do to change your mind?
Charging reasonable amounts, fixing issues and dealing with complaints - they do virtually nothing and what they do is done badly
Comment on agent fees
The fees that they charge have been proven to be extortionate. we know that we can acheive the same insurance cover for the block for £20k per year less than OM are paying/charging us and the management fees are off the scale
Was this helpful? Yes
Nov 24,2014
Minithumbdown
By: 'J sword'
Nov 24,2014
4 people found
this helpful
It has taken this agent 5 days to try repair a communal fault with the TV system the entire block of flats( 12 ) have no signal at all , rang them 4 times, land lady once Thursday at 8.05am and 12am promised to sort with in 24 hours , I rang Friday next day I was told no one coming out as job had been rejected by the engineers , that was it I asked when I could get it sorted could not tell me , I got engineer out in 2 hours he diagnosed the fault as communal failure I rang them again explained t...
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What agent could do to change your mind?
Get lost, wind up ,disappear .
Was this helpful? Yes
Nov 01,2014
Minithumbdown
By: 'DeeDee'
Nov 01,2014
4 people found
this helpful
I have reported an issue for the property manager to sort out in August 2014. I did not get any response for 3 month even this issue has been raised to their complaint team over and over again. I received an email from property manager a few days ago, in which explains that I have to wait for the issue to be sorted due to the circumstances, I don't understand what take them so long to reply a simple email despite it can be done within 10mins. This is not my first occasion to deal with OM custome...
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What agent could do to change your mind?
Comment on agent fees
The fee is over charged and poorly estimated. Last year the annual actual fee is more than 20 percent of the estimated fee
Was this helpful? Yes
Oct 23,2014
Minithumbdown
By: 'Frustrated'
Oct 23,2014
5 people found
this helpful
Myself and three other residents on my estate have been trying to get OM Property Management to remove three dumped cars in one of the parking areas for the past year. I have received no reply to my e-mails. The other residents have received two. No action has been taken despite photos being provided and details of the owners of the cars (they are running a restoration business from their home). The cars are old, rusted and bits are falling off making it dangerous for children to play. T...
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What agent could do to change your mind?
Was this helpful? Yes
Oct 16,2014
Minithumbdown
By: 'Gidd'
Oct 16,2014
5 people found
this helpful
6 months service charge in advance and no works being done. And to top it off my property and land is freehold. These people are no good rip offs that pry on innocent homeowners and tenants....
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What agent could do to change your mind?
Was this helpful? Yes
Oct 10,2014
Minithumbdown
By: 'Maria'
Oct 10,2014
5 people found
this helpful
I agree with all the comments regarding OM on this site. Their incompetence could not be covered in a paragraph, I have called every week for almost 2 years regarding the same problem and it's like 'groundhog day' explaining the problem as no record is kept and NEVER a call back. I have handed over to solicitors as its now reaching a critical stage. I can only hope that in the very near future that these 'cowboys' will be strictly regulated. I can only tell people to really think twice before b...
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What agent could do to change your mind?
Was this helpful? Yes
Oct 09,2014
Minithumbdown
By: 'Dont buy an OM property'
Oct 09,2014
2 people found
this helpful
Annual service charges have more than doubled in the last few years Maintenance is poorly planned , overly expensive , and poorly completed requiring further maintenance OM are non-responsive to owners / tenants Do not purchase a property that they manage !...
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What agent could do to change your mind?
Comment on agent fees
Ridiculously exhorbitant
Was this helpful? Yes
Oct 05,2014
Minithumbdown
By: 'ML'
Oct 05,2014
3 people found
this helpful
This company has systematically destroyed the value of every apartment/flat in this block through their incompetence. They have breached almost every term of the maintenance agreement but have the audacity to try and intimidate people into paying arrears via threats and lies. Property owners have had to paint walls, lay carpets and get their own families to carry out basic maintenance work due to this not being provided by this company. On the rare occasions when they do replace items such as a...
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What agent could do to change your mind?
Maybe provide the services that they are supposed to, and pay compensation to property owners who have had their properties devalued due to their involvement.
Was this helpful? Yes
Oct 03,2014
Minithumbdown
By: 'Thundergod (alias)'
Oct 03,2014
2 people found
this helpful
Honestly I doubt this website has enough server space to list all the reasons you should never deal with this company. They will take you to court for the slightest non payment but try and get them to do what you pay them for and you hit a brick wall. if you like to be bullied into payment, ignore, and driven to the point of a mental breakdown then this company is for you. Funny thing is they instructed bailiffs to recover debt from me as as I was able to show the debt collection agency I had ...
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What agent could do to change your mind?
honestly there is nothing they could do. I honestly trying to think of something that could happen to them for me to forgive them for what they have put me and the other tennants in our block through but I cant think of anything that would make me feel better.
Was this helpful? Yes
Jul 30,2014
Minithumbdown
By: 'Ruth Sheppey'
Jul 30,2014
2 people found
this helpful
I contacted the property management department in Nov 13 regarding a rotting window. I had to call repeatedly to get any response from the property manager. They then sent round a company that didn't even make an appointment to go into the house to see the window. I wasn't given any feed back and so I called again and again and again. Eventually I wrote a letter of complaint to Emma Beatty in Apr 14. She promised to phone me within two days. Guess what I am still waiting!!! Our estate...
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What agent could do to change your mind?
Comment on agent fees
The company manages our estate.
Was this helpful? Yes
Jul 21,2014
