Northfields
based on 126 ratings. This website contains 124 user reviews of Northfields.
Agent Information
Northfields
The multi-award winning independent west London estate agency.
Offices / Branches
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Customer Reviews (Page 3 of 5)
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by 'Chris' 19/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were using two other prominent agents in London to source a suitable place for myself and my Fiancé as we are new to London. During this process we were able to find the current building as being offered by both Agencies. However for reasons outside their control they were not able to secure a unit. As a random encounter I passed the Northfields Paddington branch as it was near the Hotel we were staying in and found another unit in the same building being offered by Northfields. We walked in and encounter if it was still available. Silvia had us at the unit within an hour, and thereafter assisted us with all of the arrangements so that we were able to move into the unit within 3 days. I would definitely recommend the branch and Silvia in particular.
Was this review helpful? Yes
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by 'patrick' 18/1/2012
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Moving away from a place called home is never easy, moving away from your hometown, your country even more difficult.
Within the last 6 years I am living in london i moved i think 9 times from property to property,shared houses, from north to sud, from east to west,dissapointment after dissapointment.The area i really liked the most is the ealing area, i moved here over 12 month ago and had the possibility to stay with my previous landlady which i really did enjoyed as she was an amazing person with a big heart. Unfortunately she had to move back to her country and with it i had to look... (read more)
Was this review helpful? Yes
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by 'ST' 18/1/2012
- Branch:
- 130 Northfields Avenue
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I met Cathy Byrne from Northfields.
From start to end, my dealing with her was brilliant. She was punctual, well presented, and efficient.
I also liked that she brought along a mortgage advisor (Anthony Cusack of Select Mortgages) to answer any financial questions I may have, as she was aware that I was selling my property to buy another.
Both were friendly and informative, and gave me lots of advice and guidance although it meant I would no longer be putting my flat on the market at this current time.
My previous dealings have been with pushy agents, who would just like a sale and I was surprised at just honest they both were.
I will definitely be using Northfields in the future, as I have had a very good experience with them, so would also highly recommend them!
Was this review helpful? Yes
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by 'wtcramer' 11/1/2012
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We had an excellent experience finding a flat to let through the Shepherd's Bush branch of Northfields. Jamie answered all of our queries promptly and professionally, and found all the staff quite friendly. Jamie and Louise made the move in process easy, and northfields use a very thorough company for themove in inventory. I will add that we had much less luck with the Ealing branch: a scheduled viewing was canceled only a few hours before our appointment (apparently with a voicemail left though I never seemed to receive it, so we traveled needlessly to the office) and the agent never followed up to provide a rescheduled time. So five stars for the Shepherds Bush branch but I wouldn't recommend the ealing branch.
Was this review helpful? Yes
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by 'Michele Mervin' 31/12/2011
- Branch:
- 37 The Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for a property to move into urgently. As it was the Christmas period I didn't get many responses to my RightMove search. However, Sameer Butt from this branch called me and emailed me with some options that he thought met my criteria. He chose well - the first place he took me to I made an offer that was accepted. His perception and tenacity impressed me, plus his friendly manner once I met him. He went out of his way to answer my questions, was very understanding of my circumstances and really helpful. He was great!
Was this review helpful? Yes
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by 'GaryF' 19/12/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Northfields to find a flat in the area to rent. They were very helpful, quick and efficient. I viewed some recommended flats within days of being in touch, and was then able to progress the tenancy despite being at a distance. Since then, in any dealings I have had with the team there (Jamie-Lee and Louise), they have been helpful and have responded quickly and accurately.
Highly recommended!Was this review helpful? Yes
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by 'DMcMillan' 24/11/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The team at Northfields are very warm and friendly, and as flexible as you could hope for.
Was this review helpful? Yes
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by 'Cecilia' 26/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Northfields have been extremely professional, efficient and helpful since day one. Everything has run smoothly and Silvia is a great agent. I would definitely recommend them! :)
Was this review helpful? Yes
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by 'Ewa' 12/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for an exceptional standard apartment and was already fed up with all the run down places other (5 different!) agencies were showing to me when I entered Northfields office at Spring Street. Silvia greeted me with a very warm smile and once I explained what I was looking for she instantly said that she has 'The Perfect Apartment' for me. Indeed the place was gorgeous and I have decided on the spot to take it. I have to mention the assistance of Fabio - perfect gentleman who took care of all the details of the lease.
