OM Property Management
based on 49 ratings. This website contains 46 user reviews of OM Property Management.
Branch Rankings
| This branch is ranked in the UK |
16508 out of 16511 |
| This branch is ranked in Luton |
74 out of 75 |
| This branch is ranked in the LU2 area |
7 out of 8 |
Agent Information
OM Property Management
At OM Property Management we provide customers with a quality, value for money property management service.
Offices / Branches
- Luton - Marlborough House Wigmore Place Wigmore Lane, Hertfordshire
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Customer Reviews (Page 1 of 2)
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1
person found
this helpful.
by 'FED UP OWNER' 26/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
Have just lost sale of my flat due to "extortionate" service charge. Property Manager R.Dendy does his best to explain (in my opinion) their highwayman tactics. Our fire alarm system has been faulty for the last 2 plus years and they have gaily paid call out charges without checking that the problem has been fixed, which it hasn't. A new part apparently needed to be ordered but was never sanctioned as went to wrong dept. Refund from electricity company has disappeared into the ether but apparenetly has been credited back to us!!! Have paid them since January £1,69l.00 and I live in a low cost flat!!! Any idea how to get rid of them (legally)?
Was this review helpful? Yes
-
1
person found
this helpful.
by 'CDB' 24/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
We have just completed a long drawn out RTM process to be rid of them. Two major problems with Peverel/OM
1. They are a rip off. This is best demonstrated by the new insurance costs. £1690 vs £5800+ with them. The rest of the management fees will be 40% cheaper. Our service charges increased by 2.5 times over 9 years. That makes them crooks
2. They do not proactively manage the property. We have to shout/cajole etc to get them to do anything. Public areas not redecorated for over ten years, carpet renewal after 10 years, poor cleaning, and broken disabled lift for over 10 yrs.The only way out is through RTM and I guarantee you will be a lot richer and less stressed if you go to the trouble. The hard part is finding a good management company to replace them.
Was this review helpful? Yes
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by 'Priory place development resident' 23/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Extortionate service charges, take too long and do very little to deal with mager issues.
Our property gone down in value since OM property management took over .Was this review helpful? Yes
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2
people found
this helpful.
by 'propman' 5/1/2012
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
I have similar experiences of Peverel OM, serious overspends and recharges on top of an inflated service charge in the first place. The apartment block where i own a few apartments has been left in an awful state as funds were not available for basic services due to the overspend. Simple repairs cost a fortune and we were hit with an enormous water bill as it hadn’t been dealt with for years. The Good news is that i organised for OM to be removed as the management company- they are now gone- the service charge has been reduced and the place is already looking much better. I am now organising to have management companies removed from a couple of other sites i own property at where similar issues are occurring- happy to share my experience of removing them with anyone else in similar circumstances if you e-mail me at hertspropertyATgmail.com (just replace the AT with @ - I put it this way to prevent automated spam)
Was this review helpful? Yes
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by 'MR MARCEL' 19/12/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
OM property are a discrace so i have contacted watch dog an rip off britain plus i have started my own management company called mr marcel property management designed 4 the working class. Every one show your support and contact me. I want to expose OM property because they r ripping
Everyone off show your support.Was this review helpful? Yes
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by 'Shu' 9/12/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
OM Property Management have been running for decades and as yet they are all a bunch of ammeteurs!!!! If your considering buying a flat that is run byOM Property Management (Peveral) then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services and thats not even taking into account when there is a communal problem. Twice in a year OM have stopped our water supplies withough any notice (standard water maintenance carried out which they booked in advance!), being a mother and having no clean water for days to make formulae and sterilize his... (read more)
Was this review helpful? Yes
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by 'Kevin J' 30/11/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
A crooked organisation that have no interest in maintaining anything but their bank balance. The recent subletting consent and underletting fee fiasco is another way to squeeze money from owners and then offer no follow up work. DREADFUL IN EVERY WAY>
Was this review helpful? Yes
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by 'nicks' 27/11/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
We bought 4 years ago in a lovely development only problem is Peverel / OM / whatever they are called.
