Northwood
Northwood UK | Estate Agents | Letting Agents

Agent rating: 4.3 out of 5.0 based on 989 ratings. This website contains 988 user reviews of Northwood.

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  • 5 Stars 764
  • 4 Stars 67
  • 3 Stars 9
  • 2 Stars 17
  • 1 Star 132

  • Recommended 834
  • Not Recommended 155
  • Sales (as a Vendor)76
  • Sales (as a Buyer)27
  • Sales (Prospective customer)5

  • Lettings (as a Landlord)449
  • Lettings (as a Tenant)388
  • Lettings (Prospective customer)19
  • Repair/Property Management0

  • They manage our building3
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys2
  • Conveyancing0

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This firm is ranked 1274 out of 14181 in the UK

Overall Customer Rating

4.33 out of 5.00

  • 834 recommend
  • 155 disapprove

Meet the Team

League Table Rankings:

Agent Information

Lettings & Estate Agents

Page last updated on: 01-Jul-2015 18:48:02

Customer Reviews  (Page 3 of 33)

  1. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    8 Market Place (Warminster) (Wiltshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    fiona bradbury, Tracey hankin
    Postcode
    BA 1
    Rent PCM
    £350
    Experience:
    Would you use the agent again? Yes
    no photono photo
    fiona bradburyTracey hankin

    We now live in a world where it is so easy to complain, especially on the net I would just like to point out that there are good things out there, and such is the whole team at Northwood Warminster !!!!!! Especially Fiona Bradbury and Tracey Hankin. who are always polite, courteous and professional, in all the dealings I have had with them over a number of years . Wether it was a broken lock ,gas safety certificate ,or noise from the flat above ,all dealt with promptly and a smile
    Thankyou

    Comments on the Agents fees

    “EVERYONE CAN BITCH ABOUT FEES BUT I THINK YOU GET WHAT YOU PAY FOR .IF YOU DONT THEN COMPLAIN NICELY AND POLITELY THEN YOU WILL GET A GOOD RESULT.”


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  2. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    353 Wellingborough Road (Northampton) (Northamptonshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Daniel Dunkley
    Postcode
    nn5
    Rent PCM
    £995
    Experience:
    Would you use the agent again? Yes
    Daniel Dunkley
    Daniel Dunkley

    I recently move on one of their properties after a long search for a property suitable for me and my family.
    From the first moment i contact Northwood i found them extremely professional with an extraordinarily emphatic approach to all my needs,and always willing to solve any issues.
    I would recommend Northwood to all: landlords or tenants for their professionalism and dedication to fulfil your needs and expectations.

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  3. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    97 Hewlett Road (Cheltenham) (Gloucestershire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Nikki Ponsford, Patricia Figueras
    Postcode
    GL4
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Nikki PonsfordPatricia Figueras

    As first time Landlords my wife and I were a little apprehensive about dealing with the unknown. However from our first meeting with Nicky, and all through the process of letting (two properties) we have been very impressed with the service that we have received. They all listened to us, understood our criteria and as promised have been in contact when they said they would. Nicki viewed our property's and took the time and effort to explain the positive and negative of being a landlord, which has been very much appreciated. Most towns have plenty of Agents, Cheltenham is no exception,... (read more)

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  4. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    17 St Johns Street (Newport Pagnell) (Milton Keynes) (Buckinghamshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Leanna Jackson
    Postcode
    MK43
    Rent PCM
    £600
    Experience:
    Would you use the agent again? Yes
    no photo
    Leanna Jackson

    Used Northwood because of the guaranteed rent scheme which also enabled me to budget and know exactly what I was going to get and also safe in the knowledge that my payments would be on time every month. Great scheme, great company and absolutely no issues. Leanne dealt with any maintenance issues quickly and efficiently without me having to get involved. All in all the best agent I've ever dealt with.

