Northwood
Northwood UK | Estate Agents | Letting Agents

Agent rating: 4.3 out of 5.0 based on 925 ratings. This website contains 924 user reviews of Northwood.

  • Northwood has not joined our 'Transparent Agent' Scheme yet.

  • "If only I had known about this site before..." is the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.

    If however you do choose to use Northwood, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.

    Get a valuation from one of our 'transparent agents'.
Learn More   Hide  

Offices / Branches

View specific branch details:

Contact Northwood


 

Filter Reviews

  • 5 Stars 706
  • 4 Stars 62
  • 3 Stars 7
  • 2 Stars 16
  • 1 Star 134

  • Recommended 773
  • Not Recommended 152
  • Sales (as a Vendor)71
  • Sales (as a Buyer)23
  • Sales (Prospective customer)4

  • Lettings (as a Landlord)419
  • Lettings (as a Tenant)364
  • Lettings (Prospective customer)19
  • Repair/Property Management0

  • They manage our building3
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys2
  • Conveyancing0

Smartphone? Scan It!

google_qr

Print | Save

Ratings Widget


You can embed the above official allAgents Ratings widget on your own website! Just copy and paste the following code!

The default widget dimensions are width:250px; height:335px; But this can easily be tweaked by changing the numbers in the code.

This firm is ranked 1261 out of 13865 in the UK

Overall Customer Rating

4.29 out of 5.00

  • 773 recommend
  • 152 disapprove

Meet the Team

League Table Rankings:

Agent Information

Lettings & Estate Agents

Page last updated on: 29-May-2015 05:02:24

Customer Reviews  (Page 3 of 31)

  1. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    676 West Road (Newcastle upon Tyne) (Tyne and Wear)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sara Bulter
    Postcode
    NE5
    Rent PCM
    £400
    Experience:
    Would you use the agent again? Yes
    no photo
    Sara Bulter

    Very professional service. Had dealings with Northwood many times and will continue to use them in the future. All staff are very pleasant and efficient

    Comments on the Agents fees

    “VERY FAIR”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  2. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    67 Micklegate (York) (Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Catrina Merrigan
    Postcode
    YO24
    Sold Price
    £230000
    Experience:
    Would you use the agent again? Yes
    Catrina Merrigan
    Catrina Merrigan

    I have recently completed the purchase of my first property and being a complete novice in the house buying world it was of huge relief to be dealing with Northwood, the expertise and customer care that was provided was exceptional, and this was not the easiest of purchases by any stretch of the imagination. I would absolutely recommend the Northwood York team to anybody, especailly those first time purchasers who require a little support through what is a very difficult experience. I would like to pass on my thanks to the whole Northwood team.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  3. View All Comments (1)by Catrina  01/05/2015

    Thank you for your kind words. Myself and my team strive to offer the best customer service so it is always kindly appreciated to hear such promising feedback. Enjoy your new home. Catrina Merrigan Branch Manager
  4. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    3 Parkside (Crawley) (West Sussex)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Wendy Tolfrey, ben sadler-coates
    Postcode
    RH10
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Wendy Tolfreyben sadler-coates

    This is our first ''Buy to let property' in Crawley so it was wonderful to meet Wendy and Ben from Northwood who could not do enough to help us. There were several issues such as chasing missing keys from the previous tenant, having locks changed and general practical advice. We live a 110 mile trip away so it was not always easy for us to deal with some of the issues arising from buying the flat and making sure everything was in order for our new tenants. Most important, of course, was finding the tenants and within 4 days the flat was signed up even before it had been refurbished. We would highly recommend their service and would not hesitate in using them again.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  5. View All Comments (1)by Wendy  05/05/2015

    Dear Sandy, thank you so much for your kind words. It has been a pleasure dealing with you and Michael and we look forward to a happy working relationship going forwards. Kind regards,. Wendy
  6. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    17 Stoughton Road (Oadby) (Leicester) (Leicestershire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Gosia Prazeniak
    Postcode
    Le3
    Rent PCM
    £575
    Experience:
    Would you use the agent again? Yes
    no photo
    Gosia Prazeniak