Almost every weekend our lift breaks down. We pay too much in service charge as we don't get any services or facilities like gym or pool or 24 hour concierge!!
They are useless!
The 'manager' Kim couldn't organise a piss up in a brewery....Was this review helpful? Yes
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by 'bob' 15/10/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
We own 3 properties in Corby, which Perveral OM act as management. They must be the worst management company in the country, we thought Solitaire were bad, this mob, are no more than gangsters, charging the earth,for no service, and coming up with all sorts of charges to make money, which after checking with our solicitors, are with regret, legal.
All the tenants are getting together to Right of Management,which we hope will get rid of this mob once and for all, they are a rubbish.
Was this review helpful? Yes
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by 'paul' 11/10/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
Be very aware of these rogue traders,OM property management are definitely the worst company in England. there are one big rip-off
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Have just lost sale of my flat due to "extortionate" service charge. Property Manager R.Dendy does his best to explain (in my opinion) their highwayman tactics. Our fire alarm system has been faulty for the last 2 plus years and they have gaily paid call out charges without checking that the problem has been fixed, which it hasn't. A new part apparently needed to be ordered but was never sanctioned as went to wrong dept. Refund from electricity company has disappeared into the ether but apparenetly has been credited back to us!!! Have paid them since January £1,69l.00 and I live in a low cost flat!!! Any idea how to get rid of them (legally)?/&display=popup&link=http://www.allagents.co.uk/review/18108/&redirect_uri=http://www.allagents.co.uk/review/18108/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/17119/&redirect_uri=http://www.allagents.co.uk/review/17119/ "Share on your Facebook Wall"){kind=logo}
 then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services and thats not even taking into account when there is a communal problem. Twice in a year OM have stopped our water supplies withough any notice (standard water maintenance carried out which they booked in advance!), being a mother and having no clean water for days to make formulae and sterilize his bottles withough any notice is a major inconvinience. The Customer Service section is a complete shambles, you even have seniors patronizing you, insinuating that you have contrived certain problems where you end up more angry than you started off due to the lack of CS, you even have their high end managers try and take credit for resolving a problem that they hav'nt even resolved!!! Like I said a bunch of ammeteurs! Seriously though, I am moving soon and part of the problem is OM Property being so incompetent at doing their jobs in addition to their ridiculous service charges./&display=popup&link=http://www.allagents.co.uk/review/16183/&redirect_uri=http://www.allagents.co.uk/review/16183/ "Share on your Facebook Wall"){kind=logo}
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by 'Jo' 21/9/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
My nerves are shot to pieces
My account is supposed to be ON HOLD, but I'm receiving threatening debt collection letters despite asking for a meeting with the Estate Manager
They are a very poor employer - don't work for them - many of their employees suffer with stress and they are NOT at all customer friendly nor customer focussed
Still hoping to reslove my issues and I've lived here since 2005!Was this review helpful? Yes
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by 'survivor' 19/9/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
All i can say about OM/ Peverel is that they charge sky high and deliver a rock bottom service. Its a prison sentence.
Was this review helpful? Yes
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by 'parram grange' 11/9/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
I lived in storrinton for 8 years and when we wanted to sell and move they charged us £225.00
to leave and that took some time to be actioned.
I would never buy anything which OM. were involved with.Was this review helpful? Yes
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by 'Steve' 24/8/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
These people used to be called Peverel, or Peverel-OM. They are diabolical. I think this all relates back to when they were part of the money-grasping Erinacious Group. They certainly have the feel of a private-equity financed operation, complete with grossly-understaffed, over-centralized call centre in some cheap backwater of the UK.
Somehow the service charge on this block is higher than any comparable block I've been involved in.
The good thing is that they have a passable website complete with e-commerce for paying service charges.
