Oakfield

Customer Reviews

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1. 

   A 1-star review by 'Gavin' 6/11/2011

   Branch:

   Haig House Station Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Bad, unprofessional and incompetent service from start to finish. I am so happy to be finally rid of them. I wouldn't recommend them to my worst enemy. They loved to get their hands on as much of my money as they could. I was even refused a basic copy of their rental agreement to read over the night before. I came from out of town and was desperate to find a place as soon as possible and they took full advantage of my situation. I moved into an flat which was filthy, with mould on the walls and ceiling. I couldn't even have a hot shower when I moved in because both the shower and sinks electric hot water units were broken and had to be replaced. Just shows how little they cared about me as a customer. You seems like you are are obliged to stick by their rules, but that they are a law unto themselves. They don't deserve to be in business.

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2. 

   A 1-star review by 'Amanita' 16/10/2011

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   Unreliable, unprofessional, ignorant, extremely poor customer services and generally incompetent. We had an appointment to see a property at 5.30pm. This appointment had been booked for a week. I had to drive over an hour to attend to this appointment. At 5.25pm we were waiting for them by the property and the lady from the agency phones and tell us that she will be at the property very shortly (we were there already waiting for her). At 5.30pm the lady from this estate agent calls again to say that she has now spoken to the vendor and it is NOT convenient to see the property at this time!!!!... (read more)
   

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3. 

   A 1-star review by 'jessica' 5/10/2011

   Branch:

   Haig House Station Road

   Services:

   Lettings (Prospective customer)

   Experience:

   Would you use the agent again? No

   dreadful service provider from start to finish, agent could not answer any of my questions when i visited the prospective property, the customer service was appaulling! disgusting and degrading handling of prospective clients discrimination at its absolute worst....avoid avoid avoid

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4. 

   A 1-star review by 'touchytenant' 17/6/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Terrible service, told us a flood that knocked all the electrics in the flat out wasnt an emergency and to wait till monday (from friday evening), rather than find out which tenant is causing problems they tar you all with the same brush and send harrassing letters 23 in 3 years! We were told there were certain perks and features of the property that turned out to not exist, there response was " weve changed the tenancy agreement" And now they are trying to claim all of our deposit back for a dirty extractor fan, footprints on the *CLEAN* floors and things that were broken when we moved in, cannot speak badly enough about this company avoid, previously used smart property who were by the way brilliant not 1 issue.

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5. 

   A 1-star review by 'jj' 11/3/2011

   Branch:

   Haig House Station Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   Very poor company run by young kids with no property knowledge or customer skills, quick at taking your money but useless service, the most expensive agent with the worst service. Avoid!!

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6. 

   A 5-star review by 'House Buyer No. 1' 9/2/2011

   Branch:

   12 Sackville Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I found the staff in the Bexhill office both friendly and professional, they went the extra mile for me by getting viewings booked in at very short notice, they drove me to and from all properties, and followed up with me first thing the next day. Excellent service.

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7. 

   A 5-star review by 'MrsDavies' 28/10/2010

   Branch:

   Haig House Station Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Oakfield manage seven properties on my behalf. I have found them to be very professional over the last two and a half years, albeit one minor hiccup!

   I think it's unfair to judge an agency on the fashion sense of there staff!!

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8. 

   A 4-star review by 'HappyTenant' 12/10/2010

   Branch:

   Haig House Station Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I rented a property through Oakfield and found them to be helpful. I found a property in the morning and by 12pm all the paperwork was complete. I stayed in the property for 6 months before moving back home with my parents and had no trouble getting my full deposit back. It seems people are all too quick to jump on the put down Oakfield bandwagon without actually renting through them.

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9. 

   A 2-star review by 'AlfG' 2/9/2010

   Branch:

   Haig House Station Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   An awful company for all aspects of property. Operated with a bunch of kids not long out of nappies who have poor customer skills. Very bad at responding to calls and enquiries. This lot are more bothered about their own image than selling / managing or letting properties, avoid!!!

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