Northfields
based on 80 ratings. This website contains 78 user reviews of Northfields.
Agent Information
Northfields
The multi-award winning independent west London estate agency.
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- Reviews
- Agent Details
- Review Stats
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- Staff Members
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Customer Reviews (Page 1 of 3)
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by 'Hayley' 1/2/2012
- Branch:
- 132 Northfield Avenue
- Services:
- Lettings (as a Tenant)
- Staff Member
- Noura Mehdinejad
- Staff Member
- Louise McMenamin
- Experience:
- Would you use the agent again? Yes
After searching for houses to let for many months with many agents we found our perfect house with Northfields.
What made Northfields shine out from the other agents was they recommended houses to view that were suited to us, saving alot of time. It turned out the first house that we were shown was the house we chose.
Noura took us through the process of viewing the house to signing the papers, she was a pleasent, efficient person to deal with.
We have recommended and will continue to recommend Northfields and especially the 132 Northfield Office to our friends.Was this review helpful? Yes
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by 'WK' 1/2/2012
- Branch:
- 132 Northfield Avenue
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sharon Shankster
- Staff Member
- Ealing Ealing
- Experience:
- Would you use the agent again? Yes
Northfields agency has been our main/sole agent to rent our flats for years. They are professional and always try to get the best possible tenants. I mainly dealt with Sharon Shankster and Louis McMenamin. They are helpful, understanding and a pleasure to deal with. Others in the office e.g. Sam, Edita, Pauras and Sarah Brown are also helpful, nice and professional.
Over the past four years Northfields rented our three flats to many good tenants. Only once I had very careless and untidy tenants who severely damaged the flat and its furnitures. However, I do not think that it was possible for Northfields to know about them from the references taken beforehand. Sharon, Louis and others were very supportive in helping me to deal with these tenants, taking advice from Northfields legal team.
Overall I highly recommend Northfields to landlords.
Was this review helpful? Yes
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by 'Brent Burnard' 30/1/2012
- Branch:
- 132 Northfield Avenue
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have dealt with this agency for several years and have always found them to be thoroughly professional. They are sensible, available and willing to go the extra yard to keep all parties happy. Sharon is delightful.
Was this review helpful? Yes
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by 'Ryan's' 29/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Danielle Davern
- Experience:
- Would you use the agent again? Yes
A very easy rental, no problems and very knowledgeable of local area. Would rent through Northfield again.
Excellent service.Was this review helpful? Yes
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5
people found
this helpful.
by 'P & D' 28/1/2012
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely the whole reason why estate agents are given a bad name! I feel sorry for genuine hardworking estate agents who have to put up with this agency ruining the trade others try so hard to work in. My partner and I were tenants via Northfields and have been at the property for over 3 years. We had a wonderful relationship with our landlord until Northfields decided to play underhanded tactics to turn our landlord against us with lies (which we have proven to be completely wrong). They then went on to offer him incompetent, inexperienced advice to try and evict us with a notice of no... (read more)
Was this review helpful? Yes
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by 'HM' 26/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Danielle Davern
- Experience:
- Would you use the agent again? Yes
Danielle was a brilliant agent who found me a fantastic flat where I am now very happy. I would certainly recommend Northfields and I am sure I will use them again.
Was this review helpful? Yes
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by 'AlistairF' 26/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Tenant)
- Staff Member
- Danielle Davern
- Experience:
- Would you use the agent again? Yes
Thanks to Danielle for the way in which she handled my difficult search situation with extreme patience, understanding and enthusiasm. Although I did not eventually rent a flat from Northfields, I believe that her warm professionalism stands out as a shining example.
Was this review helpful? Yes
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by 'Richard' 26/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Pitshanger Northfields branch dealt with the letting of my property in a professional and efficient manner. The property is let on a managed service agreement and to date has been flowing very smoothly with no issues. Would recommend Northfields to someone looking for a ARLA registered agent to let their property.
Was this review helpful? Yes
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by 'a.rose' 25/1/2012
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was delighted by the service offered by CARL JENKINS, PROPERTY MANAGER in particular.
He was efficient, contactable and able to always sort out issues
Repair prices for firms on his books were excellent.
He made renting out my property a pleasure
His service in particular is second to none and often hard to find with an estate agency
i recommend him as a man beyond reproach dedicated to his management jobWas this review helpful? Yes
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by 'Diana German' 25/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
At very short notice Danielle found us a suitable house to rent in a perfect location. She went out of her way to arrange visits for me and answered all my questions honestly and quickly. I would recommend her to others.