Was this review helpful? Yes
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by 'Stag' 7/8/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
In July the new estate manager took a picture with his back to uncut hedges overhanging the access road to pretend that the estate was being maintained. A senior accountant sent an email in February to say that a rebate HAD BEEN transferred, when we enquired we got another email in August saying the rebate WILL BE transferred at some unspecified date. OM / Consort / Peverel are a bunch of moneygrabbing crooks, you cannot trust a word, how have they got away with profiteering and lying in the courts ?
Was this review helpful? Yes
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by 'Gordon Bennett' 4/8/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
Before we RTM'd our block our Peverel OM property manager was too over-worked or too busy generating fees, and did not deal properly with or pursue under insurance a massive water leak which cost us over £15,000. Under pressure to explain inaction and facing pressure from a Tribunal she was replaced by her Area Manager, E D.
E D told Tribunal about what Kingsborough "do" to earn up to 33% commission on a £3,500pa insurance policy (which we replaced with one for £1,500pa), held owners and the new manager to ransom over the transfer of funds, spent a small fortune prior to... (read more)
Was this review helpful? Yes
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by 'Robert' 18/7/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
Disgraceful company. Solitaire not in name but still in evil spirit. They continue to overcharge and then will fight against providing refunds. You will have to work to accomplish anything that resembles fairness, and you will have to pay for the privilege. Customer service is an unknown concept as is doing the right thing.
Was this review helpful? Yes
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by 'PerilOMG' 7/7/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our estate
- Experience:
- Would you use the agent again? No
OM Property Management are the worst business I have ever come across in any sector.
They 'give' extremely poor service in practically every instance of our estate's requirements and have done so for 13 years.
For a company specialising in 'management' - it seems ironic - as they do not appear to understand the meaning of the word.
It has also been proven in tribunal cases that OM (Peverel) systematically exploit their customers by loading service charges with insurance commission and in some instances subcontractor referral fees.
After 13 years of this company, its clear that OM's (Peverel's) business model is all about them making money by doing nothing and getting away with it.
Steer well clear!
Was this review helpful? Yes
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by 'ddmhc' 7/7/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
I have never had the displeasure of dealing with any company with as bad an attitude towards their customers - or as they see them - taxpayers.
The assertion that there is an improvement from the Solitaire days is utter nonsense, nothing has happened except for an even bigger propaganda push to try to drown out the increasing clamour of dissent and uprising against the shysters that are OM/Solitaire/Peverel, I can only imagine that the review was written by an insider as part of the current propaganda campaign.
DO NOT EVEN CONSIDER USING THIS COMPANY - THEY WILL TAKE YOU TO COURT TO... (read more)
Was this review helpful? Yes
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by 'Mr Follow-Up' 13/6/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Since Om have taken over I have experienced first hand the difference from Solitare. I have been an owner tenant for 7 yrs. Did not have a good experience with Solitare. However, since Julia Brooke-Wilde has taken over as Area Manager, there has been significant improvement in getting things done. I understand it will take time for everyone to understand their recent changes,but OM is going in the right direction.They have ansewered my questions in a timely manner and completed major repairs very responsibly and professionally. I attribute this to Ms Brooke-Wilde and customer services. Thank you for job well done.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=[[EDIT ORIGINAL START]]
Before we RTM'd our block our Peverel OM property manager was too over-worked or too busy generating fees, and did not deal properly with or pursue under insurance a massive water leak which cost us over £15,000. Under pressure to explain inaction and facing pressure from a Tribunal she was replaced by her Area Manager, Emma Darch.
Emma Darch told a pack of lies in Tribunal about what Kingsborough "do" to earn up to 33% commission on a £3,500pa insurance policy (which we replaced with one for £1,500pa), held owners and the new manager to ransom over the transfer of funds, spent a small fortune prior to handover making good a range of issues which owners had already been charged for, while gardeners and cleaners took a holiday. A visit from Peverel's own contractor Cirrus resulted in a £485 quote to change a £10 light bulb, their sub-contractor installed two emergency smoke vents upside down and refused to fix without a further payment, etc.
