Northwood

allAgents say...

Nick Cooper the managing director has contacted allAgents and we can now confirm that Northwood ARE NOW AWARE of the transparency scheme. We have asked Nick if he could come back to us and confirm if Northwood intend to sign up to this scheme.

Customer Reviews  (Page 1 of 5)

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1. 

   A 5-star review by 'Prashil' 2/2/2012

   Branch:

   Hyde Park House Mutley Plain

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I found this letting agents extremely helpful. I have had my property advertised with other agents in Plymouth and this is by far the best. The staff are very helpful and professional at all times. I used their contractors for cleaning and maintenance and I have to say it was all sorted out without any hassel.Thus far I am very impressed with the service I have received and would definately recommend them.

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2. 1
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   A 1-star review by 'HappyGoLucky' 14/1/2012

   Branch:

   23 Wellington Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   I am a student and I was looking for a place to rent and found other students who had found a place with Northwood Luton and it is a very nice house. However whilst living at the property, there were many problems - leaking toilet, no wheelie bins, no curtains ad no wardrobe. I basically had a room and had to dump my stuff with no storage space. The employee who recommended this house was absolutely RUBBISH!! She was rude and completely pointless. I would never use this agency again and would highly not recommend it to anyone else.

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3. 

   A 5-star review by 'Sean Ellis' 23/12/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I have rented out my property through Northwood for nearly 8 years and have no complaints, only praise for the manageress and staff of my local branch: regular reports; prompt responses to tenant / my requests for repair work; hastening of rent (when required); and always made to feel welcome when I dropped by. Despite trying a couple of different landlord options, I always felt that the service was tailored to my requirements; this was especially important as I lived 3500 miles away! Thanks Patricia, to you and all the ladies!

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4. 

   A 4-star review by 'mahjonggg' 22/12/2011

   Branch:

   721 Christchurch Road Boscombe

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I am glad that I have just signed up with them to rent my current property in Boscombe. The staff is very helpful and I do hope they are going to solve my current problem in a manner of time (which is not a very big issue at all but for me it is important).
   For the first times they didn't respond me back to my first 2-3 emails but after these I have received their answers very soon (in 1-2 days) when I asked for some help in emails later on. It seems a good and professional team.

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5. 1
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   A 1-star review by 'DontlikeNorthwoodWatford' 20/12/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   This branch is owned by a husband and wife. I have found their dealings to be extremely poor and I would not use them again EVER.

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6. 

   A 1-star review by 'Colin Beckworth' 15/12/2011

   Branch:

   15 - 17 West Derby Village

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? No

   After an e mail enquiry, a Northwood agent called us to set up a viewing for a property in Liverpool, and also suggested a viewing on a second property straight after. Several calls and e mails passed between Northwood and us to set this up. When we arrived, no one met us us, so we rang the office. They told us no one was booked to meet us, and anyway the place they had suggested to us had already been sold. No apology was offered; rather, they told us that our e mail and phone number were not on the system so they couldn't confirm the booking with us, despite all the phone calls and e mails between us. We'd got out of bed at 7:30 on a Saturdayand wasted 11 quid on a taxi for nothing - will not be using this agency ever again.

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7. 1
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   A 1-star review by 'Unhappy' 14/12/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   DO NOT GO WITH NORTHWOOD !! the positive reviews are all by northwoods agents.
   Had problem after problem and when we tried to tell them we were ignored.
   Finally we got through after holding back the months rent.
   We were met with undermiming emails that included threats and harasment.
   You can not win with this company .terrible.you all have been warned.

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8. 2
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   A 2-star review by 'Neighbour from Hell' 14/12/2011

   Branch:

   Hyde Park House Mutley Plain

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Having just escaped from a 6 month tenancy with Northwood I feel others should know that this company has very little customer service. They do not inform you of anything negative about the let (in my case that the neighbour from hell lived downstairs) Dog Barking and shouting all of the day and night, and that the previous tenant left for the same reason. They offer very little assistance in getting things done, On giving notice,( for 2 reasons) 1. neighbour from hell, 2. A my way or no way attitude from Northwood. they use every excuse and no common sense, for daring to give notice. They even insisted on my getting the keys back and returning to the flat to secure a smoke alarm to the ceiling even though they knew it did not work. They say it is not their responsibility to ensure the flat has a (working) smoke alarm - just a smoke alarm - Apparently Health and safety laws do not apply to them????

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9. 1
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   A 1-star review by 'GogglesOff' 5/12/2011

   Branch:

   199 Westburn Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   A lot of mixed reviews for Northwood Aberdeen, I would recommend any landlords and tenants not to take the risk of using Northwood Aberdeen.
   I had to lodge a complaint with the Property Ombudsman so luckily didn't end up losing money (in fact gained slighly more). But this was no thanks to Northwood Aberdeen and the manager and his lackeys. When I complained to them and then Northwood Head Office about the state that the tenants had left my property in, they refused to accept any responsibility. Fortunately the Property Ombudsman agreed with my complaint. A lot of hassle though so only use if you want to take the risk.