Was this review helpful? Yes
. They then went on to offer him incompetent, inexperienced advice to try and evict us with a notice of no more than a week! If it hadn’t have been for advice given to me by an acquaintance who is a property professional in a respectable company elsewhere, we would have been homeless. AND the reason why they did this? Simply because they had a person willing to pay more rent which meant a nice new commission fee. What is more, only after I pointed out basic tenancy law (which a junior negotiator ought to know) they replied to acknowledge a ‘misunderstanding’ had taken place..... how can telling us “you have no options and will have to leave by a week, our word is final” be considered as a ‘misunderstanding’? Furthermore, not a single simple ‘SORRY’ was uttered in any form whatsoever, a senior staff member couldn’t even be bothered to simply pick up the phone or email us, instead it was all passed on to an admin girl to deal with. I hope the next tenants are not faced with this problem purely driven by this company’s greed for another commission fee. Tenants beware, once they have made their commission out of you, thereafter they couldn’t care less. Landlords be careful, their lack of industry legislation and bad advice could wind you up in a lot of trouble. Just to add, I have documented evidence of all I have mentioned in this review, my only reason for writing it is to warn others, if it had not have been for someone I know advising me on what to do, they would have thrown us out by conjuring up a story that we breeched our contract. And lastly, if English is not your first language, this company will use it for their benefit. Wish you the best should you decided to go forward with them./&display=popup&link=http://www.allagents.co.uk/review/18185/&redirect_uri=http://www.allagents.co.uk/review/18185/ "Share on your Facebook Wall"){kind=logo}
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1
person found
this helpful.
by 'Hilary Wilkinson' 24/1/2012
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I am a Relocation Agent working in Manchester and am therefore in regular contact with lettings' agents. I am currently trying to find my husband a studio close to Uxbridge. My experience of the local agents had been very frustrating - not returning calls the most common complaint. I then made contact with Danielle Davern at Northfields - she has been very proactive, very straight foward and clear and always returns calls. She has restored my faith!
Was this review helpful? Yes
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by 'Alexis' 22/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This last summer I had to plan a relocation with my family from France to the UK.
To find the right place/apartment was not an easy taskFinally I have been lucky enough to meet with Danielle.
She has been really professional, patient, listening and very efficient understanding exactly what I was looking for : 20 minutes on the phone and 1 hour visiting the perfect house and the deal was sealed.So thank you Danielle and all the Northfield team who really ease my relocation in a new very nice place.
Was this review helpful? Yes
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by 'A&R' 21/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We chose Northfields after being impressed by Danielle's enthusiam, energy and customer focussed attitude whe she was showing us properties. We were not dissapointed and she quickly found a tenant for our flat, and they moved in just 2 weeks after starting the process. I work with a lot of estate agents, from all over the world in my professional life and can honestly I have rarely met one as friendly, efficeint and pleasurable to deal with as Danielle! WORLD CLASS!
Was this review helpful? Yes
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by 'Meline' 21/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After many disappointments with other agencies I was recommended Northfields by friends and family. They have been quick and efficient in finding a new tenant and Danielle has been extremely helpful and friendly. I highly recommend Northfields to both tenant and landlords respectively.
Was this review helpful? Yes
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by 'Alison Mann' 20/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Danielle was efficient, friendly and good to work with. She was quick to respond and impressed with her knowledge of our area. Although it took a while to rent out our house, Danielle kept working hard on our behalf and moved heaven and earth to get us tenants, who we couldn't be happier with. The whole process of dealing with Northfields was smooth. Would recommend her - in fact, I already have!
Was this review helpful? Yes
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by 'Dennis Charles' 20/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
From an initial interview, Danielle Davern and her team at Northfields Agency provided a swift response to my request for a suitable tenant. Clear advice was given on how to best market the property with emphasis on good Landlord/ Tenant relations resulting in the right person being found. I am very happy with their friendly and professional approach to business and the extra care they put in by way of the personal touch which made smooth the process of selection. I am fully satisfied with their performance in all dealings appropriate to my Letting. I would consider using them again when needed. I have given them Top Marks.
Was this review helpful? Yes
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by 'Mr D' 19/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Danielle Davern at Northfields Pitshanger Lane was outstanding. Very proactive and conscious of my requirements and the level of tenant I required. Managed to find 3 good prospective tenants in a matter of days. Very up beat and positive professional. Good communication too. Excellent experience with Danielle overall.
Was this review helpful? Yes
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by 'A Sark' 19/1/2012
- Branch:
- 1 Albert Terrace Pitshanger Lane
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Danielle has so far been very receptive and informative. She let out my property at extreme pace and the transaction was smooth. She is always quick to reply to my emails or queries and thus far I have nothing negative to state, my experience has been one without hassle or stress and i would recommend her.