After an investigation by owners and the account auditors it was shown that previous estate charges were 30% in error, and Emma Darch was forced to concede refunds to all owners which were not admitted in Tribunal. But charges continue to be made which do not reflect the reasonable cost of the estate.
A new property manager Mark Lancaster is now in charge of the estate, has visited twice and both times filed a report saying things were "excellent" - the second time he stood with his back to all the problems to take a picture showing a small section of hedge had been trimmed.
Incompetent, nasty liars.
[[EDIT ORIGINAL END]]
Before we RTM'd our block our Peverel OM property manager was too over-worked or too busy generating fees, and did not deal properly with or pursue under insurance a massive water leak which cost us over £15,000. Under pressure to explain inaction and facing pressure from a Tribunal she was replaced by her Area Manager, E D.
E D told Tribunal about what Kingsborough "do" to earn up to 33% commission on a £3,500pa insurance policy (which we replaced with one for £1,500pa), held owners and the new manager to ransom over the transfer of funds, spent a small fortune prior to handover making good a range of issues which owners had already been charged for, while gardeners and cleaners took a holiday. A visit from Peverel's own contractor Cirrus resulted in a £485 quote to change a £10 light bulb, their sub-contractor installed two emergency smoke vents upside down and refused to fix without a further payment, etc.
After an investigation by owners and the account auditors it was shown that previous estate charges were 30% in error, and E D was forced to concede refunds to all owners which were not admitted in Tribunal. But charges continue to be made which do not reflect the reasonable cost of the estate.
A new property manager M L is now in charge of the estate, has visited twice and both times filed a report saying things were "excellent" - the second time he stood with his back to all the problems to take a picture showing a small section of hedge had been trimmed./&display=popup&link=http://www.allagents.co.uk/review/11688/&redirect_uri=http://www.allagents.co.uk/review/11688/ "Share on your Facebook Wall"){kind=logo}
 systematically exploit their customers by loading service charges with insurance commission and in some instances subcontractor referral fees.
After 13 years of this company, its clear that OM's (Peverel's) business model is all about them making money by doing nothing and getting away with it.
Steer well clear!/&display=popup&link=http://www.allagents.co.uk/review/11017/&redirect_uri=http://www.allagents.co.uk/review/11017/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I have never had the displeasure of dealing with any company with as bad an attitude towards their customers - or as they see them - taxpayers.
The assertion that there is an improvement from the Solitaire days is utter nonsense, nothing has happened except for an even bigger propaganda push to try to drown out the increasing clamour of dissent and uprising against the shysters that are OM/Solitaire/Peverel, I can only imagine that the review was written by an insider as part of the current propaganda campaign.
DO NOT EVEN CONSIDER USING THIS COMPANY - THEY WILL TAKE YOU TO COURT TO FORCE YOU TO PAY DISPUTED ACCOUNTS. THEY WILL NOT PERFORM REPAIRS REQUESTED FOR AT LEAST 18 MONTHS. THEY WILL CHARGE YOU 300% OF THE ACTUAL COST OF THE INSURANCE FOR YOUR BLOCK. THEY WILL CHARGE YOU THOUSANDS FOR "MANAGEMENT" WHEN THEY DO NONE. THEY WILL CHARGE YOU HUNDREDS FOR SERVICES NOT RENDERED. THEY WILL CHARGE YOU TO PAY THEM BY DIRECT DEBIT (YES, REALLY!!!). THEY WILL NEVER ANSWER LETTERS. THEY WILL NEVER PROVIDE INFORMATION REQUESTED. THEY WILL NEVER RING YOU BACK. THEIR PRACTISES HAVE BEEN BROUGH TO THE ATTENTION OF THE OFT WHO ARE SHOWING GREAT INTEREST./&display=popup&link=http://www.allagents.co.uk/review/11013/&redirect_uri=http://www.allagents.co.uk/review/11013/ "Share on your Facebook Wall"){kind=logo}
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by 'David' 7/6/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am unable to see what OM do for the money they charge which is by far and away the most expensive I, or anyone I know, has heard of. The accounts paperwork they send to justify their prices are written to confuse with strangle property labelling (the estate is broken down in to dozens of schedules such as 3J so you have to know which one you come under) and random and inconsistent projected costs. I have received projected costs for 2011-2012 along with actual cost for 2009-2010 actual costs which only covers a few months as its a new build. This appears to be so you can not make an easy... (read more)
Was this review helpful? Yes
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by 'rajygoroc' 8/5/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Money grabbers
Was this review helpful? Yes
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by 'OM Nemesis' 11/4/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
These people are utterly hopeless. All their email responses contain the words "sorry for the delayed response" and they never seem to deal with problems in an efficient manner. Manager goes on leave and I had to wait for her to get back to resolve my issue. Er, hello, don't you have cover?? They pretend they are on the case by sending out letters about the state of the gardens threatening to charge even more money if cigarette butts are not removed...etc. These people are awful to deal with and I would not recommend them to anyone.