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  5. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    I - Land Building, 70 Bromsgrove Street (Southside) (Birmingham) (West Midlands)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Aaran Ryatt, Sophia Hewston
    Postcode
    b5
    Rent PCM
    £595
    Experience:
    Would you use the agent again? Yes
    Aaran RyattSophia Hewston
    Aaran RyattSophia Hewston

    thank you to all the lovely team at northwood birmingham for helping me out with the property I wanted, I am very happy and really excited to move in, it is exactly what I was looking for.�
    I found that the team at northwood are all very nice, polite and extremely helpfull.�
    I was really impressed on how you offered me a viewing straight away. I look forward to seeing you all soon.�
    Highly recommended this agents.

    Regards katy.�

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  6. A 1 -star review by ''

    Branch:
    8 Market Place (Warminster) (Wiltshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Carolyn Collis
    Postcode
    BA12
    Rent PCM
    £850
    Experience:
    Would you use the agent again? No
    no photo
    Carolyn Collis

    Where to start! Rather than going into too much detail I will just skirt over the major issues.

    1. There charges are disgustingly high with new charges seemingly added ever six months!

    2. Unhelpful and will not get issues sorted within the property. On talking to the landlord who is a friend of my old neighbour he informed me Northwood never passed on the issues that needed fixing even though Northwood told me on many occasions that they had passed it on!

    3. Now this one is a big concern for me and I will be going to the Rental ombudsman regarding it. I moved out of the property and... (read more)

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  7. View All Comments (1)by Branch Manager  29/05/2015

    Dear Argyle, I am sorry to learn that you feel disappointed with our level service. I would very much like to speak to you about your concerns so that we can investigate your claims. I would ask that you contact us so that we can deal with your complaint.
  8. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    207-211 Rosemount Place (Aberdeen) (Aberdeen City)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Steven Anderson, Mairi Bonnar
    Postcode
    Ab51
    Rent PCM
    £675
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Steven AndersonMairi Bonnar

    Brilliant service. I have selected 2 of the members I spoke to but everyone there was super. I told them my status and how I needed to find somewhere quickly and the acted on it. I couldn't have asked for better service. understood my needs. Got back to me is quick fashion. I couldn't speak highly of them.

    Keep up the good work.

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  9. View All Comments (1)by Matt Pullinger  26/05/2015

    Many thanks for your positive feedback it is greatly appreciated and I will be sure to share this with my team. I sincerely hope you continue to be pleased with our service, and any feedback whether positive or constructive is very welcome.
  10. A 1 -star review by ''

    Branch:
    1 Bellvue Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kieran , mandy
    Postcode
    so19
    Rent PCM
    £550
    Experience:
    Would you use the agent again? No
    no photono photo
    Kieran mandy

    this people are a joke my partner was told after paying them £450 that if she pulled out of the property she wouldn't get any money back she was told this by Kieran I was there when this was said she was also told that if anything goes wrong for any reason she would get her money back.then a credit check was made and she failed it not knowing there was ant debt they refused to pay up in the end they payed £150 back these people lied some advice do not trust them and they talk to you like dirt

    Comments on the Agents fees

    “DISGUSTING FIRM”


    What could Northwood do to change your mind??

    “they are a disgrace”


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  11. View All Comments (1)by Manager  26/05/2015

    Dear Kevin, I am so sorry to hear that you are not happy with your service from Northwood. I will investigate further as to why the member of staff told you that this fee was refundable when it is not. It clearly states on our 'property fee guide' that this fee is not refundable, which was given to you at the property. It also states it is non refundable on our 'terms and conditions form' which you both signed in our office. I authorised a refund to you of £150.00, which was a good will gesture due to the fact that you stated you were unaware of the bad credit history.
  12. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    25-26 Silver Street (Lincoln) (Lincolnshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Claire Manager
    Postcode
    LN5
    Rent PCM
    £400
    Experience:
    Would you use the agent again? Yes
    no photo
    Claire Manager

    Claire, the Manager, and all the team have given me excellent service with the letting of my 2 Lincoln properties. From the first viewing, through the contract process, finding tenants and payment of my Guaranteed Rents have all been carried out in a most professional and efficient manner with a very friendly and personal approach. Even a cup of Coffee on my visit to the Office (thanks Josh!).
    Altogether a superb experience. Many Thanks.