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10. 

    A 5-star review by 'Simon' 17/11/2011

    Branch:

    17 Stoughton Road Oadby

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Hannah from Northwood was very informative throughout the sale, An outstanding service. I would highly recommend them.

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1. 

   A 5-star review by 'Richard Westwood' 8/11/2011

   Branch:

   97 Hewlett Road

   Services:

   Surveys

   Experience:

   Would you use the agent again? Yes

   Fantastic company to deal with, i cannot praise them enough. very friendly & nothing is to much trouble. There response and instructions are immediate and keep you informed of everthing. wish all agents were like this. I would never use anyone else now, and have no problem reccomending them to anyone. well done the cheltenham team, keep it up.

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2. 

   A 5-star review by 'Adamson family' 7/11/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Northwood, Cheltenham, manage our property very efficiently and in a very warm and helpful manner. From finding tenants, through guiding us through the paperwork and then managing the let (often the bit that falls down with other agencies), they've always been knowledgeable and helpful. We're abroad and so they take this into account when ensuring that any issues are dealt with quickly. They proactively come to us to ensure the house is kept rented and in good order. I wouldn't hesitate to recommend them to prospective landlords and tenants alike.

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3. 

   A 5-star review by 'pbw_inc' 5/11/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Northwood Cheltenham is a very proffessional outfit. Nikki is a well informed and straight talking lady who will help you decide upon which of their management schemes is best for you. The inventory they produced was extensive and detailed, so that any possible contentious issues, in the future, can be readily resolved. They executed background checks on potential tenants to ensure that we got precisely the right sort of tenant. They inspect our property every 3 months - this lets us know if there are any maintenance issues - it also reassures us that the tenants are keeping the place clean and tidy.
   We have used other agents in the town before, but none have provided us with the professional and complete service that Northwood offer.

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4. 

   A 4-star review by 'Patel' 2/11/2011

   Branch:

   17 Stoughton Road Oadby

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Northwood managed my property for 8 years while we were abroad. Overalll I was satisfied with the handling of leasing our home, the tenants and any issues which arose during this period. Sometimes there have been slight hiccups, but Northwood were quick to respond and rectify any issues.

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5. 

   A 5-star review by 'Imran Daultana' 29/10/2011

   Branch:

   17 Stoughton Road Oadby

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   It was an absolute pleasure to do business with the Northwood Branch in Oadby. I found them extremely professional, and helpful under all circumstances. I wish the team all the success in the future endeavors.

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6. 1
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   A 1-star review by 'Burnbanks' 28/10/2011

   Branch:

   199 Westburn Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? No

   I have used Northwood three times for tenant Introductions.
   
   When they got my first tenant, they made a bad mistake by handing over
   the keys BEFORE the lease was signed.
   Then, on gaining access to the house, they told the tenant there was an infestation of mice.
   I had to call out the Pest Control Officer who said there was no such thing.
   I lost that tenant and had to use Northwood to find another urgently. So they
   were paid two fees in the space of 6 weeks.
   However, there were no problems with the new tenant they found for me.

   When that tenant left, I gave Northwood the... (read more)
   

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7. 

   A 5-star review by 'B. Blair' 25/10/2011

   Branch:

   74 Peach Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Our first foray into property rental was made all the easier by Northwood (Wokingham)'s approach and guidance. A very friendly attitude whilst retaining a professional manner meant that all issues were properly addressed and any queries answered promptly. All documentation was very accurate and clearly explained.

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8. 

   A 5-star review by 'Margetts' 25/10/2011

   Branch:

   74 Peach Street

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   We wanted to say how impressed we were with the level of service we received from the whole team at Northwood during our recent search for a new tenant.

   All our dealings with the office were professional and friendly and we were offered advice and support throughout the whole process.

   They were aware that our holiday plans coincided with our tenants moving in, and went out of their way to accommodate this and make it as simple as possible.

   Once the tenant moved in there was one hick-up with the rent and Northwood had resolved the problem within 24 hours and kept both ourselves and the tenant up to date with what was happening.

   During our time as Landlords we have dealt with a number of local Agents, and the level of service and professionalism provided by Northwood far outweighed our previous experiences.

   We would have no hesitation in using Northwood again or recommending them to our friends.

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9. 2
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   A 1-star review by 'Northwood sucks' 22/10/2011

   Branch:

   199 Westburn Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? No

   Big mistake using these guys. I should have looked at the reviews for this branch before signing up with them.

   Took 3 weeks to get a washing machine sorted, now its taking over 4 months to sort ot a condensation problem at the property. All the while the water is spoiling the property and cauasing mould to grow in the flat. They seem to excel in wasting as much time as possible, all the while collecting as much rent from you.

   Total rubbish service

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10. 

    A 5-star review by 'Mark' 6/10/2011

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    My girlfriend and I were moving from Dublin to the Wokingham area and were in contact with more than 5 agencies that service that area. When we got thru to Nick Harris at Northwood in Wokingham we found him and the team there very responsive and quick to action.