Was this review helpful? Yes
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by 'H Riley' 1/4/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'H Riley' rated OM Property Management but did not write a review. -
by 'kris' 17/3/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible service for the money you pay.
Was this review helpful? Yes
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by 'Freeholder' 4/3/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Incompetence of this magnitude should not be allowed to operate. Check, and double check your accounts, don't believe what their auditors say they *don't* find the problems, its up to you. Customer *poor* service is all that they can provide to you.
Was this review helpful? Yes
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by 'Rod' 2/3/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The OM property management aka Peverel is the worst nightmare any one may have to face. They are incompetent, careless and good with drawing barrier in front of you when you ask them to do their responsibilities that they have been paid for it. Please advice your friends and families not to do any business with them.
Was this review helpful? Yes
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by 'kc' 22/2/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
The worst of the worst! Anyone who has ever had the misfortune of dealing with OM will instantly recognised the service is far far too expensive poor value for money and they provide a dreadful service.
Was this review helpful? Yes
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by 'dirk' 20/1/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
User 'dirk' rated OM Property Management but did not write a review. -
by 'puguf' 19/1/2011
- Branch:
- Marlborough House Wigmore Place Wigmore Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Anyone in any doubt about so-called OM should visit The Truth About Solitaire website. This company epitomises Rip-off Britain. Always check when purchasing leasehold, Avoid at all costs.
Was this review helpful? Yes
 and random and inconsistent projected costs. I have received projected costs for 2011-2012 along with actual cost for 2009-2010 actual costs which only covers a few months as its a new build. This appears to be so you can not make an easy comparison. I have requested the 2010-2011 accounts to see last years actual costs and as of yet....no response. Last year we all over paid and had a £200 reimbursement (should have been more but extra got put into the future maintenance cost pot) so this year they want to charge even more then last year and have asked for near 4x the amount (nearly £5000 for a block of eight flats) for their future maintenance costs. The buildings are new and covered under 10 years builders insurance so I have asked them to justify this 4 fold increase in cost.....no response yet.
When the maintenance costs are considerably larger then your council tax you have to start asking why, what am I getting. If you have a choice do not use OM Property Management./&display=popup&link=http://www.allagents.co.uk/review/10431/&redirect_uri=http://www.allagents.co.uk/review/10431/ "Share on your Facebook Wall"){kind=logo}
Agent Details for OM Property Management
Luton
Hertfordshire
LU2 9EX
Registered with:
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Review Statistics for OM Property Management
Review Summary
- Total Reviews:
- 46
- Total Ratings:
- 49
- First Review :
- 26/07/2010
- Latest Review:
- 26/01/2012
Overall Review Performance
- Recommend :
- 2
- Disapprove :
- 47
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:2 | Recommend:0 | Recommend:0 |
| Disapprove:17 | Disapprove:12 | Disapprove:0 | Disapprove:2 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:10 | Disapprove:0 | Disapprove:6 |
Staff Members
- snivelling toad
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