    Was an absolute pleasure to off gone with this letting agent and we was very sad we had to leave, nothing was to big for Gosia and all the dealings we had with her was to a high professional standard. I no if we ever have to move again I will be going straight to Northwood as long as Gosia is still there. We had two properties over the course of nearly two years and every problem that arised was delt with promptly and to a high standard, Northwood put there tenants first which is something we have not had with previous letting agents. The inventory was very detailed witch helped when it came to receiving our deposit back. Thank you Northwood

    Comments on the Agents fees

    “FEES WERE EXCEPTIONALLY GOOD.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  7. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Nicola Winnard, Sarah Elliott
    Postcode
    WN2
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Nicola WinnardSarah Elliott
    Nicola WinnardSarah Elliott

    The staff have found some very respectable tenants very quickly, and have kept me informed of the arrangements throughout the selection process. The tenant moved in without any issues and I have been consulted promptly on any changes requested. Overall I have been impressed with the work they have conducted so far.

    Comments on the Agents fees

    “THE FEES MAY BE SLIGHTLY HIGHER THAN I HAVE PAID WITH A PREVIOUS AGENT, HOWEVER THIS IS POSITIVELY REFLECTED IN THE HIGH QUALITY OF THE SERVICE THEY ARE PROVIDING.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  8. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah Elliott
    Postcode
    Wn1
    Rent PCM
    £835
    Experience:
    Would you use the agent again? Yes
    Sarah Elliott
    Sarah Elliott

    Very helpful, assisted us with a quick move and communicated well with us at all times, was aware of our situation but still manages to help

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  9. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah Elliott
    Postcode
    WN2
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Sarah Elliott
    Sarah Elliott

    We have moved to Wigan from another part of the UK due to work commitments. Compared to previous experiences, the transtion handled by Northwood Wigan branch was very professional and well organised. We have found our corrospondance has been promptly dealt with, paperwork handled quickly and we had the keys within 2 weeks from application.

    Everyone we have dealt with have been very helpful so far and we would highly recommend them to other people who are considering letting a property in the area.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  10. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    207-211 Rosemount Place (Aberdeen) (Aberdeen City)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Matt Pullinger, Elinor Cranston
    Postcode
    AB32
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Matt PullingerElinor Cranston

    I have been using Matt and his team to let our property to let out our beloved family home for 3 years. We are pleased with the level of service and response. Friendly team. I would recommend.

    Comments on the Agents fees

    “JUST RIGHT IN THE CURRENT MARKET”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  11. View All Comments (1)by Matt  30/04/2015

    Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. Thank you for continuing to entrust us with the management of your property. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive is very welcome.
  12. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    89 London Street (Reading) (Berkshire)
    Services:
    Property Management
    Staff Member
    Mark Hampton
    Postcode
    RG1
    Rent PCM
    £440
    Experience:
    Would you use the agent again? Yes
    Mark Hampton
    Mark Hampton

    I've not been with Northwood that long, but so far they have shown great customer service. They were very flexible in finding an arrangement that suited both of us and made the extra effort to make things work.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  13. View All Comments (1)by Mark  29/04/2015

    Hi Simon, Thank you so much for your kind words. I am glad that we were able to help! Mark
  14. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    271 North Street (Bedminster) (Bristol) (Gloucestershire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes

    A very professional service over the last two years. Communication has been excellent with prompt and efficient action and support from all the team.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  15. View All Comments (1)by Siobhan  27/04/2015

    Hello and thank you for your review. We appreciate it and are always happy to help in the future.
  16. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    676 West Road (Newcastle upon Tyne) (Tyne and Wear)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    12 C
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes

    I have dealt with Northwood and completely satisfied with the service. They found me tenants very quickly.
    I will use their service again in future.

    Comments on the Agents fees

    “IT WOULD BE A GOOD IDEA IF DISCOUNTS ARE GIVEN TO REGULAR CUSTOMERS.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  17. 4
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    The Bank, 113-117 Deansgate (Bolton) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Adam Lipson, Leanne Keane
    Postcode
    M27
    Sold Price
    £100000
    Experience:
    Would you use the agent again? Yes
    Adam LipsonLeanne  Keane
    Adam LipsonLeanne Keane

    The reason why I like Northwoods is because the staff are all really friendly and approachable, nothing is too much trouble for them, you can ring them as many times as you like and they are as nice to you on the last call as they were on the 1st. They are on the ball keeping you up-to-date with everything, but mainly they don't lie to you, they tell you exactly how it is. I was recommended to them by my brother, and I must admit I was very skeptical with me living in Swinton and their office being in Bolton, but it has made no difference at all. I would have no hesitation whatsoever in recommending them.