    As we were only there for 4 days we wanted to see as many properties for rent within our spec and budget. Nick was able to advise on properties help by other agencies and after showing us one that we thought we would like but after seeing didn't Nick was quick to grasp our key wants and showed us a 2nd property that was spot on(which we are now offering on).

    Northwood's fees were by far the most reasonable of the 5 local agents we met with and for the service we are happy to pay them. If you’re looking for letting expertise in this area I would start with these guys as you might not need to go anywhere else...service is above and beyond 5 stars.

    Mark

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1. 

   A 5-star review by 'Mark Whale' 4/10/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   We have let properties with Northwood since 2005 and have been very happy with our service from all the team at Hewlett Road Cheltenham. They are polite and professional and do what they say they are going to without hassle. We had to work closely with Northwood when fixing up our first property and they made things easy for us with names of contractors and helping us to get the best price for the work undertaken. Nicki, Patricia and the team make things easy for us to let properties and take the hassle out of being a landlord. Highly recommended.

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2. 

   A 5-star review by 'Ellie Wood' 3/10/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I have just completed an 8 month tenancy with Northwood Wokingham, unfortunately the Landlord wanted to sell. I have rented quite a few times and I have to say I was 100% happy with the service I got from everyone in the team, especially Teresa. I needed the house quickly so she did everything so I could move in quickly, the moving in pack was very useful and I also got help if I needed it, quickly and with a friendly manner. Even more impressive was the checkout, which I always dread, but Teresa made this as easy as possible and did all the communication with the landlord, who wasn't the easiest and got my deposit back for me quickly and pretty much in tact was is always very gratefully received. If you want a friendly professional service I would definitely recommend Northwoods Wokingham, I just wish they could have found me another property so i could have stayed with them!!

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3. 

   A 4-star review by 'Jonathan' 28/9/2011

   Branch:

   5 Dean Park Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I had a truly wonderful experience as a tenant in a Northwood Property. I tried my best to respect the property and was very heartened to find that Northwood in return treated me with both respect and great fairness. Claire Bauld is a friendly, professional, thorough and very fair-minded estate agent. very refreshing.

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4. 

   A 5-star review by 'Neil Duffton' 25/9/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Having recently let a property through the Northwood 'Platinum' scheme - no fuss, no hassle and guaranteed rental even between tenancies - I can only say that this is an extremely professional office. Nothing is too much trouble and everything is clearly explained at the outset and communication is on-going.

   As a bonus, a brilliantly friendly and cheerful bunch of young ladies!

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5. 

   A 5-star review by 'RichardW' 22/9/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Although i am not a landlord any more, i am currently a contractor for 9 local letting agents with northwoods being one of them. i have found that over the years i have seen many properties from various agents that do not always come up to the standards that you would expect when moving in.

   All of northwoods properties we visited are in great condition, well managed and quality checked. i would 100% recommend northwoods of cheltenham at every opportunity and i continue to do so as they always strive to reach the highest standards and customer service available in todays property market.

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6. 

   A 5-star review by 'Mr Lindsay' 22/9/2011

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Provided with a detailed service schedule on inventry and property condition upon tennant arrival and subsequent 6 monthly visits. Agreed a good rate for their services provided - for me great value.

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7. 

   A 4-star review by 'WilliamB' 21/9/2011

   Branch:

   74 Peach Street

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   always polite and friendly. Asked when acccess required and gave reasonable notice of visits. Very helpful on termination of tennancy, offering suggestions and advice on how best to maximise return of deposit. Like life in general, be fair with people and they'll ususally be fair with you, and so it was in my dealings with Teresa at Northwood.

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8. 

   A 5-star review by 'Rob W' 17/9/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I've been a tenant for 4 years now and i've nothing but praise for the team at Northwood in Cheltenham. They are always willing to help if required, and they are extremely pleasant to talk to.

   For anyone wishing to look for a property, or are in need in renting a property out, the team in Cheltenham are the ones to go to. They're professional, but down to earth, and are willing to go that extra mile. Its not just me either, as several of my work colleagues rent through Northwood too, so they must be doing something right

   Highly recommended!

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9. 

   A 5-star review by 'Claire' 17/9/2011

   Branch:

   97 Hewlett Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I am very pleased with the service I have received so far. Any problems have been dealt with quickly and efficiently and communication has been excellent. They are very keen to keep me up-to-date on issues arising with tenants and happy to give me advice when I've asked for it. I wouldn't hesitate to recommend Northwood to anyone.

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10. 

    A 5-star review by 'Steve' 16/9/2011

    Branch:

    97 Hewlett Road

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I've found Northwood Cheltenham to be highly professional in all my dealings with them - from the initial contact, through to the letting process and into the ongoing management of the property. All of the Northwood team are always very friendly, responsive and helpful with accurate and useful advice and information. I would have no hesitation in recommending them to landlords looking to let a property.

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