Minithumbdown
By: 'DOMINIQUE H'
Jul 21,2014
8 people found
this helpful
To All OM, their group of companies and their peculiar set up including their in house lawyer are under investigation. In the interest of the Justice and Public you must also report them to the Investigation Unit of BERR formerly DTI, the BBC TV Watch Dog, the CAB, the local and national press and please also write to Property Chamber Tribunal as OM are involved with Tribunal Hearings for over charging....
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What agent could do to change your mind?
Was this helpful? Yes
Jul 10,2014
Minithumbdown
By: 'MVH'
Jul 10,2014
4 people found
this helpful
OM Properties are the worst nightmare EVER!!! I am currently in court proceedings with them. They deducted money from my account without notifying me and upon realising this, I wrote to them that they were never to take money out of my account ever again without first notifying me. Then low and behold, OM did it again but this time they deducted 2 separate sums of money - upon making enquiries they apologised, sent me a cheque for one of the sums deducted but not the other which related to the ...
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What agent could do to change your mind?
Was this helpful? Yes
Jul 10,2014
Minithumbdown
By: 'Nemesis'
Jul 10,2014
2 people found
this helpful
We are concerned about our insurance charges which have increased by 70per cent and include a fee to Kingsborough Insurance Services a sister company of OM. Is this legal?...
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What agent could do to change your mind?
Was this helpful? Yes
Jun 24,2014
Minithumbdown
By: 'Philly 5'
Jun 24,2014
3 people found
this helpful
OM will never let you know what they actually do for you!! Try withholding payment until you get any sensible reply to the most basic question 'what do you actually do for me' - they won't answer but will instead will refer your debt to the High Court for action - Atrocious company with rude useless staff!!...
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What agent could do to change your mind?
Answered a simple question - done some work for their money or preferably gone into liquidation a long time ago!!
Was this helpful? Yes
Jun 13,2014
Minithumbup
By: 'Phil - Chelmsford'
Jun 13,2014
1 people found
this helpful
I looked at the reviews here and whilst I do not deal with OM very often I must speak as I find and say that twice this year they have been very helpful. When high winds brought down fencing around the car park in February I contacted them and asked for repairs to be carried out as condition was potentially dangerous. Within 48hrs all the damaged fencing had been replaced. Today I rang re signage improvements to prevent trespassing on the development as spoke to the same property manager ( cont...
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Was this helpful? Yes
May 29,2014
Minithumbdown
By: 'Heather'
May 29,2014
3 people found
this helpful
This company is an absolute joke! I have been living at my property for two years and they have been useless since day 1. Complete rip off charges for maintenance work that NEVER gets done. The cleaning and gardening gets done monthly, if we are lucky and they claim it's weekly! We are a small block, compromising of 6 flats, including myself so as you can imagine, the upkeep isn't much. The bin area is an absolute state, the external buzzers are broken, there is litter from in street in the ...
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What agent could do to change your mind?
Was this helpful? Yes
By: Helen
May 29, 2014
Are they your managing agent or freeholder? For managing agents you can vote them out & get a new managing company but all residents need to be involved. You can report them to ARMA. Unfortunately they will ask for the money when you sell as you cannot leave debts. I have similar problems with SIMARC who are part of the same cowboy gang. STAND UP TO THEM & CHALLENGE THEM. They prey on the weak.....
May 16,2014
Minithumbdown
By: 'Catherine'
May 16,2014
3 people found
this helpful
I bought my brand new apartment 6 years ago and have been so happy with my home, not once have I had to call Persimmon out. I was told at the sale that the maintenance charge was about £800 per year, this was not the case and we are paying close to £1500, with ground rent extra. I complained in July 2012 when I received our yearly statement as we had been charged £440 for someone who came out for a small leak, the leak had been there for months but OM called the guy and he decided to do it o...
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What agent could do to change your mind?
Cheaper prices, other management companies on the estate are cheaper than OM, some only pay £900 per year for the same service. Respond to complaints within 1 week not take 2 years. Notify owners of any call out that have been done on properties, sometimes 1st we know about any work that has been done is through the yearly statement.
Was this helpful? Yes
May 07,2014
Minithumbdown
By: 'M Smith'
May 07,2014
2 people found
this helpful
OM Property are a horrible company to deal with. I have maintenance fees for the communal parking area connected to my property and the fees have increased, the estimates are way over the actual spend, the accounts are 2 years late and the customer service is non-existant. I have sent several emails, tried phoning to resolve issues but they essentially ignore any issue. I tried witholding payment to get their attention and contact me back to discuss issues, such as why they repeatedly estimate a...
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What agent could do to change your mind?
Have reasonable fees, respond to enquiriesand complaints, operate completely differently!
Was this helpful? Yes
Apr 24,2014
Minithumbdown
By: 'Louise'
Apr 24,2014
2 people found
this helpful
Talk about over charge and under deliver My service charge was a reasonable £1200 per year and suddenly just doubled without warning consultation or even an apology, now I am struggling paying an extortionate £2500 a year to them and a pathetic slush fund is their excuse for the 100% hike in charges. They are so quick to moan if we leave anything on the landings - yet we have a ridiculous amount of space nothing is a hazard if left out... yet despite the fact they are ridiculously overchargi...
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What agent could do to change your mind?
reduce the rates to a more affordable level and fix the lights.
Was this helpful? Yes

About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 86 2 84 0 0 0 11 3 91

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.
.

Office 1
Marlborough House Wigmore Place, Luton LU2 9EX
(277)

Opening hours