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  13. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Karen Fairbrother, Katherine Price
    Postcode
    wn7
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Karen FairbrotherKatherine Price
    Karen FairbrotherKatherine Price

    Both the members of staff that we dealt with were very competent, friendly and helpful. They kept us informed about what was going on . They dealt with any questions we had quickly and satisfactorily. I would recommend them as a good company to deal with.

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  14. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    107 Union Street (Torquay) (Devon)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Simon Beck, Sally Beck
    Postcode
    TQ2
    Rent PCM
    £620
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Simon BeckSally Beck

    We have been with this Office for 4 years. During this time Simon Beck has provided very friendly and efficient service.

    Comments on the Agents fees

    “SATISFACTORY”


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  15. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    1 Bellvue Road (Southampton) (Hampshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Kieran , Sam
    Postcode
    so40
    Sold Price
    £230000
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Kieran Sam

    Northwoods looked after our property very well indeed and they were professional throughout our dealings with them. I would have no problem with using them again for any of our other properties and i would reccomend them to others.

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  16. 3
    people found this
    helpful.

    A 4 -star review by ''

    Branch:
    25 Hallgate (Doncaster) (South Yorkshire)
    Services:
    Sales (as a Buyer)
    Staff Member
    Jodie Fletcher, Liane Hindmarsh
    Postcode
    DN2
    Sold Price
    £124950
    Experience:
    Would you use the agent again? Yes
    no photono photo
    Jodie FletcherLiane Hindmarsh

    We've had no problems would consider using them again. Would like sale board taking down though been in a week and have no idea if/when its going

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  17. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Sarah Elliott, Katherine Price
    Postcode
    Wn6
    Experience:
    Would you use the agent again? Yes
    Sarah ElliottKatherine Price
    Sarah ElliottKatherine Price

    My experience with Northwood has so far been faultless. I had a very bad experience with a previous management company, who had not looked after my interests as a landlord at all and had not monitored the tenants who caused a lot of damage. My first contact was with Michelle who met me at my property and helped and advised me on how to get my property into a rental condition again. Once it was fit to rent again, Sarah was in constant contact keeping me updated on any prospective clients. Now it has been rented Katherine completes regular inspections and keeps me informed at all times. I have... (read more)

    Comments on the Agents fees

    “ALTHOUGH USING A MANAGEMENT COMPANY INVOLVES A GOOD PORTION OF YOUR RENT BEING LOST TO THEM. NORTHWOOD DO EARN THAT MONEY AND WORK HARD IN YOUR BEHALF.”


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  18. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    67 Micklegate (York) (Yorkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    YO1
    Rent PCM
    £1000
    Experience:
    Would you use the agent again? Yes

    I have let my property through Northwood from late 2010. They have always found excellent tenants who treated the property extremely well, and always ensured prompt payment of rent. I travel a lot, so I paid for a high level of service - dealing with issues as they arose, when they were not able to contact me. This was expensive, but a real boon for someone in my situation. Every time I needed help or advice they were always quick and gave good advice. I would happily use their services again.

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  19. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    89 London Street (Reading) (Berkshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Brian "Mitch" Mitchison
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Brian "Mitch" Mitchison
    Brian "Mitch" Mitchison

    I have known Brian

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  20. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    9 Regent Parade, Brighton Road (Sutton) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Trina Pitt
    Postcode
    sm1
    Sold Price
    £175000
    Experience:
    Would you use the agent again? Yes
    Trina Pitt
    Trina Pitt

    My husband and I brought our first buy to let property through Northwood. Trina was extremely helpful and looked after us very well. She made our experience easy and always kept us up to date with our sale. I would use Northwood again and I would recommended to all buy to let investors.