    I already have another house up for sale with them. Thank You Northwoods, well done! you are doing a GREAT job

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  18. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    271 North Street (Bedminster) (Bristol) (Gloucestershire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Siobhan Hayes, Jack Honeyfield
    Postcode
    BS31
    Rent PCM
    £475
    Experience:
    Would you use the agent again? Yes
    Siobhan HayesJack Honeyfield
    Siobhan HayesJack Honeyfield

    Our dealings with Northwood North St Bristol have been nothing but excellent.Siobhan and Jack have been outstanding ,helping us with every problem and sorting it quickly and efficiently.We were concerned about buying a property to let after a previous bad experience but they are making our experience completely stress free this time.We often pass the office and are always greeted with a lovely smile and wave from Siobhan and are never afraid to go in and ask a question.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  19. View All Comments (1)by Siobhan  24/04/2015

    Thank you for your review, always happy help. Pleased the Guaranteed Rent scheme is working well for you and is stress free. Best wishes, Siobhan.
  20. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    271 North Street (Bedminster) (Bristol) (Gloucestershire)
    Services:
    Sales (as a Vendor)
    Staff Member
    Siobhan Hayes
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Siobhan Hayes
    Siobhan Hayes

    I used Northwood to let my property with the rent guarantee scheme which worked perfect for me,no need to check the property as Northwood would assist with repairs if needed and no problems with the rent being paid.Siobhan was extremely helpful,friendly and professional at all times when I decided to sale the property later on.The sale was very quick and progress smoothly and I also got a reasonable asking price.I highly recommend Northwood as a letting agent or estate agent and would definitely use them again in the future.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  21. View All Comments (1)by Siobhan  24/04/2015

    Thank you for your review. I am pleased we were able to provide you with our services full circle and it all went well. Happy to help you in the future. Siobhan
  22. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    36 High Street (Sandbach) (Cheshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Rena Andronicou
    Postcode
    ST7
    Experience:
    Would you use the agent again? Yes
    no photo
    Rena Andronicou

    I have a property with Northwood Sandbach which they manage for me on the platinum scheme. I have received excellent communication from them and excellent service. My communications are dealt with promptly and payments always correct and on time. A pleasure to deal with, they take all the stress out of being a Landlord. Very happy customer.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  23. 5
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    The Bank, 113-117 Deansgate (Bolton) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Leanne Keane
    Postcode
    BL9
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Leanne  Keane
    Leanne Keane

    Moved out of my family home and became a tenant in February this year, I could not have asked for a better letting agents to help me with my first move, than Northwood. Right from the beginning they have supported me and have always extremely approachable and helpful. They also are very attentive to personal details and show a willingness to provide the best service at all times. Customer service either by email or phone has always been excellent and very professional. Very happy that my first experience was with Northwood.

    Comments on the Agents fees

    “JOINT APPLICATION - £200 1 MONTHS RENT UPFRONT - £450 1 MONTHS RENT DEPOSIT - £450 DECENT IN MY OPINION.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  24. View All Comments (1)by Leanne  23/04/2015

    Thank you for your review, we really appreciate the feedback. Customer service is our number one priority and we are alway happy to help.
  25. 4
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    40 East Street (Bromley) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Charlotte Mason, Ally Henwood-Walman
    Postcode
    CR0
    Rent PCM
    £1250
    Experience:
    Would you use the agent again? Yes
    Charlotte MasonAlly Henwood-Walman
    Charlotte MasonAlly Henwood-Walman

    I would like to give a huge hank you to the folk at Northwoods (Bromley) that I have been dealing with for the past few weeks. I've been talking with, and communicating with, Charlotte, Felicity and Ally. They have all been so helpful, professional and courteous throughout my time dealing with them. I am an owner of an investment flat, living in the States , but with my home and background in Bromley. In January I eventually managed to evict a tenant from my flat in Croydon. She had been living in my flat for over a year, without paying any rent at all, and when I did gain acces, the place... (read more)