I wish I had gone straight to Northfields/Paddington when I started looking for an apartment, it would have saved me a lot of time and stress. I can only recommend working with Northfields Paddington; I have already recommended their service to my friends.
Thank you Silvia and Fabio!Best wishes
EwaWas this review helpful? Yes
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by 'Tom Childs' 28/9/2011
- Branch:
- 37 The Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I would like to confirm that the Northfields letting staff were absolutely fine through out this entire process and there were no problems with them directly (aside from the usual sales pitch which all estate agents do).
Having handed in notice to our existing flat landlord, we have twice put offers in to Landlords through Northfields which were accepted by the Landlord in question.
Northfields took our holding deposit and began the process of requesting references and ID etc.
However twice with two seperate landlords in question after accepting us as tenants have pulled out at the... (read more)
Was this review helpful? Yes
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by 'P.C.' 15/9/2011
- Branch:
- 37 The Broadway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used the Ealing Broadway office of Northfields for a number of years and have found them very helpful and professional every time I do use them, however the new team presently in place at the Ealing Broadway office has been excellent with all aspects of listen and finding me the best possible tenants, they have been excellent with there communication, promptly keeping me informed of each step, they have made this whole experiance very easy and stress free, you can always tell when a team works well together and this one does.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Gunnar' 13/9/2011
- Branch:
- 37 The Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I came to the country from Iceland with my girlfriend to go to school in London. We arrived to London and stayed at a hotel for the first 4 days while we looked for an apartment. We walked in to Northfields in Ealing where we met Rachel, Mark and Sam who actually took us in and helped us with everything from getting a great apartment in an area that worked for us as it was close to our schools. They helped us settle in and I could always pop in to ask questions about anything and everything and they could always help. They are a great team and they made us feel so welcome. I would always recomend them to people if asked.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Mark' 19/8/2011
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Don't trust everything they tell you. Quite how they justify their commission fees I don't know as the customer service was pretty poor once your offer's been accepted.
They will tell you all you want to hear before getting the property but after that if you ever have a problem they are the last people you will find some help.
They lied about the price for a studio we were suppose to rent and they didn't want to show the agrement ahead, only one 1 day before we were suppose to move inn. I had to insist so many times to see the contract and terms & condition beforehand but they keept finding excuses. Finally I manage to get them, only to find out that we had to pay much more in terms of rent. when I asked about my deposit back (forget about it)Was this review helpful? Yes
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by 'Merve' 8/8/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Oliver was incredibly helpful, very personable. He dealt with our request in a highly professional manner. Would definitely be using this agency again in the future.
Was this review helpful? Yes
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by 'baggybaxter' 7/8/2011
- Branch:
- 130 Northfields Avenue
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We recently sold our house with Northfields Estates. Our original negotiations with Darren, the Sales Manager, were very professional and we had an open day arranged very quickly with quite a bit of interest. We had a buyer very quickly, but had to accept an offer lower than we would have liked as she was a 'cash' buyer. From that moment on we didn't really feel like the client, more like the buyer was more important. but hey, we made the sale and all was well in the end. They were very efficient, almost 'dogged' at times, but we got what we wanted in the time scale that we wanted in the end, but we did have to put our foot down at times. but yes I would recommend them.
Was this review helpful? Yes
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by 'Nina' 6/8/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Lovely agents, the girls were very patient and friendly, they basically sorted out everything for us, jamie-lee. Cripps from the askew road branch and Louise Mcmenamin from the Northfields avenue. I liked the fact that they paid attnetion to exactly what I had for my search criteria as I'm now getting ready to move into my new property, which was also the first I viewed, thanks to jamie-less I didn't have to look for others.
Was this review helpful? Yes
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by 'Nina' 6/8/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Lovely agents, the girls were very patient and friendly, they basically sorted out everything for us, jamie-lee. Cripps from the askew road branch and Louise Mcmenamin from the Northfields avenue. I liked the fact that they paid attnetion to exactly what I had for my search criteria as I'm now getting ready to move into my new property, which was also the first I viewed, thanks to jamie-less I didn't have to look for others.
Was this review helpful? Yes
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by 'FromUS' 5/8/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This Northfields branch was the only one to call me back from sending out approximately 12 emails via Zoopla requesting information on lettings. Great Service. They found me a place and made the process easy.