Was this review helpful? Yes
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by 'Chris' 19/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were using two other prominent agents in London to source a suitable place for myself and my Fiancé as we are new to London. During this process we were able to find the current building as being offered by both Agencies. However for reasons outside their control they were not able to secure a unit. As a random encounter I passed the Northfields Paddington branch as it was near the Hotel we were staying in and found another unit in the same building being offered by Northfields. We walked in and encounter if it was still available. Silvia had us at the unit within an hour, and thereafter assisted us with all of the arrangements so that we were able to move into the unit within 3 days. I would definitely recommend the branch and Silvia in particular.
Was this review helpful? Yes
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by 'patrick' 18/1/2012
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Moving away from a place called home is never easy, moving away from your hometown, your country even more difficult.
Within the last 6 years I am living in london i moved i think 9 times from property to property,shared houses, from north to sud, from east to west,dissapointment after dissapointment.The area i really liked the most is the ealing area, i moved here over 12 month ago and had the possibility to stay with my previous landlady which i really did enjoyed as she was an amazing person with a big heart. Unfortunately she had to move back to her country and with it i had to look... (read more)
Was this review helpful? Yes
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by 'ST' 18/1/2012
- Branch:
- 130 Northfields Avenue
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I met Cathy Byrne from Northfields.
From start to end, my dealing with her was brilliant. She was punctual, well presented, and efficient.
I also liked that she brought along a mortgage advisor (Anthony Cusack of Select Mortgages) to answer any financial questions I may have, as she was aware that I was selling my property to buy another.
Both were friendly and informative, and gave me lots of advice and guidance although it meant I would no longer be putting my flat on the market at this current time.
My previous dealings have been with pushy agents, who would just like a sale and I was surprised at just honest they both were.
I will definitely be using Northfields in the future, as I have had a very good experience with them, so would also highly recommend them!
Was this review helpful? Yes
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by 'wtcramer' 11/1/2012
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We had an excellent experience finding a flat to let through the Shepherd's Bush branch of Northfields. Jamie answered all of our queries promptly and professionally, and found all the staff quite friendly. Jamie and Louise made the move in process easy, and northfields use a very thorough company for themove in inventory. I will add that we had much less luck with the Ealing branch: a scheduled viewing was canceled only a few hours before our appointment (apparently with a voicemail left though I never seemed to receive it, so we traveled needlessly to the office) and the agent never followed up to provide a rescheduled time. So five stars for the Shepherds Bush branch but I wouldn't recommend the ealing branch.
Was this review helpful? Yes
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by 'Michele Mervin' 31/12/2011
- Branch:
- 37 The Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for a property to move into urgently. As it was the Christmas period I didn't get many responses to my RightMove search. However, Sameer Butt from this branch called me and emailed me with some options that he thought met my criteria. He chose well - the first place he took me to I made an offer that was accepted. His perception and tenacity impressed me, plus his friendly manner once I met him. He went out of his way to answer my questions, was very understanding of my circumstances and really helpful. He was great!
Was this review helpful? Yes
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by 'GaryF' 19/12/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Northfields to find a flat in the area to rent. They were very helpful, quick and efficient. I viewed some recommended flats within days of being in touch, and was then able to progress the tenancy despite being at a distance. Since then, in any dealings I have had with the team there (Jamie-Lee and Louise), they have been helpful and have responded quickly and accurately.
Highly recommended!Was this review helpful? Yes
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by 'DMcMillan' 24/11/2011
- Branch:
- 127 Askew Road Shepherds Bush
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The team at Northfields are very warm and friendly, and as flexible as you could hope for.
Was this review helpful? Yes
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by 'Cecilia' 26/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Northfields have been extremely professional, efficient and helpful since day one. Everything has run smoothly and Silvia is a great agent. I would definitely recommend them! :)
Was this review helpful? Yes
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by 'Ewa' 12/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for an exceptional standard apartment and was already fed up with all the run down places other (5 different!) agencies were showing to me when I entered Northfields office at Spring Street. Silvia greeted me with a very warm smile and once I explained what I was looking for she instantly said that she has 'The Perfect Apartment' for me. Indeed the place was gorgeous and I have decided on the spot to take it. I have to mention the assistance of Fabio - perfect gentleman who took care of all the details of the lease.
I wish I had gone straight to Northfields/Paddington when I started looking for an apartment, it would have saved me a lot of time and stress. I can only recommend working with Northfields Paddington; I have already recommended their service to my friends.