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  26. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    8 Market Place (Warminster) (Wiltshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Martin Bradbury, Tracey hankin
    Postcode
    BA11
    Rent PCM
    £700
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Martin BradburyTracey hankin

    I would like to say that I found all of the staff at Northwood, especially Tracey and Martin very professional and supportive and a pleasure to deal with. I would highly recommend them to everyone.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  27. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    676 West Road (Newcastle upon Tyne) (Tyne and Wear)
    Services:
    Sales (as a Vendor)
    Staff Member
    Paolo Nigrelli, Wendy Foster
    Postcode
    Ne15
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Paolo NigrelliWendy Foster

    We have recently sold our property through Northwood. We were surprised at how attentive and professional the staff were especially Wendy and Paolo. What we liked was the regular communication we received whilst our property was on the market, unlike other agents that we have dealt with before where the communication would dry up. Even though our home was on the market a few months we never doubted the service being provided. They have always provided us with honest feedback, an excellent service and a friendly smile! Very pleased with the service we have received and would definitely recommend to anyone. Thanks so much :)

    Comments on the Agents fees

    “COMPETITIVE AND GOOD VALUE FOR MONEY”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  28. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    271 North Street (Bedminster) (Bristol) (Gloucestershire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Siobhan Hayes
    Postcode
    BS35
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes
    Siobhan Hayes
    Siobhan Hayes

    At short notice I was offered a contract working overseas. I needed to rent my property at a busy and stressful time. I contacted Northwood and was immediately struck by the professionalism of Siobhan. I received comprehensive information over the phone and a full written information pack which gave me confidence in the process. I did some online research and soon found both Northwood and Siobhan had several very positive reviews. I met with Siobhan she was on time, polite very knowledgeable and totally professional. Her opinions and advice enabled us to decide on the package that suited us best. Siobhan has always had or found the answers to any questions we had and always gets back to us straight away. When the removals company damaged a light fitting Siobhan offered to assist us with resolving the problem at a time we were so busy with an international move. In short she is a total professional and if I was an employer I would give her a job in a heartbeat!

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  29. View All Comments (1)by Siobhan  23/04/2015

    Hello Paul, thank you so much for your words. I am glad you are happy and everything has ran smoothly for you. Siobhan.
  30. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    43 Barbourne Road (Worcester) (Worcestershire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Jonathan Edwards, Maria Edwards
    Postcode
    WR1
    Rent PCM
    £480
    Experience:
    Would you use the agent again? Yes
    Jonathan EdwardsMaria Edwards
    Jonathan EdwardsMaria Edwards

    The agent was professional and friendly. Payments were received on time. Queries were answered in a timely fashion. They proactively dealt with any issues that arose.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  31. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    7 Paris Street (Exeter) (Devon)
    Services:
    Sales (as a Buyer)
    Staff Member
    Anna Atwell
    Postcode
    Ex1
    Sold Price
    £260000
    Experience:
    Would you use the agent again? Yes
    Anna Atwell
    Anna Atwell

    I was recommended to use Northwood via a friend whom had used them in the past. I could not have asked for a more professional service by their negotiator Anna Atwell. She kept me informed on a weekly basis with regards to the purchase of my now property. Dealt with the vendor when I had a few questions that needed to be answered promptly.
    Without Anna's help the purchase would not have gone so smooth and professional as it did. Can not thank Her enough for all the help.

    Comments on the Agents fees

    “THE FEES THAT THE AGENT CHARGED ME WAS NOTHING IN COMPARISON TO THE POSITIVE SERVICE I WAS GIVEN BY EVERYONE IN NORTHWOOD.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  32. 1
    person found this
    helpful.

    A 4 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Katherine Price, Steve Adams
    Postcode
    WN3
    Rent PCM
    £525
    Experience:
    Would you use the agent again? Yes
    Katherine PriceSteve Adams
    Katherine PriceSteve Adams

    Everyone was courteous and helpful in all correspondence and dealings. The handover and paperwork was professional and thorough. The only improvement I can suggest is to offer the option to pay by card at the office or over the phone.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  33. 1
    person found this
    helpful.