Was this review helpful? Yes
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by 'KD' 22/7/2011
- Branch:
- 130 Northfields Avenue
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
At the beginning of 2011 I engaged Northfields to market my property and within a short time it sold. Subsequently I came back looking to purchase a buy-to-let and in no time they came up with something that fitted the bill exactly. What can one say? People's experiences vary, but I found this company and its staff to be straight talking, honest and with a clear understanding of the local market values and trends. On both occasions my principal contact was David Orpin, who couldn't have been a more helpful negotiator. I would definitely recommend Northfields to anyone buying in the Ealing area.
Was this review helpful? Yes
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by 'HD' 22/7/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Northfields Paddington are doing a fantastic job trying to find me a tenant!...I would highly recommend them & would not hesitate going sole agency with them in future! Sylvia, Hollie & Fabio are all extremely proactive, Sylvia has given excellent advice throughout & Hollie's even run over to my flat to let workmen in when I was unable get there!
Was this review helpful? Yes
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by 'The Tenant' 23/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I raised a request for information relating to my tenancy agreement with Northfields Estate Agency; and found the professionalism demonstrated, responsive times and efficiency rate - excellent!
Thanks again to Anam and Pauras.
Was this review helpful? Yes
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3
people found
this helpful.
by 'TimTom' 23/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Northfields claims to be a multi-award winning agency but my experience of the service they are offering is very poor. The team is extremely disorganised: from the agent with the -usual- false promises, the admin who cannot get anything right (whether it\'s the dates, the conditions or the price) and the arrogant manager who tries to squeeze the last pennies of you, even after you agree to a deal...
Stay away from Northfields!
Was this review helpful? Yes
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by 'Anthony' 15/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
As a French student coming to London only for 3 days to look for a flat (not so easy), Fabio Pomaro is the only lettings negotiator who took me seriously and helped me (which was absolutely not the case of other estate agencies in Paddington area). Moreover, he is a very professional guy so I will highly recommend Fabio to all of you who are looking for something in Paddington area.
Was this review helpful? Yes
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by 'Tukker' 14/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have a very good experience with this agency. They are very polite and if you need anything you can ask for it and they will help you.
Was this review helpful? Yes
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by 'Josie' 14/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found Jamie-Lee Cripps incredibly personable and friendly.
She helped us immensely when trying to find the ideal flat. She was quick to respond to messages and phone calls and was a pleasure to deal with.
Thank you for making a potentially stressful experience (apartment hunting) result in a happy ending with minimal stress.Was this review helpful? Yes
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by 'Al' 14/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very helpful staff, I got confused my move-in date and they negotiated with the landlord to flex it a bit. Jamie was very helpful.
I still have to complete my process, but I'm sure it will go as smoothly.
Was this review helpful? Yes
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by 'Caroline' 14/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently used Northfields to find a one bedroom flat in Hammersmith. My first call to them was unsuccessful but the 2nd time, I was put through to Jamie-Lee who was most helpful. She called me back within a day with a perfect match (vs. my criteria) and organised a visit the next day. She made the whole experience pleasant and stress-free and I would definitely use Northfields services again.
Was this review helpful? Yes
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3
people found
this helpful.
by 'Dissapointed customer' 31/5/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Very disappointed with how my case was handled. It took me 2 days to finally speak with someone in the office (I had to chase the agent)! Agent was disrespectful, put down the phone on me. Felt like she is the one paying me salary not the other way round!!! Horrible experience.
Was this review helpful? Yes
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5
people found
this helpful.
by 'W5 Landlady' 14/5/2011
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I left 3 telephone messages for someone to value my flat on Madeley Road over a period of 2 weeks and have had no response.
I think it is rude to say the least.
Was this review helpful? Yes
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by 'philippet' 20/1/2011
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
People were very helpful and efficient.
Each time I requested something from them, it was quickly done.Was this review helpful? Yes
 to answer any financial questions I may have, as she was aware that I was selling my property to buy another.
Both were friendly and informative, and gave me lots of advice and guidance although it meant I would no longer be putting my flat on the market at this current time.
My previous dealings have been with pushy agents, who would just like a sale and I was surprised at just honest they both were.