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  21. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    9 Regent Parade, Brighton Road (Sutton) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Trina Pitt, Conna Barker
    Postcode
    sm1
    Sold Price
    £250000
    Experience:
    Would you use the agent again? Yes
    Trina PittConna Barker
    Trina PittConna Barker

    Northwood are a friendly and profession company, i bought thought them with no hassle and have rented with no hassle. Trina knows the area so well witch helped me pick the right property, and Conna and the team manage the property and treat it like there own. Highly recommend Northwood to anyone who looking to buy, sell or rent.

    Comments on the Agents fees

    “CHEAP!”


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  22. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    9 Regent Parade, Brighton Road (Sutton) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Conna Barker, Elaine
    Postcode
    kt7
    Rent PCM
    £1300
    Experience:
    Would you use the agent again? Yes
    Conna Barkerno photo
    Conna BarkerElaine

    The team at Northwood were fantastic and very nice. They made sure i understood everything and made letting my property, They are very professional, I would highly recommend Northwood to friend and family.

    Comments on the Agents fees

    “BETTER THAT EVER OTHER AGENT.”


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  23. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    729 Lincoln Road (New England) (Peterborough) (Cambridgeshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Colin Chapman, Andrew Brocklebank
    Postcode
    PE2
    Rent PCM
    £765
    Experience:
    Would you use the agent again? Yes
    Colin ChapmanAndrew Brocklebank
    Colin ChapmanAndrew Brocklebank

    Very impressed with Northwood as a letting agent. From day one they were very efficient and made for a very good middle man between Tennant and Landlord. Having been at the wrong end of a bad letting agent in the past Northwood were a breath of fresh air. Friendly, helpful and keen to work with us to ensure all our deposit was returned. Excellent agent, we couldn't have asked for better. Only space to for 2 members of staff on here, but I would like to also mention Matthew as he was an asset to the branch when we originally applied for the property. A1 Agent HIGHLY RECOMMEND!!! :) :) :)

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  24. A 4 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Katherine Price
    Postcode
    WN6
    Rent PCM
    £450
    Experience:
    Would you use the agent again? Yes
    Katherine Price
    Katherine Price

    Northwood have been very helpful in dealingwith my proberty and any problems that may have occurred. The staff are very helpful and friendly and I would have no hesitation in using them inthe future. I would like to thank Steve, Kath and all the team for the service they have provided over the past 12months.

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  25. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Steve Adams, Katherine Price
    Postcode
    WN1
    Experience:
    Would you use the agent again? Yes
    Steve AdamsKatherine Price
    Steve AdamsKatherine Price

    I reluctantly had to have someone else look after my property portfolio after it becoming to much for my wife to handle due to other priorities in our business having to be dealt with. Northwoods in wigan was recommended to me so i thought that it was worth a try with 1 or 2 properties at first just so i could try them out without commiting to much contractualy . i now have all my portfolio with them du to the fact that they have made it so easy for me to concentrate on other business while they do what there extremely good and professional at doing and far better than i ever was or my wife! The properties are in great hands and i am very confident that there being looked after.
    i have recommended other family members to use them.

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  26. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    9 Regent Parade, Brighton Road (Sutton) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Bill Sellers
    Postcode
    KT7
    Rent PCM
    £1200
    Experience:
    Would you use the agent again? Yes
    Bill Sellers
    Bill Sellers

    Very professional organisation with extremely helpful and friendly staff. I would recommend Northwood to family and friends and will certainly use them myself again in the future

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  27. 1
    person found this
    helpful.