Thank you Silvia and Fabio!Best wishes
EwaWas this review helpful? Yes
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by 'P.C.' 15/9/2011
- Branch:
- 37 The Broadway
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used the Ealing Broadway office of Northfields for a number of years and have found them very helpful and professional every time I do use them, however the new team presently in place at the Ealing Broadway office has been excellent with all aspects of listen and finding me the best possible tenants, they have been excellent with there communication, promptly keeping me informed of each step, they have made this whole experiance very easy and stress free, you can always tell when a team works well together and this one does.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Gunnar' 13/9/2011
- Branch:
- 37 The Broadway
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I came to the country from Iceland with my girlfriend to go to school in London. We arrived to London and stayed at a hotel for the first 4 days while we looked for an apartment. We walked in to Northfields in Ealing where we met Rachel, Mark and Sam who actually took us in and helped us with everything from getting a great apartment in an area that worked for us as it was close to our schools. They helped us settle in and I could always pop in to ask questions about anything and everything and they could always help. They are a great team and they made us feel so welcome. I would always recomend them to people if asked.
Was this review helpful? Yes
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4
people found
this helpful.
by 'Mark' 19/8/2011
- Branch:
- 130 Northfields Avenue
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Don't trust everything they tell you. Quite how they justify their commission fees I don't know as the customer service was pretty poor once your offer's been accepted.
They will tell you all you want to hear before getting the property but after that if you ever have a problem they are the last people you will find some help.
They lied about the price for a studio we were suppose to rent and they didn't want to show the agrement ahead, only one 1 day before we were suppose to move inn. I had to insist so many times to see the contract and terms & condition beforehand but they keept finding excuses. Finally I manage to get them, only to find out that we had to pay much more in terms of rent. when I asked about my deposit back (forget about it)Was this review helpful? Yes
 to answer any financial questions I may have, as she was aware that I was selling my property to buy another.
Both were friendly and informative, and gave me lots of advice and guidance although it meant I would no longer be putting my flat on the market at this current time.
My previous dealings have been with pushy agents, who would just like a sale and I was surprised at just honest they both were.
I will definitely be using Northfields in the future, as I have had a very good experience with them, so would also highly recommend them!/&display=popup&link=http://www.allagents.co.uk/review/17699/&redirect_uri=http://www.allagents.co.uk/review/17699/ "Share on your Facebook Wall"){kind=logo}
 and the agent never followed up to provide a rescheduled time. So five stars for the Shepherds Bush branch but I wouldn't recommend the ealing branch./&display=popup&link=http://www.allagents.co.uk/review/17388/&redirect_uri=http://www.allagents.co.uk/review/17388/ "Share on your Facebook Wall"){kind=logo}
, they have been helpful and have responded quickly and accurately.
Highly recommended!/&display=popup&link=http://www.allagents.co.uk/review/16622/&redirect_uri=http://www.allagents.co.uk/review/16622/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/14366/&redirect_uri=http://www.allagents.co.uk/review/14366/ "Share on your Facebook Wall"){kind=logo}
 agencies were showing to me when I entered Northfields office at Spring Street. Silvia greeted me with a very warm smile and once I explained what I was looking for she instantly said that she has 'The Perfect Apartment' for me. Indeed the place was gorgeous and I have decided on the spot to take it. I have to mention the assistance of Fabio - perfect gentleman who took care of all the details of the lease.
I wish I had gone straight to Northfields/Paddington when I started looking for an apartment, it would have saved me a lot of time and stress. I can only recommend working with Northfields Paddington; I have already recommended their service to my friends.
Thank you Silvia and Fabio!
Best wishes
Ewa/&display=popup&link=http://www.allagents.co.uk/review/13680/&redirect_uri=http://www.allagents.co.uk/review/13680/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/12116/&redirect_uri=http://www.allagents.co.uk/review/12116/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Northfields
Select a branch to go to view details of that specific branch
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London - 37 The Broadway, Ealing, W5 2NP
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London - 130 Northfields Avenue, Ealing, W13 9RT
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London - 127 Askew Road
Shepherds Bush, Bond Street, W12 NAU
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London - 1 Albert Terrace
Pitshanger Lane, Ealing, W5 1RL
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London - 132 Northfield Avenue, Ealing, W139RA
Review Statistics for Northfields
Review Summary
- Total Reviews:
- 78
- Total Ratings:
- 80
- First Review :
- 04/07/2009
- Latest Review:
- 01/02/2012
Overall Review Performance
- Recommend :
- 71
- Disapprove :
- 9
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:23 | Recommend:32 | Recommend:5 | Recommend:6 |
| Disapprove:1 | Disapprove:5 | Disapprove:2 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:3 | Recommend:2 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:1 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
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London - 37 The Broadway, Ealing, W5 2NP
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London - 130 Northfields Avenue, Ealing, W13 9RT
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London - 127 Askew Road
Shepherds Bush, Bond Street, W12 NAU
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London - 1 Albert Terrace
Pitshanger Lane, Ealing, W5 1RL
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London - 132 Northfield Avenue, Ealing, W139RA
Agent Fees
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Complaints Procedure
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