    A 4 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Sarah Elliott, Katherine Price
    Postcode
    Wn4
    Rent PCM
    £500
    Experience:
    Would you use the agent again? Yes
    Sarah ElliottKatherine Price
    Sarah ElliottKatherine Price

    Very informative from booking the viewing, showing us around the property to completing paperwork. Friendly staff with great customer service.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  34. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    23 Whitchurch Road (Cardiff) (Cardiff County)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    CF10
    Experience:
    Would you use the agent again? Yes

    I have just become a Northwood tenant and they have made the whole process of moving house stress free and easy. All staff are approachable, friendly and helpful on the phone. When I had a small maintenance issue with the property, the issue got sorted very quickly and was resolved without any hassle. Northwood found me a lovely flat and I would highly recommend them.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  35. View All Comments (1)by Kate Gwinnutt  23/04/2015

    Dear Joseph, Thank you for taking the time to post your review and for your complimentary comments. It gives me great pleasure in hearing such positive reviews. Thanks again for your custom.
  36. A 5 -star review by ''

    Branch:
    7/9 Warwick Road (Carlisle) (Cumbria)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Gilli
    Postcode
    CA1
    Experience:
    Would you use the agent again? Yes
    no photo
    Gilli

    I have been a tenant with Northwood Carlisle for two years. During this time I have lived in two lovely properties. I must commend Northwood for their friendliness and attentiveness to any problems reported during my tenancy. My only criticism would be, what I assume is common in the renting game, disagreement over deposit at the end. Overall, I do believe that it is better for renters to use a company such as Northwood over dealing direct with a private landlord.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  37. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    7 Middlewood Road (Hillsborough) (Sheffield) (South Yorkshire)
    Services:
    They manage our building
    Staff Member
    Chris , Sharon
    Postcode
    S36
    Rent PCM
    £400
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Chris Sharon

    Chris and Sharon are our main contacts and their service is always excellent. They have managed the property for 4 years and we have nothing but praise for their professionalism. Communication is always prompt and helpful and as we spend all summer away from Sheffield it is good to know that there is someone on hand if the tenant has any problems.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  38. A 4 -star review by ''

    Branch:
    7 Middlewood Road (Hillsborough) (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Chris
    Postcode
    S2
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    no photo
    Chris

    Nice people to work with.
    When you are far away from the property itself it is reassuring someone is able to help the tenants with their problems.
    We had big upheavals for the tenants when major work of a month was needed. They helped with getting contractors for me so this took some of the stress for me. They visit the property regularly which is also very reassuring for me. I am on a yearly guaranteed rent scheme at the moment.

    Comments on the Agents fees

    “GUARANTEED RENT IS MORE BUT SUITS ME AS I AM SO FAR AWAY.”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  39. A 3 -star review by ''

    Branch:
    7 Middlewood Road (Hillsborough) (Sheffield) (South Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    S6
    Rent PCM
    £550
    Experience:
    Would you use the agent again? No

    The staff are all very friendly and are generally quite quick at replying to queries, however they do not reliably pass information between myself and my tenants and never volunteer information without me first getting in touch with them. When I sent an email of complaint they did not even acknowledge my concerns or disappointment.

    What could Northwood do to change your mind??

    “I would recommend improved communication skills and information sharing”


    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  40. A 5 -star review by ''

    Branch:
    353 Wellingborough Road (Northampton) (Northamptonshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Dunkley
    Postcode
    NN2
    Experience:
    Would you use the agent again? Yes
    Daniel Dunkley
    Daniel Dunkley

    I am a tenant in a property let through Northwood lettings, while they have a pretty rigrious referencing process, the service provided is excellent throughout, their inventory of the property is very detailed and any information i required before i let the property and since I have let the property they have provided without any delay.
    All in all i have had a very satisfying experience while dealing with Northwood.

    Was this review helpful?    Yes  
    Twitter  Facebook

     
    Report Abuse 0 Uploads
  41. View All Comments (1)by Northwood Northampton  29/04/2015

    Dear Sean, It makes me so happy to hear your kind comments, so thank you for taking the time to write them. It's great to have such a satisfied customer and great tenant.