    A 5 -star review by ''

    Branch:
    89 London Street (Reading) (Berkshire)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Brian "Mitch" Mitchison, Sarah Dobson
    Postcode
    RG1
    Rent PCM
    £750
    Experience:
    Would you use the agent again? Yes
    Brian "Mitch" MitchisonSarah Dobson
    Brian "Mitch" MitchisonSarah Dobson

    After an initial contract of 6 months, the efficient service by the staff at Northwood made it easy to decide to stay here for an extra 2 months that we were in the region for. The staff were very friendly and quick to respond to any issues that came up during our stay in the property. Very professional service, with good communication if any visits took place.

    The only reason why we left the property is due to a new job in another country. Can't rate highly enough for the standard of service provided to us, many thanks!

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  28. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    55-57 Mesnes Street (Wigan) (Greater Manchester)
    Services:
    Sales (as a Vendor)
    Staff Member
    Nicola Winnard
    Postcode
    WN6
    Sold Price
    £60000
    Experience:
    Would you use the agent again? Yes
    Nicola Winnard
    Nicola Winnard

    I would like to thank everyone at Northwood especially Nicola Winnard for the professional way they handled the sale of our property. We were informed regularly about interest and how things were progressing. Excellent service thank you.

    Comments on the Agents fees

    “VERY GOOD”


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  29. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    9 Regent Parade, Brighton Road (Sutton) (Greater London)
    Services:
    Property Management
    Staff Member
    Elaine , Bill Sellers
    Postcode
    sm2
    Experience:
    Would you use the agent again? Yes
    no photoBill Sellers
    Elaine Bill Sellers

    Elaine and other members of staff at Northwood Sutton are very professional, friendly and offer excellent customer service. I am very pleased, satisfied with their services and will definitely recommend Northwood Sutton to friends, colleagues and family who need the services of a property/estate management company.

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  30. 2
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    621 Church Street (Hove) (Brighton) (Brighton and Hove)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    BN1
    Rent PCM
    £850
    Experience:
    Would you use the agent again? Yes

    All problems or issues with the flat that arose were dealt with quickly and without question.
    Any of the staff that we spoke to were also very nice and helpful. Best letting agent we have used in Brighton.

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  31. 3
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    20 Upland Road (East Dulwich) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Duncan Burge
    Postcode
    se13
    Sold Price
    £260000
    Experience:
    Would you use the agent again? Yes
    Duncan Burge
    Duncan Burge

    Duncan showed us the property without being pushy or indulging in the kind of off-putting hard-sale talk that most estate agents tend to use. There was no hard-sell or unrealistic assessments of the property. After we had an offer accepted, we were allowed to visit again, this was most appreciated. He was helpful getting slow-acting solicitors to communicate with one another and moving the process along. At no point did he put us under any pressure or contribute to our anxiety during this long-winded process. There are many estate agents in London I would not use again, Duncan I would be happy to recommend to anyone and would be approaching them if it ever comes to seeling up. Thanks!

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  32. 4
    people found this
    helpful.

    A 5 -star review by ''

    Branch:
    9 Regent Parade, Brighton Road (Sutton) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Conna Barker, Elaine
    Postcode
    SM2
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    Conna Barkerno photo
    Conna BarkerElaine

    Great personal, friendly service, would highly recommend. Conna and Elaine are both very efficient if there has ever been a query or property problem.

    Comments on the Agents fees

    “FAIR”


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  33. 4
    people found this
    helpful.

    A 4 -star review by ''

    Branch:
    17 Stoughton Road (Oadby) (Leicester) (Leicestershire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Gosia Prazeniak
    Postcode
    Le18
    Rent PCM
    £498
    Experience:
    Would you use the agent again? Yes
    no photo
    Gosia Prazeniak

    We are really happy with the way Northwood have managed our property. They have been extremely Professional and have kept as totally informed throughout the whole process. Especially reassuring is their guarantee to hand over your property in the condition you gave it in the first place. Excellent customer service and the guaranteed rent schemeare are bonus. Knowing they will take care of any problems and have done so, gives great peace of mind. I would have no hesitation in recommending them as an agency

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