I will definitely be using Northfields in the future, as I have had a very good experience with them, so would also highly recommend them!/&display=popup&link=http://www.allagents.co.uk/review/17699/&redirect_uri=http://www.allagents.co.uk/review/17699/ "Share on your Facebook Wall"){kind=logo}
 and the agent never followed up to provide a rescheduled time. So five stars for the Shepherds Bush branch but I wouldn't recommend the ealing branch./&display=popup&link=http://www.allagents.co.uk/review/17388/&redirect_uri=http://www.allagents.co.uk/review/17388/ "Share on your Facebook Wall"){kind=logo}
, they have been helpful and have responded quickly and accurately.
Highly recommended!/&display=popup&link=http://www.allagents.co.uk/review/16622/&redirect_uri=http://www.allagents.co.uk/review/16622/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/14366/&redirect_uri=http://www.allagents.co.uk/review/14366/ "Share on your Facebook Wall"){kind=logo}
 agencies were showing to me when I entered Northfields office at Spring Street. Silvia greeted me with a very warm smile and once I explained what I was looking for she instantly said that she has 'The Perfect Apartment' for me. Indeed the place was gorgeous and I have decided on the spot to take it. I have to mention the assistance of Fabio - perfect gentleman who took care of all the details of the lease.
I wish I had gone straight to Northfields/Paddington when I started looking for an apartment, it would have saved me a lot of time and stress. I can only recommend working with Northfields Paddington; I have already recommended their service to my friends.
Thank you Silvia and Fabio!
Best wishes
Ewa/&display=popup&link=http://www.allagents.co.uk/review/13680/&redirect_uri=http://www.allagents.co.uk/review/13680/ "Share on your Facebook Wall"){kind=logo}
.
Having handed in notice to our existing flat landlord, we have twice put offers in to Landlords through Northfields which were accepted by the Landlord in question.
Northfields took our holding deposit and began the process of requesting references and ID etc.
However twice with two seperate landlords in question after accepting us as tenants have pulled out at the last minute. Leaving us with nowhere to live. This is absolutely ridiculous and given the hoops as tenants that we have to jump through including deposits, holding deposits, reference requests, and letting fees, frankly is taking the mickey.
If Northfields are unable to even provide a basic assurance that once the landlord has accepted the offer we have put forward and we have handed the money over to Northfields for a deposit, that we can then move in, it puts me off using them ever again.
I understand that this is not directly Northfields problem, but the fact they bend over backwards for the Landlord and there is absolutely no protection for you as a tenant seems completely wrong./&display=popup&link=http://www.allagents.co.uk/review/21815/&redirect_uri=http://www.allagents.co.uk/review/21815/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/12116/&redirect_uri=http://www.allagents.co.uk/review/12116/ "Share on your Facebook Wall"){kind=logo}
 and the arrogant manager who tries to squeeze the last pennies of you, even after you agree to a deal...
Stay away from Northfields!/&display=popup&link=http://www.allagents.co.uk/review/10746/&redirect_uri=http://www.allagents.co.uk/review/10746/ "Share on your Facebook Wall"){kind=logo}
, Fabio Pomaro is the only lettings negotiator who took me seriously and helped me (which was absolutely not the case of other estate agencies in Paddington area). Moreover, he is a very professional guy so I will highly recommend Fabio to all of you who are looking for something in Paddington area./&display=popup&link=http://www.allagents.co.uk/review/10580/&redirect_uri=http://www.allagents.co.uk/review/10580/ "Share on your Facebook Wall"){kind=logo}
 result in a happy ending with minimal stress./&display=popup&link=http://www.allagents.co.uk/review/21508/&redirect_uri=http://www.allagents.co.uk/review/21508/ "Share on your Facebook Wall"){kind=logo}
 and organised a visit the next day. She made the whole experience pleasant and stress-free and I would definitely use Northfields services again./&display=popup&link=http://www.allagents.co.uk/review/10559/&redirect_uri=http://www.allagents.co.uk/review/10559/ "Share on your Facebook Wall"){kind=logo}
! Agent Jamie-Lee Cripps was disrespectful, put down the phone on me. Felt like she is the one paying me salary not the other way round!!! Horrible experience.
[[EDIT ORIGINAL END]]
Very disappointed with how my case was handled. It took me 2 days to finally speak with someone in the office (I had to chase the agent)! Agent was disrespectful, put down the phone on me. Felt like she is the one paying me salary not the other way round!!! Horrible experience./&display=popup&link=http://www.allagents.co.uk/review/10334/&redirect_uri=http://www.allagents.co.uk/review/10334/ "Share on your Facebook Wall"){kind=logo}
